Funeral Services

San Mateo County

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What did you like best about Duggan's Serra Mortuary?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/20/2003 and 12/6/2007. Customer last names have been initialized for privacy.

"Everything went very smoothly." - Chito A.

"The service" - Silvia D.

"The people were very kind and helpful in every way, they were very courteous, and they answered all of my questions. They give 100%." - Anita M.

"The representative they sent was fantastic; he really went out of his way and took care of business quite adequately." - Maria P.

"I liked the overall experience." - Josefina M.

"Everyone was very polite, courteous and helpful; they sympathize with you; anything we needed they were on top of it." - Nancy C.

"Everything" - Lolita C.

"Everybody was very nice and they gave 150%. Bob was especially helpful." - Aleksandra S.

"They took care of everything." - Carol G.

"They are very kind and excellent people; we've been using them for a long time." - Michael C.

"It was excellent. I haven't been to a funeral since I was a kid, but I thought everything was very calm, the service was just enough, and the surroundings were very pleasant. You felt at ease. It was a very nice experience." - Julia R.

"They quality of service was excellent. They are professional, courteous, and efficient. They made a sad experience more bearable." - Lynette J.

"They are very courteous, very organized, very respectful, and overall we were very satisfied." - Madeleine B.

"Everything was handled very smoothly and they were very thorough." - Carole L.

"The young man who helped me was very good." - Maria L.

"The people were extremely professional and knowledgeable, very nice and very kind." - Jenny Y.

"The people were very warm, helpful and they were well organized." - Teresa L.

"I like the service." - Rogelio C.

"The people are very nice and professional. At the time my dad passed, Christine was a great help in getting him into the national cemetery. I've heard others talk about their experiences with other mortuary's and how burdensome it was to the family, but Christine did all the running around for us. Everything always goes smoothly there." - Roy M.

"The staff, and especially Christina, gave us the utmost in empathy and respect for our family." - James C.

"They are nice, they explained a lot and offered payment options." - Aida P.

"They were very helpful, answered all our questions and made everything less hectic." - Rolando V.

"We've used them for years, the woman who helped us was fabulous and everything was really well done" - Susan B.

"The way you're treated, and the way your wishes are respected, and they didn't try to push and sell you a bunch of things at a time when you're vulnerable. They really went out of their way for us and Rick was delightful"
- Patricia M.

"Everything was good" - Constantine S.

"They said to go over to the church for the service and that worked out well" - Albert R.

"Nice service, nice room, they were helpful with the casket purchase" - Cecilia G.

"The lady who helped me was unbelievable, they deserve a 20" - Gary H.

"Personal attention" - Gladys L.

"They're very helpful and friendly, we've used them several times" - Theresa R.

"Everybody was very sensitive and made me feel comfortable and offered advice that worked" - Carolyn T.

"They were very helpful and courteous"
- Edison P.

"We had a wonderful mortician who took care of us" - Mrs. U.

"Family-oriented" - Michelle

"They were graceful and sympathetic"
- Mary M.

"They're very nice, very intelligent and not pushy" - Gussie G.

"The gentleman who helped us, Armando, was very compassionate and kind and it made everything so much easier and I just loved him" - Faye C.

"I really don't know" - Kathleen C.

"They were very helpful and gave me good information" - Polly S.

"I know them, I work on their equipment, I know how personal they are" - Gary D.

"They handled everything on the telephone and it all worked out very well" - Deborah C.

"The personnel were very considerate, and helpful to me in making decisions" - Rose C.

"They were very knowledgeable and helped me out all the way" - Kenneth H.

"Location and the consultant was very friendly and patient" - Regina D.

"Nothing in particular - everything was good"
- Kirk M.

"Mike is just so kind, he puts you at ease and they took care of everything; the room was fixed very nicely and he helped my elderly cousins; everything was on time, and the turkey was wonderful and very helpful"
- Vincentine C.

"The young lady cosmetologist did an outstanding job on my mom, and made her look beautiful again, my mom's hair was just perfect, so we had that lasting memory; we really appreciated this, and they were able to order the style of casket my mom wanted"
- Sandra B.

"Prompt, everything was in place, they kept me informed of problems" - Henry P.

"The person I met with before was very nice and very helpful, and everyone with whom I met was very helpful, and the end result was satisfactory, and Bertha was super - it seemed like she was genuinely interested" - Diane S.

"They're wonderful, it's a family operation and they're very caring" - Carol Q.

"I love Mr. Riffle, he's very kind to me and they've been very good to families. Also, several times they've gotten me religious personnel because the families requested them and they've always been very good"
- Martha L.

"My cousin works there and everything was absolutely wonderful, everything was perfect and on time, I can't explain how comforting this was" - Pablo P.

"We were all very satisfied with them, even my children" - Carlos C.

"Everything was good" - Angelo G.

"I was very satisfied with their personal service and caring service" - Louise H.

"It was personal and friendly" - John R.

"They made everything very easy and I didn't feel like a stranger" - Kathleen S.

"Everything, my family always uses them"
- Lita M.

"There was nothing negative in the experience" - James H.

"Everything" - Margarita G.

"They did a tremendous job and the people were so helpful, their support was phenomenal" - Frank L.

"It's a custom in our family to use them"
- Noel B.

"The people who helped us were very friendly and helpful and they made it as easy as it could be" - Elizabeth N.

"Very friendly atmosphere" - Theresa D.

"The young man who helped us prepare our son's funeral was very, very helpful" - Janet Y.

"It's a Catholic cemetery" - Marilou G.

"The gentleman who worked with us was just excellent" - Jane H.

"At a time like this, your head is not on straight and they were very helpful"
- Suzanne Q.

"Their knowledge, their personal service and their caring. We had two funerals within 3 weeks" - Tim M.

"The lady I talked to was so helpful and she explained everything very well and her advice and help was very good" - Antonio D.

"I was very pleased with everything they did"
- Richard M.

"People were really helpful especially Jim and Mercy Feeney and Theresa; I explained I had very little money and Jim helped me and I will never forget these people" - Leticia T.

"They were very nice to us and they answered all our questions and they did an excellent job of getting my husband into the national cemetery, which was his wish. Maureen was just wonderful" - Barbara E.

"It's quiet and they did what I asked"
- Virginia C.

"Professionalism and a sense of respect"
- Lorena V.

"Convenience for our family and friends"
- Susan K.

"The people were so compassionate and they made my mom look beautiful" - Jeanette M.

"The service" - Santos M.

"They responded to all of our requests"
- Vernon T.

"The staff that helped us was very compassionate and gave us time to visit"
- Edward K.

"Armando did an excellent job" - Nicholas B.

"Convenient" - R.G.

"I couldn't say enough good about Duggan's, they were timely and they were considerate, the service was impeccable" - James S.

"The professionalism, the compassion and the attention, anything we asked for they helped us with" - R.A.

"The young man who handled the arrangements, Armando, was polite and courteous and patient and understanding, and he called several times to clarify things and make arrangements for me, and he was there arranging everything at the church and the turkey was greatly appreciated" - Sandra J.

"They were excellent" - Debbie C.

"They were excellent, they weren't pushy, they did a great job in every area, and the turkey was a really nice touch" - Diane Y.

"I liked the man who took care of us very much" - Donna W.

"We have used Duggan's for several of our family members, they are very understanding and accommodating" - Jacqueline J.

"Everything was proper and quiet" - David T.

"It was perfect all across the board, the gentleman who helped us was very good in all respects" - Francis C.

"They took over and helped us and they are very professional and they did exactly what we expected" - Jane O.

"We were very, very happy with the way things were handled" - Eulalia H.

"Everything was excellent" - Frank P.

"The man who we dealt with was very personable and easy to talk with" - Barry L.

"It was very easy, they were incredibly tactful and effective, there was no dwelling on the morbid" - Susan D.

"The service was good" - Philip L.

"They took care of everything" - Suzanne M.

"They cared about my brother and they couldn't do enough for me and my wife and our welfare" - Ernie H.

"Everything went well, it was good" - Mariano F.

"They're friendly and not pushy and they were very good with the makeup - mom looked so natural" - Malene H.

"I liked the person we dealt with initially and everybody was very nice, they were very good" - Ann B.

"I was very pleased with everything they did"
- Lena F.

"Done well, and efficiently, they were sympathetic" - Carol B.

"They met a tight time schedule" - Juliet E.

"They were helpful" - Juan E.

"They try hard to do the best for people"
- Wilma O.

"Proximity, and I used them for both my mother and my father's funerals and they were wonderful" - Mary G.

"They dressed the body well and I like the fact that they took care of all the details"
- Leslie L.

"Personal service" - Kathleen M.

"Everything was fine, they were very caring"
- Gladys C.

"The service was good and they tried to be helpful" - Nicholas M.

"No comments" - Lily T.

"They were very nice" - Cheryl B.

"They were fine" - Lillian K.

"They were helpful" - Steve S.

"They knew how to proceed and they facilitated everything" - Michael M.

"They were fine but nothing exceptional"
- Horace T.

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