Auto
Body
San Mateo County
What did you like best about Serramonte Ford Body Shop?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/20/2003 and 4/15/2008. Customer last names have been initialized for privacy.
“The work was perfect. They were fast.” —Aida Q.
“Their customer service, they were so nice.” —Arnell S.
“They cared about me. They called for my rental car, so I didn't have to wait.” —Beatric P.
“Location” —Carmen P.
“They were prompt.” —Claudia L.
“They were very nice, and they did a good job.” —Frances C.
“The service was great.” —George W.
“They were efficient, and they communicated well. The work was done in a timely manner.” —Liza M.
“Their customer service from beginning to end and their staff” —Lynne M.
“They did the work within the timeframe quoted.” —Mary B.
“They knew what they were doing. I was able to get my car back very quickly.” —Rita S.
“My car was ready quickly.” —Sonja S.
“I appreciated the accuracy. They were very detailed.” —Teron W.
“They did a beautiful job on my car. They were prompt and courteous.” —Timothy G.
“I recommended them to my office. They did a great job on all of the cars.” —William T.
“I thought the customer service manager was very kind. He took care of my problems.” —Arnita B.
“I have been going to them for quite some time. They are thoroughly dependable, they always use the same parts, and they always correct mistakes without any hassles.” —Cheryl G.
“They did a nice job on the car, and the timing was perfect.” —Edward E.
“The job was done beautifully.” —William L.
“Everything went very smoothly.” —Betty B.
“Their work seemed flawless.” —Carmel F.
“I received very good service from them, and I was happy with the work.” —Gabriele Y.
“Their service was fast and good.” —JoAnn P.
“The customer service is very good, and they are very nice.” —Jonathon T.
“How clean they were” —Cherly M.“The work was perfect. They were fast.” —Aida Q.
“Their customer service, they were so nice.” —Arnell S.
“They cared about me. They called for my rental car, so I didn't have to wait.” —Beatric P.
“Location” —Carmen P.
“They were prompt.” —Claudia L.
“They were very nice, and they did a good job.” —Frances C.
“The service was great.” —George W.
“They were efficient, and they communicated well. The work was done in a timely manner.” —Liza M.
“Their customer service from beginning to end and their staff” —Lynne M.
“They did the work within the timeframe quoted.” —Mary B.
“They knew what they were doing. I was able to get my car back very quickly.” —Rita S.
“My car was ready quickly.” —Sonja S.
“I appreciated the accuracy. They were very detailed.” —Teron W.
“They did a beautiful job on my car. They were prompt and courteous.” —Timothy G.
“I recommended them to my office. They did a great job on all of the cars.” —William T.
“I thought the customer service manager was very kind. He took care of my problems.” —Arnita B.
“I have been going to them for quite some time. They are thoroughly dependable, they always use the same parts, and they always correct mistakes without any hassles.” —Cheryl G.
“They did a nice job on the car, and the timing was perfect.” —Edward E.
“The job was done beautifully.” —William L.
“Everything went very smoothly.” —Betty B.
“Their work seemed flawless.” —Carmel F.
“I received very good service from them, and I was happy with the work.” —Gabriele Y.
“Their service was fast and good.” —JoAnn P.
“The customer service is very good, and they are very nice.” —Jonathon T.
“How clean they were” —Cherly M.
"They got job done and they got it done right and good in a good time limit." —Richard P.
"I like their friendliness; they did the job on time, and kept me abreast of what was happening to my car." —Mamie P.
"I liked the fact that they ordered the parts ahead of time to save me time." —Mary P.
"Quality, color match were excellent." —David S.
"Efficient, honest; Stan was very helpful." —Andre Q.
"The consultants seemed to be very knowledgeable." —Marie S.
"I like their prompt timing, honesty, and the fact that they have a rental car service." —Richard M.
"They are very accommodating." —Joaquin R.
"They took care of all the scratches." —Janie A.
"They did what I expected them to do and they did the job expertly. What I really liked is that I couldn’t tell that the car has been repainted. The color was just perfect." —Dennis H.
"The work was very good." —Ruben M.
"They were very prompt and finished the job on time." —Rodrigo P.
"Very good service" —Bernice O.
"Work was prompt." —Roosevelt D.
"They were fast and courteous." —Norman B.
"I like that they prioritized my car." —Dennis L.
"The manager was very friendly and took care of the problems when I took the car back for the second time." —Gerald N.
"They did the job professionally and quickly." —Armando A.
"They're great all-around." —Andre
"They did it when I asked for it." —Ronald W.
"They didn't keep me waiting and they explained everything and they were thoughtful." —Isaura M.
"Courteous and good service." —Hattie
"Honest and knowledgeable." —Ana F.
"They know the cars." —Mounira K.
"Professional service and friendly." —Philip L.
"Close to where I live." —Kam W.
"The service." —Leuma
"The service department." —Garry M.
"Good quality service, did the work on time and stood by the price quoted" —George A.
"Service from Matt, everyone was nice" —Rosy A.
"Turnaround and did a good job" —Cheryl B.
"People were nice, I got my car back right away and they did a good job" —Miriam B.
"Everything was okay" —Remedios B.
"Really beautiful customer service" —Lynnette B.
"They just do good work" —Lawrence B.
"Very courteous, job done in a timely a manner" —William B.
"Really good job and it was clean when it was finished" —Walter B.
"It dealt directly with my insurance" —Hugo C.
"I know Stan, they did a good job on my car" —Ronnie C.
"Very quick, I couldn't tell it was ever hit" —Vernon C.
"Efficient, good workmanship" —Cynthia C.
"Nice personnel, helpful" —Sheila C.
"Customer service" —Jason D.
"Efficient, good job" —Jose D.
"They were nice" —Henry D.
"Their
interested in me as a Ford owner"
—Terry E.
"Outstanding work by Stan" —Gene F.
"On time, kept me informed, car ready when they said" —Louie F.
"Quick and easy" —Sander F.
"The car looks great, we're very pleased" —Loretta F.
"They did what they promised, on time" —Marvin G.
"You get the right parts and service at the dealership" —Mel G.
"Good communication, notified me right away when they heard from insurance; they have a good system with AAA; good quality of workmanship" —John G.
"Professional work" —Juan G.
"They were nice, courteous, patient, explained how they would repair car" —Alice H.
"The way they talked to me about the work, they were very polite, they were quick in doing the work" —M.L.H.
"Very quick service" —Judith H.
"They fixed the car in two hours" —Denny H.
"They answered my questions and explained things; car was ready when promised" —Elaine H.
"Customer service and they were very friendly and I didn't have to worry about anything" —Rena I.
"Quick service, guarantee of work, I like the manager" —Hussam J.
"Fast service for estimate and the work was very good" —Ken K.
"The work is always done right and on time, we keep going back" —Kristina L.
"They were nice, service was fine" —Leonardi
"They did good work" —Elvin L.
"Honest, did the work right" —Jose M.
"Everything was excellent, the professionalism, the courtesy, the work" —Keith M.
"They were very efficient and timely and it was good work" —Patricia M.
"Good service" —Augusto M.
"The customer service and the work was very good" —Demetrius M.
"They were fast and really efficient and the communicated very well" —Crystal M.
"I was very satisfied with everything" —Richard M.
"Everything was great" —Steven M.
"They were very punctual" —Joyce P.
"The body work was excellent" —Guy P.
"They were perfect, everyone was very friendly and it was quick work" —Henry R.
"They treated us very well" —Ricardo S.
"The service, everything was good" —Alexander S.
"I'm very pleased, it looks brand new" —Dennis S.
"They did a great job, the work was excellent" —Michael S.
"No hassle and quick turnaround" —David S.
"They got me in right away, and Justin, the manager, really helped me with the insurance company; also, the quality of the work was excellent" —Laurie T.
"They did a good job and they washed the car as well" —Lindi T.
"They helped me with the insurance company and took me right away" —Virginia W.
"Fast and timely" —Angeline B.
"They were very helpful" —Amanda B.
"Everything" —Joseph B.
"Quick service" —Ana Marie D.
"Finished job looks clean; I could ask them questions and get answers" —Eddy F.
"The service, and if something wasn't right they took care of it, no questions asked" —Tanya G.
"They did everything they said they would do, time wise, they did a good job" —Ron G.
"The work was very good" —Alfonso G.
"Staff was helpful" —Gary L.
"The quality of the work was excellent" —Orlando M.
"The work was really excellent and they were very friendly and gracious" —Joan M.
"They were very straightforward, gave us the estimate right away and the work was done promptly" —Deborah M.
"Serramonte Ford is excellent, I really like them and they do excellent work" —Kerry M.
"They did very fine work" —Jeff M.
"The efficiency" —Jimmy M.
"They did a good job" —William P.
"They are good in customer service and they got done on time" —Genevieve S.
"The work was really great" —Rudy S.
"They were faster than the other place I've used" —Rosemarie S.
"The estimator really worked with us" —Angelina S.
"They were courteous and they found damages that the insurance company missed and stuck by their guns when they said 'this happened in this accident'" —Stan T.
"They did a fine job" —Dermot B.
"The car was clean when they were done" —Eduardo B.
"They fixed it properly" —Christian C.
"Everything was fine" —William H.
"Work was fine, done in the timeframe that they said" —Katherine K.
"The car looks good" —Glen L.
"Attention to the customer" —Jose L.
"The work was done fine and it was ready quickly" —Marie M.
"They gave fast service" —Rosario N.
"The car looks great" —Tabitha S.
"The service was very good" —Frank V.
"They did an okay job" Elissa A.
"The work was good" —Marguerite C.
"The guy who helped me was nice" —Sean D.
"They used Ford parts" —Denise M.
"The repair work this time was good, but the last time it was even better, they even cleaned our car last time" —Edward S.
"The technical information about the damage was good" —Earl S.
"The repair was fine" —Andrew B.
"They did an excellent job" —James M.
"It was easy and I didn't have to fill out tons of paperwork" —Miles S.
"The customer service was great" —Lisa S.
"Good attitude" —Steve B.
"They helped me when something was done wrong" —Juliann F.
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©2002-2008 | American Ratings Corporation
