Santa Clara County > Customer Comments > R E Roofing and Construction, Inc.

Roofing

Santa Clara County

Back to list

Back to Profile

What did you like best about R E Roofing and Construction, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/17/2002 and 6/25/2008. Customer last names have been initialized for privacy.

“They were a terrific group. Everything was done on time. They were a great roofing company. I would recommend them to friends and family. I liked their on time performance. I had intricate problems that they whole heartedly attacked. They were friendly, amiable, and they did a great clean-up job. The owner showed us the various types of asphalt and shingles. He completely spelled out all of the financial aspects upfront. He was very business like. It was an ‘A+’ job.” —Bruce H.

“They covered all their bases, and they gave me a packet about their services. Also, they followed up several times to schedule an appointment. Everything was perfect.” —Byron A.

“His professionalism and willingness to spend time with us, he answered all of our questions.” —Doug K.

“Just everything, from the cleanliness, the way the guys work, the initial consultation, and their explanation” —Doug G.

“They were on time and honest. They actually gave me money back for material that they didn't use.” —Gary V.

“I thought they were very thorough, they cleaned up after themselves, and they even replaced the vents. They went beyond what I expected them to do. Also, they were very responsive.” —Jean T.

“The quality of the workmanship and materials, they were also on time. They stuck by their word, whatever he quoted was what he did. He was a good guy to work with. He completed the job on time and on schedule.” —Tom T.

“They told me what they were going to do, and they did it exactly as they said.” —Bruce H.

“They were prompt, conscientious, and clean.” —Chris P.

“I liked that when I had a concern about something, they responded right away. They were friendly about it, and they didn't complain. Also, I liked the personal touch that the owner, Paul, brought.” —Denise F.

“I liked Paul Proctor. He was the guy who came out and did the bid. He suggested the best roof for us. He had very good customer service skills.” —Estelle R.

“Personally, I appreciated the fact that they finished early.” —Samantha S.

“I liked a lot of things about them. They were very responsive, they met their schedule, they got the work done quickly, and they answered all of my questions. I thought they did an outstanding job. I was satisfied with the job.” —Robert V.

“They really worked with the weather. They didn't take the roof off of our house until the weather was good. The whole experience was good. We found them to be trustworthy and honest.” —Stephanie D.

“Efficient and not too much hassle” —Anne K.

“The quality and the timeliness of the work” —Matt Z.

“They were very friendly and polite.” —Andrew Y.

"Their personal attention to the whole situation." —Pete M.

"They spent time with me, and answered all my questions.They were very helpful, they were just super about the whole process." —Wanda S.

"Their honesty and integrity, and how they made sure everything was correct with the final inspection. We were very pleased to have them." —Alan Z.

"Their professionalism, attitude, presentation, and workers." —Dave H.

"The organization, they had one group follow the other. They were right in there to get it done. It was at a time when we were threatened with rain, and they made sure they beat the rain. They made me feel very secure. I really like the skylight they installed." —Doris L.

" I was very pleased with their professionalism.They are very courteous, helpful, and they quickly respond to anything that comes up." —sam W.

"I like that they used top quality materials. He explained everything, he was very accommodating, and he responded quickly to calls." —Marty T.

"They were there when they said they would be, they came in and did the job, and there were absolutely no problems." —George G.

"Professional workmanship, and what they did appeared to be done correctly." —Kjake B.

"They kept in touch, he was up-front about the cost. He used high quality roofing material, he was very available, and he kept you abreast of how things were going and the timeline. My neighbor, who was home all day, said they were quiet, polite, and clean. With all the rain lately, we are so glad we had it done." —Ellen M.

"They did a good, fast job, and the color is good." —Ed R.

"I like how the crews operated, I was really impressed." —James B.

"Paul was very professional. He explained things, and was up front with the work they were going to do." —Harvey B.

"They explain everything." —Steve M.

"They were upfront, complete, and thorough." —Jack C.

"They were fast, neat, and knew what they were doing. Paul thoroughly explained to us about the different roofing and gutter material options." —Dorcas H.

"The quality and the honesty of their work and contract. They answered any questions we had. And they were up front about the roofing materials they recommended for our roof." —Lou R.

"They were easy to deal with." —Bob B.

"I dealt with Paul, he helped us locate the roof color and material we really wanted. He went out his way to satisfy our needs." —Sylvia T.

"The personal service" —David B.

"I like the fact that the owner did everything he said he would do, and did the job without any surprises." —Jon Y.

"They were very prompt, and kept the premises very clean and neat." —Donald S.

"They were a quality outfit. They were proactive, and they did a superb job." —Peter H.

"I thought that they were very professional, and did a fantastic job." —Susan H.

"They were very responsive to my questions." —Stephanie M.

"The crew was very professional. Paul was very helpful, he gave good me good references for future work." —Vipa T.

"They were very professional in their approach. The salesmen did a good job cleaning up after he was done." —Fred V.

"They were great to deal with and very professional." —Hal S.

"He answered all my questions." —Steve F.

"Every bit of the process was good." —Becky T.

"They are very efficient." —Robert S.

"I thought they did a good job of going over everything and explaining the steps." —Alan R.

"They were in and out, And they were courteous the whole time." —Lee I.

"I like the fact that Paul came out right away. He completed the job without dragging it out." —Terry M.

"They were very nice and did a terrific job." —Betty L.

"I felt that the owner was very easy to communicate with when we had any questions or problems." —Calvin W.

"They were pretty organized." —Balraj T.

"He knows what he is doing." —Roy R.

"I liked the fact that they did exactly what we asked, when we asked them to do it." —Dave S.

"They were very profesional, did it quickly and cleaned up after themselves." —Gail P.

"The whole operation was harmonious from start to finish. From the time that they showed up, when they showed the samples, there was good follow thru. They were pleasant to deal with and the roof is gorgeous." —Pat H.

"On time, quote was accurate, great quality" —Marty O.

"They were very efficient" —Joan M.

"They were on time, they did beautiful work and I wouldn't have anyone else do my roof. They are very pleasant." —Carole L.

"Strictly their communication. I've had lots of contractor experiences, sometimes things break. No matter what was going on, if I had a question they were quick to respond" —Ron M.

"Personal service that they gave, they were very helpful, they showed care and were willing to please" —Alvin F.

"Basically, the owner is a very pleasant man to deal with, timely, the workers were very courteous, very clean, when I had a few problems there were no complaints it was just amazing" —David S.

"I think the personal touch" —Charlotte P.

"Well done from start to finish, they are a great organization" —Terry R.

"Quality job, competent workmen" —Jack T.

"Did what they said" —Dave D.

"Upfront about information and prices, prompt, they care about our satisfaction." —Gene K.

"Very professional, kept me informed about job schedule" —Stephen T.

"Very personable owners, very honest, easy to work with them" —Kevin D.

"Their personality, professionalism" —Doug G.

"The owner informed us about different products. We got good service." —Kathy S.

"They did what they said. Quality job all around" —Randy E.

"It was done quickly and on time." —Robert M.

"They seem to have good craftsmanship. They did some special things for me that worked out well. They come highly recommended." —Tom L.

"Best price, worked with us, did custom design" —Scott S.

"They are so neat and tidy. When they say they are going to come, they take care of the work. I've always been afraid of roofers, because they are notorious for not showing up, but these guys were wonderful. They come highly recommended. They have that neighborhood feel for me, it was a very good experience." —Jane R.

"Everything was as it was originally presented." —Dennis L.

"They were great to work with, did what they said they would." —Scott K.

"They did what they said they would do." —Calvin S.

"Very responsible, prompt, they cleaned up well and were very professional." —Yungho K.

"They cleaned up and did a good job on the roof." —Dan C.

"On time, cleaned up well, courteous and did a great job." —Sandra K.

"Responsive, kept their word, pleasant to work with and did a first-class job." —Verna G.

"Professionalism, worked with us, took care of problems immediately." —John R.

"Communication, thoroughness, cleanup and did everything he said he would do." —Kim B.

"He gave me different addresses to go to to see different roofs. He was objective in talking to me about the choices." —Marilyn G.

"They came and got the job done, did a good cleanup job." —Daniel V.

"Attention to detail, timeliness, honesty and professionalism." —Marge S.

"Efficient, did a quality job." —Bob C.

"Workmanship, did a great job, fine materials, followed up and cleaned up." —Grace S.

"Did a really good job." —Lou M.

"Friendly, cooperative and informative." —Sue G.

"Did what they said they would do and showed up on time." —Lori K.

"I think the crew was polite and clean." —Moore G.

"Quickness of the job, quality of the material." —Heather L.

"Before they started, the explained everything one more time to make sure we were on the same page." —Jamie B.

"Very responsive to my concerns. Jody was very helpful." —Vivianne R.

"The follow up." —Susan T.

"They showed up when they said and started right a way." —Mary W.

"Professional, courteous and on time." —Nancy P.

"They responded very quickly to any questions or problems." —Arlene W.

"The price, the work and they were clean." —Jack G.

"Everything was fine." —Sylvia V.

"Their courtesy and integrity" —Earl A.

"The owner, very honest and upfront about the job" —Helen A.

"I don't know, overall they were efficient, personable, answered any questions I had" —Jim B.

"They were precision clockwork, here on time, on schedule, clean, efficient, I thought they did a very nice job" —Paul B.

"The guy was great and pleasant to deal with, quick, did everything we asked it was great"
—Martha B.

"I thought they did a wonderful job and I was very happy with them" —Marilynn B.

"Professional, good quality" —Kevin B.

"They are well-organized in their presentation and they also keep their employees employed all year round. They don't use seasonal people, so that guarantees you'll get the same quality work." —Carol B.

"Paul was always open for talking with us, communicating with us, slightest problem he was right here to help or to correct it" —Jim C.

"It was a very good quality roof, we've had no leaks and it's been 4 years, they were incredibly neat, just very pleasant people to work with" —Peter C.

"They did what they were supposed to do, had no problem with the roof" —Velma C.

"They were fast and clean" —Bill C.

"The people" —Edith C.

"No pressure" —Jim C.

"They did what they said" —Larry D.

"Punctual and clean up was great" —John D.

"The owner has a great personality" —Gale E.

"Professional and prompt" —Judy F.

"Paul was honest and responsive" —Jeff G.

"Very honest, price was fair" —Chuck G.

"Everything. I felt comfortable with them" —Vicki G.

"It's been a long time I can't really remember"
—Anita G.

"To the point" —Paul G.

"The time they spent and the guidance"
—Dave H.

"Professional and friendly and quick" —Marshall H.

"Privately owned and gave personal attention" —Mike H.

"Very professional, good follow up" —Tom H.

"They did quality work and were easy to work with" —Linda H.

"Beautiful job with delay" —Leo H.

"Professional and friendly service" —Carl H.

"They were absolutely perfect. They did it in a week" —Ron J.

"I was referred to them and I'm glad I decided to use them. They did a fine job" —Roy J.

"They were professional and nice" —John K.

"Did everything seamlessly, no problems" —Carl K.

"The job was as promised" —John K.

"They kept on top of the job" —Don K.

"Punctual, organized, nice and friendly" —Bernie K.

"The crew and owner were professional"
—Chun L.

"The timeliness and cleanliness" —Sheila L.

"They did a clean job" —Jean L.

"Good work, good communication" —Steven L.

"Service, Paul was prompt and good communication" —Georgia L.

"Paul was on top of things" —Patricia M.

"They took care of everything. Mr. Proctor is a very nice man" —John M.

"They did a good job and they followed up" —John M.

"We were completely happy with the service"
—Ken O.

"Prompt, courteous, professional and quick" —Norma O.

"Professional, kept the work site clean, fast, had no problems with them" —Ken R.

"Honesty, punctuality, dependable, good quality job" —Wayne R.

"I guess we were pretty much happy with everything, didn't have any complaints, the workers and the clean up after" —Fran R.

"The entire process" —Chris R.

"Personalized service, patience, quality craftsmanship, follow up, I don't have enough nice things to say about Paul" —Buck R.

"The service, the people are very polite, considerate, they work under very good conditions" —Louise S.

"They were just prompt, great all the way around" —Bruce S.

"Very professional and detailed, brought lots of samples and materials. Patient. Followed up after the work was done." —David S.

"They did good clean up and were helpful in decision-making" —Colin B.

"They cleaned up after themselves everyday, they were very neat at the end of each work day, there were nails all over the yard for us to have to worry about our kids stepping on them" —Elliott C.

"I can't remember, it's been so long. I guess it was quick" —Ted C.

"They did everything when they said, very satisfied with the work performed, owner was very personable and made it very easy" —David C.

"They were professional and courteous" —Randy C.

"Timely" —Greg C.

"Response and RE are my initials" —Ron E.

"Salesperson named Paul" —Sunny F.

"The response, attitude and time" —Joe F.

"The clean up they went" —Roma H.

"They were pleasant, professional and did what they promised" —Marjorie H.

"The product was a problem, everything else was fine" —Chuck H.

"The owner's personality and the quote were great" —Neil H.

"The patience and thorough job they did" —Lloyd I.

"Just the overall result" —Michael K.

"Paul is straightforward" —Tom K.

"Very responsive and informative" —Margaret L.

"All I can say is they did good for me" —Charles L.

"The follow through and follow up" —John M.

"I didn't have any problems afterwards" —Janet M.

"The end result was what we wanted" —Muriel M.

"The job they did" —Frank R.

"Mr. Proctor initially came and was very detailed in his estimate, I was impressed with his drawing. He followed up on those details. Quality job" —Pat R.

"Done quickly and well and they cleaned up after" —Debbie R.

"Just the quality of the work they did" —Miles R.

"Attention to detail" —Richard R.

"I thought Paul was very professional and precise about everything" —Rick S.

"They were thorough and did a good job and cleaned up well after themselves" —Lance B.

"They did a good job and they did it quickly"
—Jim C.

"Good follow-up" —Mike C.

"They do good detail work" —Michael G.

"Very efficient" —Gerald H.

"Salesperson and finished job" —Dick L.

"They were good about responding" —Steve M.

"The customer service and the quote" —Carl O.