Funeral
Services
Sonoma County
What did you like best about Daniels Chapel of the Roses Funeral & Cremation Services?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/24/2004 and 4/16/2007. Customer last names have been initialized for privacy.
"They are a family business, they are very professional, and they answer all of my questions." —Beverly T.
"They were very accommodating." —Tony O.
"They bent over backwards to satisfy us." —Grace Z.
"Follow through" —Benita S.
"They made it very easy." —Ronald C.
"They were really professional. They knew they are doing, and they really helped us a lot through a difficult time." —Jeff H.
"They were compassionate and organized. They also made it easier to deal with a difficult situation." —Ethan R.
"I thought that they did an outstanding job. They were considerate and handled everything very well. They even made the arrangements with the mortuary in St. Louis. It was very well done in all ways." —Rita M.
"They follow up on things." —Carol S.
"They were easy to get along with." —Richard C.
"They were very courteous, and they did everything quickly on short notice." —Anton F.
"It was handled very professionally with no pressure. I felt comfortable in a dire situation." —Joanne S.
"They really helped me through everything. They had all the answers and met all our needs. Carol and her staff did an excellent job. We are very satisfied." —Ramona C.
"They portrayed excellent detail, courtesy, and compassion." —Edward P.
"They were very personable, and they took their time. Even though my father had a simple cremation, they made it very respectful and comfortable. They never made me feel like my basic service was an inconvenience to them, and they never rushed me. From top to bottom, every person I dealt with was just so helpful and very respectful of what our family was going through. Both my daughters were made to feel just as important as everyone else. They both came away with the same impression that this is where they would go. They really made it a very positive experience. I would not hesitate for a second to recommend them to anyone else." —Donna P.
"Professional" —Kathleen H.
"The salesperson was efficient and helpful." —Kay T.
"The employees" —Ricky C.
"They were upfront and willing to work with me under my circumstances." —Edward B.
"They sit down and listen to you." —Froilan R.
"The lady we had was very very helpful. She helped us figure out what we needed to do especially since the death occurred on a Thursday. It worked out really well for us. I must say I was really impressed." —Theodore S.
"The service was just excellent." —Wendell J.
"I don't remember very much, but my family has used them for years." —Kathleen M.
"Their professionalism was really great at a time when we really needed it." —Timothy J.
"They do a lot very well." —Lillian C.
"A neighbor highly recommended them and I would totally recommend them to anyone because I was so tremendously happy with all that they did. They were so very helpful in telling me of all my rights." —Neiland M.
"I was very satisfied, they took the time to spend and answer all our questions, they advised us what to expect, they didn't rush us or anything, and everything they told us turned out to be true. I've used them twice and have already established a prepaid plan with them." —Betty H.
"They are very personal and overall, they have done a great job. They made my mom look like herself, anything I asked they did, and they were very cooperative and very friendly." —Rodney S.
"Their personable service, they took the time to sit down with us and walk us through the process, they answered any questions, and they were very helpful. When you're going through the shock and emotional trauma of losing someone, you need someone to guide you, and they were there." —Roger B.
"Everything, they were very good, they were very professional, and they took care of both of my parents." —Everet S.
"Everything, over a 24 year period, they did both my parents and my grandmother. They've been very helpful and honest; my Mom got to meet them one week before she died." —Barbara W.
"They were easy to talk to, they offered a variety of services and a wide range of prices and options, and they were just fabulous." —Gayle M.
"We were satisfied with the whole process. I had gone on a tour of their facility before with a group and I was impressed with everything I saw, how sensitive they were to all ethnic groups, and how diverse they were." —Thyra L.
"There was a very warm personal feeling, I realize they deal with this all the time, but I didn't feel like that, I felt like they made our situation unique to us, they were thorough, gentle and sensitive." —Yvonne L.
"They don't try to sell you; they let you make up your own mind." —Dorothy N.
"I liked the little cards they had." —Cosmo T.
"They handled everything well, they did an overall good job." —Robert T.
"They are warm and sympathetic yet professional. I have recommended them to several friends." —Fredda B.
"It is very tasteful, very well done, and very understated." —Peter I.
"They were very prompt." —Gayle w.
"Everything went in orderly fashion." —James F.
"My mother died at home and they were patient and didn't rush us." —Vivian E.
"They were sensitive and knowledgeable and they have a desire to please the family and do whatever they could to help us" —Donoa S.
"They
were very nice people and they weren't pushy and they took care of everything
and they followed up, they were excellent"
—Leonard W.
"They attended to our needs and they were very professional and helpful" —John W.
"They treated us kindly but they didn't overdo it" —Scott S.
"The girl I had, she was beautiful and helpful, she couldn't have been nicer, everyone was wonderful" —Janet S.
"I was
very satisfied, Carl was marvelous"
—Mary S.
"Every single thing was a complete 10, they were just wonderful" —Vicki
"Their attitude and helpfulness" —John W.
"Thirty years ago when my dad died they were very good to us, we have a long history, they just couldn't have been better to us, everyone with whom we have dealt over the years has been wonderful, everything was smooth, they took care of everything, and they are caring with everyone" —Lisa R.
"They did everything I asked for" —Adolph R.
"I was very pleased" —Natalie R.
"The person who helped me with the notice, who was beautiful" —George R.
"They seemed very compassionate, their service was excellent" —Jen M.
"They
were very patient and sympathetic"
—Debra M.
"I know Pat for one thing and everything was fine" —Ann B.
"The people" —Terry S.
"They were just wonderful, they were so kind and courteous, and the appearance of the chapel itself is not depressing, it has a very peaceful atmosphere" —Georgina P.
"Two things: my mother had made prepaid death arrangements with a mortuary far away from Santa Rosa and they were able to switch over her already partially paid credit, and they handled it all for me, which made it much easier on me; it took me a long time to pay the bill, and they said, don't worry, it's perfectly fine, they were so understanding and cooperative" —Linda E.
"They
were very friendly and they put you at ease and they make things easy
for you"
—Michael N.
"They were wonderful, they made a very rough situation bearable" —Paul D.
"They did everything, they took care of everything" —Maxine M.
"They were very friendly and helpful and they answered all my questions" —Janet D.
"They were wonderful, we were extremely pleased" —James M.
"I liked everything, the atmosphere, everybody was so sweet and helpful, we didn't feel any pressure anywhere at any time and we were gently guided" —Elise H.
"Their kindness and respect, the way they explained everything" —Karen C.
"They give you a lot of special attention and care, they're exceptional" —Linda
"I really
liked the gentleman who helped me through it, he was very kind and patient"
—Kathleen K.
"They were recommended to us and they took good care of us" —Walter D.
"The person I dealt with —a daughter of the owner" —LaRay S.
"Everything was done very well" —Bruce C.
"They were very compassionate and willing to work with us, and very helpful" —Barry V.
"Just
about everything. The minute we walked in Michael made us feel that we
were in the right place, he was very compassionate"
—Carol W.
"Cordial and appropriate service" —Ari
"They put me at ease and the service was well done" —Elto C.
"I've known the Daniels for 20 years or more, they're very good, helpful, and caring people, and Patsy and Amy couldn't have been more helpful" —Lynn S.
"My father took care of things in advance; they explained everything well" —Jean A.
"Very professional and well done" —Barbara H.
"Everything went out very well and I want to thank you for that" —Carole B.
"Everything" —George S.
"They took care of all the little details for me" —Barbara B.
"They took care of everything, they were excellent" —Beth N.
"The dignity with which they treated the deceased" —Robert C.
"Very thorough and they paid so much attention to detail, they worked with us very well" —David B.
"Everything" —Mildred B.
"They
took care of everything for me and tried to make it as easy as they could
for me"
—Susan B.
"They were polite, they knew what they were doing" —James H.
"We've used them more than once, they took care of everything" —Paul H.
"They are always excellent, they are just so wonderful, and they always give us caring and personal service" —Dennis C.
"The
privacy they gave us and they were very friendly and helpful and very
compassionate"
—Rodolfo C.
"They're very nice people" —Claudia C.
"The people were very nice, and Wayne was very helpful" —Shirley C.
"Everything was done very well, I've used them two times" —Edgar C.
"They were very accommodating" —Phyllis K.
"The
people were friendly and courteous"
—Nancy L.
"Everything was just excellent" —Joanne H.
"It
was a lovely place and a lovely setting"
—Alice S.
"The burial was on private property and they took care of everything for me" —Doug E.
"They were very straightforward and helpful at a time when we needed it" —Julie E.
"The chapel is one of the most beautiful chapels I have ever seen and the staff was very helpful, they were the best" —Ginny R.
"Our family has used them before and we've always received good service, they were very caring" —Tim G.
"A young woman helped us, we felt comfortable" —Sharon G.
"The personal attention" —Allen G.
"Kathleen
Eastman helped me a great deal"
—Norma H.
"At such a stressful time, the woman who helped us, Pat's daughter in law, was so understanding and caring, you just couldn't ask for a nicer person" —Doris H.
"They
were very courteous and effective"
—Wilbur H.
"It was very easy and everything was taken care of and the facility was great" —Thomas I.
"We
know Patty and they're like family"
—Donald L.
"Everything was done the way we wanted it to be done, they're just wonderful people, very kind and considerate, they fixed my mother-in-law up beautifully" —Arthur L.
"We were very happy with them, everybody was just great" —Beverly M.
"Everybody was very polite and made us feel comfortable; the cemetery was handled beautifully, and the priest was wonderful, I think the woman who helped us was Pat's daughter-in-law" —Marilyn H.
"They were very personable" —Darla J.
"The
owner's daughter walked us through everything and she did a really good
job, and she did everything she said she would do"
—Steven S.
"They offered us good service" —Mayra E.
"Everything was fine" —Lois H.
"Everything was done in good taste and I felt very comfortable" —Melvin
"I liked the fact that they left us alone and didn't bother us while we were sitting with my mother, and they were very pleasant, and my mother looked beautiful" —Joann S.
"Everything
was fine, they took care of things very quickly, the services were nice"
—Dorothea B.
"We were very happy with how everything was done" —Jim B.
"We've used them in the past and we've always been satisfied" —Sharon F.
"We were very pleased" —Joan H.
"The service was good and we felt comfortable" —Mario I.
"They
were very good, very considerate"
—Doretta W.
"Several things. My mother had made her own burial arrangements years ago and that information was made available at the time of her death and the person I worked with was both businesslike and sympathetic, and I appreciated the business aspect at that time. My father had been cremated and Daniels Chapel was able to make the same arrangements for the burial at sea and I did receive the documents" —Patricia H.
"They didn't hurry us, they were very kind, they did a fantastic job" Lorraine L.
"Very professional and accommodating, there were some problems with the insurance billing and they were very patient" —James
"They were easy to work with and they seemed to be compassionate" —Teri L.
"I couldn't say" —Michael S.
"They were courteous, fast, very professional, and honored our specific wishes" —Connie L.
"Everything was nice" —Ruth G.
"They took good care of us" —Larry G.
"The girl who explained everything, she was very helpful" —Gerald H.
"The personal service" —John D.
"Efficiency" —Ed L.
"They
were very considerate talking to us"
—William M.
"The priest came to the temple" —Connie G.
"Not really" —Christine I.
"The display room" —Nina S.
"They were very cooperative" —Beverly N.
"When
my daughter and I went to talk with Mrs. Daniels she explained everything"
—Marilyn T.
"Nothing" —Rita C.
©2002-2007 | American Ratings Corporation
