Auto Body

Santa Clara County

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What did you like best about Springer Collision Centers?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/7/2004 and 3/10/2008. Customer last names have been initialized for privacy.

“They make decisions quickly.” —Manuel V.

“They were accurate and they kept me in the loop.” —Rachelle Z.

“They were very good.” —Bryan P.

“The paperwork aspect of it is very easy. I go in, drop it off and it's ready when they say it will be. Also, they are friendly.” —Kimberly B.

“It is very convenient.” —Kevin L.

“The customer service and the communication, I always know what is going on.” —Andrea S.

“I had a minor problem but they fixed it with glee.” —Pete F.

“Professionalism, on-time service, thoroughness and good communication” —Cathy R.

“The service, and they were honest. The guy who helped me when I took my car in was great. I liked that they helped me with my insurance stuff. The service was wonderful. I didn't have to wait long.” —Juan H.

“Their customer service, they were professional and all of their work was guaranteed.” —Lisa B.

“The quality and the fast service” —Jesus G.

“I thought they did good quality work.” —Justin D.

“The estimate, and the completion of the job was very satisfactory. It looked exactly as it did before it was damaged. If there were any problems or follow-ups, they would contact us immediately. They gave us an accurate estimate. They got the work done prior to the completion date they gave us. I was very satisfied.” —Gerald G.

“They did what they said they were going to do when they said they were going to do it.” —Tim T.

“They are the best and they keep me in the loop. I just love them. They are fabulous, super kind and have great phone etiquette. They are on top of things. Their best asset is their communication skills. It is top-notch.” —Sheri K.

“They're professional, courteous and good people.” —Jim W.

“Quick turnaround time, I was pretty happy with their services.” —David B.

“I liked the fact that when we called them, there would always be someone in person to talk to. We wouldn't just reach a phone tree system.” —Luann S.

“They told me everything I needed and everything was fine. The car was done when they said it would be. They were on time.” —Luz Z.

“It was close to my house, convenient.” —Coleen M.

“The customer service, they were pretty good. I left with a good impression.” —Robert M.

“They were quick. They did a good job on the truck. I am very pleased.” —James V.

“They gave good service and they were on top of everything.” —Joe M.

“They were great people, great customer service. I was happy with them.” —Mary D.

"I have used them a few times and recommended them to others. They do quality work and are easy to work with." —Darwin A.

"The customer service and quality of the work is very good," —Nelly C.

"Quality of the work" —Victor C.

"I like the fact that the owner gives individual attention to the customers." —Juan C.

"They were extremely courteous and got right back to me when I left a message." —Marylou G.

"They did a great job." —Steve P.

"They are honest and timely." —David S.

"They were very good. They kept me updated on the progress and explained everything they did."
—Bruce S.

"They were true to their word and fixed the car the way it should have been fixed." —John S.

"The communication was great. they really listened to me and they were friendly." —Rafael Y.

"They do what they say they will. They're professionals; their workmanship is excellent; they treat you well; the car is ready when they promise."
—Frank K.

"The job they did was excellent." —Akhtar K.

"They make it look like new, the first time." —James M.

" They are very honest. Steve Springer advised me that some of the work I was going to pay him to do was covered by warranty. They got the job done on time and the work was excellent." —R.

"They are awesome. Nice people and they do good work." —Laura S.

"They were professional, courteous and responsive. The work was high quality and done on time."
—Rosa A.

"They were professional and thorough." —Kevin H.

"The truck came out real nice and the staff was very polite when they called to check in with us about the job." —James L.

"They were easy to deal with, did a quality job and it was done on time as promised. " —David N.

"The communication and the work were both excellent." —Andrea R.

"They took care of my car right away." —Richard A.

"I liked the communication and the job they did. "
—Denise F.

"Everybody was very cooperative and informative."
—Allen M.

"They quality of service" —Nimmer M.

"The direct billing to my insurance company made it very easy and quick." —Cecilco R.

"They were convenient and did a good job."
—Troy W.

"The car was ready as promised." —Edith

"They seemed real efficient and got the job done when they said they would." —Douglas H.

"They took good care of me and I didn't have to wait long for the car." —Mary N.

"They do good work and they are very helpful."
—Connie C.

"They do a great job on the cars." —Russ E.

"I felt that my concerns were responded to with professional care. Also, the quote was fair and the service was excellent." —Jack H.

"The honesty" —Randy A.

"They were on time and did a good job." —Jack K.

"They were fast, efficient, got the job done to my complete satisfaction." —Kurt M.

"The follow-up, customer service and the work itself"
—Carlos B.

"We liked the service and the work. They had it done on time." —Mary B.

"Quality of the work and it was ready when promised. The vehicle was clean." —Cheryl J.

"They did a small repair on my car and the job was done very well." —Amanchain S.

"They are very professional and the insurance direct billing is very convenient." —Sylvia T.

"Very professional, my truck was completely detailed when they gave it back." —David J.

"The workmanship and the car looked brand new when I got it back." —Michael K.

"I liked the quality of their work and they also stood behind their work." —Janet V.

"They were quick and the estimate was done very professionally." —Joseph F.

"They were prompt in responding to my questions." —Doris R.

"Customer service" —Ronald A.

"They are very nice and the work was good." —Shinder K.

"They kept me updated on the progress and got the car done before the target date." —Michael R.

"Honesty" —Melin S.

"They were helpful and did a good job." —Yordanos T.

"They are very accommodating." —Ivan V.

"They were informative and communicated well on the progress of the job." —Arnulfo D.

"They fixed my car." —Mary L.

"I know Steve personally and I can communicate well with him." —Jeff G.

"The quality was good and they were done on time." —Jimmy P.

"They were thorough, professional and did the work in a timely manner." —Louis S.

"They did a great paint job." —Al S.

"The quality of the work" —Bill C.

"They were quick." —Anna L.

"Everything was good." —Yuming X.

"The location" —Kevin M.

"Proficiency" —Carlos F.

"They did a good job on matching the door paint." —C.

"The service " —Thea K.

"The service was good initially." —Richard P.

"They were very convenient for my situation." —Don R.

"You could barely tell my car was in an accident." —Kristen H.

"It was easy to deal with them and the insurance company. The car looked perfect when we got it back." —Roy P.

"The person who handled my job was very competent and did a quality job on my car." —William Y.

"They were a easy group to work with and did a good job." —Alan K.

"The quality of the work was very good." —Xiao M.

"I liked the way they integrated with the insurance company." —Daniel A.

"I liked their service and quality of work." —Meiling C.

"I needed the car right away and they finished the work right on time." —Sheth A.

"The personnel" —Javier S.

"The quality of the work was great and they have a good staff. They are very responsive. " —Luann H.

"They were communicative and finished the car on time. " —Doug L.

"The work was good." —Dan N.

"They kept us informed on the progress of the job." —Rakesh A.

"They were quick and they were nice." —Floyd B.

"They are very professional." —Chris J.

"I liked the way they cleaned up the car and put the finishing touches on it when they were done." —Joe H.

"They did a pretty good job." —Julia P.

"They were courteous and professional." —Joanne L.

"They are responsive and seem very responsible. As far as the environment is concerned, they have a clean shop etc." —Raymond J.

"They did a good job and were very easy to work with." —Jordan H.

"I liked the workmanship and the quote on the job."
—Frank T.

"Good quality work and good communication with customer" —Richard B.

"The work itself was very good." —Daniel M.

"They did a good job." —Marvin B.

"They got the car done on time." —Mardy F.

"The work was fine." —Adam S.

"It was convenient to my work." —Pat S.

"They did the job right and when something wasn't right they fixed it promptly." —Mar B.

"They are courteous." —Krishnanand S.

"They kept me informed about what was going on."
—Jessica G.

"The quality of the work was excellent."
—Pushminder S.

"Not really" —Hardie P.

"Nothing" —Octavio C.

"Nothing" —Marcus F.

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