Heating, Air Conditioning & Ventilation (HVAC)

Santa Clara County

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What did you like best about Cold Craft, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/1/2002 and 8/27/2008. Customer last names have been initialized for privacy. 

“When I call, the technician is always available and he gets the problem solved.” —C. B. D.

“They were on time and professional. They explained everything very well.” —Steven E.

“I liked his professionalism. If I had any questions, he would explain them to me. He did really good work.” —Dick H.

“The work was well done. It was presented well and it was of good quality. They came highly recommended.” —Elizabeth N.

“Their quick response, I thought everything went well. It was a good experience.” —Evelyn C.

“They did what they said they would do on time. It was a simple sheet metal job.” —Glenn K.

“Honest, informative, straightforward and efficient” —Henry M.

“I liked their knowledge. I got a new air conditioner from them. I liked the way they put it in and everything. They did a great job. Also, the servicemen they sent out were good.” —Louis M.

“The quality of their work” —Anita H.

“I know the owner's work history from a previous business where I worked. He always did quality work, which was why I used him. He's always been fair and I trust him.” —Dave T.

“They came in a timely manner and knew what they were doing. It was done quickly and easily.” —Steve P.

“He came when he said he was going to and reported back to me when it was all over. The serviceman was nice.” —Nancy F.

“The guy was very responsive to my needs.” —Patrick C.

“They were responsive. I was very happy with them. They did work for me three years ago. I called them last month for a new problem, they addressed it and everyone went home happy.” —Ronald M.

“They are customer service oriented. I like their timely response.” —G. H. C.

“They were on time.” —M. H. D.

“Their knowledge and efficiency” —Caryl P.

“The woman they send out is excellent. She communicates what is wrong so we can avoid the problem in the future. I am rating them anî8" based on her excellent performance. I really like her.” —Los C.

“They came pretty promptly. They were very nice and I would use them again. I was happy with what they did.” —Micheline L.

“The people were friendly and seemed to care.” —Ann C.

“They were quick to come out and they did the original work they were asked to do.” —Dr. P.

“They were pretty responsive as far as maintenance and the technicians coming out. The technicians were good.” —Jack W.

“They are available when we need them.” —A. C. H.

“The equipment they furnished us with was very good.” —S. C.

"They were very helpful." —V. G.

"I liked that they came and solved the problem and then gave a good detailed description of what needed to be fixed." —L. V. A.

"They were attentive to our service and, when we needed something, they called back and show up within a specified time." —G. H. T.

"They're really fair and honest about suggestions to save money fixing things; there was always options and I liked dealing with Phil." —Mbari

"Convenient and fast" —Lynn P.

"They were professional, friendly, and competent." —Mr. T.

"I like the owner. He is a good guy and very honest." —Valerie M.

"We personally know the people and they have always done a good job for us." —Z. M.

"They were very efficient and answered all my questions." —Warren H.

"It works just as they described." —Dan F.

"Every time I can call Cold Craft, I always get good responses. They come out to fix the problem within hours." —Ed W.

"They did what they said they would do. They also arrived and finished on time." —Belinda H.

"The man who came out was very nice; I've had no problems with the furnace since they worked on it.." —Loraine P.

"They came right out and checked my machine." —V. H.

"They provided very good customer service." —Portrero

"Friendly service" —Carleen S.

"I like that they knew what they were doing." —Dee S.

"I like the quality of the work." —Kendro

"They're usually here on time, and the guy explains to us what he will be doing and when he will be back for the next routine service." —G. C.

"They came out on time, and they were knowledgeable and helpful." —Elizabeth A.

"They're very nice and helpful." —Steve W.

"They did what I paid them to do. They were also clean and knowledgeable." —Virginia A.

"They were very easy to get a hold of." —T. C.

"They were personable, and they explained what they were doing." —Jay H.

"They were prompt, and the technician was very good at keeping me informed. When we asked them to come back to solve a problem, the office staff was very efficient." —Janis T.

"They got back to me right away with an estimate, and the came out quickly." —T. C. C.

"I like that they give a good report after the service." —S. C.

"I like that they call me to tell me when they will be arriving. They ordered the parts right away, and fixed the problem." —Rudy C.

"They were quick to respond, and Phil always knows what to look for." —S. U.

"The guy who came out was very thorough." —Magdalen C.

"From what I remember, they did a good job and they were professional." —Diana P.

"They were prompt, and they did good work." —Byron F.

"They were convenient, efficient, and straightforward." —Cindy C.

"They're very easy to contact." —P. R. M.

"It was an emergency and they helped me at a fair price." —F. B. C.

"Their accuracy" —H. S. M.

"They were very efficient." —L. B. B.

"They were responsive and communicative." —U. S. D.

"I like the man that came out to do the work and he spoke English." —Francis B.

"They fit me in during an emergency situation that I had." —Cathy C.

"They are helpful and did a good job." —Jim G.

"They knew what they were doing." —Wayne H.

"They were efficient, polite, ready to answer questions." —Melanie V.

"Everything works." —C. A. H.

"Their price was great." —Gidel

"Promptness, fast service" —Virginia A.

"They are honest and do a good job" —Melanie K.

"The man who came was nice. I've had no problem with the furnace." —Loraine P.

"They are professional and personable. They answered all my questions and took the time to explain things in detail." —Ann Q.

"Fair price; on time; good job; they knew how to use the equipment." —Nlisa S.

"The whole process was simple with no problems." —Bernie S.

"Their honesty" —Elizabeth S.

"Honesty, up-front" —Dave T.

"They were prompt and courteous." —S. A. S.

"He came and installed my furnace, and got the job done." —Jerry L.

"They came on short notice when others couldn't." —Ludwig M.

"They come in and get the job done." —Lance B.

"I was mostly interested in the fact they carried the May Tag Furnace." —Maureen H.

"They were fast, friendly and helpful. They were just really nice people at a time when we really needed them in here." —Stephen P.

"Seemed to be family oriented and did a clean job." —Kari H.

"It was my second time using them and they did a great job and worked really hard. When we made a change, they would fix it with out a problem." —MaryLu M.

"We personally know the people and they have always done a good job for us." —Jeff D.

"I liked their honesty, speed in responding, their guarantee and their personalities were great." —Louis M.

"I have recommended them a number of times, everything is explained well, very nice people, sales person very nice and I want to thank you, (Diamond Certified) for doing what you do. I will go to the website the next time I'm on line." —Christine K.

"I liked the customer service, the product and the crew that did the installations, they were excellent. Also, I liked the office staff, there is always someone live to answer the phones. The late Mr. John Holt was wonderful to do business with. The calls were always promptly returned and no call was unimportant." —Florence P.

"They were on time and honest." —Vanessa Z.

"I liked the way they explained everything, how it worked and what everything is and the service. They were very friendly, every time I asked something, they explained it to me." —Leonora C.

"Everything. They came right in and did the job and everything seems to be fine." —Marjorie B.

"They were fast and efficient. I found them through Diamond Certified." —Jan M.

"They were tidy, quick, extremely helpful, I didn't feel pressured at all and I love my furnace." —Darryl H.

"Prompt and neat." —Audrey G.

"The owner has insight about the business. He is managing the business well. Senior employees are good technically and in dealing with the public." —Donna R.

"Techs knows their stuff. They do it right the first time" —3Par Data

"Their prices; they're courteous people"
—Adacon

"Customer service" —Aviron

"Quick, courteous, and good clean up"
—Shawn C.

"The technician" —Custom Acoustics

"The guys that came out were very congenial" —CV Therapeutics

"They did what they said and did it promptly"
—Warren D.

"Very nice, patient and respectful" —Hilda H.

"They did more than they had to do" —Jane H.

"The two men who came were professional, quick job" —Simon K.

"We always use them when we need something done right away" —Linwood Realty

"The gentleman was knowledgeable and respectable" —Robert M.

"They did what they said. They fixed the bathroom problem that no one else could fix"
—Mary M.

"They had good prices, really nice, explained everything, personable" —Octant Technologies

"They did a very good job" —William P.

"They were fantastic, they responded rapidly to my call, courteous and precise"
—Charlotte P.

"Out here very promptly, took care of my needs very quickly, I was very pleased"
—Phyllis Q.

"Really nice, knew what he was doing, didn't waste any time" —Matt R.

"Prompt, knew what they were doing, very professional, fixed the problem and it cost me less than $100" —Teresa R.

"Fast service" —Keith S.

"They were very gracious, everybody was fine" —Marilyn S.

"Here when they said, never left a mess, we asked them to come back and help move something for us and they were happy to do so" —James S.

"They have to be good otherwise we wouldn't use them" —Sun Valley Technical Repair

"They keep in touch and do a good job of explaining" —Vista Manor Nursing Center

"They were prompt and courteous" —Rita A.

"Very kind" —Harold B.

"They did a very good job" —Alan C.

"Availability, professionalism" —Tina H.

"They were good" —Wilson P.

"Thorough and quick" —Kevin F.

"They did what they said and did it quick"
—Reality World Resident

"Promptness" —Kathleen H.

"Professional, thorough and answered our questions" —Franklin K.

"Promptness of service" —Sodexho Marriott

"Very professional" —Renson's Automotive

"Personal service" —Jack R.

"I don't have anything special. They just do good work" —Specialty Baking

"Follow-up is very good, and their bids are right on, very competitive, I've used him many times before and I've compared his bids"
—Village Square Realty

"The gentleman was courteous and seemed business-like" —Vitamin Center

"Nothing that I can think of. They just get the job done quickly" —VitaSoy USA Incorporated

"Courteous, professional and dependable"
—VWR Scientific Products

"Speed in response" —Eugene J.

"Efficient and personable" —Mel L.

"I've used them in the past, their response, their care to the service"
—Palo Alto Medical Foundation

"Really friendly, really easy to work with"
—Rome Construction

"They came and did what I asked them to do" —Scott S.

"Service was great, he was in and out"
—Sullivan Productions

"They did a good job. We didn't have any problems" —Extreme Networks

"I've only dealt with them once, they basically plugged up a hole" —Corazon Tech

"They explained things really well and they were willing to come back and correct something when I called them" —Sara T.

"They were knowledgeable" —Clare L.

"The convenient location" —John W.

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