Air Conditioning, Heating & Ventilation

Santa Clara County

Cold Craft, Inc.
A Maytag Dealer

(408) 247-4884

Serving South Bay, the Peninsula and the East Bay

www.coldcraft.com
kent@coldcraft.com
Kent Penning, Owner

SERVICES
Air Conditioning
Heating
Energy Savings
Sheet Metal Service

HOURS
Mon – Fri: 7:30am – 4pm

CREDIT CARDS
MasterCard, Visa

CERTIFICATION/TRAINING
Bryant Day & Night Premier Dealer
Maytag Select HVAC Dealer
Best Furnace Repair Service 1998

Workers Comp Insurance
Liability Insurance
State License No. 631837
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 189 random customer surveys made since July 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Cold Craft, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 117.

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Survey Comments

Since its founding in 1991, Cold Craft, Inc. has earned a reputation as a highly regarded, reliable heating and air conditioning company. They provide service, equipment, and system installations to a customer base that extends from the Peninsula to the South and East Bay Area. Their craftsmen are motivated by challenging projects that other contractors may find too difficult. They also take the time to evaluate their customers' needs, then design and install a custom heating and air conditioning system that will give the best performance and efficiency. Energy efficient upgrades and system retrofit or replacement installations are also Cold Craft specialties. All work and equipment is warrantied and service agreements are available.

COMPANY PHILOSOPHY
"Cold Craft, Inc. has always operated on the premise that quality workmanship, reliable products and courteous, prompt service are the keys to customer satisfaction. Our professional technicians and support staff strive to exceed expectations on every biotech, commercial or residential project. 'Good enough' is never good enough for us! Cold Craft was rated Top Furnace Repair Service Company by the San Jose Mercury News' West Magazine in November 1998. We're even more proud of the fact that customers from all over the Bay Area rate us tops in service every day."

EXCERPTED SURVEY RESPONSES
"They seemed to be family-oriented and did a clean job." —Kari H.

"They were on time and honest."—Vanessa Z.

"They were fast and efficient. I found them through Diamond Certified." —Jan M.

"They were tidy, quick and extremely helpful. I didn't feel pressured at all and I love my furnace." —Darryl H.

"They were prompt and neat." —Audrey G.

“He was really nice, knew what he was doing, and didn’t waste any time.” —Susan R.

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