Pest Control
San Mateo County
What did you like best about Donovan's Pest Control?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/8/2005 and 7/22/2008. Customer last names have been initialized for privacy.
“They came out quickly and took care of it.” —Brian S.
“I like their reliability.” —Tom F.
“I like the attention that the owner, Jim Donovan, gives me. He caters to whatever I want and he has personnel that do what they should.” —Mrs. S.
“They did what they were supposed to do.” —Mrs. S.
“They do what they are supposed to do, namely keeping the bug population down around my home.” —L. C.
“I liked their reliability and effectiveness in dealing with bugs.” —Tim C.
“They were prompt and thorough. They were there when they said they would be.” —Robert M.
“They were punctual and pretty responsive to our requests. When I had a rat problem, they were here in a reasonable amount of time.” —Peggy S.
“They do what they say and they have a good, polite staff that does things right.” —John A.
“I had a chance to meet Mr. Donovan and he was a nice guy. They were straightforward and a good outfit.” —Charles F.
“They did what they said they would do. The guy who came out was a really good guy. The workers were really good too.” —Kevin R.
“They were quick. I haven't had any problems with pest invasions between service calls.” —Charles H.
“I like that I can reach the owner of the company.” —Stephanie R.
“They are on time and they do their job.” —Dale A.
“The owner takes his time to work through finding the best solution for his customers. They are also careful with their chemicals. They take their time and do a good job. They also have a good website.” —Elaine P.
“I liked Jim Donovan and his involvement in the job.” —Robert P.
“I liked the owner, Jim. He explained things well.” —S. P.
“They seemed to be technically okay and they showed up when they were supposed to.” —Arthur M.
“They respond to my requests.” —Drex S.
“They understood my instructions upfront and carried out what needed to be done without having to keep in touch with me.” —Pratibha S.
“They called and told me when they could come out. They gave good service.” —Bev M.
“They are quite professional.” —T. T.
“They have been flexible with my issues.” —Rosemarie O.
“I feel safe that they are using the right kind of pesticides.” —Sonja M.
"They're prompt, reliable, and they solve problems." —Henry L.
"They were very friendly and thorough." —Hillsboro P.
"We've used them a long time. They are punctual and good." —Beltramo B.
"I like their loyalty, timeliness, their people, and that they are always proactive. They take good care of us." —Raymond D.
"He knew what he was doing." —G.J. C.
"I like the personal touch and the follow through." —Paul M.
"The fact that they come and go quietly. You never know they are there, and they are dependable." —David F.
"They are readily accessible, and the help is pleasant." —Janice C.
"They were prompt, and everything worked out fine." —Denise D.
"They did an effective and good job." —Leila C.
"He looked everywhere and went way above my expectations in getting the job done." —Kathie H.
"They were very good. I found them satisfactory." —Jack H.
"When I continued to have problems, they came back and took care of everything." —Donna G.
"They were professional and polite." —Luis F.
"The gentleman who came out was very good. He did what he had to do and answered all my questions. He did everything I expected from a pest-control person." —Agnes A.
"They executed their job quickly and efficiently." —Angie B.
"They were very prompt." —Austin A.
"The gentleman was very experienced, he looked everywhere, he took his time, and he listened to me. He gave me very easy to understand responses. My worries were relieved and I appreciate that." —Eileen B.
"They were efficient, nice, and they came out on time." —Joan W.
"They were on time, and they took care of the problem." —Fran R.
"He got in here right away and got the job done." —Dave A.
"They showed up on time and did what they said they would do." —Bill L.
"They only came out one time, and everything is okay." —Jacqueline O.
"They came out very quickly. The guy told us what was wrong and solved the problem. They were very professional." —Roxie L.
"They killed all the bugs, and the bugs didn't come back." —John J.
"It worked. They were the only ones who would come out to get rid of the yellow jackets." —Clay B.
"He was very honest, and they accomplished what we needed to be accomplish." —Neal S.
"The guys were very friendly." —R. A.
"They did the job, and they were able to get rid of the rats." —Nancy R.
"They were professional and quick in responding." —Hyun P.
"They got rid of the ants, and the guy who came out was very nice." —Laura B.
"They were on time. They took care of everything and answered my question. I also had no problem with the invoice." —Yvonne P.
"They came out immediately, and the problem disappeared after they left." —Linda L.
"The service was great." —Mike M.
"I've used them for over five years. They are courteous and dependable." —John C.
"The service" —John E.
"They are efficient, and they do a better than average job for pest control." —Leslie M.
"We were able to discuss things and decide on a couple of different ways of doing things. We chose the less expensive way, and it works for us so far." —Art A.
"The promptness and the efficiency" —John T.
"They were timely and professional." —Karen H.
"They came out very promptly, and they were very thorough." —Michael B.
"They were very thorough and knowledgeable." —Glenn C.
"He was meticulous, and he explained what he was going to do." —Art S.
"They were very nice." —Paul W.
"He told me my options, and he was honest." —Nina W.
"They were really good in explaining what was going on and thorough." —Marcella B.
"I liked their flexibility in using product that was less toxic." —Rene L.
"They came right out, and they didn't mind coming back several times. They were also very nice." —Bill N.
"The guy was very knowledgeable, nice, and on time. I haven't had any ants since then." —Charlotte T.
"I like Jim Donovan and the personalized service." —Martha E.
"They are fast and thorough." —Wallace M.
"He's a very nice person." —Robert C.
"Jim is helpful and easy to communicate with." —Rav A.
"They came out again since the first treatment didn't work." —Patricia T.
"They gave me different options for pest control." —Theresa C.
"We used them once, and we were satisfied." —Danielle S.
"They showed up on time, and they were generally helpful. They didn't try to make me sign a contract." —Kathy L.
"We set up an appointment, and they came out very quickly." —Robert K.
"The personal service from the owner, Jim Donovan, was great." —Rodney G.
"When I called, they always got back to me immediately." —Maureen C.
"They came out, did the job, and left." —Kathie L.
"They were easy to work with." —Humphrey L.
"I didn't have to wait a long time before they came out to look. They were also timely in keeping their appointments. They gave me a very competitive rate, and the man that came out was very knowledgeable about the type of termite I had and what would work. He was upfront, and I was very satisfied." —Cathleen M.
"The ants haven't been around for awhile." —Stephanie Y.
"The service person was nice and easy to work with." —Lisa L.
"They were available sooner than some of the other players, and they seemed to understand the bee business." —Misti L.
"They came in and did the job well." —Lavola C.
"The guy came out quickly." —B. S.
"I was looking for a mole service, and he was the only one I could find who did it." —Christina V.
"They were on time." —Maybell W.
"The service" —David Y.
"They came out to spray pesticides around my house, and it worked." —Jim P.
"I liked the people they sent out." —Tom R.
"The people who came were friendly and helpful." —Christina A.
"I like Jim a lot." —Eric T.
"It wasn't much." —Peter M.
"I liked that they explained everything to me." —Gary W.
"It was good to have two or three people looking at the problem, giving different opinions to find the best solution." —Shirley T.
"They got the job done." —John S.
"They were very responsive on the phone and in coming out." —Jane R.
"They were helpful." —Marie B.
"They got rid of it fast." —Mario M.
"I like that they got the ants out without using toxic stuff." —Judith B.
"The friendliness" —Nick W.
"I like working with Jim, he is good and local." —Garv R.
"They come out quickly when I call them." —Dorothy H.
"The gentleman who comes out is very professional." —Wendy F.
"The type of rat trap he used worked." —Tom C.
"They were effective against the squirrels." —Himanshu C.
"I liked the personal service of a small company. He also cares by using product that is sensitive to the environment." —Joseph S.
"The same day response" —Jason C.
"The people were very nice. We live in an out-of-the-way area, and they were one of the few companies that would come out." —Mr. R.
"They were prompt." —Howard L.
"The fellow was nice." —Cathrine M.
"The people were on time and nice." —Christine B.
"They came out." —Bruce S.
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