Auto Body
Santa Clara County
What did you like best about FCC Collision Center?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/15/2005 and 12/13/2007. Customer last names have been initialized for privacy.
"The customer service" —Carla H.
"They were very organized, and they did timely work. Also the quality was very high." —Mike B.
"Very courteous and prompt service" —Pramod B.
"They were friendly and helpful." —Edrick B.
"They were there to please, and they did a good job. They kept their word by getting the car finished on schedule." —Theresa O.
"The service was very fast." —Llenia C.
"They were quick, they did good work, and they took care of everything." —William P.
"I liked their assistance and the quality of their work. I used them twice within a short interval of time." —Maria S.
"I used them twice. I guess they must have changed ownership. But the last time I was there, there were minor damages which they repaired in a timely fashion. The car was in and out in one day." —Scott R.
"They called me when the car was ready, and they were very prompt." —Andrea M.
"They were just fine." —Rhoda A.
"The way they treat the customers is very professional." —Bernie H.
"They gave me a loaner car, and that was very important.” —Billy C.
"Their delivery time was very good." —Cu L.
"They were very professional, and they took care of the problem." —Dinesh G.
"The quality turned out to be good." —Karen H.
"Although it was a small job, both the service and the quality were good." —Ronald K.
"The people were friendly, and they explained everything very clearly when I took the car in." —Deirdre S.
"It was okay." —Chethan H.
"The quality of work was good." —Guangyu X.
"They took care of the job with no questions asked even though the car was under warranty with the previous company." —Robin F.
"The quality of work" —Frank L.
"I like their honesty and professionalism." —Eric D.
"The person that I worked with always double-checked with us before doing anything to the car. I think his name was John." —Eriberto C.
"The communication with John was wonderful." —Lurdes R.
"They did a very good job." —Marco B.
"I liked the way they followed up." —Srinivas R.
"The new owner did an excellent job of getting my car out of the shop as quickly as possible even though the legalities of the previous owner's bankruptcy held things up." —Tuyet R.
"They're very customer friendly and service oriented." —Ronald G.
"I liked the quality of their work." —Tri N.
"The manager was really nice, and it was close to my home." —Sarah S.
"They did a good job, and they did extra work installing a baby seat for me." —Melina P.
"Prompt service" —Kurt D.
"They're professional, courteous, and they stay within budget and time." —John R.
"They were quick, thorough, and they did a nice job." —Roger F.
"They did what they said they would do; and when there was a problem they took care of it." —Harrison R.
"They were polite and easy to work with." —Betty C.
"They understand what we need and do quality work. We've used their services three times over the years." —James K.
"It was a smooth transition getting my messed -up car running again. They were friendly and helpful." —Kevin L.
"They got my car done quickly, and they were very nice. Also they got me a rental car." —Viviane D.
"Their proximity to me" —Denny N.
"I've used them in the past. They are fast, predictable, friendly, and they do immaculate work." —Edward S.
"I liked that they gave me individualized service. Also, they took the time to listen to what I needed, and the quality of the work was excellent." —Bob A.
"I liked their professionalism, and they did an excellent job. Also the price was fair." —Nanhi S.
"They did the work quickly and well." —Laura W.
"They are very personable and professional." —Ronald W.
"Their prices are fair, and they did everything in a timely manner." —Joe L.
"They did everything they were supposed to do quickly." —Brian H.
"They are fast, and the work is high quality." —Sara lee M.
"They were very professional, and they went out of their way to do the little extras for me. I really liked that." —Druann J.
"Personalized care" —Mrs. K.
"They gave me a very detailed and accurate estimate. Also, they were very knowledgeable, and they were able to complete the work in an efficient and professional manner. The price was also reasonable." —William C.
"Everything was done on time. The estimate they gave me was accurate, and the quality was good." —James H.
"I thought the manager was very personable and professional. Also the shop was very clean, organized, and they did everything that they said they would do on schedule. The quality of the work was excellent." —Carolyn P.
"I thought they were friendly and prompt." —Kimberly A.
"They did me a favor by touching up a spot. They finished it on time." —Fay M.
"They were very friendly and accommodating. The communication was also good, and they provided me with a loaner car." —Lynne L.
"They were very caring and understanding. They gave me good service, and they were always responsive when I called them. They took care of us." —Rina A.
"I felt that they knew what they were doing, and I could trust them." —Marie W.
"They were fast, kind, and they did everything to my satisfaction. I was extremely impressed with their professionalism." —Donna C.
"The waiting room was very pleasant, and they were helpful in getting everything set up. They were pleasant and personable people." —Susan S.
"They were timely, they had good customer service, and they provided good workmanship." —George K.
"They were thorough, considerate, and professional." —Joyce A.
"They did a good job, and they were very personable." —Barry G.
"They were very straightforward, and they did a good job." —Gerard S.
"I was happy that they got the car fixed. They tried hard to get it right." —Cedric B.
"They were friendly, and they gave me a ride when I needed it. As a single woman, I felt comfortable doing business with them." —Rene L.
"They gave me more personal attention than I have ever been given in a repair shop." —Gene C.
"It was really easy." —Helen T.
"They were flexible and friendly." —Grace C.
"They are very precise in their work, and they do what they say they are going to do. I have used them twice so far." —Oxana P.
"They were quick, easy to work with, and they answered all my questions." —Joel M.
"They were very personable and nice." —Tom A.
"They are very receptive, and they do nice work.” —Albert H.
"They seemed professional, and they did a very accurate estimate." —Merle S.
"They were professional, communicative, and they kept me informed about the progress with my car." —Raj N.
"They did close to a perfect job, and the customer service was great." —Grover H.
"They got my car back pretty fast." —William T.
"They got the job done right, and the process seemed to be free of problems." —Marcos U.
"They kept me informed and explained everything very well. They called before they did anything to the car. We were glad that they were in our insurance network of repair shops." —Rolf M.
"They were very friendly, and they kept me informed all throughout the job. Also, they were timely in completing what they said they were going to do." —Joanne M.
"I liked their courtesy and friendliness." —Arthur Z.
"They were courteous and timely." —Ramesh R.
"They seemed to be nice people, and they knew what they were doing." —Gary G.
"The customer service was fine, and the body work was good." —Cheryl O.
"They were convenient, friendly, and helpful." —Rosa M.
"They were friendly, efficient at getting the work done, and their prices were moderate. Also the price versus the quality of the work was good." —James H.
"The paint job was good...” —Harry I.
"They were very friendly, and they finished the work when they promised." —Kathy K.
"The customer service" —John F.
"They seemed professional and good people." —B.A. P.
"They were easy to do business with." —Scott C.
"They are courteous to the customers, and they finish when they say they're going to." —Bo H.
"They did what they needed to do on time." —Cem U.
"I guess the service was quick." —William O.
"The work was okay." —Kimberly T.
"They are nice, polite, and good people." —Michael G.
|
American Ratings Corporation © 2004 website|Laughlin Design