Auto Repair

Santa Clara County

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What did you like best about Autotrend Diagnostics?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/12/2003 and 7/7/2008. Customer last names have been initialized for privacy. 

“I was impressed with the knowledge that they gave me. They gave me the whole run down, so I didn't feel like I was left in the dark about my car. They gave me the information that I needed to know, so in that respect, they offered great communication.” —Aaron E.

“They are like family. They are a small shop. I feel like they take really good care of my car.” —Bob J.

“I liked how professional they were. They were totally upfront about everything. They will tell you upfront if things don't need to be fixed. They are very honest that way.” —Dale G.

“I thought they were very good over the phone. When I went there, they explained exactly what they were going to do.” —David D.

“The way they explained everything to me, and they were nice on the phone.” —Debbi L.

“They were nice to deal with, they had reasonable prices, and the work was done quickly.” —Diane L.

“They were very informative, customer friendly, and reasonable with their diagnoses. They told us the bottom line without selling us crap. Their honesty was greatly appreciated.” —Donna B.

“They are honest, and they do what they say they will do.” —Jim B.

“They are professional and very clear about what's going on. They do it right the first time.” —John M.

“Dave is very responsive. He knows us and our cars. He works with us to make sure we are satisfied. He does what he says he will do.” —Kristin B.

“I know the owner. He is very honest, and he always takes care of things.” —Lee E.

“They are thorough, and they make me feel confident about trusting them with my car. I don't feel like I am being ripped off. They are also very friendly to their customers.” —Marcel D.

“They were finished with my car way ahead of schedule. Dave was very friendly.” —Naomi M.

“The guy is great to work with. I've never had to bring anything back.” —Scott C.

“I liked that they were honest with me about my car. I felt like they had expertise in what they were doing.” —Sharon S.

“They were conveniently located, and they had a good reputation. They did a $3,000 job for $700.” —Earl A.

“The quality of the work” —Gary C.

“They really looked into the problem in order to fix it. They were also very courteous to us.” —George T.

“Proximity, the way they interact with the customer, and the way they follow up, they also offered a fair price. They did a good job.” —Glenn S.

“They are very nice, good, and competent. They always say nice things.” —J.R.N.

“They talked to us beforehand about what needed to be repaired, and they updated us on the status of the car. They brought up things that we should be aware of in the future. We will bring our new car there instead of the dealership.” —Jess N.

“He does all of our company cars. He always repairs them to the original condition. He is honest and consistent. He is always correct in his diagnosis. He keeps it until it is fixed the right away. He doesn't overcharge me.” —Nancy Z.

“They are experienced at what they do, and they have very high quality products available. They also have a wonderful customer service department.” —Ray S.

“They explained things very well, and they got my car back to me quickly. They are great the way they are.” —Vicki H.

"They got my car in when I wanted and ready on time" —Kellie A.

"I'm very happy with Dave" —Carol B.

"Workmanship" —Chuck B.

"Timely manner and quality of service" —Rob B.

"They are very nice and helpful" —Carrie B.

"Dave's honesty and his policy on his work, and the way everything is always done right"
—Performance Sound

"Knowledgeable; I had a difficult job and they did fine" —Wally B.

"The seemed very competent and the diagnostic tests were explained" —Mary C.

"They're professional, Dave is a great guy"
—Rolf C.

"They do good work and they work on all our cars" —Mike C.

"They care about doing a good job" —Mary C.

"Customer public relations, the owner is very good with everyone and he answers my questions and takes care of it" —Kristin C.

"I know the owner" —Lee E.

"Dave's personal attention to the customer, they're very knowledgeable and very professional, I'd give them straight 11s" —Mitch F.

"Their very honest, personal service" —Pat F.

"He's very nice and honest and I trust him"
—Barbara F.

"My son was very satisfied" —Kathleen G.

"The quality of the work was excellent and the staff and Dave were extremely personable and treated me like a family member, which made everything very easy" —Michael G.

"Their honesty and their service" —Dale G.

"When we have a problem, he does the diagnostic; he figures out what the first major problems are and then goes even further into detail; anything that is detectable he finds it, then he prices it and lists it by priority, he suggests what needs to be done for safety or for reliability, and then he listens to what I can do now and what I can do later; he schedules very well, and he calls when it's ready; usually he beats his schedule, so that if something like parts takes longer to get, he leaves himself room to get it; he keeps in touch with me; he calls when he's working on it to discuss anything; he has been 100% on everything; his diagnostic capabilities helped with purchases of a few vehicles; as we negotiated for the vehicle, I went by Dave's recommendation; the vehicles have worked reliably since then. When a car comes back and it's still a little rough because of some strange issue, he does lots of research in his network of resources and took care of it NO CHARGE, he had to figure it out. He doesn't give you BS; he goes to extreme lengths on his own time; always clean and neat, friendly, always nice to you, he carries the phone around while he's working on the cars, he answers politely and professionally, he is the best mechanic in the Valley, he keeps it personal and remembers about you, he's excellent about customer service, he knows his stuff, or else he knows how to find out about it, he handles one customer at a time, I see lots of people come back over and over again, he refers me to good people, he's classy."
—Michael G.

"They were knowledgeable and honest and I didn't feel gouged" —Sue G.

"They're a small shop and I was very pleased; Dave is great" —Stan G.

"They did what we asked them to do and they also gave advice and recommendations" —Eliot G.

"I trust Dave" —Brent H.

"Quick service, informative and took care of everything" —Rod H.

"The good work and they're honest and trustworthy" —Thomas H.

"They're very professional and on time"
—Wally H.

"Personalized professional service" —Eric H.

"I like the way they treat me" —Norman H.

"He was very honest and he did something that was a little extra and he was very helpful, almost like a teacher" —Tim H.

"They give you an honest estimate and sometimes they even beat the estimate, and they get stuff done on time" —Laura I.

"They specialize in cars that you can't take to another mechanic and I trust them to do the work" —Tony J.

"It's the only place I go, I trust them" —Sara K.

"Friendly service and they keep you informed"
—Mike K.

"They were very good" —Greg K.

"They were very professional and did the work in a timely manner and Dave explained things really well" —Roy L.

"Personable customer service" —Gail M.

"Their service and that they're upfront with you, and they're good people" —Sandy M.

"He's got an awesome personality, he's very honest, and does good work that lasts" —Corinne M.

"He was able to fix something that was unfixable by other mechanics" —Mike M.

"The work was good" —Inez M.

"Their professionalism and knowledge" —John M.

"They keep the customer informed and keep to a timeline and they called a cab for me" —Ron N.

"Lots of things. He has a very clean shop and he does really good work. He takes care of me" —Aileen N.

"They diagnosed the problem and fixed it"
—Tim P.

"The service was good and I know Dave" —Calvin P.

"They do very good work and I trust them" —Dorothy P.

"They are pretty quick, they are honest, they do good work, I'm happy with the quality and the extent to which they diagnose the problems and were able to fix them, when I call he works it out quickly" —Dante P.

"The attentiveness of the mechanic who was very informative, trustworthy, and honest" —Mike P.

"The service and their troubleshooting capabilities, they can solve impossible problems" —Lee P.

"We've been dealing with them over the years, and I feel like we're getting an honest shake from both Daves" —Dick R.

"They do good work and they were personable" —Peter R.

"They are sincere and there's a trust factor there" —Mark R.

"He's very accessible, did a good job explaining what had to be done, what he could see would be a problem down the road" —Shawn R.

"They were close and polite" —Erna R.

"Dave is incredible" —Bart R.

"I don't feel like I'm being cheated" —Alana S.

"Everything. They're very personable, reasonably priced, and efficient" —Michael Z.

"They're honest" —Bridget S.

"They know what they're doing" —Patty A.

"He understood what was wrong with my car; he gave me confidence that he could fix it" —Ken B.

"The work was okay" —Heidi B.

"Knowledgeable, friendly service" —Alex B.

"It was fast" —Mr. B.

"I could bring the car back when I thought there was a problem and it was without cost"
—Sue B.

"They did fine, they did the job" —Jim C.

"He's upfront and calls you before he does anything" —Brian C.

"I felt that the previous and the current owners both gave me straight answers and didn't take advantage of me being a woman, and I feel like I always got a good deal" —Caroline D.

"The personalized service and help" —Phil F.

"They're easy to communicate with and they are very honest, and they're willing to go along with your decision. I've used them for a number of years" —Brad F.

"They were honest and professional and they gave me the technical data I asked for"
—Eric H.

"I've used them since the other Dave owned the shop and I've always trusted them" —Gary L.

"They seemed very knowledgeable with cars and they solved my problem right away" —Bob J.

"I like everything about them, the fact that they get very personal with care of my automobile, and they don't mind taking the time to discuss all the possibilities, there's a very personal feel around what goes on there" —Linda J.

"They do good work" —Len K.

"He's very thorough" —Rick L.

"Everything" —Ken M.

"Their ability to do good quality diagnostics"
—Jim M.

"They are very professional" —Charles M. Jr.

"The courtesy and friendly environment" —Rich P.

"I like them, they are very friendly" —Tony R.

"Everything checked out extremely well, I had no problems, and Dave gave me a lot of insight as to what could and could not be done"
—Grant Y.

"We know them well so it's personal service"
—Paul T.

"They're courteous and they try to help" —Bill T.

"They are direct about the diagnostics and honest" —Josh A.

"Very thorough" —Steve B.

"The speed, the car was ready on time"
—Ellen E.

"He's real thorough" —Wendella F.

"How personable Dave is" —Kyle G.

"Dave is very good and I trust him with my car and really tries to do the work quickly, Dave always does a very good job, he's been excellent for me" —Helen H.

"Friendly and efficient" —Brian H.

"Reliable" —Kerchen H.

"Completing the work on schedule" —Pat K.

"They pay close attention to the eccentric things that could go on with an old car" —Kirk P.

"They explained to me what I needed, and they performed on time, and they keep me informed" —Ted R.

"The owner was very precise and he was customer friendly" —Darius C.

"Clean shop, seemed to be very honest, he did what he said he would do" —Bronic G.

"They seemed to be quick and he communicated well about what was going on"
—Jenny J.

"They did a good job" —Tim M.

"It seems like a high quality shop" —Rob H.

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