Auto Tops & Upholstery

Santa Clara County

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What did you like best about Premier Auto Tops & Interiors?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/23/2003 and 5/21/2008. Customer last names have been initialized for privacy. 

“I liked their pick-up and delivery service.” —A.B.P.

“Their work, the detail they put in was wonderful. They were professional and they were done by the time they quoted me beforehand. They provided me with a ride, which I did not expect.” —Beverly W.

“They finished the job in the time they said they would have it finished. Considering that it was a complicated job, it was surprising that they had it done so quickly. I was very happy with my experience.” —Bob P.

“They stuck to the amount that they quoted us. The quality of the job was high and they were able to get it done fast. Roth was right on the money.” —C.W.A.

“They were quick to finish the job. I liked the owner. Roth came out to give us the estimate. He was very knowledgeable.” —Cynthia C.

“The quality of the finished work, their workmanship was good.” —David B.

“They get the job done quickly.” —Derek D.

“Their customer service was outstanding.” —Elvis R.

“They completed everything on time. They did a good job.” —Emily H.

“I liked everything about them. My car looks like new. It looks better than I expected.” —Gene D.

“They were very flexible with my schedule. They fixed what I thought was unfixable, a leaky convertible roof. I thought for sure I was going to have to replace it.” —Hillary S.

“They have a high degree of professionalism. They finish their work when they say they will.” —Joe W.

“They were very customer service oriented. They did a great job. I was in and out the same day.” —Linda R.

“The owner, Roth, was easy to talk to. He was understanding and took my unique situation into consideration. The job was done in a timely manner.” —Michael B.

“They are just really nice people. They have a cute dog. It was a pleasure to do business with them.” —Molly M.

“They have good quality service. The job was done right the first time.” —Nick T.

“They seemed very competent. They were finished when they said they would be. It cost about the same as what they had quoted me.” —Patricia P.

“The quality of their workmanship was good. They did a really good job.” —Phil S.

“The manger, Roth, was really helpful. He kept me on top of things.” —Steve B.

“They explained things in a way that I could understand.” —Brian T.

“They were very upfront with me about what needed to be done.” —Kevin C.

“It was just a really pleasant experience.” —Steve L.

“They did a good job. There are no more leaks in my vehicle.” —James W.

“They did a good job.” —Ernie T.

“I liked their honesty and cleanliness. They had great customer service.” —Mary W.

“Roth helped me with the whole process. He seemed very knowledgeable.” —Sarah Y.

“Their customer service was excellent, the people were friendly, and they got the job done on time.” —Cleo S.

“The service that I received was good. Their estimate was accurate, and they told me the truth. The quality of the work was excellent with no unexpected surprises.” —Naji B.

“Their customer service was excellent.” —Parvez A.

“The quality of their work was great.” —Gary L.

“They were quick to fix a mistake that they made.” —Julie S.

“They were very personable and knowledgeable.” —Stefan S.

“They do what they say they're going to do. They're honest, and they donít make mistakes.” —David T.

“They were courteous, honest, and had an overall good service.” —Diane S.

“They were willing to do the work, and they listened to me. I also thought they did a good job.” —Jacqi K.

“They did what they said they would do.” —Marc F.

“They did what they said they would do.” —Margie A.

“They got the job done on time. Everything was good.” —Bill B.

“I felt they really gave me quality service.” —Ruth W.

“I liked how quick they were. Overall, I was happy with the service that I received.” —Corey W.

“They were quick, reliable, and the overall quality was great.” —Sandra R.

“They were reasonably priced, and the quality of work they did was good.” —Doug B.

“Roth listened to what I had to say, and they did the job in one day.” —Art Y.

“They were very easy to talk to, and they were straightforward with their explanations.” —Lionel D.

“They did a good job.” —Chris M.

“They were convenient, and they did what they said they would do.” —Jeff C.

“They offered a variety of unique services for my car, unlike other upholstery shops.” —Mike V.

“They were able to get the job done quickly.” —Marco P.

"The staff and the owner are very customer oriented and upfront. They don't try to sell you things you don't need." —Nadinne C.

"They did the job in a short amount of time." —Julie B.

"It was very easy and the quality was there." —Anita T.

"They did an excellent job very quickly." —George V.

"He did what he said he was going to do, and there were no surprises. He also did it faster than he said he was going to. He deals with the customers well, and he's forthright. He checks the car, and he gets his people involved right away." —Robert Q.

"Their customer service was great." —E. C. B. S.

"They were upfront, and they gave me good suggestions. Also the quality of the work was good." —Tamara D.

"I called them at 9:00 AM, and they had it done by 5:00 PM, which was important because I was going on vacation that day.” —Jenn D.

"They were upfront and knowledgeable. Also they offered me suggestions and options." —Gary H.

"They are very sincere, easy to talk to, and a pleasure to do business with. They have done several headliners for me." —Al W.

"They are knowledgeable, and they take the time to explain in detail what they are doing. They're always willing to answer your questions." —Martin V.

"I like the work they performed and the customer service. They followed up, and they were very sensitive to how I felt about the work that was done." —Mallory V.

"They did the work they said they would and got the car back when they promised." —Tom R.

"They have a killer operation. I've recommended them to quite a few people." —Jim J.

"The quality of the work" —Steve J.

"They are fast, courteous, efficient, and they get the work done for the quoted price." —Jonathan B.

"They performed the work on time as promised, and the workmanship was very good." —Ted M.

"They are honest and upfront with their pricing. Even though my job took longer than we expected, the price was still what he quoted." —Robert S.

"The service and the workmanship were very good." —Miyoung P.

"They do good quality work." —Roland U.

"They were very thorough with the instructions." —Chris C.

"They are very friendly." —Lew B.

"They are convenient, and they do a pretty good job." —Harry L.

"I've known them for twenty years. They're real friendly and they understand the cars." —W. P.

"They were really good, especially the owner. He would come right out and not make me wait." —Kris M.

"I like Ross, the owner. I've sent them a lot of work." —A. S. P.

"The people were nice and professional." —Jim W.

"Roth, the gentlemen who helped me was very nice. They have very good personalized customer service." —Nima P.

"I liked the customer service best." —Linda K.

"The quality of work was good. They didn't waste any time getting the job done." —Mike S.

"They did exactly what I asked them to do." —Gene B.

"I like the quality of their work and what they said, was what I got." —Paul K.

"They do great quality work." —Wilson T.

"They seemed honest and reliable." —Paul S.

"They got the work done on time and did it properly." —Jeannette B.

"The personal service and high quality of work was great." —John B.

"They had good information and were very knowledgeable." —Franz M.

"They have very courteous service." —Edwin W.

"They were straight forward about telling me what they could and couldn't do. I was very happy with the quality of the work." —David W.

"They were always responsive and considerate" —Noel E.

"They were very efficient and did a good job." —Tony S.

"I like the personalized service and the quality of the work.” —Rick M.

"The good service" —Robert R.

"They do very good work." —Patrick K.

"I liked the friendly service, customer relationship, and the quality of the work." —Tom M.

"They were able to find the original style for my truck." —James M.

"I liked that they kept my car clean, and they did a good job, and they're very polite and professional.” —Eric R.

"They were able to explain everything in detail, and they had the job done in a timely manner." —Enrique U.

"I like the fact they've been in business for so long and have a good clientele. They do quality work." —Kathy M.

"Roth was honest about everything, he was quite explanatory about what is going to be done and they did a good job." —Mike T.

"The quality of the work and the expertise that they gave me" —Patty C.

"They personalized their service. Roth seemed to be the point of contact, and he was genuinely interested in what I was saying, unlike other people in the business." —David A.

"The job that they did was great." —Kathleen F.

"They kept me informed and up to date during the repair process." —Elaine C.

"They did what they promised." —Joseph G.

"I liked their attitude and professional work." —Sam F.

"The quality of the work was good." —Adam J.

"They were able to do what was needed for my car top, as far as replacing the plastic windows and the cover. The customer service was excellent also." —Eldon Y.

"Quality service" —Dan L.

"They had good ideas on how to fix the floor mats." —Bob K.

"They are friendly and did everything they said they would do." —PatsyAnn B.

"I liked the convenience, and I liked that they called me when my car was ready to be picked up." —Erick G.

"They matched the leather nicely." —Terry L.

"The quick service" —Jim M.

"I liked the friendliness, and they did what they said they would do." —Connie P.

"They were very accommodating with the scheduling.” —Charles M.

"I like their quality of work and how they do things on time." —WP S.

"I liked that they were able to do the job right away." —Frank B.

"The owner took the time to explain things, the customer service was good." —Phil B.

"The quality of work" —Walter L.

"The customer service was good." —Timothy C.

"I liked that they got the work done in two hours." —Nathaniel M.

"They were accommodating." —Ann L.

"They came up with the right solution." —David L.

"Their knowledge and ability." —David E.

"They got the work done pretty fast." —Jeff B.

"They were very good during the pre-sale process." —William E.

"Everything" —Adam J.

"They did good work, delivered on time, and solved the problems." —Russ A.

"The quality of work" —Kathy M.

"I felt that the gentleman in charge gave me full attention and I was able to make the proper selection for the top." —John E.

"They did a very good job." —John M.

"They were straight with me and did a good job." —Jose R.

"They were customer friendly." —Andrew B.

"I have collector cars and they've done very authentic work on them." —Tony H.

"They did the job they told me, at the price they quoted." —Al C.

"Everything worked out okay." —Larry C.

"No problems" —John P.

"They were very clear about what they were going to do and they did it.” —Robert E.

"He is very fair and trustworthy. The quality of the work is second to none." —Patrick Q.

"They were very nice." —Kara B.

"They do quality work." —John K.

"I liked the thoroughness of their work and professionalism of their staff." —Peter B.

"They were honest and seemed to do good work." —Suzanne L.

"They are professional." —Patrick K.

"The quality" —Joe N.

"The flexibility and customer support" —Chris K.

"Very friendly" —Vickie O.

"I liked the materials they carry and the fast turnaround." —Danny H.

"The price" —Michael S.

"Their service was excellent. The job was a rough job, but Roth tried to take care of me." —Lloyd B.

"They did excellent work, timely and people were personable." —Nancie F.

"They were able to make a good match." —Betty S.

"Friendly and helpful." —Tad K.

"Very clear and straight forward, on time, stayed within estimate and explained everything to me." —Fred N.

"They came and got the furniture. They do a good job and the price was good." —Julian R.

"They did the work that I expected them to do." —Don W.

"They didn't try to take advantage of us and they did a beautiful job." —Leighton A.

"They did everything." —Mark D.

"They did a good job and kept their promise." —Albert S.

"They did a very neat job and everything matched perfectly." —Grace R.

"They met my expectations." —Anne K.

"I got in quickly and they got things done on time." —Christine R.

"Work was completed on time." —Danielle W.

"Timely, it was ready on time." —Williams W.

"Knowledgeable, good work and nice people." —Sue O.

"They did a good job." —Nick B.

"I like the owner's thoroughness; he spent a lot of time finding the right materials." —Jim C.

"Seemed professional and did a good job." —Bob C.

"Friendly" —Alan C.

"Friendly, informative and got me in right away." —Theresa S.

"Friendly, quick service" —Chris M.

"Customer friendly" —Matt C.

"Clarification of the process and matched my expectations." —Rebecca G.

"Good customer service and quality of work." —Kathy L.

"They provided a rental; the guy was helpful and knowledgeable." —Mark G.

"Very friendly and very helpful and got the job done" —Connie P.

"How fast they were" —Verna V.

"Their work and their customer service"
—Wolfgang's VW

"They made a big effort to accommodate me and they did a nice job" —Mary H.

"Everything. They were timely, they worked within my budget and everything was done on time" —Sandy S.

"It was perfect and it was quickly" —Kerri R.

"They were really nice and they picked up and dropped off and our customer was very happy" —European Autoworks

"The quality of the work" —Joy C.

"Very friendly and quick service" —Peter P.

"The quality of the work" —Jerry P.

"They did what I asked them to do in a reasonable amount of time" —Lejon B.

"Personal service, follow-up, keep me informed" —El Camino Body Shop

"They're really prompt, and they do good work, and the cars come back right, and I enjoy working with Roth" —Bill P.

"They were personable; difficult job they did well and were creative" —Joy W.

"They're nice people and they did a good job at a fair price" —Kim K.

"Very personalized service" —Kristina H.

"They did what I expected to have done"
—Maria M.

"On time delivery, excellent craftsmanship"
—Premier Body Shop

"This was not a typical job and they took care of it, they did good work and they did quickly" —Jim T.

"They did a beautiful job and the owner was a nice guy and helpful and no pressure"
—Dick W.

"Their professionalism and their knowledge of the subject" —John B.

"They did several things for me and even after a year they still did what they were going to do" —Carl S.

"His creativity. He had to do an armrest and it came out really good" —Jeff D.

"They did a very good quality job and used very good materials" —Carl C.

"They were efficient and got the job"
—Philip C.

"The quality of the products that they sell and the ease of ordering and the advise they gave and everything was done quickly" —Richard J.

"They matched it perfect" —Nina G.

"They were prompt and their quality of work was very good" —Roland B.

"Pick up and delivery, pricing"
—Akins Auto Body

"I like everything, but I especially like Roth and his whole operation" —Thomas P.

"They completed on time and within their estimate" —Tina U.

"They come on time, do the work on schedule" —Almaden Mazda

"Customer service, quality of work"
—Lexus of Stevens Creek

"Service and quality of work"
—Los Gatos Acura

"Knowledgeable" —Mike U.

"Their service, thorough explanations and professionalism" —Kristen M.

"He was very personable and the quality of the work was very good" —Roxanne M.

"They knew what they were doing" —James C.

"They got me in quick and they were through in a day" —Lou D.

"He's been very considerate" —Frances M.

"I liked their depth of knowledge and experience" —Tom C.

"They were very good" —Eugene K.

"They were professional, and scheduling was in good order, and the job was completed on time" —Robert C.

"A little bit of everything" —Fred L.

"The man seemed to know what he was talking about and it was done fairly quickly"
—Valerie O.

"The guy was very courteous and he was fast" —John C.

"The quality of the customer service, honest about turnaround and the price was fair"
—Ken N.

"They took the work right in and got it out fast" —Andrew N.

"They stopped the leak" —Philip P.

"They did it quickly and efficiently and the price quote was correct" —Jennifer W.

"Roth is such a nice human being and focused on my needs and they do quality workmanship" —Don W.

"The work was perfect" —Bryant D.

"The quality of the work is very good"
—Isagani L.

"Overall service; Ralph is very informative about timing of the work" —Springer Auto Body

"Roth is the greatest" —John D.

"It was fast" —Greg Y.

"They're right next door to me and they're good" —All City Auto Body

"Good customer service" —Yiruo Y.

"They came highly recommended and they gave me good service" —Randy L.

"They were professional and they did a nice job" —Kathy F.

"Honest and they got the work done on time"
—Dan L.

"The quality of the work" —Dave S.

"Everything" —Mega Auto

"The owner took his time to speak to me about what I was interested in, very personal service" —David G.

"Work seemed to be okay and they got it back to me on time" —Mike M.

"They did good work" —Mike L.

"They got the job done and it was convenient" —Jennifer H.

"Service was service" —Mike L.

"The cleanliness and professionalism"
—Jason O.

"They were kind and a good price" —Chris K.

"They did what the job needed" —Paul L.

"Very responsive" —Jim S.

"They give me really good service and it was ready on time" —Eduardo P.

"Reasonable, respectable place and service"
—Neil H.

"Roth is very personable and I feel like he is concerned about the quality" —Terry D.

"They got it done on time and the work was good" —Allen D.

"They had the material and it was done quickly" —Harvey K.

"The service" —Partha S.

"He's trying to do quality work"
—Superior Automotive

"I like their attention to making things fit correctly" —Dan G.

"They knew exactly how to work on my BMW top" —Tish S.

"The repair guys did the best they could"
—Garrett W.

"They were very courteous" —Leroy V.

"They were very helpful and prompt and they did a good job" —Pat Z.

"When they had some problems they told me and replaced it" —Sue A.

"Fast" —Travis C.

"The job got done and it was a difficult one"
—Eric D.

"Timeliness and professional service" —Rich P.

"They were friendly and they did a decent job" —Devon S.

"They delivered on what they said they were going to do" —Tom B.

"The work was good" —Michelle D.

"They were able to repair my car" —Alfredo M.

"I've had them do a few things and was very satisfied, but this last time wasn't as good"
—Marcia A.

"I've used them before" —Cherie M.

"They made good on the product"
—Charlene G.

"They were fast" —Joni C.

"They did come back out to redo some things and make it better" —Mary A.

"They have done several jobs at good quality" —Mary M.

"They did the job" —Vaughn W.

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