Auto
Repair
Santa Clara County
What is the best thing about William Michael Automotive?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/15/2003 and 8/15/2006. Customer last names have been initialized for privacy.
"I use them all the time, they bring me home and pick me up." —Claude A.
"They
knew exactly what they were doing and were honest. I was very happy with
them."
—Frank B.
"I use them all the time. They're very professional and I trust them." —Marybeth B.
"We're very happy with them." —Harry B.
"I have used them for 15 years. The quality of the work is excellent, they're honest, and he has very well-trained mechanics." —Bob B.
"They were very customer-focused and their service was beyond my expectations." —Pat C.
"I trust Frank." —Thomas C.
"They took the time to understand the problem and discuss it with me." —Kevin E.
"They're professional, fair and they tell me the truth. I wouldn't answer a survey except for them." —Wayne E.
"They did a good job." —Gerald F.
"You can trust that what they tell you is true." —Pat F.
"Their honesty and their personal service. They picked me up from my house and that was really nice." —Karla F.
"They were very accommodating." —Gwen F.
"The place is so clean I was amazed, my mom's mechanic recommended them." —Jolene F.
"They're very helpful and they worked with me on the price of the car." —Jesse H.
"They're convenient." —Jay J.
"Their estimates are accurate and they seem to be honest about what's wrong with the car." —Mary L.
"They're efficient, thorough, trustworthy and competitively priced." —Gloria M.
"Their prompt service and they are very informative." —Robert O.
"It's close to home, Frank is a real good guy and they treat me well." —Leonard Q.
"They do what they say they're going to do in a timely manner." —Frances R.
"Everything" —Ron R.
"They were very courteous." —David S.
"I've used them for 16 years. They're honest and they give good and personal service. Frank, Rob and Bill and all the guys have been great and they seem like happy employees." —Jan S.
"Honesty, they're very trustworthy and very helpful." —Rita S.
"We've always been very pleased with their service." —John V.
"Frank is very personable and knowledgeable and I've been going to them for 8 years." —Albert W.
"They're very conscientious and have good customer care and interaction." —Barbara W.
"They give me a ride whenever I need one and I've been very happy with them." —Mary Y.
"Efficient" —Darlene B.
"Nothing stands out, they just did the work." —Nick B.
"Customer interface and delivery of service. They are beyond the norm." —Jim E.
"Personalized attention. I'm a firefighter and they will come and get my car at the station and bring it back to me while I'm working." —David E.
"Very friendly" —Joe F.
"The two guys I deal with" —Herbert G.
"They're polite, seem to know what they're doing and I couldn't ask for better service." —Hilde G.
"Well managed" —Robert H.
"They
seem to know what they are doing. They're able to find difficult problems
and fix them. Also, the people were very nice."
—Don H.
"Honesty" —Ruth H.
"We've used them for years. Their shop is very clean and they get the work out quickly and drop us off at home if we need a ride." —Joe B.
"Their repairs are good, guaranteed for a year and they give you a ride to work." —Dale C.
"Their professionalism, they do an excellent job, even on complex problems." —Robert C.
"They seem to be reliable." —Richard E.
"I love their professional approach to the work and their results." —Bob G.
"A clean shop and they do the job" —Sue G.
"Their expertise" —Don H.
"Their overall service and their attitude is good." —Steve H.
"I like their delivery service and high quality work." —Bill K.
"I've always trusted them and they always drop us off where we need to go." —Barbara L.
"Honest, top-quality work" —Michael M.
"They're knowledgeable." —Robert O.
"They're good mechanics and they're always on time." —Jack R.
"Their work and the people" —Ray R.
"Convenience" —Mike S.
"Location" —Lisa S.
"They give me a ride, they're good about preventative maintenance, and they have integrity." —Robert S.
"The quality of the work" —Robert S.
"I like they way they fixed my car and the way they treated me. Pete always comes out and explains things to me." —Michael T.
"Professionals and they use GM parts on my car" —Joe B.
"Very friendly and professional" —Tim C.
"They seem to know what they're doing and the staff is very pleasant." —Ben C.
"They were reliable in terms of timing and they fixed everything." —Anika A.
"They were very customer-friendly, got me in quickly and did the job well." —Glenn B.
"I was very happy with their service." —Vicki B.
"Attention to detail and the way they explained the procedures and thoroughness" —Justin B.
"They have more sophisticated diagnostic equipment than other places." —Greg C.
"They're competent." —Michael D.
"The shop is real clean and professionally run." —Jose D.
"They serviced the car on time and the charge was as estimated." —Peter D.
"Convenience" —Mike E.
"The courtesy" —Robert G.
"They're very helpful and they explain things well." —Billy H.
"They seem to be more personal in the way they do business." —Phil M.
"The work was fine." —Joe O.
"It's convenient and the work has always been reliably good." —Sheila P.
"They did a good job." —Lester P.
"I can get in and out pretty quickly." —Rich R.
"They're independent." —Mike S.
"Good quality" —Morten S.
"I'm very satisfied with them." —Clarence S.
"They had the car ready on time." —Jennifer T.
"I have trust in what they do, they've worked on my cars for several years." —Brian V.
"Close to work" —Al W.
"Close to where I live" —Harry B.
"Seem to know what they're doing, do good work and get it done on time" —Faith B.
"I don't know." —Stan F.
"The ease of getting in and out" —Tim G.
"They fixed the problem." —Gabriel C.
"They're courteous and willing to explain the work being done." —Mark F.
"When I go there they can do my car my car right away." —Tony G.
"It was pretty fast and easy." —Christian H.
"They were nice and they took me to work." —Sandra J.
"Their service is really good." —Bret K.
"Got the work done on time" —Christin A.
"Clean" —Larry H.
"They did okay on the service." —Wayne K.
"They were convenient and close to where I work." —Bill C.
"They're convenient." —Bill H.
"Their shop was very clean." —Samuel C.
"Nothing" —Eleanor C.
"It
was the cleanest shop I've ever seen." —Richard D.
