What did you like best about Benicia Home Improvement Center, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/21/2008 and 1/28/2008. Customer last names have been initialized for privacy. 

"Their follow through" - Darrell C.

"They worked through a very uncomfortable situation, which was difficult, but they handled it well." - Lauren H.

"They help you with everything that they can." - Richard B.

"Professionalism and speediness, and they also addressed all of my concerns. The project was completed on time and on schedule." - Peggy M.

"I have referred them to somebody. They really listened to what we needed in order to fit the style of the house. They were great." - Louise H.

"The job was done right." - Ward

"They were very good to me. They were competent, knew what they were doing, customer based, and they answered my questions. They reassured me about things. They were also very sensitive, helpful, and responsive. They did a good job. The whole staff was wonderful." - Dolores T.

"Customer service, they did a great job and great work. They were excellent." - David G.

"The quality of the products and the quality of the craftsmanship, they also installed it very well." - Phillip A.

"They were courteous, prompt, and they got the job done." - Barbara G.

"They were very professional, and they did what they told us they were going to do. Little things have come up since, but they have come out and fixed them, no problem. They started and finished the project on time. I have no complaints. They were wonderful." - Fred A.

"I liked the quality of the work and their friendliness." - Bowen

"Everybody was great to work with, from his office to the crew. They were efficient, and they kept everything clean. If we had a problem, they fixed it right away." - Eric H.

"They were there when I needed them. If there was any problem, it was fixed right away. The project was very good." - Jenny R.

"The job was well done." - Lyn M.

"Their friendliness and attention to detail, so I was very satisfied with them." - Rich P.

"I worked with Jeff. I thought he was tremendous. He was a good listener. He understood the quality I wanted, and he was willing to offer me a fair price within my budget. All of his subcontractors were great. The work was excellent." - Bruce A.

"It's all about the customer service." - Leslie R.

"They were professional, friendly, and they knew what they were doing." - Richard N.

"Their professionalism, and the fact that they stood up for what was right. Jeff made sure things were to my satisfaction." - Trish K.

"They gave personal service. I really liked them." - Glenda R.

"We've been using them for about twelve years. Their service is number one. It is a one-stop shop. They give you anything you want. I would recommend them to anybody." - Pierre B.

"They are wonderful. They really care about the quality of the work that they do. They schedule their work really well so that they are always doing something everyday. They do marvelous, top quality work." - J.D. J.

"The planning, the design with Jennifer, and all of the installations, and the quality of the work was very nice." - Marie P.

"They gave me what I wanted, even though I was picky. They gave me good quality, and they went the extra mile to fix things and made sure they were right. They knocked themselves out to do a great job. All of the people that they subcontracted were good too." - Melissa C.

"They were pretty quick with getting things done." - Audrey F.

"Their quality and service, we have used them for other things before. We have worked with them for years." - Janice W.

"I liked Jennifer. She was very easy to work with and had great ideas. Jeff was also very knowledgeable." - Lory H.

"Their management of the job, and they followed their timeline. I thought that was really important." - May

"The customer service and the craftsmanship" - Lynn B.

"We were very pleased. We liked everything. We liked their staff and their expertise. They did a beautiful job for us. I think they are the best in our area." - Nancie D.

"Their personalized service and their hands-on help, they did everything very well." - Marilyn L.

"I liked the way they handled it. They did what they said they were going to do." - Shirley A.

"I like that they are local. I like Jeff Laugen and Vincent Mauretti. Jeff is the best part of the company. He makes the business what it is, because he is genuine. I give him my highest recommendation." - Don H.

"They were very thorough, and the quality of the work was good. They also did a good job of cleaning up." - Richard F.

"They are courteous, professional, punctual, and they got the job done on time. It was well done. That was everything I needed right there. I also had fun working with our designer, Ms. Cruz." - Stallings

"We actually built a good relationship. They bent over backwards to give us everything they could as far as service. Also, I found them to be technically proficient. They were pretty wonderful." - T.A.G.

"They were on time, efficient, and very clean." - Guy B.

"Their personality and humor" - Jane M.

"They gave us great service, and they were on schedule." - Flores

"They were very friendly. They did a good job." - Spencer B.

"Their professionalism and the job they did, they did a really good job. I was happy with them." - Marilyn S.

"Their personal service, Jennifer, Brian's wife, is wonderful. They make a wonderful team. They are a wonderful couple who do great work. We were very pleased with them." - Mary C.

"The job was done perfectly." - Robin B.

"They were local, flexible, and they provided personal service." - Cairlind

"I liked the fact that they really worked with me. They had suggestions, and they followed through. They had excellent follow through. They wanted to make sure I was satisfied." - Julia C.

"We were very satisfied. They were the best. They had the best price, the best service, and they were so friendly. They worked with us. It was great." - Mastrogiacomo

"They did their job well. They were very polite to us. They did what they said they were going to do, and they were on time." - John V.

"They were very thorough, they had great products, and they were really good. We were satisfied with everything they did." - Nemanick

"I liked our project manager who was able to get things done on schedule." - Sarg C.

"I liked their price and their salespeople. They did a pretty good job." - J.C.

"Their hours, and they are very efficient and do great work." - Jerome P.

"They handled everything and made sure the quality and the end product was what we expected." - C.C.

"They were wonderful. I liked their overall service." - G.C.

"The way they treated me, and the supervisors who worked for them were always very pleasant." - Leonore V.

"Attention to detail and the respect shown for my property, they were very professional. They were also polite, and they finished on time." - Sharon S.

"They were very thorough with their work. They did a really good job with the remodeling." - Kay P.

"Their knowledge and their attentiveness to our inquiries and concerns" - Kim D.

"Jeff's attention to detail with the installation of the cabinets and the crown molding" - Jim G.

"Their quick response" - Dee G.

"They were just fun people. If there was anything that wasnít right, they would come back out and take care of it. They were on time. They were great." - Nancy M.

"They were very helpful and flexible." - Joanne S.

"I liked the showroom. Everybody was pretty personable." - Chris S.

"They back up their work" - Ken C.

"Product knowledge" - Vince C.

"They were just nice. Their cabinet and counter stuff was excellent." - David R.

"The people were great. They were very easy to work with. We were really happy with them. Their customer service was very good." - Kathryn G.

"I liked the subcontractor they used." - Biama

"They were prompt and clean. The workmanship was good." - Jon P.

"The person who worked with me on my design was excellent." - Gary S.

"They always communicated everything. If they were going to be on time or late, they would call." - Susan E.

"They are very friendly and very easy to work with." - Dr. T.

"I felt that they were very professional, careful, and friendly. They were good with their clean up. We were satisfied." - Dupper

"They were helpful with the design of the floor plan." - Dan G.

"I think their attention to detail and their service is excellent." - L.C.

"Quality and timeliness" - Fred P.

"I thought they had good products and good designs." - Carol J.

"They're very friendly and knowledgeable." - Jim W.

"They were local and easy to deal with. I could go in and talk with them anytime. They seemed to want to work with me." - Jan B.

"I liked the way they handled things. They were very professional." - Barbara J.

"Their accessibility and flexibility" - Dennis G.

"They were very nice people." - Loan R.

"They were very flexible and communicated well." - Pete A.

"Good customer service and easy to work with, they were flexible." - Scott K.

"I liked that they were located in Benicia." - Ketron.

"I liked the final product." - Bria L.

"The contractor they got for me" - Eileen E.

"The people who worked for them" - Joanne C.

"I like the Jeff, the owner. He is hardworking, efficient, and knowledgeable. The subcontractors were good too." - Heather G.

"The price was good. The owner, Jeff, seemed to know what he was doing. I liked the fact that it was a one-stop shop." - Elaine M.

"They were really quick when they came out for the estimate." - Tanya T.

"They were conveniently located." - Martin

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