What did you like best about Fairfield Collision Center?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/22/08 and 4/29/08. Customer last names have been initialized for privacy. 

"The way they handled the insurance claim and they are close to our home." -Abby M.

"They were very professional and courteous. They performed on my car very quickly." -Adam H.

"Good customer service, they were polite and on time. They fixed the car. I couldn't ask for anything more than that." -Alfred P.

"They always kept me updated with what was going on." -Alicia M.

"They were done in about two and a half days." -Alvaro P.

"They explain everything to me and they're thorough. They are so efficient that I don't have to do much." -Andrea G.

"The fact that they did the work promptly and it was done how I expected it to be done." -Anthony M.

"They were nice people." -Areenia W.

"They kept up with me as they went along. They were good at explaining to me what needed to be done in terms I could understand." -Barbara P.

"We took it in and they did a good job. We were satisfied." -Yoko M.

"Their personality and they make their customers feel at home, like a part of the family." -Cathy D.

"I've used them more than once. I like their customer service and the way they deliver my vehicle on time every time." -Christina R.

"They are really fast." -Christina S.

"They're helpful." -Christine C.

"Everything about their service from beginning to end" -Chyrese V.

"How quickly they repair the vehicle" -Clint M.

"Their courteousness, the quality of the work, and their professionalism, I've had two cars fixed there. I have been treated with the utmost respect." -Connie R.

"They're easy to work with." -Dale H.

"They did everything I expected and more. They were very timely and they told me what was going on. The finished product is perfect." -David T.

"Prompt service, very informative, and easy to work with, they worked on two of my vehicles." -David W.

"Everything, I've had two vehicles fixed by them. " -Deanna R.

"They have always had great service. The car looks like it's brand new." -Debbie C.

"They were very responsive and professional. I think they're great." -Deborah S.

"Quick, reliable, and very fair pricing" -Douglas N.

"The ease of the whole transaction." -Douglas T.

"They were prompt. They advised me when any changes were needed." -Emily C.

"The work was done. That was the main thing." -Emory W.

"The service, the person who did the estimate was so detailed. She hooked it up." -Eric B.

"The quality" -Floyd F.

"They did it as fast as possible. They were very thorough. They seemed to be very competent." -Frederick M.

"Overall, everything was good." -Linda E.

"I have recommended them to several of my friends because the quality of the service they give is really excellent. They're very friendly." -Geri B.

"There was no line. They were quick and efficient. They found the parts and they were quick to repair. They even washed my vehicle. I was so happy I cried at the level of service I got there. It really made my day. Everything on my truck was perfect. They went completely above and beyond my expectations. Their office was clean, quiet, and professional. The lady at the front desk knew what she was doing. I knew I was in good hands." -Heather T.

"You can't even tell where the car was damaged. They really did a beautiful job." -Howard P.

"They did good work on the car. They're excellent." -Janice P.

"Their courteous customer service" -Jeff S.

"Their timing is very good. They're friendly and I have never been disappointed with any of the work they have done for me. I recommend them all the time." -Jerry B.

"Everything, easy to work with, fast service, and they do good work." -Jesse B.

"They're professional and friendly. They do excellent work." -Jim P.

"They were quick, in and out." -John A.

"They're friendly people and they have good service. I thought they did just fine." -John C.

"They're very reasonable. They do excellent work. They get you in and out in a timely manner. They're friendly." -John W.

"They did a good job and they were very friendly." -Jose R.

"The service and the quality of their work" -Joseph B.

"They were very helpful and friendly. They took care of all the insurance forms." -Kelly R.

"Their quickness and consistency" -Ken F.

"The quality of their workmanship and their promptness in getting my vehicle back to me" -Kevin H.

"They have great customer service. They answer all my questions. They are very professional and friendly." -Marilyn M.

"They kept their word. They also kept to the date when they said my vehicle would be ready." -Mario O.

"They do really good work on my automobile." -Mark B.

"Their service is excellent." -Matthew B.

"They kept me informed and did really good work on my car." -Michael R.

"I called them and they were able to get my truck in right away for service." -Mike V.

"They quality of the work" -Richard L.

"They did good work." -Rob F.

"The owner was very nice, friendly, and helpful." -Robin L.

"They were fast and efficient. Most body shops are slow, but we didn't find that to be the case. We were very satisfied with the outcome." -Rosemary M.

"The speed in which they were able to paint my car, and the people were very nice." -Ruben T.

"The office lady was very friendly." -Shu L.

"Total package, I never have any problems with them." -Steve V.

"The way they have been treating their customers over the years, they are so professional." -Telmo M.

"I never have any problems with them. They always do it right." -Theresa C.

"They were very personable." -Travis R.

"I liked the way the owner was able to work with the insurance adjuster to help negotiate on my behalf." -Troy G.

"Their expedient service, the owner took the time to explain the process and what was going on with my vehicle. They kept me informed. What I really liked was that they covered the unproven additional costs for the repairs that the insurance company originally wasn't going to pay. He was able to provide them additional proof for other damages and it was approved." -Zelma C.

"The quality of their work was great. They were friendly. I would recommend them." -Dean G.

"They told me what needed to be done on my car. They did everything they said they would do."-Edward J.

"They get things done in a hurry and they do them right." -Elizabeth B.

"The quality of their work was very good." -Ellen N.

"The work was good. They were very nice. They stayed on the time schedule they gave me." -Emilia C.

"They're very courteous." -F. O.

"The quality of their work is very good. They are courteous, friendly, and nice to deal with." -Dorothy K.

"They kept me informed on what was going on. They shared information with me." -George H.

"The person who helped me in the office was nice." -Grace Q.

"Their follow up" -Jamicka H.

"I really like the owner's customer service. He runs the place to make sure the work gets done correctly." -Jennifer M.

"Cleanliness of the shop, the service, and the quality of work done on the vehicle" -Jim K.

"They're friendly and offer good prices." -Ana A.

"I liked the person who estimated the repairs. She was very thorough, but I forgot her name." -Jonathon G.

"The quality of their work, I had a good experience with them." -Lisa D.

"They were able to get my car in and out quickly. They did a good job on it." -Lynne J.

"They were quick and they did decent work. They were very fast and friendly about it. I was pretty happy with the results." -Michael M.

"They were very efficient and did good work." -Shayne D.

"They were very quick. It was just an in and out job with my door." -Cindy W.

"They were open about the estimate and what they were going to do. They finished the work and they did a good job." -Denis M.

"Service, fairness, pricing, and their ability to get the job done" -Jerome W.

"They kept me informed while my car was being repaired." -John K.

"The estimator was polite and courteous." -Linda M.

"They made an exception to be open on a Saturday to accommodate me. I found them to be friendly and very helpful. The office staff was also very helpful. They did quality work on my car." -Michel A.

"The quality of their work" -Mike B.

"The cars look really great once they have completed all of the work." -Norman I.

"They were able to get everything that was needed done." -Richard B.

"They were able to complete the work earlier than expected. I was very satisfied with the end result." -Richard R.

"They kept me updated the whole time." -Audrey C.

"Overall, they did a very good job for us." -Gabrielle W.

"They were easy to deal with." -Eric L.

"They were friendly and reasonably priced." -Linda A.

"The service was good and they were nice." -Yolanda S.

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