What did you like best about Frontline Electrical Services?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/5/08 and 2/19/08. Customer last names have been initialized for privacy.

“They came when they said they would, and they had vast knowledge of the equipment they installed.” —M.M.G.

“They are available by cell phone seven days a week, twenty-four hours a day. I don't have to worry about leaving a message. Their knowledge is important to me.” —D.P.

“The owner has astronomical customer service.” —Anne M.

“They were available and fixed our problem. They went out of their way to explain things and help us. We never dealt with anything so advanced, so we needed detailed information. We were able to speak directly to Kelley, because we needed some technical he” —C.W.C.I.

“They were very friendly and had a lot of knowledge.” —Barbara R.

“Everything they did was on time and wonderful.” —N.W.P.

“They were extremely efficient and thorough. They double-checked everything. They did a walk through with me and explained things. They made sure I knew exactly what was done.” —B.C.

“They were great people, and they were very professional.” —V.A.C.

“They were great people. They did a great job, and they had extremely good customer service skills. They were upbeat over the phone, and intelligent without having an attitude. They were always ready to help.” —Doug S.

“They are very professional and a fantastic company.” —K.C.

“How they conducted themselves in the field, very professional and knowledgeable” —Jones L.

“Their follow-up and follow-through” —G.E.C.I.

“They had good attention to detail, they responded quickly, and they were conscientious. We had an emergency situation in a remote area, but they came out. They stayed for a week, not leaving the site until the job was done. We loved them.” —C.U.

“Availability and knowledge” —P.A.A.R.

“They are very thorough with their paperwork, drawings, and follow-up.” —W.C.

“Their technical expertise” —G.S.I.

“We continue to use Lee's company, because they understand our business. Lee also knows the particulars of the industry itself, and he keeps himself up to date with the new trends and equipment changes.” —P.A.A.M.

“I gave them my version of what I thought was the problem, and they did what they were supposed to do, which was use their skills to identify the real problem. The problem was identified in a matter of minutes. They were good.” —Kathy W.

“They were responsive.” —L.S.C.C.

“We continuously use them, because they respond promptly and do excellent work.” —V.E.

“They are very customer service oriented, and they are timely with their repairs and responses.” —G.P.R.C.

“Lee was very punctual and thorough. He provided pictures and information. His follow-up was very good too.” —F.C.B.

“We use them exclusively, because our customers are very happy with their services.” —Q.C.

“They came as promised and worked on the job until completion. Everything was neat and tidy.” —Roger M.

“Responsiveness and the quality of service” —H.H.

“They were very competent. They really knew what they were doing.” —G.S.I.

“They were competent and had a quick response.” —V.C.

“They are prompt, fair with their pricing, and very knowledgeable on a wide variety of applications. Overall, they are a very good company.” —C.P.

“They were fast and thorough. I didn't have to worry about the work. They followed through, and their paperwork was great. I was really amazed. We were in a bind, but they were our white knights who saved the day.” —M.M.

“They were very responsive to our changes and very helpful with the control cabinets that we required. They communicated effectively.” —C.R.

“They are friendly and good at what they do.” —John F.

“They are quite professional and very knowledgeable.” —V.C.W.D.

“Their customer relations” —I.T.

“They have excellent customer service and know how to treat their customers.” —G.A.I.

“I liked their attention to detail, their drawing package, and the quality of their work.” —C.P.

“They offered a quick response, and they were very knowledgeable.” —D.C.C.

“They were extremely willing to work with us to get the job done. They helped us solve problems. They were very accommodating and easy to work with.” —P.G.E.

“They do great work, and everything is on the up and up.” —V.E.

“As soon as I make a call, someone is out here right away to service us.” —I.L.

“If we're in a pickle, they are easy to get a hold of. I like their availability and the ease of being able to reach them if I have an emergency.” —C.P.R.T.

“They filled in the gaps for us. They did areas that we were not set up to do. It worked out quite nicely.” —E.C.

“Their level of knowledge” —S.N.

“They have well-qualified people, which is hard to find these days.” —C.P.S.

“They were pretty responsive and resolved all of our issues. They were knowledgeable of our system.” —Kennedy W.

“They are pretty knowledgeable.” —C.P.S.F.R.

“Their knowledge of the product” —T.M.G.P.

“Their engineering background is excellent, and they are very thorough.” —N.M.I.

“They were local. I would hire them again for specific projects that they have expertise in.” —R.W.

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