Auto Body

San Mateo County

Serramonte Ford Body Shop

(650) 301-7163

500 Collins Avenue
Colma, CA 94014

www.serramonteford.com
Stan Taufer,
Body Shop Manager
Jim Verducci,
General Manager

SERVICES
Maintenance and Repair
Warranty and Insurance Work
State-of-the-Art Technology

HOURS
Body Shop:
Mon–Fri 7:30am– 6:00pm
Sales:
Mon – Sat 9:00am – 9:00pm
Service:
Mon – Fri 7:00am – 7:00pm,
Sat 7:30am – 5:00pm
Parts:
Mon – Fri 8:00am – 6:00pm
Sat 9:00am – 3:00pm
Fleet Service:
Mon – Fri 7:30am – 6:00pm

CREDIT CARDS
Amex, Discover, MasterCard, Visa

CERTIFICATION/TRAINING
I-CAR Certified Technicians
ASE Certified Technicians

Workers Comp Insurance
Liability Insurance
State License No. AC009324
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 281 random customer surveys made since Aug. 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Serramonte Ford Body Shop has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 295.

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Survey Comments

Serramonte Ford was founded by Frank P. Verducci in 1971. It had 17 employees at the time and has since grown to have more than 165. The Verducci family has owned and operated the business for over three decades. Frank's son Jim, who has over 30 years industry experience, became the general manager in 1982.

The Serramonte Ford Body Shop works with all insurance companies and is a direct repair facility for AAA, State Farm, Allstate, California Casualty, Met Life and the Ford Direct Repair Program. Rental cars are available while they work on your car.

COMPANY PHILOSOPHY
"Our family and our employees make every effort to give each customer personal, professional service. We are all committed to providing the best product and the best customer service in the industry. Every individual and every job is important —nobody is just a number. Customers can always count on Serramonte Ford to pay attention to detail, provide quality workmanship and give timely service at reasonable prices. The entire Verducci family looks forward to serving their customers' automotive needs into the next millennium."

EXCERPTED SURVEY RESPONSES
"They know the cars." —Mounira K.

"They did it when I asked for it." —Ronald W.

"They didn't keep me waiting. They explained everything and they were thoughtful." —Isaura M.

"They're great all-around." —Andre

"They were honest and knowledgeable." —Ana F.

See Survey Comments