Auto Repair

Santa Clara County

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What is the best thing about Renson Automotive?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/15/2002 and 4/28/2008. Customer last names have been initialized for privacy.

“The car got done, they were nice, and they gave me good advice.” —Nancy B.

“Their honesty and quality of work, I think they are the top place in this area.” —Bob F.

“They think of me as a customer, as opposed to what is good for their pocketbook.” —Mathew B.

“They are usually pretty prompt. They give me an estimate and tell me approximately when the car will be ready. It is usually ready when they say it will be. They also tell me when something else is wrong. They are honest about it. I don't feel as if they are just trying to sell me something. They are very professional. I am pretty pleased with what they do.” —Joe B.

“Their drop off and pick up times are convenient. They are friendly and honest. They do a good job taking care of our car.” —Mary W.

“Friendly, good, and personal service, and they were competitive with the price.” —Leslie H.

“The quality of the services, their customer service seemed to be very important to them.” —Michelle J.

“They are clear and they give me good estimates. They keep in touch about the service. If they find something or if something changes, they always let me know and they check with me. There are no surprises. They do very well. We are very happy with them.” —Randy L.

“I've been going to them for twenty years.” —Harold F.

“The quality of work, on time affairs, good value, and the prices are always good.” —Abi M.

“They are honest, trustworthy, and dependable. I have been going to them for several years now. They do what needs to be done. Everything is done exceptionally well. Everything is great. Also, the waiting room is nice, clean, comfortable, and neat. They do high quality work. It's the best place I have ever gone to.” —Bob M.

“Personal service, they are thorough. When they do a job, they do it correctly the first time. They do a good job.” —Bego G.

“Their staffing, knowledge, and their friendliness” —Frankie L.

“They knew my name and remembered all of my personal information. They were very helpful and honest. They never overcharged me.” —Jennifer P.

“They tell me everything they are doing. They keep me informed. There are never any surprises on the estimate. Those kinds of things are good.” —Kevin D.

“They are very efficient.” —Mike C.

“Honest and efficient” —Ralph B.

“Convenience and courtesy” —John C.

“They are smart. They have good people working for them.” —Russ P.

“Everything appears to get done quickly. They are reasonable and knowledgeable. They are able to explain everything in a reasonable way.” —Bill B.

“The quality of work and friendliness of the people there.” —Jaime T.

“They are personable. They tell you what they think the problem is, and they are good at finding the problem. They let you know if it is going to be more than expected. They get it done quickly.” —Carol N.

“Quality and follow-up.” —Mike S.

“I feel they are honest people.” —Glenn C.

“I thought they were straightforward.” —Alan L.

"They are nice and do good work. I wouldn't take my car any where else." —Robin A.

"Honest and did a good job, knowledgeable."
—John A.

"Very knowledgeable, I was impressed."
—Darleen A.

"They explain things in a manner that I can understand.." —Sunni B.

"Reliable." —Ralph B.

"Honest shop.." —Nancy B.

"The quality of work and on time.." —Gregg B.

"I've used them for years. Excellent work."
—Esther B.

"They have knowledge and can tell you right away how to fix your car.." — Darby B.

"Personable and straight forward. Polite and really good.." —Steven B.

"They're reliable and explain well, prompt"
—Jake C.

"They are patient, understanding and helpful"
—Suzy C.

"They are trustworthy and willing to go the extra mile." —Michael C.

"They're local and pleasant to deal with"
—Cindy C.

"They are pleasant, knowledgeable and on time." —Evelyn C.

"They are competent in their work and I think they're the best shop I've ever used"
—Laura C.

"They really know what they're doing"
—John C.

"They look out for their customers, honest"
—Frank C.

"They can tell you what's wrong and how to fix it." —Bob C.

"Honest, I can trust them and what they say, they're expensive, but worth it" —Dorothy D.

"The promptness, and they do quality work, give you immediate feedback" —Scott D.

"It was consultative, they didn't try to sell me anything, I thought that was pretty nice"
—Chris D.

"My husband took our car there last year, they were very good." —Charles D.

"The initial repair wasn't done properly and they ended up taking care of it. We spent a lot of money getting this fixed and they stood by their work" —Jim E.

"The service, professionalism. As long as I've been going there, I've never had a time when they couldn't work on the car, find the problem or correct it" Arthur E.

"We would rate them 100+++, we would only have wonderful things to say about Bill and all the wonderful years we've been going there"
—John F.

"They are wonderful, I can't give them enough accolades. We keep business cards of Bill Faulconer's and pass them out all the time"
—Kyle F.

"Very professional." —Frank G.

"Very friendly, they go over everything with you, we've been dealing with them for a couple of years now." —Nick G.

"They're nice." —Arnold G.

"Just very friendly, very service-oriented, quick turnaround, very honest, they don't leave your car hanging out there waiting to be serviced and they don't leave you hanging either. They acknowledge you when you get there"
—Sandy G.

"Everything about them, office help is wonderful, the young lady who makes the appointments over the phone, estimating is right on or less, they take me when I arrive ahead of time of appointment." —Dolores G.

"I feel that they're honest, they don't do work that doesn't need to be done" —Bego G.

"They're worth the money." —Dennis H.

"They communicated well and they were persistent, and they're technically inclined"
—Karen H.

"Very friendly, helpful, clean environment, willing to give estimates, do work very quickly." —David H.

"I trust them." —Matt H.

"Very cooperative, explained everything, always willing to work with me" —Mary I.

"Not the price! They're so professional and the place is so clean, even where they work, you would not believe they work on cars there"
—Diane J.

"They do very good work." —Dave J.

"They re-did the A/C on an RV for us, we ended up having a problem after the service so I took it back and they put it back together and didn't charge me. I thought that was real neat. It's hard to find a shop like that. It was their mistake and they lived up to it. They could have given me some story and charged me again for really nothing but they didn't"
—Bill K.

"They do great work, competitive prices and most importantly, they're extremely honest"
—Dana L.

"They're honest." —Dave M.

"Easy to schedule my repair, and I've been with them almost 30 years." — David M.

"Car's always ready for us, they're always ready for us, and everything always works"
—Janet M.

"Fast, friendly, accurate, dependable"
—Steve P.

"Their service was great but they're too expensive." —Jo Anne P.

"They explained everything to me, they were really considerate." —Angela R.

"The cleanliness of the shop and their work is excellent." —William S.

"Very professional." —Clifford A.

"They always take time to tell you exactly what needs to be done without pushing to have more done." —Kornelia A.

"Personal service." —Doyle B.

"Quality work." —David B.

"Professionalism" —Gary B.

"They explained and gave a good estimate"
—Maxim B.

"All people who work there have integrity"
—David B.

"They are the best shop in San Jose." —Dave C.

"Accommodating." —Robert C.

"It's been a while since we've been there, I don't know." —Tim D.

"I think he would want to rate them a 9 because he seemed satisfied with the work"
—Michael E.

"You'd have to walk in there to feel it, but it's clean, organized, smooth running and professional." —Mathilde E.

"The honest, upfront and responsive way they do business." —Lisa F.

"Quick and responsive." —Janet G.

"When dealing with the person that I do, trying to get an appointment is pretty easy"
—Hayman G.

"Everything, the people, the service, all of it"
—Adrienne G.

"I only took my car there one time, it was pretty good, they're pretty courteous"
—Aurelia G.

"They're consistent in their abilities"
—Michelle H.

"They're Christian-based, we put our trust in them and their work and they're very cordial"
—Renold I.

"Prompt, kept their schedules, pricing was reasonable." —James K.

"They get the job done right the first time, they don't seem to have any problems"
—Joe L.

"There were two problems, but they took care of both in a timely manner and the price was reasonable for both." —Jim M.

"Knowledge and experience." —Bob N.

"Always had very good service, very fast"
—Julie N.

"I highly recommend them, I've had no problems with them." —Betty O.

"Very courteous, very honest, they make you feel like they value you and they do good work." —Nick P.

"Very people oriented, they explain." —Hal A.

"Close by." —Ted B.

"My husband took the car in, he seemed okay." —Anil D.

"They seem to know what they're doing, quite competent, service manager is very efficient and courteous." —Dudley D.

"It was very good, I liked the receptionist and the work was well done." —Clarence E.

"Honest and told me exactly what needed to be done, every step of the way, they didn't do just things." —Dean F.

"Very attentive, honest, always on time, they get back to you, they won't force you to spend money." —Gene F.

"They're honest about explaining everything, cost and alternatives." —Ralph G.

"They do a good job." —John G.

"Very friendly." —Ryan A.

"Very friendly. They didn't entirely solve my problem." —Brad F.

"They took care of the problems." —John G.

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