Mortgage Brokers

Sonoma County

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What did you like best about Action Mortgage?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/6/2003 and 5/20/2008. Customer last names have been initialized for privacy.

"Working with Ann, she offers a lot of information using a very easygoing style." -Deborah B.

"Debbie is absolutely incredible. I trust her implicitly." -Dolores D.

"Diane was able to get everything done for me. I didn't have to do a thing. She was really great." -Daniel E.

"Speedy service, and they answered all of my questions. They really explained the process to me." -Jesse H.

"Diane is the only one I would ever use. She is great. She goes out of her way to make everything work." -Wendy L.

"They were pleasant, and they answered my questions. They also kept in touch with me." -Flavia M.

"They have excellent customer service. They return calls quickly and answer questions thoroughly. They are pleasant to work with." -Nam T.

"They really take care of business." -Christine A.

"Ann is wonderful. I highly recommend her." -Dick C.

"Deana is great. She is a real honest human being. I found her to be very trustworthy." -Silvia F.

"They went above and beyond to get us the loan." -Michael H.

"The service was great." -Bruce H.

"They were very approachable. I spent some time speaking with the owner." -Thomas H.

"Ann has always gone out of her way for us. We can call her at anytime for questions, and she never pushes us into anything. If there is something better out there, she will advise us of it. When we were refinancing, she gave us some suggestions." -Tom J.

"They were nice people." -Miguel L.

"Their personal touch, I was very happy with the service they gave us." -Gregg C.

"Their communication is good." -Nicholas J.

"There were no hassles during the closing." -Scott A.

"Debbie Owsley was awesome." -Scott B.

"Very efficient timelines" -Stephanie E.

"Diane listened to me." -Jeffrey H.

"They explained everything very well. This is the second time we have used their services." -Jose B.

"They delivered what they said they would deliver." -Jeffrey F.

"They are just decent people." -Lucas K.

"They explained things thoroughly." -Diane D.

"I feel that they were personable." -Holly C.

"There were no delays, no surprises and they told us how the whole process was going to work out." -Terrence A.

"They have a variety of different options for your financial needs." -David D.

"Diane was there for me." -Manuel Q.

"They took care of the paper work really fast and I didn't have to do anything." -Lynn L.

"We were completely satisfied with the work they did for us." -David R.

"The walked me through the whole matter by being helpful and explaining everything to me right the first time." -Kevin S.

"They have personal service and professionalism." -Sharon D.

"Dina was on top of everything and never gave up." -Greta W.

"They answered my phone calls and Bill Andrews is outstanding." -James A.

"They listen and follow up on phone calls." -Elaine H.

"They were great to work with." -Sandra B.

"David Smeath kept me informed of the status." -Jeffrey B.

"They seemed to be concerned about my situation." -Gene M.

"They pay attention to detail and return answers to me in a timely manner." -Shannon E.

"The fact that they work really hard to give me a nice quality loan and not just any loan." -Scott A.

"The rep that helped us was very nice and courteous by the fact that we were first time buyers." -Douglas S.

"Sandy was very informative and professional." -Carl P.

"They have a personal touch." -Jack C.

"It was mostly trouble free." -Vincent S.

"They were ready to help out on everything." -Judith D.

"They are there to help you." -Anselmo V.

"Debbie follows through and is really good at her work." -Robert A.

"They were able to fix previous problems." -Michael H.

"The advice was great, and they actually followed through and provided everything they said would." -James G.

"They got the loan for my house, I didn't have to do a lot and there were no problems." -Lubomir P.

"I liked the fact they worked with us. All the houses we looked at were expensive; we went through several agencies before we went to them and got a loan we could afford, without a realtor. They did all the paperwork and we were happy with them." -Toni S.

"When I ask them to return my calls they do." -Eva M.

"They were prompt and efficient." -James A.

"They are very personable and Diane is great." -Scott R.

"Debbie was wonderful, she was very helpful, and she answered all my questions. It was perfect." -Walter H.

"Diane was really great, and thorough. We were first time home buyers and she took us through every step, made us feel very comfortable, and kept us informed on everything that was going on." -Deane P.

"I was very happy, and have used them more than once, and recommend them to everyone. Diane was great. She listened to what I wanted and gave me helpful information on how to accomplish what I needed, she answered my questions directly and explained everything, she told me the pros and cons of various options so I could make an informed decision and she was nice about everything." -Katherine D.

"They were quick, thorough, and they got me a good rate." -Mark H.

"They were very personable." -Gerald C.

"I would give Billy Andrews a raise. We value his judgment because he knows a lot about the business. He is very efficient, he gets back to you, he is out for our best interest, he's very prompt, and I'd like to have him as an employee." -Joe D.

"They made me feel like I was important, they really helped me find what I was looking for, and they were great." -Stephanie C.

"I like their customer service." -Dennis R.

"My agent was really personable." -Tami B.

"They had great customer service." -Michael D.

"Renee was our broker and she had to do a lot of calling and hard work to get the financing, she really went the extra mile." -Joseph B.

"I loved the personal attention." -Barbara S.

"They did a good job." -David H.

"They got me the loan without too many problems." -Clarmarie R.

"I think Tom Butler was great." -Chance M.

"They were local" -Andrew M.

"They were very friendly." -Georgia M.

"My broker did really good research on the loan." -Charles G.

"They were knowledgeable in the products they were selling." -Terence C.

"I like that they are local." -Robert V.

"They were knowledgeable, everything went very quickly, he dispatched everything right away, I had answers right away." -Nicola J.

"The service, the knowledge of the staff, they really know what they are doing, the attention to detail, they cover all the bases and we trust them." -Vivian H.

"They were very helpful, with information and support, and they did an excellent job." -Celia J.

"They were there when I needed them, they were informative, and they knew what they needed to do." -Luke L.

"I thought that Michelle was very personable, she went out of her way for us." -Jocelyn H.

"Debbie, the lady was exceptional, she really took care of us, explained it to us to help us understand what seemed to be a very difficult process, however she made it simple." -Darrell B.

"Personal contact, kept me informed at all times of the progress, everyone was friendly." -Harry S.

"I know the broker I deal with." -James T.

"We were recommended to them and I was very comfortable asking any questions." -Leonardo G.

"They were fast, it was easy." -Stephanie C.

"Very professional, minimal paperwork." -Jude P.

"Everything, quick service, great work." -David R.

"Personable, got me the best deal, worked hard for me." -Gary T.

"Professionalism" -Dan T.

"The people are friendly." -Richard T.

"They worked with us, scheduled things to accommodate us." -Michael C.

"My husband is a realtor and he always works with the same lady and she's done a good job for us." -Lee P.

"They always returned my calls promptly." -Paul A.

"They had been recommended to us." -Dorance S.

"I liked my loan processor Diane and I thought she was very accessible." -Edward L.

"That I got the mortgage through." -Terrence V.

"The broker had local knowledge and I enjoyed her." -Terry G.

"Bill Andrew is professional and dependable. He also knows how to get the product you're looking for." -Don R.

"The customer service was wonderful." -Rogello L.

"I've used them on eight homes, and they have been great." -Michael D.

"They had creative ideas for financing." -David R.

"Everybody was upfront and honest. It was a great experience." -Lynne I.

"I like the personal contact." -Roberta H.

"I like the level of personal attention that you get." -John S.

"I liked the people and the personal service from the loan officer." -Carol H.

"They were prompt." -Bradley A.

"I liked their efficiency." -Aleksandra F.

"I didn't have to do anything." -Thomas V.

"The representative was very helpful, and she walked us through the whole process." -Jeffrey L.

"David was very helpful and knowledgeable." -Todd E.

"They have a pretty good service." -Joaquin R.

"We liked Diane Sackett. She was personable, professional, and patient with our questions." -Eugene S.

"They are informative and knowledgeable." -John A.

"Their knowledge and efficiency" -Matthew M.

"Efficiency" -Gregory O.

"Personalized and pleasant service" -Randal D.

"I liked Bill." -Gary N.

"Their quick responses and their professionalism" -John B.

"It was easy." -James W.

"They were honest and upfront at first." -Neysa S.

"They were fast with only short notice." -Jon O.

"They were convenient." -Dennis B.

"They explained things thoroughly." -Diane D.

"I feel that they were personable." -Holly C.

"There were no delays, no surprises and they told us how the whole process was going to work out." -Terrence A.

"They have a variety of different options for your financial needs." -David D.

"Diane was there for me." -Manuel Q.

"They took care of the paper work really fast and I didn't have to do anything." -Lynn L.

"We were completely satisfied with the work they did for us." -David R.

"The walked me through the whole matter by being helpful and explaining everything to me right the first time." -Kevin S.

"They have personal service and professionalism." -Sharon D.

"Dina was on top of everything and never gave up." -Greta W.

"They answered my phone calls and Bill Andrews is outstanding." -James A.

"They listen and follow up on phone calls." -Elaine H.

"They were great to work with." -Sandra B.

"David Smeath kept me informed of the status." -Jeffrey B.

"They seemed to be concerned about my situation." -Gene M.

"They pay attention to detail and return answers to me in a timely manner." -Shannon E.

"The fact that they work really hard to give me a nice quality loan and not just any loan." -Scott A.

"The rep that helped us was very nice and courteous by the fact that we were first time buyers." -Douglas S.

"Sandy was very informative and professional." -Carl P.

"They have a personal touch." -Jack C.

"It was mostly trouble free." -Vincent S.

"They were ready to help out on everything." -Judith D.

"They are there to help you." -Anselmo V.

"Debbie follows through and is really good at her work." -Robert A.

"They were able to fix previous problems." -Michael H.

"The advice was great, and they actually followed through and provided everything they said would." -James G.

"They got the loan for my house, I didn't have to do a lot and there were no problems." -Lubomir P.

"I liked the fact they worked with us. All the houses we looked at were expensive; we went through several agencies before we went to them and got a loan we could afford, without a realtor. They did all the paperwork and we were happy with them." -Toni S.

"When I ask them to return my calls they do." -Eva M.

"They were prompt and efficient." -James A.

"They are very personable and Diane is great." -Scott R.

"Debbie was wonderful, she was very helpful, and she answered all my questions. It was perfect." -Walter H.

"Diane was really great, and thorough. We were first time home buyers and she took us through every step, made us feel very comfortable, and kept us informed on everything that was going on." -Deane P.

"I was very happy, and have used them more than once, and recommend them to everyone. Diane was great. She listened to what I wanted and gave me helpful information on how to accomplish what I needed, she answered my questions directly and explained everything, she told me the pros and cons of various options so I could make an informed decision and she was nice about everything." -Katherine D.

"They were quick, thorough, and they got me a good rate." -Mark H.

"They were very personable." -Gerald C.

"I would give Billy Andrews a raise. We value his judgment because he knows a lot about the business. He is very efficient, he gets back to you, he is out for our best interest, he's very prompt, and I'd like to have him as an employee." -Joe D.

"They made me feel like I was important, they really helped me find what I was looking for, and they were great." -Stephanie C.

"I like their customer service." -Dennis R.

"My agent was really personable." -Tami B.

"They had great customer service." -Michael D.

"Renee was our broker and she had to do a lot of calling and hard work to get the financing, she really went the extra mile." -Joseph B.

"I loved the personal attention." -Barbara S.

"They did a good job." -David H.

"They got me the loan without too many problems." -Clarmarie R.

"I think Tom Butler was great." -Chance M.

"They were local" -Andrew M.

"They were very friendly." -Georgia M.

"My broker did really good research on the loan." -Charles G.

"They were knowledgeable in the products they were selling." -Terence C.

"I like that they are local." -Robert V.

"They were knowledgeable, everything went very quickly, he dispatched everything right away, I had answers right away." -Nicola J.

"The service, the knowledge of the staff, they really know what they are doing, the attention to detail, they cover all the bases and we trust them." -Vivian H.

"They were very helpful, with information and support, and they did an excellent job." -Celia J.

"They were there when I needed them, they were informative, and they knew what they needed to do." -Luke L.

"I thought that Michelle was very personable, she went out of her way for us." -Jocelyn H.

"Debbie, the lady was exceptional, she really took care of us, explained it to us to help us understand what seemed to be a very difficult process, however she made it simple." -Darrell B.

"Personal contact, kept me informed at all times of the progress, everyone was friendly." -Harry S.

"I know the broker I deal with." -James T.

"We were recommended to them and I was very comfortable asking any questions." -Leonardo G.

"They were fast, it was easy." -Stephanie C.

"Very professional, minimal paperwork." -Jude P.

"Everything, quick service, great work." -David R.

"Personable, got me the best deal, worked hard for me." -Gary T.

"Professionalism" -Dan T.

"The people are friendly." -Richard T.

"They worked with us, scheduled things to accommodate us." -Michael C.

"My husband is a realtor and he always works with the same lady and she's done a good job for us." -Lee P.

"They always returned my calls promptly." -Paul A.

"They had been recommended to us." -Dorance S.

"I liked my loan processor Diane and I thought she was very accessible." -Edward L.

"That I got the mortgage through." -Terrence V.

"The broker had local knowledge and I enjoyed her." -Terry G.

"Ann looks out for my best interests and she's smart" -William B.

"Fast and efficient and Bill returns phone calls in the same day. Bill is by far the best person we've used. My husband is in real estate so we call on him often and were are always pleased" -James A.

"We've used Bill three times, he makes things very easy for us. He takes a lot of the stress out " -Bruce B.

"I've worked with Diane a couple of times and she is very personable, helpful and informative" -Cynthia B.

"We just got great personal service, they paid attention to detail" -Lise B.

"I like the agent we worked with" -Charlene B.

"People were good " -Paul D.

"Friendly service and honest" Phung D.

"Ann dealt with me in a very personable way" -Beverly E.

"Debbie is very personable and friendly and helpful" -Michael F.

" Very friendly and helpful" -Richard G.

"Great people. Ann goes out of her way to get you a great deal, I wouldn't deal with anyone else, she is a straight shooter and I've used her three times" -James H.

"Personable service" -Jeff H.

"Ann " -Naomi L.

"Personable service" -David L.

"I've used them a few times, Michelle is prompt, good with updates and very thorough" -Joseph L.

"Tisha took care of everything and I didn't have to deal with anything" -Richard R.

"Return phone calls quickly and keep you informed with the progress" -James S.

"I used them before, I like Bill " -James T.

"Wonderful customer service" -David T.

"My brokers response to what I wanted" -Michael A.

"Ann" -Donald A.

"I got very quick service and things came through in very short time" -Leila A.

"Bill and the way he communicated with me" -Bradley A.

"The lady who helped us explained everything and took her time, I was totally impressed by them" -Kristina A.

"Michelle was really helpful, she streamed line everything and it was much easier than the last time" -Julie B.

"Quick and courteous and get the job done. They are better than most" -Ray B.

"My agent is a friend of mine" -Fredrick B.

"People are friendly and explain things in terms you can understand" -Deborah B.

"Ann is a friend of mine and I get exceptional service" -Marty C.

"Prompt, courteous and didn't give me the run around" -Linda C.

"Responsive" -Kelly D.

"Personal service" -Michael D.

"I've used them many times and Ann's my best friend" -JoAnn F.

"Thorough, got us great rates, courteous even met with us after hours, I can't say enough good things about them" -Jason H.

"I've used them three times, pleasant, explain things well, and stay on top of things. They take a lot of the stress out" -Barbara H.

"Pleasant and got things done" -Robert J.

"They did a really good job, good follow up, convenient to see, rate good and done in a timely manner" -Will J.

"Convenient and the person who helped us went to bat for us" -Steven K.

"They're great to work with, professional and work really hard for us" -Edward L.

"Got on it and got it through" -Dennis M.

"We felt Diane was very responsive and clear " -S. M.

"Responsive and people were all friendly"
-Marie M.

"I liked everything, Diane was very pro-active" -Katherine M.

"We really liked Tisha, she kept us informed and did a really good job" -Joseph M.

"Personal service and the way they met my needs" -Rita M.

"Friendliness " -Daniel N.

"I've used them twice, they seem to take the time to do the job right, I always get my questions answered and they make themselves available to me" -Ronald N.

"Efficient" -Christopher P.

"The person I dealt with is very reliable and thorough" -Marjorie P.

"Diane was always there to help, great customer service" -Henry P.

"Very personable" -David R.

"They were very supportive and helpful and saved us $400 a month" -Scott R.

"Debbie and everyone else is really professional, efficient and friendly" -David R.

"The gal who took care of us" -Lawrence S.

"Ann" -Janice S.

"Speed and gave me a great interest rate" -Lawrence S.

"The agent we used " -Louise T.

"Prompt" -George T.

"She went out of her way to help me, timely, honest and gave me sound advice" -Susan V.

"Fast, informed of the progress as things went along" -Filma W.

"I'm a broker and we used Debbie a number of times" -Randy W.

"The office gives us personal attention "
-Austin R.

"Personable service, seemed concerned with securing a good rate" -Steve B.

"I referred them to people. They tend to have the best rates and I have built up a pretty good relationship with one of the agents" -Reed J.

"I've always used them. I've used Diane for a long time" -Kenneth K.

"Ann" -Bruce M.

"Easy and convenient" -Gregory P.

"Good service, the loan officer went with us and she didn't have to do that. She caught a few things at closing so it was really great having her there" -Brent B.

"Get the job done, very timely" -William B.

"Diane did a wonderful job and went far beyond the call of duty, she even went to the signing with me, which is unheard of. She really cares about her clients" -Shar C.

"They were on time, courteous and everything went very smooth" -Randall D.

"They took care of business" -David E.

"People I dealt with" -Katherine F.

"The broker made it really helpful" -Ronnie K.

"I've used them three times, my agent" -Fred M.

"Responsive and had good rates" -Donald O.

"Customer oriented and gave us a call when things were happening" -Randall P.

"They provided a good service" -Gary G.

"Found us a good rate" -Cara H.

"I've used them four times, Debbie" -Harold L.

"I like the agent, she went out of her way to make sure I was getting the best loan for my situation, all the people in the office were polite and helpful" -Deborah S.

"The lady I dealt with" -George V.

"I've used them before so they are familiar" -Denise A.

"Diane was really good, she helped me a lot" -Adrian C.

"Good rates, everything went smooth" -Sidnee C.

"Friendly and timely" -Thomas F.

"Way they were able to work with me" -Douglas H.

"Courteous, knowledgeable and knew the business " -Lorin L.

"Ann" -Douglas L.

"Diane" -Karen M.

"They had very friendly service and were easy to work with" -John A.

"They did everything mostly by phone and mail" -Ronald G.

"No mortgage broker is a 10, I'd give most a 2. Bill performs better then most that's why I go back to him" -Dennis I.

"Straightforward " -Mohammad H.

"The girl I was working with and they seemed to fit my needs" -Lynn K.

"The agent was nice" -Keith R.

"I knew Bill from before" -JoAnn C.

"I'm sure there was I just can't think of it now" -Talia M.

"I like the Cloverdale agent" -Joseph B.

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