Marble & Granite
San Mateo County
What did you like best about Marble City Company, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/1/05 and 6/4/09. Customer last names have been initialized for privacy.
“They have a very helpful staff, but more importantly, I like the thickness of the slab.” -Jerry I.
“The salesman was accommodating. He made good suggestions and was honest about what was best. He didn't try to up-sell me. He was patient with me when I went down to look at the marble. I also liked the quality of the workers who did the installation. They were recommended to me by a friend who was very happy with their work.” -Barbara B.
“The people and the quality of work were great.” -Bryant K.
“I was very satisfied. I've already ordered something else. If I wasn't happy, I wouldn't have ordered again.” -Carol V.
“They were really terrific. I really enjoyed working with them. They are one of the best contractors we have worked with. They are awesome.” -Cindy G.
“I was really impressed with the crew. Each step of the way, from the salesperson, the man who came to measure, to the installers, I was really satisfied. When there was a question about whether I was due some money back, they refunded it, no questions, no debate.” -Diana K.
“Customer service, they were fast and accommodating.” -Julie G.
“Jay is very personable and knowledgeable. He offered personal service. After speaking with him, we ended up with a stone we really liked and the price was better.” -Karen G.
“They were neat and clean. They did a good job. Their prices were excellent. We've had them do two jobs.” -Richard M.
“They were very professional. They had a good selection of products and on-time delivery. The people were also wonderful. They also have a really great website where I was able to view the product. That is what got me to go into the store. Their website is excellent.” -Lisa S.
“They did a good job. The quality was really great.” -Gary B.
“The customer service is really good. They took time with us and allowed us to look around at all the stone. The installation was done very well. When there were a few minor things that needed to be taken care of, there were no questions. They came out and took care of everything. They are a class operation. Since I have had work done, I have recommended them to several people.” -Jeff J.
“They have nice service people. They were handy and helpful.” -Kay C.
“Good value for the money” -Cheryl P.
“The guy I dealt with in the office was very informative and quick to answer my questions. He knew his business. If I had a question and had to leave a message, he got back to me right away. He is very good at his job. They bent over backwards for me. They came out and took the measurements two weeks before Thanksgiving which was two weeks before I moved into my new house. I had company coming. They squeezed me in and managed to get the kitchen completed. I would give them 10 out of 10 for that. They were easy to deal with. I would have no problem using them again and have recommended them to a friend.” -Eric R.
“I liked the salesperson I initially talked to. He took a lot of time with me. I was able to spend a lot of time looking at the slabs. He also gave me a lot of suggestions on the layout.” -Joann C.
“There was nothing I didn't like about them. Everyone was absolutely phenomenal to work with.” -Lee T.
“Short turnaround time, reasonable prices, and good workmanship” -Kathy B.
“I like the quality of the product and the timely delivery. They stick to the schedule. I've used them twice already.” -Ron M.
“Selection, quick delivery and professionalism” -Trisha F.
“The salesman was great. The technicians who came in to measure were very good. They all were accommodating and knew their business. Their prices were competitive.” -John G.
“I liked the man who came out. He was very personable.” -Maria O.
“I think they were pretty accommodating about trying to fit us into the schedule while our kitchen was being re-done.” -Steve B.
“I thought the sales guy was great. I felt that they were upfront about their service. I thought they were very honest.” -Richard M.
"They're always responsible, on time, and they do quality work." —Vladimir
"The installation is just gorgeous. The guys that came out did a fantastic job, and everything fit perfectly. They also cleaned up when they were finished." —John S.
"He is professional, punctual, and he follows up. Also he does good quality work." —Rosa M.
"Andrei was very helpful, and he was careful to explain everything to us. The installation was just great. We've referred several friends to Marble City. I just love the job they did for us." —Rexford L.
"The personable service" —Tina Y.
"They did what they said they would do on time, and the price was right. The job came out great. We highly recommend their services." —Chad H.
"I liked the quality of the services and the craftsmanship. I loved the lower prices, and my countertops look fabulous." —Desiree K.
"About a month after the installation, we found two chips that we did ourselves, but they came out and repaired them at no charge, which they really didn't have to do. I thought they were professional, skilled, and hard working." —John C.
"They were very professional, and they listened to what we wanted done with our counter." —Kristy M.
"I liked everything about them. They did excellent work, and our countertops look beautiful. Also the price was great. We are very pleased with the service and the installation they did." —Dona B.
"I liked their efficiency, and they were very easy to work with. I also liked that they listened." —John T.
"I liked the quality of the work, and they kept the place clean when they took out the old counter." —Larry P.
"Andrei is wonderful. He is a skilled craftsman, and his work really shows care and quality." —Ed M.
"They were easy to work with, and they did everything we expected them to do. The craftsmanship was very good." —Chad L.
"I liked the fact that they gave me an estimate that was good for thirty days, but later they extended it to over three months until we could decide what we wanted to do." —Marylyn T.
"Their salesman was very nice and helpful. The crew showed up on time, and we were very happy with the way our countertops turned out." —Juliana F.
"Their customer service was excellent." —Patrice G.
"I liked their craftsmanship, and the fact that he was able to do what we wanted accurately and well." —Ken S.
"They did good work, and they were dependable, efficient, and on time." —Dave S.
"They were easy to work with and very nice. We were happy with the service we received and the outcome of the job." —Terry F.
"I liked the personal attention and his willingness to work with me to get exactly what I waned." —Debbie S.
"His honesty" —Janice R.
"They were very professional, prompt, and they did everything that I asked of them." —Anna P.
"They did everything they promised, and It was a pleasure to have them do the work." —Jay H.
"I liked the fast turnaround time after they started, and the fact that they were very accommodating. The owner was wonderful, and the installation went great." —Larry F.
"It was a straightforward counter installation with no games." —Yvette Q.
"They came out when they said they would, and Andrei was fabulous to work with. There was a glitch when the drywall people covered an outlet, but then Marble City covered it with the back splash. Even though it was the drywall guys' fault, Andrei came out and fixed it." —Sandra P.
"They did the job without any problems." —Dave C.
"They were professional, courteous, and they corrected a small problem immediately. I was very satisfied with the service I received." —Matthew G.
"He did a great job." —Rosemarie T.
"They offer some products that other companies don't. Their selection is very inviting." —Sarah K.
"They did what they said they would do, and they did a good job." —Fira
"They were timely, and they did a great job remodeling. Also, the price was really good. They left the extra granite, and I will be able to use it for the bathroom counters. I will be calling Marble City to give me a bid for the bathrooms. I am very happy and satisfied with their work." —Jay C.
"Andrei is very helpful and on top of everything." —Peter K.
"The quality of the craftsmanship and the competitive price" —Julie P.
"They paid attention to the work they did, and everything turned out very nice." —Dino R.
"They did exactly what we wanted." —Anne G.
"They were flexible, on time, and the work was good." —Tatiana G.
"They were quick, and they did a great clean-up job." —Tony V.
"They were easy to keep in contact with, they communicated well, and the workmanship was excellent." —Stewart W.
"I think they did a great job on our countertops." —Gloria B.
"They provided quick and good service. There was a problem, but they came back and fixed it without any complaints." —Jay S.
"I think everyone was very nice, and they did a great job." —Delores A.
"They were able to start and finish the job in the very short time frame that I had. They were very flexible and accommodating." —Tracy C.
"They were thorough." —Rogea D.
"They were fast with their work." —Bill R.
"They were very thorough, and they did a good clean installation." —Erick B.
"They were good about following up on questions. They had good service." —Larry M.
"The professional behavior from the office staff and the installers" —Larry B.
"Their customer service was excellent. They had good response time, and they cleaned up after themselves." —Nancy
"The price was reasonable, the selection was decent, and we liked Andrei's personable attitude." —Olaf D.
"The payment terms and the speed in finishing the job" —Susan G.
"Their scheduling and delivery time were good." —Victor S.
"The price was good, and I liked being able to go look at the material onsite and the personal attention." —Cindy B.
"It was fast, and there weren't any problems. I liked the final outcome." —Leon V.
"They were affordable, and they worked fast. I liked that they cleaned up afterwards." —Cheryl J.
"They were courteous, professional, and they did a very decent job. Also they finished the job on time." —Valentine M.
"I was very happy with their services." —Dave P.
"They were on time." —Olga A.
"They were pretty accommodating, and they did a fine job." —Patricia W.
"The gentleman who did the installation was very nice and easy to talk to. He did a nice job on the countertops." —Anthony R.
"They were very fast and prompt." —Mary C.
"Timeliness" —Linda A.
"The turnaround time" —Scott E.
"I liked the quality of work; the good price and they were very pleasant and willing to work with me. When there was a problem, they would fix it." —Helen H.
"They did a very good job, and their prices were competitive. I also like their website." —Yoga S.
"I liked Jay, he was very helpful." —Heidi V.
"We found the type of stone we were looking for." —Mr. S.
"Their delivery time" —John S.
"They were friendly, and the prices were lower than other companies." —Clifford
"Andrei was honest and straightforward. He's a great guy." —Megan M.
"They were very nice on the phone." —Ira Y.
"Their prices were low." —Lorraine M.
"We found their prices lower than other contractors, and we could get the job scheduled earlier than other companies.” —Lani H.
"Once the countertops were ready for the installation, the time went very fast." —Ann Marie N.
