Auto – Mobile Battery Replacement
Santa Clara County
Ellison’s Towing
(650) 934-0844
24-Hour Dispatch:
(650) 321-8080
(800) 277-8080
1957 Old Middlefield Way
Mountain View, CA 94043
Serving The Greater Bay Area and Beyond
www.ellisonstowing.com
ellisonstowing@aol.com
Brent Carroll & Cheri Ellison Carroll, Owners
SERVICES
Mobile/On Location Battery Replacement
24-Hr Towing Service
Emergency Road Service
Private Property Towing
Long-Distance Auto Transportation
Recoveries, Motorcycles
Lock-Outs/Out Of Gas/Jump Starts
HOURS
Mon – Fri: 8am-5pm
Service Available 24/7
CREDIT
CARDS
MasterCard
Visa
GUARANTEES
100% Coverage Of Any Vehicle Damage We Cause
EMPLOYEES
22
Workers
Comp Insurance
Liability Insurance
State License No. AA243172
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based
on 191 random customer surveys made since July 2006 asking each customer:
"Would you use this company again?"
"Please rate your satisfaction with the quality received."
RATING
STATUS
We declare that Ellison's Towing Service has passed all
of the rating steps and has earned the Diamond Certified award, Certificate
No. 922.
The Ellison family has been serving the community for over 77 years beginning when Earl Ellison Sr. opened the very first autobody repair shop in downtown Palo Alto. Ellison’s Towing was founded by Buzz Ellison in 1965. It has been passed down to and is currently owned and operated by Cheri Ellison-Carroll and her husband Brent Carroll.
Nobody likes having to call for roadside assistance…but when you need it, it’s comforting to know that Ellison’s Towing will be there 24 hours a day, seven days a week, 365 days a year. Their customers enjoy record-breaking response times, professional service and courteous, compassionate treatment.
Ellison’s isn’t just another run-of-the-mill towing company. In 2004, founder Buzz Ellison received the Lifetime Achievement Award from the California Tow Truck Association. Ellison’s extraordinary customer service, professionalism and innovative thinking have garnered them a Pioneer Award, Top Gun Towers Award, Golden Heart Award and AAA’s coveted Gold Award as well as the AAA Bronze Award. Cheri truly believes it takes a heart of gold to be a gold winner. Ellison’s is a trend-setter in the industry and consistently sets the standard for response time and customer satisfaction. They are, in fact, the most award-winning towing company in the United States.
COMPANY PHILOSOPHY
“Our company’s mission is to go ‘Way Out of Our Way’ to deliver W.O.W. factor service and to spoil and pamper our customers. We strive to hear comments such as, ‘Wow, you got here fast’, ‘Wow, your truck is spotless’, ‘Wow, your drivers are well-groomed’, and ‘Wow, your drivers are friendly, professional, and courteous’. It is imperative that we find the customer fast and get them back on the road quickly and safely. Providing fast, courteous and compassionate service has been our family’s joy, privilege and commitment for over 70 years.”
EXCERPTED
SURVEY RESPONSES
“They are local, prompt and helpful.” —David
“They are great. I wouldn’t call anyone else.” —Richard C.
Alameda County
Contra Costa County
Marin
County
Monterey & San Benito Counties
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Clara County
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