Roofing

Santa Clara County

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What did you like best about Shelton Roofing Company?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/25/2002 and 4/1/2008. Customer last names have been initialized for privacy. 

“The promptness of the salesperson I dealt with, their attention to detail, the price, and they were very responsive. —L.H.

“Excellent customer service and excellent people —S.C.

“They came highly recommended. —Al R.

“They were pretty easy to contact, and they generally called back quickly. They had good communication, which I think is an important feature. —Alisa V.

“They knew what they were doing, and they got it done within a reasonable amount of time. The people were knowledgeable. —Bill T.

“Good quality, reliable, and a great price, we used them for two jobs. We were perfectly satisfied. —Chris M.

“I liked everything about it. The men were very courteous, and they answered all of my questions. The salesman was very nice, courteous, and he knew exactly what my problem was. He took pictures of the roof and showed them to me. —Eleanor B.

“The people —Joe M.

“They did an excellent job. They cleaned up well, and they were professional. —John H.

“I don't know. We had a good working relationship. —John D.

“I thought they were reliable, courteous, and dependable. —Margaret P.

“They respond immediately. They are pretty good at what they do. —M.S.

“Their promptness and the quality of their work, they operated at a high caliber. —T.C.

“They offered service in a timely manner, and they had a competitive price. We had a good working relationship. We do a lot of business with them. —M.D.

“They seem to be very responsive. —Ed A.

“They are knowledgeable and experienced. —J.B.P.

“They are just a great service oriented company. —K.C.

“The person who did the estimate was very professional. He helped me decide on a color and was very patient. The crew was professional, and they cleaned up after themselves. The roof looks good. So far, it hasn't leaked. —Karen P.

“I know their workmanship. —Mary T.

“Their work was good, and they seemed nice. They were also very responsive. —Norm R.

“They are reliable workers. —Jane S.

“They met the scheduled date of completion, and they cleaned things up nicely. —John R.

“Robert's attentiveness to phone calls and returning them, and the guys left the job clean at the end of each day. —P.C.

"They came on time, did the job within the time they said; they came back promptly to fix something." —Richard C.

"The quality of the work; the follow-through" —Joanne H.

"They came on time, finished on time; they cleaned up afterwards." —Bessie M.

"The guys are friendly and did a good job in cleaning up afterwards. They didn't waste time." —Alice C.

"They do what they say they'll do. They're prompt, thorough, honest." —Gerald F.

"They did the job very efficiently and promptly." —Robert G.

"They came out when requested; they solved an extra problem for us (a leak)." —John I.

"They did a professional job." —Luis J.

"Everything; we've been using them for ages." —Lynwood K.

"They met the starting date they set; they finished the job on schedule." —Peter K.

"They were very clean; they came on time; they did a very good job." —Mike M.

"They do what they say they are going to do, the price is reasonble and the quality of the work is good." —Frank M.

"Very professional; on time; followed up; provided me with all the information; they had a gutter problem fixed right away; they stand behind their work." —Demetra P.

"The way they cleaned up; and the care they took in replacing the rotted overhangs." —Rosemary B.

"The owner came out and worked out the details and was personally involved in overseeing the job; he was always available during the work. I was satisfied with their insurance coverage." —Leonard C.

"The overall project management" —David F.

"They did what they said they would do; they finished within the time specified; the price was right; they got a rare kind of shingle for me; the people were pleasant and cleaned up." —Ledger F.

"Excellent work quality, performed as specified" —Chris H.

"They did what we asked." —Dennis N.

"The work was done very well. They were nice to deal with." —Craig G.

"They were on time; they returned phone calls; and they cleaned up." —David N.

"I liked the straight forwardness of the sales rep. He was able to explain things that I didn't understand and answer my questions." —Bill N.

"They did everything they promised; they were on time." —Tom K.

"They came right away and made spot repairs." —Clay A.

"They are well organized, they are great workers, and they do good follow-up work." —M. & A.

"Everything was fine." —Donna B.

"They're efficient and they got the job done without any hassle." —Bill B.

"They did a good job listening and were able to explain everything well." —Reina D.

"They are prompt, honest, fair, and stand behind their work. They do not pressure you to get the work." —Gerald F.

"It was a complicated job. The work was done quickly, neatly, and on time." —Marquis K.

"I liked their efficiency, friendliness, and they got their work done." —Victor M.

"I liked the attitude of the person that came out to work with our specific company." —Paul A.

"They're courteous and they finished their work in a timely manner." —James F.

"I liked the quality of the work that was done." —Chris H.

"The quality of work" —Jennifer M.

"The crew was great." —Rob S.

"They did what they said they would do." —Tom K.

"They were fast." —Phillip L.

"I've used them about a half dozen times, they just do it and it's great.." —Jim P.

"Very nice people." —Tim O.

"The estimator was nice and explained things well." —Hisae C.

"They were very good." —Sabra D.

"Efficiency, good communcation, good quality." —Heinz F.

"Did a good job and cleaned up and didn't damage anything." —David H.

"Very professional." —Young K.

"Very professional, knew what they were doing, they overcame obstacles and they accommodated our needs." —Jim P.

"They did the work promptly and diligently. They were quiet and worked hard. We have no problems with the roof. The price was reasonable." —Allen S.

"Pleasant to deal with, did a good job." —Preston R.

"They have been in business a long time. They have a good reputation." —Christine M.

"Cleaned up after the work and were very responsive." —Greg B.

"Responsive, the crew understood that people have to live in the house. They were able to problem solve" —Andrew F.

"I can schedule them and they show up on time" —Axtell Construction

"Their response time is excellent, when you need them they're here right away"
—Cresci Co.

"There's never a problem with them, they're full service, they're prompt, reliable, they clean up well, they get their insurance forms updated" —Loretz Construction

"There's a construction food chain, there are higher orders and lower orders. Roofing is usually at the bottom. But they're nice, and nicer than most other roofers. The owners are very good to deal with. We've used many a roofer and were always worried about their integrity, but we don't worry about them at all" —Mac and Lou Construction

"They always call back, do what they say and they take care of all the problems" —Carla S.

"When I called, courteous on the phone, quick appointment, showed up on time, did real good work" —Rene C.

"Very professional, been using them for years" —Schnebly Construction

"They're very responsible, knowledgeable and they clean up after themselves very well" —Bill A.

"The professionalism of the workers" —Althea A.

"Did what they said they were going to do when they said they were going to do it" —Joe C.

"Honesty, we were going to put a new roof on the top story and they said we didn't need it, clean up everyday, as if they weren't coming back the next day, although they were" —Ron E.

"They were on time and they were very nice to my parents, my parents are elderly" —Paul F.

"I've known of them for years, very attentive, their work is great, they attend to my needs very quickly" —Ernie G.

"I don't know, they just came and did the job, they cleaned up very nicely and I thought they did quite well" —Margaret J.

"We had a couple of disasters where a number of things built up, they and we brought in some subs, it wasn't the usual smooth hand-off, they weren't familiar with working with each other. We ended doing the whole thing over, but they acted so swiftly, the way they resolved it was really great. Mark Sufert was incredibly professional, incredibly thorough. Made me feel confident it was going to be taken care of and it was" —Marilyn M.

"Easy to deal with, they kept their timeframe commitments, very personable workmen, so far we're happy with the quality of the product, but it's not been on long enough to determine its longevity" —Don R.

"They do good work, look it how long the other roof lasted. It was 28 years old. They're very pleasant, did the work and they left, no problemo, they're the best along the peninsula. I've had other friends have a roof put on and then have Shelton come over and re-do it or replace it again. " —Elizabeth R.

"I was very happy with their service" —Bertha A.

"I just thought they did a real good job" —Bob B.

"They did our whole roof, pricing was good, workmen were very clean, they cleaned up very nicely afterwards, and then about a year after, we noticed there might be a leak, but they sent somebody right out to look at it and it turned out to be something else" —Gail B.

"Just the way they conducted business, showed up on time, finished within schedule and within budget" —Scott B.

"Mainly it was just a courtesy and promptness that they did things, always on hand if we had questions" —Dick C.

"Quick response time, quality materials and any few problems that came up were handled immediately" —K.C.L.

"They're there when they say; complete the job on time; clean up well and any problems that arise they react immediately; they're a good company" —Hal R.

"They came out when they were suppose to; cleaned up well and they were on their way" —Skyline Builders

"They're good, they're responsive to our calls" —Idalia L.

"Responsiveness" —David C.

"I like everything. I really liked Erin. She followed up during the job" —Kaye H.

"They came on the day they said they would, they were prompt in finishing the job even with the rain" —Jean J.

"They did what they were supposed to do and left the place cleaner than they found it" —Linda L.

"Followed up and cleaned up well" —Bert M.

"They were quick when they got here" —Bob M.

"Everything went well" —Edwin S.

"The quality and experience" —Al S.

"On time, punctual and did a good job" —Corky T.

"Complete job and clean up" —Steve W.

"Extremely professional" —Stephen B.

"Very responsive. They stand behind their word" —Brenda B.

"Prompt, good estimate and they cleaned up tar leak" —James B.

"They treated the house with courtesy and they were prompt" —Margit F.

"They got a lot of guys and I can depend on them" —Mario M.

"You can talk to the people that do the work, it doesn't go into the office and become a memo. It's nice to be able to talk to the people. Roofing is a hands-on deal. I'm always able to get an answer and meet with them on the roof" —Wally K.

"Their front man, Ron Park is a first class representative, very helpful" —John A.

"Known them for an awful long time, very quick, when they tell you they'll be there they are, they do a very good job" —Frank B.

"Service, quality, responsive, take responsibility, everything!" —Alex L.

"They were professional and came as they said" —Leonard S.

"Very courteous and they attended to problems" —Karen T.

"Speed with which they did the job, thoroughness" —David Y.

"Everything was done on schedule and done properly" —Jim B.

"They showed up and they did good work" —William B.

"They were very responsive to meeting the very specific needs that I had" —Bill B.

"The fact that they did respond to everything" —Tim J.

"They did the work I expected them to do; workers were very happy, cheerful group; pleasant to have around" —Robert B.

"They just did the complete job, if there were any hitches they took care of them" —Larry B.

"The people I dealt with were very easy to talk to" —Fred D.

"They got it done in a hurry" —Ralph E.

"Just the prompt and decent work" —John F.

"Prompt service" —Rocky H.

"They did a professional job" —Al H.

"They were prompt" —Nancy I.

"They were professional and did a good job" —Giesella M.

"Prompt with the estimate and showed up on time" —Frank R.

"The quality of the work" —Howard R.

"They came as promised and cleaned up" —Cindy S.

"The quality of work and the professional manner" —Robert S.

"The job was done quick and based on what we wanted" —Bruce S.

"They came on time and did what we asked" —Claire T.

"They were professional, clean and did a good job" —Marge A.

"Gosh, they just came and did the job" —Dennis B.

"Very professional, very nice people to work with" —Greg E.

"They did a quality job. The clean up was good too" —Terry H.

"They were very professional, insured and bonded and all that stuff, they got in and out when they said they would and they did a good clean job" —Gareth H.

"They were prompt, seemed like they did a very good job, cleaned up pretty well" —Ben P.

"They were within the constraints of the weather and their reliability, the roof seems to be okay, we haven't experienced any leaks so far" —Gene W.

"I had a very small roof put on, I thought they did a very nice job, I was very satisfied with what they did, I did have a specific need for my roof and they took care of it, saw to what I wanted" —Mary B.

"They got the job done in one day" —David B.

"They did a good job, professional job and they were very clean" —William B.

"They worked with us, we has some special needs and they were there to help us with them" —Steve C.

"They're always very responsive in terms of crisis calls; I think they're efficient; they're prompt; I'm very happy with their work" —St. Athenasius

"They were really easy to talk with; did what they said they would; when there was something that had been done previously, and was not done correctly, they got it fixed. That made me feel good. We've used them twice before, that's how satisfied we are with them" —Barbara C.

"The promptness of coming to see the problem with the roof; the subcontractors they used didn't do it right so I had to pay to have the roof redone and it wasn't their fault. And then they had to do the gutters over that the contractors put on" —Bess G.

"Cooperation in getting things in order with the permit" —Robert H.

"My rating speaks for itself. I would recommend them" —James H.

"They were able to use my old tiles. They were careful and efficient" —George L.

"The follow-through" —Lisa R.

"They did a good job and cleaned up after" —Marion S.

"They came and did what they said they would" —Wendy V.

"Follow-up" —Chuck A.

"They did a neat job" —Bill B.

"They were on time and did a quick job" —Gene B.

"The quality of the actual roofing job, very thorough, very informative and knowledgeable" —Sara D.

"Gosh that was 3 or 4 years ago, been awhile, I don't know" —Peter B.

"I'll just say, their workmanship has been pretty good so far" —Pas Incorporated

"They're experienced" —Gloria B.

"They were on time, prompt, they did a good repair job on the roof, now that my gutters are working, I'm happy; I felt comfortable with their employees, they cleaned up they didn't leave a mess" —Becky F.

"No comment" —Jim K.

"I don't have time for that" —George C.

"They do good work" —Stanley Construction

"Let's see, I think I got a reasonable quality roof" —Ed S.

"Quality of work was excellent" —Craig D.

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