Bicycles - Sales & Service

Santa Clara County

Wheel Away Cycle Center

(408) 378-4636

402 East Hamilton Ave
Campbell, CA 95008

Serving Northern California

www.wheelaway.com
Ric Paul, Owner  

SERVICES
Bicycle Sales & Maintenance
Accessories

HOURS
Mon: – Sat: 9am – 6pm
Thurs: 9am – 9pm
Closed Sunday                 
Call For Special Christmas Hours

CREDIT CARDS
MasterCard, Visa, American Express, Discover

EMPLOYEES
10

CERTIFICATION/TRAINING
Sidi, Bell, Giro, Burley, Adams Tagalong, Specialized, Cannondale, Electra and Haro


Liability Insurance
Current Complaint File
Business Practices
Workers Comp Insurance

CUSTOMER LOYALTY
Based on 125 random customer surveys made since May 2006 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Save Energy Company has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 0898.

Back to list

Survey Comments

Established in 1963, Wheel Away Cycle Center is known as a “mainstream” store where people buy bikes for family use, beginning at ages 2 to 3 years old. The store also caters to a limited market of high-end road and mountain bikes.

The business was started by Ric Paul’s father in 1963 and has operated as a family business continuously since then. Mr. Paul took over recently and both his wife Carol and daughter Noelle work with him at Wheel Away Cycle Center.

The staff at Wheel Away Center knows the products they service and sell. Their repair division is a high-quality operation and a great place to have a bike serviced by top professionals. The people who work there have been with them for years.

COMPANY PHILOSOPHY
“We at Wheel Away Cycle Center believe in being fair, reasonable and honest. What sets us apart in the industry are our longevity and the communication skills we’ve developed over 40 years in the business. We are one of the best at matching the bicycle buyer with the best product.

"We treat our customers as we would like to be treated. In the past three years, we were voted best by the Mercury News, best in Metro, best in bicycle shops, best in service and best in attitude.”

EXCERPTED SURVEY RESPONSES
“I bought my children’s bikes from them, and I know that I will be buying my grandchildren’s bikes there. I’ve known them for a long time.” —Angelo A.

“The salesperson takes a personal interest in the customer. He was knowledgeable and concerned about what I needed in a bike.” —Carol D.

“I’ve been using them my whole life. The same people have been there for a long time, and they do a great job.” —Chuck S.

“It was convenient. They were helpful, and they delivered my grandson’s bike on time.” —Grace S.

“I liked everything about them. The inventory was good, and they gave me good advice.” —Jeff S.

See Survey Comments