What did you like best about Metropolitan Van & Storage?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/10/2002 and 2/13/2002. Customer last names have been initialized for privacy. 

"Prompt and courteous" - Stan K.

"They guys were super professional and very friendly." - Chad T.

"I thought the estimators attempted to do a good job." - Linda G.

"The movers were very professional and quick." - Lynn M.

"The movers were friendly and easy to work with. I was sick, and they helped out a lot. The move was very quick and smooth." - Edie R.

"They were very prompt." - June R.

"The workers were very friendly,and really nice guys." - Art M.

"They were courteous." - Carlos B.

"Everything, they were most helpful and they even laughed at my jokes." - Charlie C.

"The movers were excellent, I can't say enough good things about them." - Kathy K.

"The guys did an excellent job, they were very accommodating." - Cedric T.

"They were nice guys." - Joe R.

"The 2 movers were very courteous and polite, they did an excellent job." - Jeff M.

"They were on time and they did what they were supposed to do." - Louie L.

"They were very considerate and cooperative and conscientious and I liked the way I was treated by management." - Lauro B.

"They were on time and they were pretty careful." - Mike A.

"They're courteous and considerate, and the first time I used them the crew even helped me arrange my living room as they moved the stuff in." - Kyla B.

"They were punctual and fast and professional." - Ben L.

"They worked fast and they worked hard." - Wayne S.

"Very nice, on time, it was very good customer service, returned calls right away, bent over backwards to help us, our move date kept changing and they were flexible about that." - Steve P.

"They moved us on short notice, did everything they promised to do." - Herb C.

"Very thorough and no damage." - Willie C.

"Very attentive to detail, did everything they said they would and more." - Ann C.

"Fair estimates, prompt, very careful at the same time." - Kathy C.

"Used them for two years now, their ease of service." - Sheryl D.

"People were very thorough, very nice, met everyone first." - Jan D.

"Professional, pleasant, got it done." - Brent D.

"Very polite, precise and did a wonderful job."
- Mark E.

"The young men they sent were very nice."
- Elaine F.

"Knowledge, efficiency, professional qualities."
- Laura G.

"They got in way over their head but they got through it, excellent service, estimate." - Shelly G.

"They're the best, good people." - Brian H.

"Professionalism" - Herbert H.

"Great job and I was real concerned about using a moving company." - Kent H.

"Professional, courteous, thorough." - Mike H.

"Have used them 3 times, for me and when we moved my parents." - Ken J.

"We both liked them, paid close attention to detail."
- John K.

"They got me moved, cooperative, very satisfied."
- Margaret L.

"Extremely patient with us." - Kevin M.

"Organized, labeled everything." - Margie N.

"Promptness, knew what they were doing." - Wes P.

"On time, fast, did their job." - Peggy T.

"Very efficient" - Deniis V.

"Effective, efficient, I don't have to wait for them."
- Jerry R.

"Very courteous and willing to please." - Bill B.

"Organized, quick, efficient." - Jack B.

"I was very pleased with the whole ordeal."
- Skip C.

"The guys they sent out were very nice."
- John E.

"I have recommended them, they were so helpful to me." - Barbara F.

"They were nice and smooth." - Lauri F.

"Very nice job, well planned, organized, on time." - Laura G.

"My friends told me about them, they take pride in what they do." - Marjorie H.

"Very neat, professional, pleasant." - Peggy H.

"Well organized" - Diane H.

"Very friendly, polite, came prepared."
- Shaun J.

"People that came out were thorough, polite, took care of our stuff." - Bill L.

"I've used them before, I just liked them."
- Joann L.

"Just grateful they were available when we needed them to be." - Lynn L.

"Careful in wrapping up things, I have a lot of oak." - Greg M.

"Very professional, careful." - Judy M.

"They were good; they got us moved."
- Sean M.

"They did fine." - David N.

"They were careful with most of our stuff."
- Patricia R.

"They were on time when I needed them."
- Sara R.

"Use them all the time." - Paul R.

"Have recommended and will be using them again." - Judy S.

"Extreme care handling my things." - Tammy S.

"Fortunate we found them when we did."
- Judy S.

"Professional, careful, nice and clean job."
- Bernie S.

"Quick, knew what to do, minimal direction."
- John T.

"Experience, well organized." - Gloria V.

"Quite conscientious about what they were doing, organized, excellent care." - Walley G.

"They were on time, pretty efficient." - Sue A.

"I've used them before, still very cooperative, organized." - Sally B.

"They were hard workers." - Stan B.

"They were real friendly and efficient."
- Patty B.

"They were very nice and helpful." - Marilyn B.

"Used them to move parents, very careful with their belongings." - Patrick C.

"He was very satisfied with them." - Joe C.

"Pre-move setup, organization and ability to do it when we needed." - Richard C.

"Took the time to take care of my things."
- Kar C.

"On time, moved it all and was careful for the most part." - Juliet C.

"Very easy to work with, estimates were on target." - Linda D.

"Organized, affordable price." - Carol E.

"They were helpful with pricing and bringing boxes over." - Lorraine E.

"Knew what they had to do and did it."
- Howard G.

"Told me up front what I had to do and what they were going to do." - Dana G.

"They were well equipped, quick and thorough." - Peter H.

"They were careful with certain items we pointed out." - Elizabeth J.

"Prompt, somewhat careful." - Ken J.

"Didn't have to move myself." - David J.

"It was a long drive, but they did it and did it pretty well." - Robert J.

"They were cordial, organized." - Eileen K.

"Very nice, cordial group." - Georgene K.

"They lived up to their estimate, even though they said it should have been more once they saw everything." - Renee L.

"They came out, packed it up and moved it."
- Robert L.

"Organized, professional, neat." - Fred L.

"They moved us on a last minute request."
- Dorothy M.

"Came prepared, did it within the time they estimated." - Mac M.

"They did a good move for us." - Fe P.

"Did a good job, careful, paid attention to what they were doing." - Gene P.

"Did all right for us, got it done within the time committed." - Bob P.

"Did a pretty good job with the moving." - Lou P.

"Prompt, professional" - Doug R.

"The people were pleasant and accommodating."
- Jeff S.

"Flexible, careful" - Leslie S.

"Most helpful, organized." - Angelina V.

"Professional, well equipped." - Allen V.

"Experienced men, know what they were doing, gave us confidence." - Joe W.

"It's been a while, I guess they were professional, well organized." - Scott B.

"They were good." - Barbara C.

"Just easy to get to, right across from our church."
- Steve C.

"Personal service" - Corey D.

"A fairly good job, prompt, organized."
- Chris H.

"I thought they did a good job." - Ann J.

"It's a luxury to have someone else move you."
- John J.

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