Hot
Tubs
Sonoma County
What did you like best about California Cooperage?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/26/2004 and 9/29/2007. Customer last names have been initialized for privacy.
"They were real helpful and they had to order a part, they called us as soon as they came in; when we originally got it, they weren't ready to install it, they held on to it, they stored it for us" —Curt R.
"They were ready to help, very service oriented" —Sharon L.
"They're responsive and helpful" —Ron L.
"They are friendly, kind of quick and take care of you as fast as they can" —Pat M.
"They are very friendly and they know what they are talking about. I ran into the owner at a fair recently and he was very personable to me" —Susan M.
"They are very honest on how everything was going to come together. There were no surprises" —Marjolaine S.
"They are friends of ours" —Phil C.
"Ted was excellent to work with. We go out of our way to buy the products there. We're happy with the Coleman and it has performed very well" —Dick B.
"The fact that they actually return the calls. They stand behind their work. They are always friendly" —Ray B.
"They
were accommodating and when there were problems they sent people right
away"
—Gordon H.
"They did what they said they were going to do" —Margie H.
"They are just great people" —Eugene R.
"They are very friendly, knowledgeable people" —Elaine L.
"Everything, especially Theresa. Everyone there is phenomenal. We've had a lot of problems with the hot tub, and they were really good about replacing the panel, giving excellent service and just fixing the problems with the product. Sometimes the product isn't everything it's supposed to be and they were always there to try to fix it" —Michael B.
"I feel that they are straightforward. They are not pushy and they are honest" —Ernest
"They listen. They are very responsive. They do what they say they are going to do in a timely fashion. They are lively. They build relationships. Many hot tub companies are fly by night and they aren't shady. There are no fewer that three or four hot tub companies I've used in several states since I've moved a couple of times and we're talking about moving again and I'm going to be sad to not be able to use their services" —Liz
"Quality
of service, friendly people"
—Rebecca G.
"The owner is there on site, I like that even though it's a small business. He is available. The kind of friendliness without being pushy sales approach. I always go back to them. It has a personal feel. I like that" —Joan B.
"They seemed very honest and straightforward" —Paul G.
"I love the product, it sold me. They also have always been perfect on follow up and the chemicals that I need" —David S.
"The product, the customer service, prompt service" —David
"Professionalism, experience, quality of product, quality of the people" —Steve S.
"Friendly, not pushy about selling you" —Sean P.
"Customer service" —Jay B.
"Quick response to any problem; good answers to questions" —Bob
"Everything was easy. They take care of problems right away" —James S.
"This place is the best hot tub place. We love it. The owner in San Rafael, Theresa, is very friendly and customer-oriented, not pushy and very honest and the service is impeccable. It was night and day difference from the place closer to or home" —Tom
"They're local, responsive, professional" —David
"Certainly,
they have been able to answer all of my questions. They were able to get
me the unit I was interested in. They referred me to an electrician who
I used and would recommend. The delivery worked out great. Everything
about them worked out well"
—Michael S.
"They're convenient and they are close by" —Sean C.
"They're friendly, knowledgeable and close to my house" —Bret M.
"I like the fact that they responded to a service call and they did a good job" —Earl H.
"They are very friendly and knowledgeable and responsive" —Adrian S.
"They were pretty attentive to what I needed to get done" —Wes K.
"Primarily that it is a local outfit. I think they deserve high ratings" —Steve B.
"They were very responsive" —Jeffrey
"They give us good advice and things like that" —Bill M.
"I like the product that I bought and they were very informative, they set up the hot tub" —Toni C.
"They had good customer service and they knew what they were talking about" —Terry
"The product and the customer service. Their 9s if not 10s at times" —Steve C.
"They tried to help us even though they didn't have what we needed" —Greg M.
"They were close and local, easy to talk to" —Nicole
"They were knowledgeable, responded quickly" —Jim
"Great service" —Greg S.
"Friendly, easy to deal with, convenient location" —Terry
"It's a family-run operation and they treat you well" —Tim D.
"It had a family feel to it; they were nice and helpful" —Lance E.
"They always took care of any problems" —Rod
"No comments" —Seth
"Good customer satisfaction; they resolved a problem situation" —George D.
"Good support after I bought the product" —Mark F.
"They made the repairs when under warranty quickly" —August H.
"We've been really happy with the spa and we haven't needed much service" —Kelly
"They did good business. They made me happy" —Patrick I.
"They are friendly people. They are a good outfit" —Bill G.
"They were pretty prompt about fixing the problem. I like to go to the store and they are very good about giving me advice" —Boyd S.
"They have been very responsive every time we've called, they call right back, they sent things the same day" —Paul S.
"They are very easy to work with" —Rick B.
"They were really good" —Laurie A.
"They were helpful. They answered questions and solved the problems" —Roger B.
"I like their recommendations, their friendly service and they are very knowledgeable" —Lynn D.
"They took their time. They explained the different levels of machines I had. When I had a problem, they were very responsive" —Kurt M.
"I don't know if there's anything that stands out" —Marcus H.
"Nothing stands out" —Craig L.
"I like the fact that they are quite prompt. They also do what needs to be done to minimize the aggravation. For the most part, they do a good job" —Kevin W.
"They did what they said they were going to do. We're almost in Santa Cruz, way, ways away and we still recommend and use them. We had another company install a hot tub that was much closer and it was awful. Local isn't always better. I think they do a great job and they deserve a high rating" —Bruce T.
"Whenever we needed service, they always took care of our problems and did so courteously. If there was a problem, they fixed it right the first time" —Al M.
"They do what they say they are going to do" —Rich
"They were very nice and very helpful. They always have parts and advise when I needed them" —Brian R.
"It's the only company of that type around" —Shari
"The hot tub" —Karen C.
"Accessibility" —Bill H.
"They were honest. They came to the house when I had a problem" —Bill M.
"The particular product we got" —Ken Z.
"Responsiveness" —Jon M.
"Friendly, good people" —Marcus
"Service after the sale" —Robert
"Everything worked out great" —Brooks
"They're close by and the price was good" —Jennifer
"They
were very helpful and very nice"
—Ed Kelly
"We had a problem with the tub and they went above and beyond to take care of it" —Tamra
"They are here in town" —Robert D.
"They're the only ones around who still have wooden hot tubs" —Rick L.
"The service was good" —Michael T.
"Personal service" —Kurt W.
"The staff was friendly" —David
"Very quick response to problems; helpful when you go into the store" —Albert K.
"Price —value for the money" —Ann M.
"Nothing in particular" —Pamela A.
"They
got it here on time and eventually they got it right and they were real
nice people"
—Mike
"They did order a lid for us when we needed one" —Ranford J.
"Nothing stands out" —Patrick K.
"They are very nice" —Elise M.
"Not much" —Suga W.
"Their response to problems" —Ronald J.
"They are close by" —Ron N.
"Their sales staff was good" —Robert W.
"They are far away from me" —John J.
"I don't like anything about them" —Carl P.
"They were conveniently located" —Carol R.
©2002-2007 | American Ratings Corporation
