Kitchen & Bath - Contractors
Santa Clara County
What did you like best about Case Handyman & Remodeling?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/10/05 and 11/29/08. Customer last names have been initialized for privacy.
“They are on time. Their workmen are very qualified. like Jim Kabel. He goes over the job and lets you know where you stand.” —Bob D.
“I liked the guy who came out right away. He was easy to have around. All the work he did was satisfactory. He was prompt about everything.” —Charlene C.
“Efficiency” —Cynthia C.
“The quality of the work, the people who did the work and the overall outcome, the design work they did was good as well.” —Dave M.
“The level of professionalism and expertise” —Ida R.
“They are on time and they work quickly. The quality of the work is good.” —Joan S.
“They work very well with the customer and they are informative. A couple of them give me tips so I know how to do things myself. They are just really friendly. I just think they are great.” —Mariann S.
“Very knowledgeable, quick and good quality work” —Andre W.
“In general, they do a really good job. They are fairly fast. Anything that I call them about, they say yes to. I am really happy about that.” —Annette L.
“They were very professional and very accommodating to my schedule. They stayed within the schedule they predicted. The work was quality. Both people with whom I worked were very professional and patient with my questions. The work was really well done. I was just very impressed with the main guy who did all of the work.” —Cindy S.
“Their professionalism” —Mary H.
“They seem to know what they are doing. They don't charge me an arm and a leg. They are very reasonable.” —Mike W.
“That they are reliable” —Stacy M.
“The owner is fantastic. They respond well. Everyone is very professional.” —Susan L.
“They showed up when they said they would. They finished within two days of the quoted date. They were clean, friendly, and pleasant.” —Bonita C.
“That they provide a lot of different services” —Carla D.
“They do what they say they are going to do. They show up on time.” —Dale B.
“Since they are close by, I can talk to him personally. It is easy to work with him.” —Everett W.
“They are so nice, polite and so sweet.” —Janet M.
“Punctuality and the time that they arrive” —Jeff H.
“They showed up on time and did the work in the amount of time that they said they would.” —Mark S.
“They are reliable. They show up on time and find solutions to fix things without it costing you an arm and a leg.” —Sandy D.
“He knew what he was doing. I basically asked him to do some shower caulking and everything was fine.” —Shankar M.
“That they do what they say they're going to do” —Eileen H.
“I liked that they were able to come out and get the job done really quickly.” —Lisa S.
“The variety of jobs that they can do” —Carla D.
“They do wonderful work.” —Carol A.
“They were reliable, and they spoke English.” —Carol H.
“They are efficient, organized, and ultra friendly. They are so easy to work with.” —Debbie H.
“They were just very easy to work with. They were prompt and upfront. Things were done to my satisfaction.” —Kim R.
“They were on time. They did a quality job, and the cost was reasonable.” —Knute W.
“They schedule and show up when they say they will. They are professional, and they do a good job.” —Marylee Y.
“They provided a proper service.” —Richard P.
“They came up with a less expensive way to do something. They were on time, and they finished the job within the timeframe estimated.” —Barbara R.
“They were conveniently located. They were on time, clean, and neat.” —Don O.
“I liked the man that came out, as he had a creative way to fix and repair the light fixture in our kitchen.” —Dorothy S.
“I liked the work that they did.” —Mary Z.
“They are on time, efficient, and their employees seem to know what they are doing.” —Dale B.
“They were very prompt. They did a very good job the first time.” —Jean D.
“What I liked best about them was that the person could come out to our house when we needed him.” —Jeff H.
“I like the supervisor who comes out and evaluates the jobs.” —John E.
“The guy was very punctual. He did the job and left. He didn't try to stretch it out, and he was very honest.” —Lotina N.
“They are very flexible in terms of the approach to the job. It is easy to get the job going.” —Robert L.
“I used them twice before this last time. They were very prompt and extremely courteous.” —Alice S.
“We appreciated our contact with the workers. They were very friendly, efficient, and good at what they did.” —Mel O.
“The person who did the work was very inventive. He found a less expensive way of doing it.” —Tom M.
“They did a good job on the gate they built for us.” —Tonya C.
“It was easy to schedule, and they were able to fix the problem.” —Carolyn W.
“They were flexible with the start time.” —Richard M.
"He was personable, friendly, and he did a good job." —Carol A.
"He was very informative, friendly, and customer oriented." —Alan B.
"They were prompt, clean, friendly, and creative in solving problems.” —Susan B.
"They showed up on time, and they were fair." —Pat C.
"The guy seemed very honest, and he told me exactly what he could and couldn't do. The work that he did was excellent." —Darlene C.
"They were quick, efficient, and on top of everything." —Kathy D.
"They were clean, on time, and they did what they said they were going to do." —Allison D.
"I liked that they were employees rather than independent contractors. I like that they were able to do than one thing." —Quan Y.
"They came out and did what I wanted them to do." —Brenda G.
"They tried to please me in every way possible." —Georgiana H.
"They were on time and professional. Also, they sent a very excellent worker. He was flexible, and he took care of my projects. Please let them know that I used the gift certificate they gave me for the cheesecake for a family reunion. It was delicious." —Grace H.
"I liked everything about the experience. They were on time, friendly, and they did a good job." —Barbara H.
"They were easy to work with, and they took care of everything." —Dawn H.
"They seemed to do a good job." —Byron K.
"I liked that they were easy to work with me and the quality of the work. Also, they were polite." —Chuck K.
"The professionalism and the quality of the work" —Anna M.
"They did some work for me on some of my properties. I've had no complaints." —Hank M.
"They were very polite, and they seemed concerned with my budget. They didn't try to sell me things I didn't need. Also, the employees were prompt, and I trusted them enough to give them a key to my home so they can do the work." —Damon M.
"They were on time, and the guy seemed to have everything he needed to do the job." —Lisa N.
"The guy who came out was very persistent in trying to fix the problem." —Heather P.
"They were very professional." —Veronica P.
"They were on time, and I felt safe with them in my home. They were very professional, they came in with name badges, and they had all the proper equipment." —Mimi Q.
"I liked how helpful the manager was and the man who came out to do the work was professional." —Donna Q.
"I liked that I could make an appointment, and they showed up on time." —Patricia R.
"Their professionalism and knowledge of the work and the quality of the work they performed." —Dick R.
"They did a good job, and they were on time. Also their price was accurate. I really liked the fact that they sent me a thank-you card. They even had someone come out to check the work." —Lorie R.
"They got the job done quickly in a timely manner." —Johanne R.
"They were courteous, clean, and neat." —Genevieve S.
"Courtesy" —Dolores S.
"They were quick, and they knew exactly what to do. Also, they explained what they were going to do." —Steve S.
"They were clean, efficient, and honest. My wife was very comfortable with them being in the house, and she offered them a tip but they refused it because they said it is company policy not to accept tips. It is rare to see such honesty these days." —Dave S.
"They did a good job for me." —Pam T.
"The thoroughness and quality of the workmanship" —Carolyn W.
"The quality of the work they did" —Carolyn A.
"They were very competent." —Bob B.
"Allen was very personable, he worked through any problems we had, and he did his best when we had a small problem with the work. He did everything he could to make it right. Overall, they offered prompt and courteous service." —Susan B.
"They were friendly, clean, competent, and they came in when they said they were going to come in." —Linda B.
"Their ability to work with our schedule was helpful." —Sally C.
"They were able to get the job done quickly and professionally." —Luke F.
"They were nice, friendly, and tidy." —Barbara G.
"Responsive to my needs" —Scott G.
"The fellow that did the work was very professional and personable. He did a good job." —Margie G.
"They did a good job for me." —Rod H.
"I liked that they were on time, and that they were communicative. Also, they resolved issues when they weren't able to reach us in ways that were very smart." —Dan J.
"I liked dealing with the people." —Carol K.
"They were on time and thorough." —Audrey M.
"They focused a lot of attention on details, and they asked a lot of questions. They also did the work that they agreed to do." —Josh M.
"The quality of the work and the cleanliness" —Kati M.
"They were easy to deal with, and they did what they said they would do." —Robert M.
"The friendly service and the good value for the money" —Marj M.
"I liked the person who did the work very much." —Mary M.
"The fact that they were very quick to follow up and to correct any mistakes." —Rich O.
"They were reliable, and they provided a number of different services." —Mylinh P.
"They were very good with their follow up." —Gerry R.
"They're very prompt, courteous, knowledgeable, and professional." —Claire R.
"They came out right away after we called them." —Mr. S.
"They were prompt, courteous, and they did a good job." —Jeff S.
"They were prompt, professional, and the company is very well run." —Brian W.
"I think they were very timely and courteous." —Patty B.
"The prompt service" —Demone C.
"He seemed to know what he was doing. As a matter of fact, I'm just about to call him up to do some more things for me." —Bill D.
"They were very competent." —Ann G.
"They were timely." —Mike H.
"Prompt" —Tami H.
"Quick to respond and very flexible" —Chris K.
"They were really convenient for me." —Randy L.
"They were professional, and they got the job done." —Eugene L.
"The consultation was very professional, and they were helpful and upfront." —Audrey M.
"It was really easy to book the job, and they were very prompt. They did a good job." —Kirsten O.
"They were prompt, courteous, and neat." —Karen S.
"They were able to cover many aspects of the service." —Kim W.
"They were on time." —Roseanne W.
"I liked the owner. He was very professional, and he fixed the issues I had." —James B.
"They were on time and very professional." —Diana F.
"I like that they come in and do the work when they say they will." —Jesse J.
"Susan Smith was really easy to talk to. She was our only contact, and we liked that sense of continuity. I also liked that I was able to communicate with her by e-mail." —Roger L.
"I liked the professionalism of the office staff." —Randy L.
"I liked that they followed up on the mistakes they made right away. They didn't have to make another trip." —Rudra S.
"I felt secure about who was coming and working in my house. They were very professional." —Ann C.
"The office person was nice." —Jean K.
"Clean, professional, and helpful" —Caroline J.
"They showed up when they were supposed to, and they were responsive to the issue we had with the roof." —Al T.
"The convenience." —Richard P.
"The person who came out was very personable." —Gaye F.
