What did you like best about Gene's Auto Repair?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/12/2008 and 5/19/2008. Customer last names have been initialized for privacy.

"They were nice and informative." -Aiko B.

"Their service is outstanding. The way they do things is great." -Alan D.

"I've been to lot of shops, and they are the best." -Alejandrina C.

"I liked that the person explained everything." -Alejo V.

"They were very professional and kept on top of everything. They didn't leave me waiting." -A.V.F.P.

"I liked the fact that they were honest and reasonable. Everyone was personable and professional." -Andy G.

"They offer a great service, and they have reasonable prices." -Archie L.

"The clarity of information, responsiveness, and they're very helpful." -Barry C.

"They return calls, and they are honest. When they tell you something, they follow through with it. The customer service is great. If anything goes wrong with our cars, we take them there." -Barry M.

"The way they treat me" -Ben L.

"Their customer service, Tracy is a nice and honest lady." -Brian A.

"They seem very professional and honest." -Carol S.

"They're very customer orientated and pleasant to work with." -Carrie B.

"The customer service" -Dagmar R.

"They were friendly. They did a good job quickly. Their quality of service was really good." -Damariye S.

"They did a great job, and they treated me really well." -Daniel B.

"Their service and performance, everything was great. The office was clean, and the people were very professional." -Danny L.

"They were really efficient. I thought they dealt with my car repair very professionally." -Darrell H.

"They did everything in a timely manner." -Dionne M.

"They completed the job in a timely fashion." -Donald S.

"They did it right." -Donna S.

"Tracy was great. She helped me a lot." -Donna W.

"They got the job done quickly, and they solved my problem." -Eric G.

"They were very honest." -Eric V.

"I thought Tracy was wonderful." -Felicia D.

"Overall, they have great customer service. I really like going there. They go above and beyond my expectations. If they can't figure something out, they refer you to someone who can. What can I say, they are just great." -Gina S.

"Their service and professionalism is top notch." -Glenn P.

"The service" -Harold M.

"They were honest, and they got the job done on time." -James P.

"Tracy is very knowledgeable and straightforward. She gives good advice." -Janice R.

"I like Tracy a lot. She's very personable. I like how honest they are, and they do good work." -Jeff C.

"Everything was good." -Jeff M.

"They're just great. I think they do great work. I've never had to take anything back to have it re-done. I like that it is owned by a woman." -Jessica N.

"The service is good." -Jesus O.

"Their service and promptness" -Jimmie J.

"They were very professional when they fixed my radiator." -Joseph V.

"I like their personal attention. Tracy does a great job." -Kemper Y.

"They were very thorough and friendly. They went out of their way to ensure that I was satisfied." -Ken K.

"They are very courteous and conscientious people. I like their follow-up phone calls. I think they do a great job." -Kimberly D.

"Everything, I think the world of them. They take a load off my back. I know that we will be taken care of each time we go there." -Larry J.

"They are fast, responsive, and efficient in their work." -Laurie K.

"They did a great job." -Libert Z.

"They're trustworthy, and they do good work." -Marion C.

"The overall service, and the people are nice." -Mike G.

"The friendliness of the people, and the service was wonderful. They were not condescending to me at all." -Miranda W.

"They are efficient and friendly." -Neil S.

"They are very helpful. They take me in right away. They make sure my car runs good, and they ask me follow-up questions after they are done." -Rebecca S.

"They were very nice." -Renee M.

"I live really close by, so they are very convenient for me. Their guys do good work." -Richard C.

"They seem to know what they are doing. Their customer service is excellent." -Romeo P.

"They were very nice. They kept me informed about what was going on. I have recommended them to others. They were professional." -Ronald M.

"Tracy is wonderful. She gets right to the job." -Kelly R.

"They had a good attitude, and they did it right the first time." -Sherry O.

"They were really personable." -Sonya W.

"I like how they explain what they are going to do in advance. If something changes, they always tell me what it will cost, before they start the job. They go over the bill with me. I feel Tracy is very honest. I highly recommend them to all of my friends." -Sue B.

"The quality of their work is good." -Sybil S.

"They were very personable, and they took care of business." -Sylvia N.

"I liked their customer service and the way they fixed my car." -Terry N.

"They are friendly, polite, and knowledgeable." -Theodore Q.

"They are very knowledge and have a high degree of technical know-how. They are very courteous, and their overall management of the shop is great." -Thomas P.

"They give perfect customer service." -Abraham L.

"They are very straightforward and honest." -Alex L.

"They are honest and friendly." -Alexander C.

"I like their Internet reminders. They are friendly and easygoing, no stress." -Barbara T.

"They completed the job without hassle." -Barbara B.

"Tracy is fabulous. Their quality of work is good as well." -Chauncy H.

"They seem to take an interest in their customers' needs. I go there for everything." -Craig M.

"They are very attentive to their customers' needs." -Daryl Q.

"They seem honest." -George C.

"They are very kind and professional. They provide a great service to their customers." -Johnny M.

"I use them all the time. They always do a great job." -Larry P.

"They provide good customer service." -Lawrence S.

"They were very honest and upfront. They helped me facilitate my rebate from the government." -Leonard M.

"I like their honesty." -Lois M.

"They are friendly and honest. They understand the problems that occur with the cars they service." -Robert F.

"I liked everything. They were great." -Sherry G.

"They were very responsive to my needs. They offered a good service." -Susan R.

"They are very cordial and caring. They do good work. They send me emails to keep me updated." -Thomas M.

"They're local." -V.S.

"They have very good customer service. They are friendly and going there feels like home." -Will W.

"They are honest and straightforward." -Alfredo R.

"They are very friendly." -Annie L.

"Customer service" -Christian P.

"They're very knowledgeable, and they charge by the hour." -Connie L.

"They're courteous, helpful, and knowledgeable." -David J.

"They are close to my house." -Ferdinand D.

"They got the job done quickly." -Francis V.

"They did a good job." -James G.

"They do good work. Tracy is helpful. Other places are not as helpful as they are." -Patrick W.

"I liked how friendly the owners were. I thought their workmanship was good." -Richard B.

"Their customer service was good." -Earnest S.

"They were close by." -Iesha C.

"They seemed very concerned about their customers, and they were very helpful." -Rita C.

"The personal service there is great. They know me when I call." -Sheryl G.

"The quality of their work is fine." -Robert R.

"They are very friendly." -Anthony G.

"Tracy helped me with the rebate." -Robin G.

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