Furniture
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Sonoma County
What is the best thing about Couches, Etc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/28/04 and 6/27/05. Customer last names have been initialized for privacy.
"Good customer service" —Diane A.
"Knowledgeable
and good brands they carry"
—Linda A.
"The woman who worked with us and the variety of merchandise." —Larry A.
"The convenience of the location and the service." —Rick A.
"They were easy to deal with." —Nancy B.
"The sales person was very neat. I don't remember her name but she has worked there for a few years." —Andrea B.
"The prices are very reasonable and the people are very responsive. They have held onto a sofa couch for me for a very long time now because I don't have room for it. They have been very generous." —Elizabeth B.
"I thought the staff was really good and felt I got my money's worth." —Jack B.
"The selection was really good and the service was great." —Susan B.
"I like
their variety of merchandise."
—Dianne B.
"I liked that they were up on the latest couch styles and great customer service." —Pillar B.
"The selection" —Carol B.
"The person who waited on me was very helpful." —Neil B.
"We really like the furniture we bought from them." —Scott B.
"I like their product and their employees. Also the loan program allowed me to purchase the furniture." —Mary B.
"It's local and close to my home." —Karen B.
"They have a big selection and good sales people. They're not pushy." —Becky B.
"I like the couch I purchased." —Kyle B.
"I love
my leather recliner that I purchased. They seem to rotate their inventory
regularly. They have something for every room."
—George B.
"They were very friendly and helpful." —Sally B.
"The large variety of selection" —Lorna B.
"They were easy and not pushy. I was able to bring the samples in and out of the store without pressure." —Lindsay B.
"I just bought a couple mattresses and had no problems or complaints." —Mercedes B.
"They
take their time explaining the products and there's no high sales pressure."
—Jennifer B.
"They
were very attentive. When they delivered my bed, they took the time to
put it together and were very thorough."
—Maryanne B.
"They were competitive." —Roy B.
"They have really great service and the people are nice, very professional." —Lisa C.
"I liked the product and the availability of the service men." —Connie C.
"The customer service and the prices were great." —Ray C.
"The good prices and the customer service was excellent." —Candy C.
"I liked their service, convenience and I like buying local." —Jeannette C.
"I liked the very sweet saleslady. I liked the delivery people for helping me get the old couch out of the house." —Randi C.
"They filled my order immediately and delivered the merchandise promptly." —Antone C.
"I liked the people best. I liked the furniture. I think they have nice showrooms." —Carolyn C.
"I liked
that they weren't pushy."
—Mercedes C.
"I liked the people who work there and their products." —Julie C.
"The customer service" —Lynda C.
"I can't recall anything. I did like the selection and felt they had better quality." —Todd C.
"No pressure to buy." —Marsha C.
"They delivered our order on time and what I expected." —Mary D.
"The salespeople were helpful and the quality of the furniture was good. The price was right and selection was also good." —Gary D.
"I like the way the salespeople presented themselves; they weren't pushy." —Carol D.
"I liked
dealing with the salesperson."
—Dave A.
"Nice couch" —Ray A.
"It's close to where I live." —Virginia A.
"Convenient,
local and they delivered."
—Patti B.
"They were really good. I buy most of my bedding there." —Allan B.
"I liked the unobtrusive service we received. We did not feel like we were swooped down upon." —Tom B.
"The sales person was knowledgeable and efficient." —John B.
"I liked Bridget the salesgirl." —June C.
"I liked the service by the people on the floor and the delivery people. Overall, they're a great business." —Lynne C.
"The
customer service was relaxed."
—Sandra C.
"The service of the people and the quality of the furniture was good and at a reasonable price." —Francine C.
"The service of the salespeople" —Kathy D.
"It
was the first time that we found something; both me and my husband agreed
upon."
—Craig D.
"They matched the price of the two couches that I purchased from a competitor." —Terry D.
"I think the quality and convenience was good." —Donald A.
"The
salespeople were all nice and helpful."
—Angie A.
"The location" —Paul A.
"They're local, close to my home and I appreciated that the bed was too high and they gave us a lower base to fix the problem." —Robert B.
"Proximity to house and ability to browse freely." —Mary B.
"Close to home and nice products." —Peter B.
"I liked their showroom and layout of the merchandise." —Jean B.
"I like the fact that it’s a local store and people remember you." —Kate B.
"I received helpful service when purchasing merchandise." —Wade B.
"I liked their large fabric selection for couches." —Penny B.
"I liked
the service people at the store."
—Jody B.
"They are close to my house and they have a big selection of furniture." —Nancy B.
"The lady from whom I bought the mattress was very helpful." —Maryanne B.
"They
had a large variety of couches."
—Peggy B.
"As soon as I bought my merchandise, they delivered it the next day. Prompt service and they were very courteous." —Doris B.
"They
were very friendly and helpful."
—Colin C.
"They are close to my house." —Eleanor C.
"I liked the style and framework of the couch I got there." —Michelle C.
"I liked that they are local." —Linda C.
"I had
a nice, helpful sales person."
—Sharon C.
"I liked the variety, customer service and all the selection of furniture." —Kristine C.
"They
had very helpful service people."
—Margaret C.
"The salespeople were polite." —Frances D.
"The store is local. They were helpful and not pushy." —Misty D.
"I liked the wide variety of the selection of the furniture." —Christine D.
"It's in Petaluma; I didn't have to leave town to buy furniture." —Todd D.
"I like the variety of styles." —Jamie A.
"No pressure" —Karrie B.
"They were helpful and the prices were reasonable." —Lonnie B.
"I liked the proximity to my house." —Chris C.
"The big selection" —Marlene C.
"I thought the people were great, very friendly and helpful. I liked that you can choose fabric for the furniture." —Jamie C.
"I liked the location of the store." —Denise C.
"They take care of me because I'm a former employee." —Sharon A.
"They
were very good salespeople and everything was delivered as expected."
—Doris A.
"Location" —Stan A.
"The people are terrific." —Mary C.
"I liked the service I received from the sales people." —Sally C.
"The sales staff were very courteous and helpful." —Pat D.
"I liked the large selection." —Vilma C.
"Their variety" —Joann B.
"They seem to be standing behind their merchandise and keep to their product guarantees." —Margaret B.
"I liked the selection." —Nan C.
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