What is the best thing about Beacon Lighting?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/1/2006 and 3/31/2008. Customer last names have been initialized for privacy.

“The personal attention I got from the entire staff, especially Maria and Ramon.” —Richard

“We used them many times, and they were great.” —Allen C.

“I liked the quality of the people and how they dealt with me.” —Jon A.

“Their customer service.” —Gabriel A.

“They have a very good selection of lights.” —Marilyn A.

“They have really good stuff.” —Wayne A.

“The service was very good.” —William A.

“They were very knowledgeable.” —Bonnie B.

“They were very informative, and they repaired two or three of my old lights. They called me right away when the parts came in and fixed my lights.” —Ed B.

“I liked the fact that the saleswoman listened to me. When she knew what I wanted, she pulled out several books that had lighting samples. She was very helpful.” —Patricia B.

“They have a good selection, and they are very helpful.” —Karen B.

“They were very knowledgeable.” —Tal B.

“The good selection and the sales people” —Valerie B.

“I liked their knowledge, and they knew exactly what I wanted.” —Alan B.

“They didn't have the lamp shades we wanted when we first went into the store, but they got them for us quickly.” —Therese B.

“I like their customer service. They also have what I need.” —Black

“They were very knowledgeable, helpful, and they knew what they were doing.” —Campbell

“Their prices were as good as the other stores, but they had better service.” —Suzanne C.

“They have a large selection of lighting and good customer service.” —Irene C.

“Their helpfulness and knowledge of the products.” —M. c.

“When I went into the showroom, nobody bothered me. I liked that they gave me the freedom to look around. When I was ready, they were willing to answer my questions and help me.” —Sean C.

“They were very helpful. Also if they don't an item, they'll order it.” —Albert D.

“I liked the customer service. I bought a lamp with a broken lens, but they replaced it right away without any questions asked.” —Martha E.

“They have good customer service.” —Mary E.

“They were very helpful, and they had a good selection in the showroom.” —Hector F.

“They are not too far from where I live.” —Judy F.

“They are very friendly and personable.” —Brian G.

“The sales people are very knowledgeable.” —Ondian G.

“I liked the personalized service, and the fact that if they don't have an item, they will order it.” —Patricia G.

“They have a nice selection, and they can order unique or unusual items.” —Dolores H.

“Everyone was very helpful, and they were able to come up with a solution for my lighting problems.” —George H.

“They were attentive, and they worked hard to accommodate my needs.” —Anne H.

“They gave us a good referral for a contractor we were having hard time finding. They also had hard-to-find items, and they worked closely with us on a large project.” —Greg H.

“They were very knowledgeable about what we needed, and they were able to get us what we needed to finish our project on time.” —Donald K.

“They know their stuff. They are very professional, and they stand behind their products. They also gave us good advice.” —Sylvia L.

“They find out what you need and work with you to get the item.” —William L.

“They were very helpful. They asked us what we needed and matched our needs perfectly.” —Richard M.

“The women who work there knew me, and they were very helpful. When I wanted a period piece, they knew exactly which catalog to pull out.” —Sandra M.

“I like Maria and the knowledge they have about the products.” —Michael M.

“They helped me find the light that I wanted. I wanted to get a display item, and when they were taking it out for me, they broke one of the parts. But, the manager went the extra mile to get the part right away for me since I was in a hurry.” —Geri N.

“They have a very big selection.” —Long N.

“They have a good selection of items, and the sales staff is great to work with. They are also very informative. My clients and I have been using their services for years.” —Judy O.

“They're very friendly people, and they're not pushy. They let me browse in their showroom, but they checked with me every so often to see if I had any questions. Also they offer a nice selection of styles. Also their prices are competitive.” —Alexandera P.

“They have a knowledgeable and helpful sales staff available on the floor of their showroom.” —Roger P.

“They showed me catalogs with more choices than what they had in the store. I was also impressed with the knowledge of the sales staff and their friendliness.” —Joanne P.

“They talked to me, took down exactly what I needed, and they were able to help. They were nice people.” —Howard R.

“Personable, friendly and helpful” —Tani R.

“I was impressed with the service I received from them.” —Sue R.

“The good service and quality lighting.” —Kirk R.

“They solved my lighting problems for me.” —Carolyn R.

“The staff is wonderful, and the selection on the floor and in the catalog is great. I like their knowledge and helpfulness. We've been using their services for a while.” —Katie R.

“The quality of the lamps and the selection.” —Will R.

“The selection is good. I was able to find the perfect lamp there.” —S. S.

“They are very knowledgeable. They also do special orders.” —Dorothy S.

“They were very helpful and knowledgeable.” —Marjorie S.

“We found the quality and style of lamps we were looking for in their catalog. We were very impressed with the service we received.” —Joan S.

“The selection was good, and the woman that worked with me was helpful and nice. She showed me many photos and helped me choose colors and styles that would work in my home.” —Maria S.

“I liked their flexibility, ideas, and that they guarantee what they can deliver.” —Yvonne S.

“I liked the saleswoman who helped me. She was wonderful.” —Dianne V.

“I love the two lamps I purchased there. They have a good selection.” —Cynthia V.

“Their knowledge” —Kari B.

“The person who helped me gave me good customer service.” —Catolico

“I liked the fact that they were able to find the light cover that my wife couldn't find anywhere else.” —Norman C.

“The same family has been there for years. I've always had good experiences with them.” —Judish H.

“I've gone there many times. I find that they have good products and service.” —Lora H.

“The selection.” —Bill J.

“It was good.” —Eun L.

“I get individual attention, and they seem to know what they are doing.” —Jo L.

“They're helpful in finding me the items that I need. I do a lot of business with them, and they're usually very accommodating with the prices. Most of all, I like the people who work. All of the above wouldn't matter if they didn't have a good staff.” —Paul L.

“They found what I wanted.” —Claire L.

“Overall, they are a pleasure to do business with.” —Charles M.

“The service.” —Robert M.

“They carry very good products.” —Reza M.

“I am able to find things there that I can't seem to find other places.” —Alice R.

“The selection and price” —Jane S.

“I like the large selection of inventory, the fact that they do repairs, and they can find unusual parts.” —R.J. A.

“They have a good selection and nice people working there.” —Amy K.

“They are friendly, helpful, and they usually have what I need.” —Enid

“They are knowledgeable in their field. We've done quite a bit of business with them.” —Holly L.

“They've been there for a long time, and I've done business with them many times. I'm very familiar with them.” —Peggy M.

“I like that they're local. Also, when I go into the showroom, I know exactly what I want. They don't pressure me into buying other things.” —Ana M.

“I like the family-style atmosphere they have at the showroom.” —Jane O.

“They are very friendly and knowledge.” —Juliana P.

“Their communication is great.” —Gloria P.

“The showroom is nice.” —Donna P.

“They offer a good selection.” —Mark

“The staff was very knowledgeable.” —M. R.

“The selection and helpfulness of the staff” —Steven R.

“The personable service.” —David S.

“They ordered what I needed.” —Ronald S.

“The woman I worked with was knowledgeable.” —LeeAnn S.

“Very helpful and informative.” —Dennis

“Very helpful and accommodating.” —Marilyn V.

“They are close to home, and they have a nice selection.” —Kathie D.

“They have a good selection, and they sell nice products.” —Antonio D.

“They had what I wanted.” —Kathleen G.

“I liked that they let me look in one of their books to find what I was looking for. They didn't push me to pick an item from their showroom.” —Candida M.

“They offer a large variety of lighting.” —Stephanie P.

“They have a very nice selection.” —Janet C.

“They were able to order what I wanted.” —Linda L.

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