What did you like best about Airflow Service Professionals?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/23/08 and 2/16/08. Customer last names have been initialized for privacy. 

“They were professional and got the job done. Everything is working.” —Roderick G.

“They were fast, courteous, and very thorough. I liked that they explained the problem to me thoroughly. They were just dynamite.” —Paula C.

“They did a good job on the heater and fixed the problem.” —Charles B.

“Hector is good. He's courteous and friendly. We've used them a few times.” —Dan C.

“They did a really good job. They were willing to explain the problem and the steps they had to go through. They were very professional.” —Emoroy W.

“He was a nice guy, and his communication was good. I just thought he presented himself very well.” —Michael E.

“Thomas came out and did a good job cleaning the air ducts. I will call them directly next time.” —Edelgard W.

“They came out on time, and they did exactly what needed to be done. The guy saved me $600 worth of work that was needed.” —Esteve L.

“They were on time, quick, and friendly.” —Floyd J.

“They were on time, and they explained their services in detail.” —Luwanda H.

“They were professional, efficient, and on time.” —Rose P.

“He was very approachable. He gave me the information I needed, in terms of my thermostat. He also gave me suggestions on how I could enhance my heating and cooling system.” —Jocelyn M.

“I like it because I don't have to worry about it. It's a brand new furnace, and it's doing the job. I'm satisfied with the way they installed the furnace. I'm happy with the installation and everything. Tom has been very good to me.” —Edith M.

“They were just very good at what they did. They came when they said they would, and they had good attention to detail.” —Joe B.

“They were polite, and they did the job right the first time.” —Gloria R.

“He showed up on time, and he was pretty fast.” —Joshua S.

“Everything, they were prompt, polite, and they explained the process to us.” —Norma L.

“They provided prompt service and good follow through. I would use them again.” —Jim M.

“They were nice and knew what they were doing. We were fine with the service they provided.” —Ronald F.

“They were very informative.” —Bernard S.

“The technician was very thorough and explained everything to us.” —Teri H.

“They found the problem right away and were able to make the corrections in no time.” —Carlos H.

“They were friendly, but professional, and they did their job right the first time.” —Linda G.

“The gentleman who did the work showed up on time. He was polite and in and out quickly.” —Tammy S.

“They're 'Johnny on the spot', and they go the extra mile. Their pricing is fair, and they're really nice too.” —Bob M.

“They were excellent. Thomas was very helpful and explained things to me. I didn't have a lot done, but Thomas did his job very efficiently.” —Michael J.

“They came in, did the work, and there were no problems.” —Christopher P.

“They are very nice, informative, and thorough.” —Joanna L.

“They are efficient and have good prices.” —Joe S.

“Everything was wonderful. They were professional and intelligent about things. They told me exactly what to look for. I liked the ownerís attitude and personality. He was very calm and had good integrity. I believed and trusted him. He reassured me.” —Kathy M.

“They do what they say they will do. I have used them several times in the past.” —Janey N.

“They were very personable and easy to work with.” —Jose N.

“I like Thomas' attitude. He is very professional and straightforward. He didn't try to play any games with me.” —Carol E.

“They were prompt and understood what I told them. They just got right on it. They were also very friendly.” —Thomas B.

“It was a rental property. It was so important to have fast service in one hundred degree weather. They did the work in a timely manner and were very professional. I was really happy with them.” —Debra P.

“There is nothing in particular, because all of our services have been fabulous.” —Sharon H.

“They gave clear and concise communication.” —Edward M.

“Hector was very personable. His customer service skills are phenomenal. He does a great job.” —Bruce H.

“I've used them twice. They were neat, and Thomas was very outgoing and pleasant. I was very pleased.” —Rosemary E.

“Hector did the best job of anyone who worked on our office air conditioner. He was honest and trustworthy.” —Kathy S.

“They were very professional, nice, and they took care of the problem really quickly. There were no hassles.” —Cindy L.

“They responded very quickly to our need for help.” —Ann T.

“They showed me all of the stuff they took out, so I knew they did a good job. They were very personable as well.” —Linzie K.

“They are personable and knowledgeable.” —Nicole S.

“They were courteous, prompt, and they took care of the problem.” —Diego R.

“The customer service was good. They were on time, and the quality of the work was good.” —Jennifer J.

“They are very hardworking and courteous. They put in a new system for us.” —Jorge V.

“Their professionalism” —Edward S.

“They were on time, friendly, and neat. The bill was as quoted, and we were completely satisfied.” —Larry S.

“Hector did a good job. He was knowledgeable about his equipment, and he just took care of business. He fixed the problem quickly.” —Corey W.

“The quality of the work and the timeliness of it” —Julie M.

“They always return my phone calls right away, and they give me very good service.” —Guadalupe N.

“The service technician was very friendly.” —Eric W.

“They were there when we needed them. My wife was here when they came, and they were able to speak Spanish to her. They seemed knowledgeable and well trained.” —Juan L.

“They were prompt and really on the job.” —Wayne C.

“They did a good job on the air conditioning.” —Oliver J.

“They were prompt, clean, and accurate with the work they did.” —Janice B.

“They do a good follow-up, and they are reliable.” —Shawndra G.

“They were prompt getting here.” —Kathy L.

“They were very nice and seemed to know what they were doing.” —David S.

“They were prompt and courteous. They put the little boots on, so they wouldn't get my house dirty.” —Beth L.

“They came out when they said they would and went right to work.” —Dina S.

“The guy who came out was friendly.” —Prisma R.

“He was good at explaining stuff.” —Nancy B.

“They came when they said they would.” —Joanne H.

“He was very helpful, and he answered all of my questions.” —Christopher F.

“Their efficiency” —Melvora J.

“It was a simple check of our pilot light. They came in and did what they were supposed to do.” —Samuel H.

“The gentleman who came out here was friendly and straightforward.” —Natalie M.

“They responded quickly and came right out. We were very satisfied with the service they provided.” —Kenneth L.

“They were timely and got everything completed to my satisfaction.” —Andrew B.

“Thomas pinpointed the problem. I thought it was one thing, but it was something totally different. He was also very timely.” —William U.

“They were on time, professional, and friendly. They also offered free estimates.” —Tom A.

“I have a service agreement with them. They follow up and remind me when I need service.” —Paul B.

“Professionalism, and the speed in which the job gets done” —Steve W.

“They are very nice.” —Patrick L.

“They were friendly and efficient. They were professional and worked around my schedule.” —John R.

“Efficiency” —Chris K.

“It was nice that even though we were going through the insurance company, they did not try to put a bandage on the problem or find the cheapest route possible. They did a good job and took care of the problem.” —Christine J.

“They were very polite and did a good job.” —Vernon L.

“He knew what he was doing.” —Debora C.

“The guy was very friendly.” —Bernice A.

“They gave me good information about my system and how to maintain it.” —Fernando O.

“They were on time and quick, in and out within a day or two.” —Norma C.

“They put boot covers on before they came in.” —Mike S.

“I like the personal service they give.” —Mark D.

“They were pretty good. The service technician was really nice.” —Frank D.

“They were able to tell me what the problem was. They were very informative, and they also came on time.” —Mattie L.

“They were very friendly.” —Marvin W.

“They were clean, courteous, and fast.” —Lucilie D.

“We have a continuous contract with them. We were satisfied.” —Mitzi V.

“Overall, they are good.” —Ravinder B.

“Seventy-five percent of the time, they were able to come out within twenty-four hours.” —Erwin L.

“Thomas was very patient.” —Kimberly L.

“The unit itself is a good one.” —Anita R.

“They showed up when they were supposed to.” —Greg L.

“He seemed professional.” —Jung L.

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