What did you like best about Jacob's Auto Body?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/14/2008 and 1/26/2008. Customer last names have been initialized for privacy. 

"They were very fast and efficient. They helped us with the insurance papers, and most of all, my car looks wonderful. I highly recommend them."
- Brad W.

"They cared about the silly little things I needed done, and they answered my questions. They were very polite, respectful, and just down right nice."
- Brenda A.

"The personal service I received from them, they were great to work with." - Brent P.

"I liked the service I received." - Brian R.

"I restore old cars for shows, and they have worked on three of my hot rods. They also worked on my wife's Tahoe which was hit. They do fabulous work, not only on the repairs but matching the paint also. He is always dead on. Jim is really great. I wish we" - Camille V.

"They gave a complete explanation of the work, and they were upfront about the prices. Their cooperation about getting the work done in a timely manner was awesome. They talk with you on the phone, and they work with you." - Cecil C.

"They knew what they were doing, and they did a great job on my car." - Charles W.

"Their dependability" - Chris C.

"Jim has a really good staff working for him, and he always listens to what you think. He is always really clean, professional, and honest." - Chris L.

"Probably the individualized attention" - Christin E.

"The way he jumped in and did the work. He even came to my work to pick up my car. They are wonderful. I highly recommend them. I have had cars fixed before, but I have never had such wonderful service. They are really great." - Cindy

"They did good work, and they were pleasant to deal with." - Cindy K.

"The personal touches of Jimmy and James, as they are good people." - Dan S.

"They were on time, and they did a decent job." - David G.

"They were very quick on the job, and they were accommodating to my tight and difficult schedule. I was very appreciative of that, and I thought the price was fair." - David K.

"They were very honest, and they did a very good job. I just liked them." - Delores S.

"I liked the attentiveness to my carís needs and the details he noticed about my car. I felt confident in his expertise, and the quality was really good. He was very customer oriented and personable. He met all of my needs. He drove me home and picked me up" - Denise T.

"They were fast." - Eric D.

"Very customer-oriented" - Gary D.

"He knows what he is doing." - Hipolito D.

"They did a good job, they got it done on time, and they stayed within the estimate." - Jack P.

"Their politeness" - James A.

"They do excellent work, and I got my vehicle back quickly." - Jered B.

"They went above and beyond what I asked of them. It was really nice." - Jessica A.

"I like them. They are a good shop, and they do good paint jobs." - Jim M.

"I'd have to say their efficiency is top-notch. They really run a class act. As far as a waiting room, you'd expect some three-legged chair, but in there, it's like you're in a luxury high class hotel. They have coffee too. It's the "red carpet" all the way. I wasnít expecting it to be so classy." - Jodi R.

"They did a good job, and they completed the job when they said they would." - John A.

"They did excellent work, and the customer service was great." - John F.

"They answered every question I had. I would recommend them to anyone." - Johnny P.

"It is small, and I like the owner." - Joshua G.

"I thought they had good customer relations, and they did their job very efficiently. It was done in a speedy manner." - Kaleb H.

"They repaired my rear view mirror and got it right the first time." - Karl P.

"They have good attention to detail." - Keith S.

"Personality, dedication to the job, completing it, and quality work" - Kevin M.

"They do excellent work, and I will always take my car to them. They are great guys who look out for you." - Larry C.

"The car looks great." - Laura S.

"They are great. My son also takes his car there. We are very happy with the work they have provided us." - Marlo

"They take care of me on a personal level, as it is a

"mom and pop" shop. I just like the old fashioned service." - Matt G.

"It was fast, so I didn't have to wait too long." - Michael S.

"The way I was treated, the way he took care of his business, his friendly service, and he follows up if I have any problems whatsoever." - Mike P.

"He goes out of his way to answer questions for me. He seems honest and forthright." - Mitch D.

"The service" - Nancy H.

"They have a fast service." - Reylina R.

"Personal touch" - Scott

"They took care of what we needed and did it in a professional, courteous manner." - Scott

"They got everything done pretty quickly." - Sean A.

"They were personable, and if I had any questions, they answered them. I went by a month later to ask a question about my door, and he dropped everything to help me." - Shannon H.

"They are quick, cooperative, and they communicate well." - Sharon D.

"It is an individual business, and it is small. They are honest and very helpful." - Sharon S.

"They did exactly what they said they would do and in a timely manner." - Shelly B.

"They are nice people, and they do good work." - Shirley C.

"He is very knowledgeable, and he does a good job." - Sillie C.

"Very professional, and they take care of what needs to be taken care of." - Steve T.

"Jim is just the best. My car came out beautifully, so I would recommend their service." - Sukhraj R.

"Personal service, and they are always ready to deal with whatever I ask them to." - Teresa C.

"They do a great job. Jim treats his customers with respect. He is honest." - Tim W.

"They are really nice and friendly." - Toni H.

"The hometown personnel, and he explains everything. They are professional." - Travis B.

"They are able to keep my car going. The guys are friendly and always answer my questions and explain things to me." - Valerie W.

"They do good work, and they get it done quickly." - Vince C.

"They fixed my mirror, and they were very nice." - Virginia W.

"It was my first time in a body shop. They were friendly, answered all of my questions, and they got me in right away. They were also very polite." - Amanda O.

"They performed quality work, so I was very pleased. They were timely, not too far off from the time that was stated." - Barbara L.

"Friendly and cooperative" - Barry D.

"They were there and took care of business." - Bernard R.

"I liked the speediness of the service they gave me." - Cheri D.

"Their staff, and the work they did was awesome." - Chris G.

"The great service they provided to me." - Daryl N.

"They were able to provide an estimate, and they stuck to it." - Duke D.

"The owner is cool." - Dustin D.

"They were convenient from my work, and they had a pick-up and drop-off service." - Heather P.

"They did great work, and they were highly recommended." - Hector G.

"They did a good job. The car looks good." - Jack T.

"They worked fast, they were honest with what they told me, and the work was good." - James H.

"They fit me in when I didn't have an appointment." - Kari K.

"They were recommended by our insurance carrier." - Ken F.

"They did a good job." - Mark D.

"I just thought that they did an awesome job on the paint. It looks great." - Melissa K.

"They took the time to tell us what needed to be fixed. They were very good and helpful." - Rhonda W.

"The work is good, and they are accommodating." - Robe R.

"They do nice work." - Taylor K.

"Good work" - Todd B.

"I have used them at least three times, and they have always given me very good service. They are also nice to deal with." - Zanko B.

"They were quick to respond, and they communicated well." - Charles G.

"They matched the paint and did a good job."
- Greg W.

"The personalities of the people who work there, and they did their job very well. The job was done in a timely fashion." - Karen I.

"The work they did was very good." - Kevin V.

"They did good work." - Lisa W.

"They are polite and efficient. Everyone I know is as happy with their work as I am." - Loretta.

"They were friendly and helpful." - Nicole A.

"They were straightforward, they didn't monkey around, and they fixed it. It was a done deal."
- Paul M.

"They kept me in the loop about everything."
- Robert G.

"I don't have any problems with my truck, as it is running great." - Shaun

"The affordability" - Thomas N.

"The service" - Dean D.

"They gave good service." - Bill S.

"They kept me informed of what was going on with my car the whole time." - Donald K.

"They did a really good job on the body work itself." - Jennifer G.

"The work was done well, and they were close to where I lived." - Florence K.

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