Hearing Aids
Solano County
What did you like best about Advanced Instruments Hearing Aid Center?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/15/06 and 6/4/09. Customer last names have been initialized for privacy.
“I like Eric. The office is fantastic. The lady in the office deserves 99% of the credit. When we went to Florida last year, my husband forgot to bring his hearing aid box with the spare battery. We needed another battery, so we called the office, and she was able to mail us one. She is fantastic.” -Bill O.
“It was fun. They were very personable and very patient.” -Carol T.
“They were very friendly.” -Dorothy B.
“They seemed really interested in me. I went to Kaiser previously and felt I didn't get as good of an outlook for what I needed. I got very good information from Eric.” -Dorothy L.
“He's easy to talk to. He communicates very well. That's important, because if you can't communicate, you can't get along. He's very easygoing, nice, and personable.” -Doug M.
“They are very friendly. Whenever I need batteries, I don't have to go in. They mail them to me. They were very patient and understanding. They didn't complain when I missed an appointment. They make follow-up calls, and they send appointment reminders.” -Eleanor S.
“The secretary, I think her name is Denise, was very professional and very helpful. She wanted to make sure everything was okay. Eric was very nice and professional. He didn't pressure me into getting two hearing aids when he knew I couldn't afford them, even though two would have been better. He was very patient when I didn’t understand how to do the settings. He took the time to explain things. I also liked their location.” -Jan S.
“Their manner was nice. They were very professional. They knew what they were doing.” -Jean P.
“Courtesy” -John R.
“They were very knowledgeable, courteous, and they provided exactly what I needed.” -Ken M.
“I've worn a hearing aid for years. They are very pleasant and understanding. They are nice people. In the past, I've paid a lot of money for hearing aids at other places, and they 'nickel and dimed' me. At Advanced Instruments, they take care of me.” -Mary G.
“They go above and beyond. They do all of the extra little things. I don't drive anymore, so they pick me up and bring me home. I think they are just wonderful.” -Mary T.
“It's convenient. They are right in town. They have the latest technology and equipment. Eric is willing to work with me on the finance part.” -Michael B.
“He answered all of my questions, and he explained everything to me. They took care of any problems or questions that I had. They were very courteous. I was satisfied with the quality of care that I received and the hearing aids.” -Thomas G.
“The office was neat, clean, and up to date. I liked the way Jim explained everything, every step of the way. I've had a number of hearing exams. I really liked the way I was treated. The office has the latest technology and equipment. I liked the way Jim related to me. I was comfortable that he knew what he was doing.” -Waymon S.
“They were very nice and pleasant.” -David G.
“Eric and his staff bend over backwards to make sure you are satisfied. They are really pleasant people. The staff is 'A-1'.” -Rae K.
“They were courteous and concerned about us understanding everything. They were very professional and friendly.” -Roger V.
“They are friendly, nice, and personable.” -Dorothy D.
“They gave me a far better explanation than I've had before about my personal situation. Their software program was superior to anything I've seen before. They took the time to answer my questions.” -Hale C.
“I like Eric. He is very nice.” -Lourdes O.
“The people are nice. Their quality and workmanship are very good.” -Richard F.
“They are very good at taking care of problems.” -Rodolfo H.
“Convenience, and the people are nice.” -Alice R.
“They are nice and helpful. He seems professional, and he knows what he's doing. It's a good office. The girl in front couldn't be more helpful.” -Betty B.
“I would give them a '12'. Everything is just so good. If I have a problem, I call them and just go in. It gets taken care of immediately.” -David B.
“They are very thorough and detailed. If I have a problem, I can just drop in, and they will take care of it.” -Don G.
“He was very thorough and accommodating. He made me feel satisfied.” -Harry L.
“Their willingness to help when you need advice or a follow-up” -Marshall H.
“They are very efficient. They are there when they say they will be.” -Nancy F.
“They were very efficient. When I went in, he took the time to go over everything. I thought that was very nice. I'm in sales, so I appreciated that he took the time and wasn't rushed.” -Patti W.
“I was just satisfied with the whole routine. I thought Debbie and Eric were just wonderful.” -Renee H.
“Everything was just great. They were friendly. I liked going there.” -Robert C.
“The service is great. Eric really listens to me.” -Tom M.
“They are caring and patient. I get picked up.” -Celia L.
“They seemed competent. They seemed to understand my particular needs. They worked hard to fit me with the best possible hearing aid.” -Malcolm J.
“They were friendly and helpful. They gave me great hearing aids.” -Dale W.
“They were very friendly and cooperative. They seemed to know what they were talking about.” -George P.
“They were very personable.” -Michael H.
“He was thorough.” -Willie N.
“They are very professional.” -Alma S.
“Their professional way of doing things, they are very nice and polite.” -Bernard C.
“I like Dr. Stratton's patience.” -Bruce B.
“I liked the knowledge that Eric had. He seemed to have the technical 'know how', and he was willing to look into another option that would work for us.” -Constance V.
“The way they worked to try and help me out” -David T.
“They were friendly, thorough, and they explained things. I was pleased with the way they handled everything.” -Donna B.
“They were friendly, pleasant, and willing to answer all sorts of foolish questions.” -Frances T.
“He is very thorough, and the office has a nice atmosphere. He's a very friendly guy.” -Ken T.
“They seemed concerned, and they were pretty professional.” -Lyle W.
“The way Eric conducts business and what he does for his customers, for instance, I had a problem with my hearing aid and couldn't get to the office, so he offered to bring all of his equipment to my home and check it for me. He's outstanding. That was over and above. No one makes house calls these days.” -Mardi R.
“Service, and the product that I have is the absolute best. The office staff is very personable and very into taking care of you. I can walk into the office at any time to get something taken care of. They are very people oriented.” -Mary W.
“Eric was just very, very nice.” -Mary Y.
“They are friendly, and they get things taken care of.” -Ned K.
“I guess their honesty, thoroughness, willingness to help, and they seem to be very caring people. They know what they are doing.” -Patricia F.
“They are very friendly, competent, and I've always been satisfied with the results.” -Patricia M.
“They are friendly. They do the job quickly. Eric and his front person are personable and nice to be with.” -William D.
“Eric was very friendly and pleasant, and so was his receptionist.” -Jack A.
“They were very helpful and very friendly. They did a great job.” -John R.
“They were strictly business. They didn't fool around.” -Ted S.
“One of the good things is that the hearing aids cut out the background noise.” -Al G.
“The fact that I can hear again” -Don M.
“They were very congenial, thorough, and they seemed to do the job.” -Norman L.
“They seemed to know their business.” -Robert J.
“The staff, I really like the woman who runs the office. She is so nice and friendly.” -Betty M.
"They are very interested in me and my welfare. They know what they are doing. They really try to do the best by me." - Willie M.
"The people there are wonderful to my husband. They have provided great service." - Samuel F.
"Their friendliness and their cooperation" - John E.
"They care about me. They listen to my concerns and they answer all my questions." - Sandra G.
"They are very helpful. They give me good service."
- Margot H.
"I think they are wonderful. They are kind and caring. I really like everyone there." - Dorothy M.
"I like equipment they sold me. They are really good people. They work with me and help me the best they can." - Henry S.
"Nice and pleasant people to talk to" - Marinette E.
"Their personalities, the care they give me, and they are really nice." - Barry U.
"The good service I receive." - William R.
"They try very hard to fit my needs." - Carlanne B.
"They are always very nice and pleasant. So far, I am very happy with the hearing aids I got from them."
- Eldora F.
"With their help and the aids they got for me, I can hear again." - Delmer S.
"The service is very good. Everything works fine for my needs." - Douglas N.
"The service is good. The people listen to me and treat me nicely. I have recommended them." - Martin J.
"The people are very nice. I just have to call them and someone will come out, pick me up, take me to the appointment, and bring me back home. They treat me really well. They listen to me." - Gertrude P.
"They always fit me in. They are very nice." - Peggy M.
"They have been very helpful to me. They are conveniently located." - Edith M.
"Eric and Debbie are really nice. They are patient and understanding." - Patricia R.
"They are very knowledgeable and detailed. Their approach is very good." - Richard M.
"They are very friendly and easy to talk to." - Tom M.
"They're pleasant to deal with." - Ann C.
"I am very happy with the services I have received."
- Helen K.
"They are friendly and easy to talk with. Eric is very pleasant." - Edna G.
"The girl who called to remind me about my appointments was very nice." - Eloise B.
“They were efficient and courteous.” —Sue W.
“They were friendly, prompt, and knowledgeable.”
—Leo F.
“Their secretary was very good.” —Dorothy M.
“I like the hearing aid because it's small and nobody knows I'm wearing it.” —Nancy W.
“I like their openness.” —G. L. H.
“I can hear better. They showed me a variety of models, and they gave me good service.” —Thomas E.
“They treated me very well, and I love the hearing aid.” —Judith B.
“They were very helpful for me.” —Lillian P.
“I liked the receptionist.” —Edith A.
“I like that they are local, and they provide good service.” —Terry T.
“Their service was great.” —Margaret F.
“They take the time to explain everything to me.” —Yurl G.
“I like that the hearing aids are hidden.” —Phyllis P.
“They have a warm relationship with their patients.” —Russell H.
“Eric gave me a hearing aid that works perfectly.” —Winifred F.
“Eric is very understanding, and he doesn't rush or pressure you.” —Carol W.
“They helped me where others have failed.” —Larry G.
“They were very friendly, and they explained things well.” —John Z.
“The people” —Ruby N.
“They were efficient, friendly, and professional.” —Laverne E.
“They're caring and considerate.” —Reed y.
“I liked the service and the examination they gave me.” —Gene V.
“They were very patient, helpful, and personable.” —Julia S.
“Everything” —Monte D.
“The people are very pleasant and thorough.” —Beverly D.
“The audiologist took care of my problem.” —Tim M.
“I liked their service and professionalism.” —Albert K.
“The staff was great. They were there when we needed them.” —Nancy M.
“They're very nice, professional, honest, and they know how to deal with people.” —Alex G.
“Good service, good quality, and good people” —Howard W.
“They are very personable, and they take a lot of time to explain things to you.” —Mary M.
“The service was efficient, and the service was superb.” —John G.
“My new hearing aids really help to cut down the outside noise.” —Mary T.
“I am hearing things that I haven't heard in a long time.” —Alice M.
“They are friendly, and their location is close to my home.” —Fred S.
“They are very friendly and helpful.” —Jean M.
“The quality of the product” —Gary M.
“They are personable and informative.” —Jay D.
“The personal attention and concern for my well-being” —Greg P.
“They adjusted the hearing aid several times.” —Tom T.
“They took care of my problem.” —Katherine M.
“They were very professional.” —Eva W.
“Everyone is really personable.” —Grace L.
“They took care of my problems.” —Donald M.
“They seem to really care about their patients.” —Jan S.
“They explained things so I could understand. The girl at the desk was extremely nice.” —Roy G.
“They explain things to me.” —Phyllis H.
“I liked their individual attention and availability.” —Patricia R.
“They were friendly and professional.” —Salvatore T.
“They're very helpful and pleasant.” —Bob W.
“The customer service” —Jim M.
“They listened to me and answered my questions. They were also very honest.” —Lisa A.
“They're very accommodating. They took me without an appointment.” —Lee M.
“It's easy to get an appointment. They're always willing to help.” —Betty W.
“The people” —Linda K.
“They are really nice and caring.” —Bruce B.
“They were very nice, accommodating, and helpful.” —Norma T.
“I can go and get an appointment right away.” —Roberta C.
“He's knowledgeable.” —Ted L.
“They're very attentive, and they follow up.” —June L.
“He's good at fixing problems. I had a lot of noise in one ear, but he took care of it.” —Margaret W.
“I really like Eric. He's very friendly and honest.” —Lucille W.
“They give me a lot of time and attention.” —Muriel C.
“I adapted quickly to the hearing aids.” —Rosemarie D.
“Their personality” —Mr. M.
“They're accommodating.” —Mary T.
“They're very friendly and helpful.” —Mrs. N.
“They're nice people that are willing to help.” —Betty M.
“They're always there, and I can contact them any time.” —Clyde V.
“Very nice people” —Juan G.
“They're very cordial, and they do the work in a timely manner.” —Eleanor S.
“They answered all my questions.” —Warren
“They have a charming receptionist.” —Cynthia M.
“I always get good service from Eric.” —Dee S.
“They were very courteous, friendly, and professional.” —Marguerite
“If I have any problems, they are right there to help you.” —Irma C.
“He gives me a lot of time to make sure I am happy with my new hearing aids.” —Alvin G.
“He gives me plenty of time to test the hearing aids.” —Anna
“They have been very polite to me and my wife.” —Roy R.
“Good service and better hearing” —Allen T.
“They're very congenial and helpful.” —Ann B.
“I like the receptionist and the staff.” —John C.
“They're very nice and helpful.” —Bea M.
“They've been very helpful.” —Florence H.
“They're very cooperative, and they always answer our questions.” —Bob M.
“I like that I am able to hear better.” —Lavon
“They are very helpful.” —Don S.
“The receptionist is very pleasant.” —Dorlene M.
“Convenience” —John H.
“They were very nice.” —Virginia
“They adjust my hearing aid when there's a problem.” —Jessie B.
“Initially, the experience was good.” —Martha T.
“The original examination was really good.” —Lindsay M.
“I like the people there.” —Charles G.
“They carry quality products.” —Ann M.
“They've been very accommodating.” —Anton R.
“The service is good.” —Dorothy K.
“They were very courteous.” —Rose W.
“Eric was very nice.” —Adele B.
