Air Conditioning, Heating & Ventilation

San Mateo County

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What did you like best about Ortiz Heating & Air Conditioning?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/27/2004 and 12/6/2007. Customer last names have been initialized for privacy.

"They did clean work, and they are up on the latest technology." —Nick D.

"The service is good, and they are nice." —Dina S.

"The quality and the price met our requirements."
—Mrs. B.

"They were very responsive." —Larry J.

"Alex is a very honest and hard worker." —Joe W.

"They were very nice." —Lynn S.

"They came out quickly and took care of the problem." —Mima V.

"The price was good and the service was great. Alex and his staff are very nice people." —Estuardo S.

"I give them high marks on reliability." —Jim H.

"The owner really understood how to provide customer service." —Tom P.

"The service was very good." —Paul V.

"The quick and friendly service, along with reasonable prices" —Peter O.

"They were very professional, prompt, and I recommend them to all my friends." —Michael L.

"I liked their timeliness, integrity, and dependability."
—George D.

"Everything. They were really great, and Mr. Ortiz was fantastic. He gave me a competitive quote, which made sense. I was satisfied with the installation, he stayed within budget, and there were no surprises. He was careful in describing how everything worked, so I knew what I was getting. He was also quite knowledgeable about the product, and I would recommend him to anyone." —Ane M.

"He is a very easy-going guy, and he does what he says he will do." —Daniel R.

"They are very thorough and on time." —Peter M.

"They were nice, very personable on the phone, and the people who came out were informative and patient in communicating with me." —Bobby S.

"They showed up on time and kept the cost within the estimate." —Ron E.

"They were prompt, they did good service, and they immediately came back when I called them."
—Carlos A.

"The workers were business-like, yet they were friendly, quick, efficient, and they cleaned up after themselves." —Ms. J.

"Their attention to cleanliness was great. I've never worked with any company that paid so much attention to tidiness and cleanliness while they were doing the job. They were also aware of how long the job was taking. I was very satisfied and recommend them highly." —Ron H.

"They are fast and professional." —Alan V.

"They were informative." —Benjamin L.

"I liked them, they got the job done." —Grace L.

"They were courteous, professional, communicative, timely and clean." —Greg M.

"The quality of the work" —Raphael E.

"They came out on the day they were supposed to, and the owner is very nice and helpful." —Roque Y.

"They were very clean, efficient, and I even had my tenants call to say thank you, because they left their units in such a clean condition, which is rare."
—Gale B.

"When they say they'll do something they do it. After they installed something, there was still something wrong. But, they came straight back and fixed it. They also use good equipment, and the price is very reasonable." —Walter C.

"They were conscientious. They did the job, and it seemed like they gave a lot more service for the reasonable price they charged." —Ed L.

"The follow-up was great, and they made sure the customer was satisfied." —Jay B.

"They came out quickly, and they were able to fix the problem." —Jim L.

"They came out on time, and the work was good."
—Phil K.

"They were good listenes and and very customer-service oriented." —Geary B.

"They're personable because they're a small business." —Jeff W.

"They are up-front, and they came out right away."
—Manuel F.

"They finished the job very quickly, and explained everything to me. The work was very satisfactory."
—Jim F.

"The customer service was good. I liked Alex, he was very cordial and quick in returning phone calls."
—Krista K.

"We had something specific we needed done, which they did, and ended up working out well. They did the job to my satisfaction, and the price was great. We had them for two jobs, and both times we were very satisfied." —Steve M.

"The fast and friendly service" —Eddie C.

"Alex is a very nice gentleman, and he does good work." —Carmen R.

"They are fast and friendly." —Alfredo E.

"They were fast." —Frenchi D.

"When it's cold, the heat kicks in right away."
—Jesus A.

"The installation was quick." —Michael F.

"They are very friendly, and their prices are good."
—May B.

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