Hardwood Floors
Santa Clara County
What did you like best about C & S Carpet and Floor Coverings?
The following are verbatim customer responses from research that American
Ratings Corporation conducted between 7/26/2002 and 8/2/2002. Customer last names have been initialized for privacy.
"The type of relationship they build with the customer." —Patrick K.
"The convenience in that they brought the samples to my house." —Alexandra K.
"I like the service and if I have a problem they respond quickly. I have been using them for many years and I like that they know me. I can just call them up and they come do a good job." —Joan L.
"They are efficient, they have good prices, and they came when they said they would." —JoAnn R.
"I like the quality of the floor, I like the installers, and they did a fine job." —Janice C.
"They were responsive to my needs and even rescheduled when I had an issue with my pets." —Dora T.
"The workmanship" —Ted C.
"Their responsiveness" —Angie W.
"Scott was helpful, the installers did an admiral job." —Ray M.
"The customer service" —Annette K.
"They did what they said they would when they said they would." —Mike B.
"They have done a wonderful job, I will use them from now on for all my other businesses." —Judy B.
"The job came out beautiful." —Diane R.
"They took care of the problem." —ary K.
"They were on time and they did a very good job." —Al M.
"They did a great job on our high traffic areas." —Rod M.
"They do a good job, I have done business with them for almost 30 years." —Mike H.
"The service is good and they are prompt." —Michael B.
"They have excellent service and move quickly. I'm a realtor and that is very important to me." —Linda S.
"They are very accommodating." —Jake E.
"The carpet job was very beautiful, but when we needed to follow up they did Not respond promptly." —Mrs. J.
"It is a good company to work with and they have a lot of good people." —Richard N.
"I like Sean, we have worked with him on several jobs and he is great, I can't say enough good about him." —Pegga F.
"I thought they were very professional and nice." —Tessy A.
"They did a good job." —Ron S.
"Mainly their flexibility with their schedule" —Brian I.
"They were friendly, nice, and did things on time." —Lori B.
"The woman who assisted me was very helpful." —MaryAnn V.
"They do excellent work and the carpet is nice." —Ruby U.
"The installers were very efficient and did a good job." —William B.
"They had a good selection and the install went well. They also were able to help when I presented them with a lower price offer from a competitor." —David F.
"Good service." —Bob W.
"He was very clear and explained things well." —Juko D.
"They were very responsive, honest, and helped us pick out the proper carpet." —Linda D.
"I like the products that they offer and they do a good job." —Mike F.
"I decided to do business with them based on my research and we were satisfied with the job they did." —Daniel
"I have been using them for 20 years and they've always done excellent work." —Clay W.
"I have done business with them for twenty years and they've always done great." —Sharon C.
"Wide selection and they did a good job" —Joan T.
"They are nice to work with." —John D.
"My salesperson whom I have used several times is very helpful." —Vicki G.
"They came when they said they would and did the job they were supposed to do." —Douglas R.
"They had good pricing, they were here on time and they did a good job." —Ray
"I've used them for years. They always give me a fair price and if there ever is a problem they take care of it right away." —Julia
"Good response and I've always gotten the help I wanted." —Susan O.
"The rep was wonderful and outstanding." —Noreen T.
"Their quick service, their personalities were fantastic and they were very professional people." —Terry M.
"They were very fast and polite." —Mr. M.
"It was really easy, they were friendly and helpful, there were no problems." —Kelly F.
"The salesperson was very helpful." —Jeanette S.
"Their timeliness, the workmanship and conversing with them was professional." —Sheila V.
"They were available when I needed them, I had the whole house done by them." —Eve C.
"They were quick and efficient ." —Jean B.
"They were very thorough, there were no problems or frustrations, which I've had with other people who have worked on the house. The sales person was good, got back to me and the installer was excellent also." —Steve F.
"Their speed" —Dick S.
"I liked the carpet itself and the way the estimator worked." —Esperanza D.
"The salesman was very helpful." —Ursula M.
"The installers were very professional." —Mrs. W.
"They listened to my concerns and made efforts to please me" —Les S.
"They are prompt" —Valley Investment
"Very reliable" —Home Base Homes
"We
were happy with their responsiveness"
—Olympic Restoration
"They were prompt and friendly" —Nancy P.
"Nice to deal with, the quality of the work was good" —Andy H.
"The prompt service" —Calaveras Business Park
"Their communication" —Denise D.
"The
conversation and friendly dealings"
—John S.
"They were prompt and very neat" —Val P.
"Their prices and their willingness to work with me" —Jackie W.
"They
were quick and did what I needed"
—Maryanne B.
"They're very accommodating, helpful, have good prices, they treat people I send to them very nicely and they always come back and thank me" —Pat E.
"The service is good, prices were good, this particular time I had a warranty problem and they took care of it" —Jim P.
"They were reachable, the guy I was working with gave me his cellphone number, they were very courteous" —Barbara F.
"They were very helpful and helped us to look for what we wanted" —Gilbert M.
"The
service I was given by their employee"
—Bill M.
"They were prompt, got the job done quickly, very nice people" —Specialty Solid Waste
"Very helpful" —Jean R.
"They get the job done well" —Michael M.
"Good prices" —Robert L.
"They were here on time and they worked hard. They did a quick job and moved our furniture" —Norman J.
"The promptness and politeness of the guys that come here" —Brown Insurance
"They
are prompt and do a good job"
—Life's Garden
"They are real friendly" —Cal Western
"They
are here on time and do a decent job"
—M&R Properties
"We
used them once but they did good"
—Southwest Technologies
"The attention to detail" —CPR Services
"I've known them for 25 years and they are darn good" —Perry D.
"I use them all the time. I've looked around and they are the best" —Penco Association
"The seem honest" —Joe M.
"Dependable and honest service" —Ice Builders
"The prompt service" —Leon G.
"They
showed up when they said they would"
—Mike M.
"Prompt
and efficient"
—Sierra Pacific Management
"Competent and prompt" —Dennis A.
"Flexibility" —John B.
"The responsiveness" —Jim H.
"Their rates are good and the service is excellent" —Joanne K.
"Nothing
in particular. They did good work"
—Mr. G.
"The pricing" —Chris O.
"The cost" —Stan J.
"The salesperson was friendly, responsive; the crew was professional and got it done in a timely manner" —Edgar W.
"Salesmen are great they work very well with you, the people are just very nice and do good work" —Gregg B.
"The
girl that came over was very sweet"
—Robert P.
"The service was good, the salesperson was good, installers were very good, price was excellent" —Florence C.
"They
arrive on time, do everything they say they're going to and the quality
is great"
—Black Oaks Associates
"They were articulate and the price was in the ballpark that I wanted" —Robin M.
"Wide variety, good prices" —Rita B.
"Very fast response" —Vivant Medical
"Professionalism" —Design Builders
"They are flexible with the scheduling and I need that" —Valley Village Retirement Center
"The service" —Danny N.
"They
are punctual and fair"
—Town Park Towers
"Their prices" —Rich M.
"When you make an appointment, they are here on time" —Green Team
"They return calls" —Sylvia D.
"They were punctual and finished the job quickly" —Synchronex
"Their bids" —Jeff S.
"Friendly, professional and punctual" —Peter V.
"Thorough and clean up" —Brian H.
"They
did what they said they would"
—Jack W.
"Everthing's well-matched" —Donna P.
"They did a good job" —Ann J.
"The price" —Facilities Maintenance
"The work that was done" —Jessie S.
"The service was quite good and whenever there was a problem they seem to take care of it right away" —Howard L.
"The carpet" —Elias C.
"Their selection and price" —Russell H.
"I don't
know, we just went in, saw what we wanted and they were very helpful"
—Rosemary J.
"We think Sean's wonderful. He goes out and takes the measurements and takes care of all of our customers and they always compliment the work he does for us" —Don H.
"They were fine. Gave me a good price, handled everything very well for a condo I was renting out" —Elaine P.
"The showroom consultation" —Graham M.
"I'm not sure if I would recommend them. I had trouble with one of their installers not doing a good job, they were cooperative and they took care of the problems" —Ronald K.
"Responsive and quick" —Robbie S.
"Prompt service and fairly good work" —Nick P.
"The
fact that you can reach them"
—Forrest W.
"The people who work there" —John L.
"I liked one of the service man, the one who didn't put the flooring in, the flooring itself is beautiful" —John G.
"They were really friendly and they were prompt 75% of the time" —William B.
"I think
the guy who did the work was fine, but the service guy didn't finish his
work"
—Daniel A.
"The
salesman, I think his name is Jeff"
—John M.
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