Carpet & Upholstery Cleaning

Santa Clara County

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What is the best thing about Elegant Thread, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/23/2006 and 9/29/2007. Customer last names have been initialized for privacy.

“They didn't leave a mess, and they had me check everything before they left. I liked the fact that they left it dry, and I didn't have to wait twelve hours to be able to step on the carpet.” —Heidy C.

“They are very professional.” —Joan J.

“They are very friendly, competent, and they do a great job.” —Jean M.

“They come in, they do the job, and they leave. There have been no problems. I've been very pleased.” —Mark H.

“I like their customer service. They are always there to answer questions, and they send out wonderful newsletters. They are just wonderful.” —Pamela R.

“They took a personal interest in the job rather than just doing it mechanically. They were very responsive, and they did what I asked to do. They also educated me.” —Ruth F.

“I've been using them for years. They are very knowledgeable about what they do, and their service is excellent. All the employees they sent out have been great. We also like the great tips they send us in their newsletters.” —Lisa R.

“They come right away and do the work well and on time.” —Leeora H.

“They do a thorough and good job.” —Rose Ann Y.

“They get my carpets cleaner than any other company I've used before.” —Donna H.

“The scheduling was easy. They were very professional, and they did good work.” —Valerie G.

“The product is good, and they do their job well.” —Mary H.

“They were fast, efficient, and they did a very nice job.” —Carol S.

“They pay attention to details and communicate well. They were also the ones who did the best job cleaning my carpets. I've been using their services for years.” —Ralph M.

“They come in and go right to work. They are also professional, and they really do a nice job with the carpets. We've been using their services for several years.” —David S.

“They are professional, and they do a good job.” —Beverly R.

“They did a good job. They cleaned up after themselves and finished the job quickly.” —Margaret L.

“We are very pleased with the service they have been giving us over the years. They return our calls promptly, and they come out quickly to do a very nice job. My sister also uses them for her rental property.” —Karleen B.

“They arrived on time and did a very nice job.” —Betty M.

“They do an excellent job cleaning my carpets.” —Suzanne B.

“They actually cared about how clean the carpet came out. They were prompt, professional, and they did wonderful work.” —Dee M.

“They came out when they said they would and did a very good job.” —Barbara C.

“The gentleman who came out was very professional, and he did beautiful work. I would like them to come back this summer to do my carpets and upholstery again.” —Rachel M.

“They are prompt, clean, friendly, and they do excellent work. We are very pleased with the work they have done on our carpets.” —Alice S.

“I liked their professionalism and attention to details. They showed up on time and did the job. They also cleaned up well before they left. They even cleaned under my bed.” —Kim V.

“They pay attention to details, and they come out in an emergency situation. They do beautiful work.” —Nancy L.

“They are professional, thorough, and cooperative. They really care about the job they are doing for the customer, and they want the customer to be happy.” —Nancy C.

“They are very efficient, and they do a very good job.” —Deane A.

“They do excellent work. I am very happy with the service they have provided me.” —Sandi B.

“Their customer service is excellent.” —Patricia D.

“They did an excellent job, and I was very happy with the service.” —Lucille G.

“They are knowledgeable, efficient, and they do the type of cleaning our warranty recommends.” —Randie S.

“They came on time and did a good job on my difficult carpet. They were very friendly.” —Carol H.

“They did a good job and came out on time.” —Jon H.

“When I call them, they come out right away. They take very good care of my carpets and Oriental rugs. They provide excellent customer service, and they are just wonderful.” —Nina W.

“Of all the carpet cleaning companies I've tried, they did the best job. I like that they are very customer friendly too.” —Diane P.

“The way they did the work and the end results” —Elmer H.

“The service is excellent.” —Kathleen S.

“Their knowledge and professionalism” —Rachel W.

“They are very reliable and consistent.” —Diana B.

“Our dog is only allowed in one room, which usually has a lot of spots in it. But, the gentleman who came out would not leave until all the spots in the dog's room have been removed. I've always felt that they really care about the customers.” —Adonis D.

“They are prompt and reliable.” —Beverly H.

“They were able to get the carpets really clean.” —Mary Kay A.

“They are professional, and they do excellent work. I've recommended their services to my family and friends.” —Jeanne G.

“The work is good, and they were prompt. We are so glad Randy is back with them.” —Marilyn C.

“They work quickly and everything came out beautifully. My daughter and I are very happy with the work they did for us.” —Jo M.

“They are really nice and helpful.” —Jan B.

“The people who come out are trustworthy, and they do a very good job.” —Nancy W.

“Randy, the gentleman who does our carpets, is just wonderful. He's very polite and caring. We have no complaints about the service they have given us.” —Bill F.

“I've been using them for a number of years. They stand behind what they do, and they are willing to come back and fix something if it's been done incorrectly.” —Pat R.

“They do a good job. Also, if there is a problem, they come back right away.” —Sue W.

“They just do a really thorough and good job.” —Aspen M.

“I like their thoroughness. I also like that I can leave the house when they're here because I trust them.” —Pat K.

“They can always get me in.” —Vianni R.

“They're very professional, responsive, and always on time. They also call me before they arrive. The work they do is high quality.” —Marian K.

“How clean my carpet was” —Judy F.

“Their knowledge in addressing the problem” —Kathy D.

“Good scheduling, good job, and good price” —Carol S.

“They do a good job, and they get here on time.” —Liliane G.

“The crew manager was very knowledgeable, professional, and polite.” —Angela C.

“They are thorough, and they pay attention to details.” —Natalie G.

“They do an excellent job cleaning the carpets, and when they finish, the carpets are almost dry.” —Julie G.

“They're very friendly and helpful. They also showed up on time and did a good job.” —Renee G.

“The end results tell all. The carpets were beautiful and clean.” —Kris M.

“They were thorough, and everything was done well. We were very happy.” —Judy V.

“I liked that they came out quickly and got the job done.” —Marie D.

“They did a good job.” —Cathy O.

“They were very efficient.” —Amy S.

“I like the odor-free product they use which gets my carpets clean.” —Diane Y.

“They did an excellent job cleaning.” —Melissa L.

“They do great work, and we are very satisfied with their services.” —Connie D.

“They are efficient.” —Mary W.

“I've used their services several times over the years, and they've just been the nicest people to deal with.” —Jean N.

“They got my carpets clean. They were very professional, and they worked quickly.” —Eunice S.

“They are very efficient and easy to work with.” —Jean C.

“They came when they said they would and did a nice job. They also gave me full information, and the quality of the job was good.” —Yvonne T.

“I had a mess here. When I called him, it was during Thanksgiving holiday when my bathroom flooded, but he still called me back within one hour and told me what to do. He called me from out of town. They did what they said they were going to do, and they didn't leave a mess. I highly recommend them.” —Eddie S.

“They are very clean, pleasant, and on time.” —Carole F.

“They don't use chemicals.” —Lisa S.

“When we have a problem, they always come back and work on it.” —Jim G.

“They are very thorough.” —Heidi K.

“Their efficiency” —Jim S.

“They do a beautiful job cleaning. The service is also very good.” —Georgia S.

“They were punctual, and they did a good job.” —Marlene G.

“How well they cleaned the carpets and their thoroughness” —Christina K.

“They communicated well with us.” —John M.

“They did a very nice job cleaning my carpets.” —Estelle H.

“They came back when I wasn't satisfied.” —Raquel C.

“They were prompt, and they did a good job.” —Joe K.

“They are reliable and thorough.” —Cindy D.

“They came out right away.” —Liza T.

“They do a very clean job, and they are careful when they clean up after themselves.” —Charlotte K.

“They are always on time and very friendly.” —Josephine D.

“They showed up on time and did the job quickly.” —Jaci W.

“They were timely in adhering to the schedule.” —Grace S.

“They are very friendly.” —Bill O.

“We use them for our home and rental property. They do a great job.” —Jean C.

“I've been using their services for years, and I've always been satisfied. They are nice and polite.” —Jackie R.

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