Countertops

San Mateo County

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What did you like best about The Countertop Store?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/13/2003 and 2/19/2003. Customer last names have been initialized for privacy. 

"Promptness and the quality of the work." - Evelyn B.

"They went all out, gave us a box of colors to match and they are very friendly." - Mrs. C.

"Easy to work with." - Kathleen C.

"They informed us about the various products; they were very thorough." - Bruno D.

"They were helpful in the showroom, and on the phone; the installers were professional." - Timothy G.

"They came out when they said they would and the installation was professional." - Lynn D.

"It was exactly what we wanted and described to them." - James G.

"Their availability and the personal service." - Floreen G.

"Organization, everything went like clock work." - John H.

"Customer service, ability to be flexible and quality of the workmanship." - Larry H.

"They did a good job." - Mrs. M.

"Their work." - Pilar A.

"Fast, efficient and did a nice job." - Ray B.

"Professional, clean and stuck by our agreement." - Victoria E.

"I liked their workmanship and in helping us with our choices." - James K.

"They special order and they came through." - Hubert L.

"They gave me a firm estimate." - Cort D.

"They were on time and prompt in their estimate and the installation." - Debbie G.

"Quality of the work; they solved problems right away and they worked with my schedule." - Hartman.

"Personable" - Ed K.

"Product selection" - Egen C.

"They helped me where Home Depot couldn't"
- Cathy A.

"Their work is excellent, they came when they said and stayed until the job was finished. They came back and fixed a problem that I had" - Gini A.

"Showed up on time, they were meticulous, quiet, quick, left things neat" - Liz A.

"Their approach going in, they were very receptive to what we wanted, quality was good" - Leon A.

"The product, their attitude, their service" - Juanita B.

"The way we were treated, they dealt with us on the price, the way they installed" - Margie B.

"Bert, and their craftsmanship" - Tina B.

"The care they took, quality of work" - Wayne R.

"Service, work, people" - Tom B.

"Their openness, they were on time, they delivered what they promised, they were fast and clean and friendly" - Max B.

"They came on time, did a good job" - Michael C.

"Attention to detail" - Richard C.

"Very organized, good service" - George C.

"The service, the detail, they are very businesslike"
- Lois C.

"Work looks nice, they did everything I asked"
- Pauline D.

"Overall quality; he steered us away from a poor quality material" - Tim Glidden Construction

"Did a really good job" - Kara D.

"Very responsive, worked with my schedule. They sent a thank you note!" - Darleen D.

"Nice showroom; they're helpful with design questions, they did the job timely, good quality work" - Steve F.

"They fulfilled all my expectations, high quality work, done on time, owner was there and very pleasant"
- Dan F.

"Competent work, done quickly and with friendliness"
- Barry F.

"Efficient, timely, didn't have to wait" - Edna F.

"Very efficient" - Bob G.

"They did the job well" - Joe G.

"Customer service, ability to work with my schedule, they were very clean" - Linda G.

"Helped me pick out what I wanted, the installation was very well done" - Cheryl G.

"The service, the installation, the way they treated us" - Mrs. H.

"Professional, came on time, did the job thoroughly, did a great job" - John H.

"Helpfulness in the store in selecting materials; the installation was on time and worked out perfectly"
- Tim & Helen

"Did good work, did everything they said they would"
- Johnny H.

"The personal service" - Tom J.

"They tried to help me understand the different products and responded in the time I needed it and their installation was good" - Julie K.

"Very good quality. They've been real nice and attentive" - Mr. L.

"They were very nice, understanding and cooperative" - Mark L.

"The people were very helpful and very nice" - Bob L.

"They showed up when they said they would and they finished it" - Arnie M.

"The customer service. I was very satisfied" - Jan M.

"Their follow-up support and good advice" - Ginny M.

"They did what I asked and it was a good product"
- Karl M.

"There's a lot: helpfulness, friendliness, knew what they were doing, just everything. They were just fantastic" - Joanne M.

"I just love the people and they had all the samples up on the wall and nice-sized samples that you could take home and they did a very professional job and they knew what they were talking about" - Lisa M.

"We liked the fact that they gave us large samples and they delivered as promised and they're very friendly" - Helen N.

"I was extremely pleased with everything"
- Elizabeth O.

"They seemed to know what they're doing" - Mrs. O.

"I really enjoyed working with them making some design changes, they were very friendly, very nice people and they are professionals, they did a good job" - Kim P.

"They were very personable" - Janet P.

"They had a difficult job and they spent hours getting it right, way beyond expectations" - Sherry P.

"They do what they say they'll do and they're creative" - John P.

"They were local, helpful, good workmanship" - Mr. R.

"Their work was really good" - Mark R.

"They're quick, efficient, and the price is right"
- John R.

"The level of service, their commitment to the job, helped with design" - Joe A.

"Competitive price, good work, showed up on time"
- Dorothy B.

"They met their timeframe, they adjusted to changes that I requested" - Joyce B.

"He understands the industry and he's receptive"
- Camozzi Contracting

"The way they deal with their customers" - Fred C.

"They're knowledgeable, they delivered what they said they would" - Pat D.

"Their service" - Mr. D.

"They're cooperative, efficient, knowledgeable, pleasant" - Ed D.

"Very personable, helpful, made suggestions on how to do things and solve problems" - Jean F.

"Courteous, service was good" - Roger F.

"They accommodated my particular needs" - Jim F.

"They were very accommodating" - Beverly H.

"Friendly and easy to deal with" - Mr. H.

"They were very prompt and the service was excellent and everybody there was very pleasant" - Richard L.

"They were competent" - Charlotte M.

"They built what I asked them to build to spec"
- Mrs. M.

"The service, they are very nice and helpful and they did a good job. It was a good experience. The timing was good as well, on schedule" - Abby M.

"The product itself, not the Corian, was wonderful. I'm very pleased with it and fairly priced. It was a family referral" - Cathie M.

"The product was good" - Charles M.

"Very courteous and did a good job" - Nicholas

"They did a good job and left everything clean and I love what it looks like and I appreciated that they had the samples in the store" - Nora O.

"The prices were reasonable and the installation went very smoothly" - Paul O.

"How quickly they work and willing to make adjustments and they left it clean" - Debbie P.

"The quality of the tiles was very good and the initial service was fine" - Connie R.

"They were great to work with" - Sue R.

"The product, the people" - Steve A.

"Very cooperative" - Bob B.

"The product; they were very efficient in installation" - David B.

"They're easy to work with and had a good selection" - Karen B.

"Personal service, easy to deal with"
- Larson Contractor

"I had a problem with the contractor, and Countertop stopped the installation right away and gave me a discount because of the inconvenience" - Jeanette D.

"The staff in the shop, their courtesy and enthusiasm, they were very accommodating" - Pat D.

"Very careful work, good craftsmanship" - Patrice E.

"On time, cost estimating, and follow-through"
- John G.

"Quality of the work" - Donna G.

"Their knowledge and helpfulness" - Carolyn G.

"They were helpful" - Martha H.

"Their availability when I needed them" - Donna H.

"He's a nice guy" - Tim J.

"They were really helpful especially in the beginning process. Laura was very friendly and positive and had a lot of good suggestions" - Susan N.

"The quality of the products" - Mr. N.

"They were very efficient and they did what they said they were going to do" - Jim P.

"They were friendly and they knew what they were talking about" - Mike P.

"They came quickly" - Tony D.

"Quality of the work was good" - Paul H.

"The showroom was very helpful" - Aaron F.

"Nothing" - Phil B.

"They worked fast, but quality was poor" - Alex B.

"They did a good job with the Corian stainless"
- Robert B.

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