Savvy
Consumer
Tips

by Chris Bjorklund



Ms. Bjorklund is the ombudsman for American Ratings Corporation and
long-time Bay Area consumer reporter.

She can be reached at info@diamondcertified.org.

Windshield Wiper Safety

Hotel Room Discounts

Carpet Cleaning

Keeping ID Handy in Airports

The Great Pre-Pay Question

Buying a Used Car? Critical Free Data

Ivy, Mold and the Southern Exposure

Puzzling over
Pre-paid Phone Cards

Lights Out - Now What?

Avoiding Junk E-mails

Don't Worry About Keeping Up with the Joneses

Low Flow, Oh No!

Late Credit Card Payment = Double Whammy

Don't Be a Fool —
Stay Cool

So You Want to Be a Star?

Carpet Cleaning Myths

Home Inspections — What You Don't Know Can Hurt You

Taking Complaints to the Next Level

The Secret to a Less Stressful Home Remodeling Experience

Smog Check Savvy

"Free" Credit Reports……Hmmm

Window Warranties

Avoid Flooring Fiascoes — Warning About Water!

Perfect Credit? Maybe Not.

Take It Off and Keep It Off

A Great Foundation Makes All the Difference

Tackling the Impossible!

Avoiding Health Plan Hassles

Don't Spend Real Money on Real Fakes

Unplugging an Extra Refrigerator May Cost You in the Long Run

Hold the Mold by Catching Leaks Early

How to Get the Most Out of Your Old Insulation

Keep Your Eye on the Prize When Refinancing

Are You Being Squeezed by a Lemon?

Gophers Be Gone!

All That Glitters Is Definitely Not Gold

Are You Wasting Money on Premium Gasoline?

A "Key" Strategy That Will Literally Open Doors

STOP THIEF! Be Careful What You Discard

A Simple Solution for Your Ant Problem

Lazy About Checking Your Oil? You Have Company.

The 411 on Directory Assistance

How to Give Your Doctor a Check-Up

How to Care for and Feed Your Garbage Disposer

Detecting and Plugging Hidden Leaks

Avoid Surprises — Get a Pre-Sale Home Inspection

Hot Tips on Buying Firewood

Storage: High & Dry!

No More Whining Over the Wine Tab

Don't Mix Cruise Control with Rain or Ice

Should You Get a Microchip ID for Your Pet?

Before You Buy: A Savvy Way to Check Out a Used Car

Give Your Dead Car Battery a Decent Burial

How Often Should You Dry Clean Your Drapes?

Who Should Pay for the New Fence?

Much More About Mulch

Don't Try This at Home

Dissecting Drips in Your Driveway

Car Accident Repairs: Know Your Rights

The Best Way to Preserve Priceless Memories

Use It or Lose It

The Connection Between Your Wallet and Back Pain

A Heads Up on Head Restraints

A Safety Inspection That Could Save You Thousands

Big Auto Repairs? Don't Despair.

Time for an Attic Inspection?

Kids, Social Security Numbers and Identity Theft

Confusing E-Mail Making Another Go-Round

Which Shampoo is Best for You?

Opening Stuck Windows

Why Your Wool Area Rugs Need Special Care

Two Ways to Save Money on Pet Drugs

Pre-Plan But Don't Pre-Pay for Your Funeral

A Word of Caution about Kids and Cords

How to Avoid the 3 Biggest Problems with Kitchen Remodelers

Cleanliness is…Try This at Home!

Auto Financing Secrets Revealed

A Warning for Job Seekers

Inspect Your Gutters Now!

Avoid Gift Card Glitches

Kids Away at College? Here's How to Save Money on Car Insurance

Caring for Stone Countertops

Don't Delay Dealing with Dirty Ducts!

Help Stop Junk Faxing

Deals on College Textbooks

When to Call a Handyman

Great Products for Cleaning Shower Glass

Tax Prep Tip

How to Sniff Out and Eliminate Bad Car Odors

Planning Landscaping that Lasts

A Winning Strategy for New Car Buyers

The Deep Dirt on Dishwashers

Cleaning Tips for Your Computer

Diets, Carbohydrates and Your Body

Extending the Life of Your Car

Expert Advice on Mold

Creating More Closet Space—Quickly & Inexpensively

Give Your Old Cell Phone a New Lease on Life!

Details About Auto Detailing

Say Good-Bye to the Moss on Your House

Time to Replace an Old Mattress?

A New Way to Prevent Cavities

Choosing Kid-Friendly Furniture Fabrics

Why a Solar System Makes Extra Sense - NOW!

Your Car's Blind Spot May Be Bigger Than You Think

House Painting Tips from a Professional

House Painting Choices – One Coat or Three Coats?

Sensible Kitchen & Bathroom Remodels Pay Off

The Latest in Lens Implants

Think About Depreciation When Choosing a New Car

Secret Credit Card Interest Rate-Hike Revealed!

A Tale of Two Auto Repair Shops

Keep Cool with an Attic Fan

Hair Growth Products that Work!

Here's the Deal on Decks

Get a Safe Summer Tan

Protect Your Dog from Heatstroke

Preventing and Controlling Mosquito Problems

A Sneaky Scam Going Around the Internet

The Ins and Outs of Pre-Planning Your Burial

Some Pearls of Wisdom about Pearls

Tricks to Getting the Best Airline Seats in Coach

Readying Your Roof for Winter Rains

How to Eliminate Brown Grass

Controlling Your Kids' Credit Card Spending

A Dry Cleaner's Warning About Holiday Dresses

Why Bother to Tint Your Windows?

Protect Your Hearing

Understanding Your Car's Over-Drive Feature

Does Your Kitchen Need a Tune-Up?

First Aid for Clogged Drains

Late Model Used Cars Offer Big Savings

Chemistry Matters When Choosing a Real Estate Agent

A Good Motto for Home Sellers

Water Heaters With a Lot of Pluses

A Good Motto for Home Sellers

Chemistry Matters When Choosing a Real Estate Agent

Too Many Keys Can Damage Your Car's Ignition

How a Notary Protects Your Personal Information

Sensible Advice for Sofa Buyers

Misconceptions About Fire Sprinklers

First Aid for a Leaky Roof

Leather Furniture Prices Are Coming Down

Disaster Planning For Your Furry Kids

Time to Replace Your Old Furnace?

How to Pass a Smog Check First Time!

Routine Maintenance Extends Your Car’s Life

Caring For Your Carpets Pays Off

Save $$ While Saving Environment by Going Solar Now

Landscaping Lighting – What You Need to Know

Avoid a Scam Called "Phishing"

The Three Doors to Home Ownership

Expert Tips on Choosing Paint Colors

Why Tire Pressure Matters

Time to Take Down a Tree?

Investing In Brand Name Kitchen Appliances

Which Dance Studio is Right For You?

Is Your Hot Water Too Hot?

Simple Adjustments Produce Better Photos

The Grass IS Always Greener!

Some Good News About Grout

Buy A Home With 100% Financing!

Getting The Most Out Of Your Air Conditioner

Why Women Trive on Group Excerise

Be Kind To Your Clutch

Avoiding Costly Camera Repairs

Get Softer Lighting with new Skylights

Say "Good-Bye" to Water Spots on Shower Doors

Don’t Miss These Mileage Tax Deductions!

How Long Will Your Hardwood Floors Last?

A Pitfall with Automatically Paid Bills

How to Compare Lenders and Closing Costs

Have You Considered Bamboo Flooring?

Rust is Your Car's #1 Enemy

Why Not Add a Wine Cellar to Your Home?

Prevent Sun Damage to Your Boat's Upholstery

Considering Cremation Options

Deferring Taxes With a Private Annuity Trust

Tips For Taking Care of Teak Furniture

Be Careful to Avoid An Outrageous Airline Charge!

Choosing a Contractor

Keeping your carpets "Healthy"

Unlicensed Contractors Hit the Streets

California Contract Law Protects Immigrants

Be Your Own Driveway Detective

Fluorescent Lights Have Come a Long Way, Baby!

Spiffing Up Your Car's Exhaust System

Designing Your Own Engagement Ring

Expert Advice on Sizing Up Used Cars

What to Expect With Kitchen Cabinet Refacing

Comparison Shopping for Custom Cabinets and Closets

Boost Your Home's Selling Price

Scientific Tree Care is a Sound Investment

Low Voltage Lighting's Many Benefits

Mosquitoes - A Threat to Your Pet

What You Didn't Know About "Test Only" Smog Centers

Who's Really Going to Do the Work?

Time to Chuck Your Old Hearing Aid?

Use Better Manners to Get Better Service

Big Fuel Savings With Diesel Cars

Buying Diamonds on the Internet?

Removing Pet Urine Stains from Hardwood

Correct Alignment Saves Tires and Gas

Protecting Natural Stone at Home

Your Refrigerator May Need a Steam Bath!

Double Your "Social Space" with a Sunroom

How Long Should a Paint Job Last?

Comprehensive Dental Exams Save Teeth

Learn About a Caterer from the Taste Test

Keeping Quality Furniture in the Family

Why Spend the Extra Money for Shutters?

Expect This from an Insurance Pro

Do Your Landscaping Little by Little

A Warning About Doggie Dental Care

Common Carpet Care Mistakes

Your CPA Can Help Most Now!

Juggling Two Escrows

Make Your Old Bike More Rider-Friendly

Moving Major Appliances and Electronic Equipment

Linoleum Versus Vinyl

Slow Computer Driving You Nuts?

Repair or Replace Your Windshield?

Clean Drains Before the Holidays

New Protections for Used Car Buyers

Can I Afford an Oriental Rug?

The Downside of Doing Your Own Plumbing

Tire Pressure - Details Do Matter

A Good Loan Agent is a Mortgage Matchmaker

Bed Bugs Invading Homes - Yikes!

Efficient Fireplace Burning techniques

Quality Paint Pays for Itself

Cost Effective Ways to Heat Your Home

Save Money by Recycling E-Waste

Cancellation Rights for Health Club Shoppers

Kitchen Cabinet Makeovers

Don't Panic When Check Engine Light Comes On

Ask Pool Contractors for Proof of Insurance

Is Slate Roofing Right for Your Home?

Beautify Your Home from the Inside Out

Keying in on Lock Bumping

Key Pointers on Buying New Condos

Give Your Doctor a Check-Up

Do You Want Whiter Teeth?

Home Inspectors Should Look High and Low

Buy the Right Surveillance System

Choosing Your Assisted Living Community

Window Washing Wisdom

Photos Help Seniors Transition to Retirement Communities

Keep Firewood (and Termites) Away from the House

Your Right to Choose a Body Shop

Have Trees Pruned, Not Butchered!

Make Those Hardwood Floors Last a Lifetime

Get the Right Price for Your Home

Learn from Watching Oil Change Experts

Guidelines and Options for Cremation

Your Feet Are Not Supposed to Hurt!

Curb Appeal and Your Garage Door

Shopping for a Mortgage? Disclosure is key…

Start Retirement Savings Now

Tired of Red, Teary, Irritated Eyes?

Why Use a Designer?

How to Pick the Right Moulding

If You Build It, Will They Come?

How to Test Your Alarm System

Get “M.O.R.E.” Out of Your Remodel

Get a Great Granite Job

Get Involved When Teens Start Driving

The Right Way to Maintain Redwood

Give Your Dry Cleaner All the Facts

How to Drive a Better Deal on a Rental Car

Your Car Needs More Than Just Oil Changes

How to Clean Up the Air Inside Your Home

Water Damage?  What Not to Do

The Latest Window Treatment Trend

The Grass is Green with Synthetic Turf

Be Wary of Debt Settlers’ Claims

Life is Easier with a Universal Remote Control

Facts About High-Quality Faucets

The “Must-Haves” in Kitchen Cabinets

A Growing Demand for Green Paints

Why Functional Fitness Matters

Do You Feel the Earth Moving Under Your Feet?

Do You Have a Great Plumber?

Is Your Line of Credit at Risk?

A Well-Maintained Air Conditioner Saves Energy & Money!

Phony-Check Warning: It’s a Scam!

Heavy Handbags May Hurt You
Or Are You Packing Too Much in Your Purse?

Did You Get a Thorough Termite Inspection?

How to Find Your Next Great Look

Best Ways to Get at Graffiti

 

 

 

 

 

Unlicensed Contractors Hit the Streets
Many of us still need to repair the damage from this winter’s devastating storms and unscrupulous or unlicensed contractors are ready and willing to take advantage of the high demand. Pam Mares, spokeswoman for the Contractors State License Board says her office is doing stings every week and arresting lots of unlicensed contractors. It’s a felony to operate without a license in any place that’s been declared a state or federal disaster area. Contractors who perform more than $500 worth of work in these areas without proper licensing can be fined up to $10,000.

The Contractors Board is urging us not to hire the first contractor who comes along or one that “just happens to be in the neighborhood.” After you get the license number, verify it at www.cslb.ca.gov or 1-800-321-CSLB. Be sure you don’t pay more than 10% or $1,000, whichever is less, as a down payment on any job.

Back to Top

Keeping Your Carpets “Healthy”
Your carpets should be cleaned every 6 to 12 months, depending on the number of people and pets in the home, the foot traffic and where your home is located. John Stewart, owner of Healthy Choice Carpet Cleaners, a Diamond Certified company, recommends using a hot water extraction procedure, and safe, natural products for the best results.

It’s a good idea to vacuum your rugs slowly and thoroughly before you clean it yourself or hire a professional. To help the carpeting dry quickly, close the windows, turn on the fans and crank up the heat if it’s cold outside. If it’s 69 degrees or more, open the windows and turn on the fans. To keep the rugs healthy between cleanings, take your shoes off at the door, and do not go barefoot or wear slippers in the garage. You could be tracking heavy metals and contaminants onto the carpets.

Back to Top

Choosing a Chiropractor
Selecting a chiropractor is a very personal process. As with any search, you can use friends, family or neighbors for referrals to professionals. Once you have those names however, Dr. Marilyn Lindauer from Northgate Chiropractic, a Diamond Certified company, says that you need to interview the office yourself.

Here are some guidelines. 1) See if any chiropractors in your area have earned Diamond Certified. 2) Call a chiropractors office. Do they answer quickly? Is the receptionist helpful? Ask how they handle insurance and about payment options. 3) Visit the office and meet the doctor. Some offer complimentary consultations. Ask about treatment plans and goals. 4) Is the facility clean and neat? Does it appear well organized? From the moment you drive up to the office, you should be doing a “gut check.” Then, it’s up to your instincts.

Back to Top

Be Careful to Avoid An Outrageous Airline Charge!
A friend booked a trip to Europe on-line. When she later checked to see if she could upgrade, the airline told her the ticket she had purchased was not "upgradeable." She understood, but while discussing this with the agent, she mentioned that she had booked her reservation using her first initial only and her last name. The agent warned her that this could cause trouble for her at the airport because the name on the ticket would not EXACTLY match the name on her passport.

Could they reissue her ticket using her full first and last name, same itinerary? They said,"Yes," but it would cost $100! Travel expert Ed Perkins has heard of outrageous fees to change a name for ANY reason, even to fix a stupid mistake. Don’t bother to ask why – the reason is that they can get away with it. My friend complained so much a supervisor waived the fee!

Back to Top

Tips For Taking Care of Teak Furniture

Teak’s beauty is more than skin deep. It's naturally resistant to the ravages of northern California weather, according to Tom Haid, owner of Tom's Teak Outdoor Furniture, the Diamond Certified store in Menlo Park. "I leave my teak outdoors year-round. Simply hose the dirt and debris off. In its natural state, teak weathers to a beautiful silvery grey, which doesn’t affect its durability."

If your teak has been oiled and you want to maintain that golden glow, Mr. Haid recommends a simple treatment, using Thompson’s Water Seal Waterproofer Plus Clear Wood Protector with the green and white label, readily available at Home Depot or OSH. Apply a light coat to clean, dry teak, using a spray bottle. Allow it to "soak in", then wipe any excess off with a clean rag or shop towel. Resist the urge to cover teak when the weather is bad. If you do, mildew may develop.

Back to Top

Deferring Taxes With a Private Annuity Trust
People are reluctant to sell appreciated assets (Real Estate, Stocks, etc.) due to tax consequences. Taxes can be deferred via a 1031 exchange, or installment sales, but may not be appealing options. One lesser known strategy is using a Private Annuity Trust, according to professionals at Davis & Company, a Diamond Certified CPA and Financial Planning firm.

The process begins with the transfer of the property to a previously established Private Annuity Trust. The Trust pays the owner for the property, not in cash, but with a special payment contract called a private annuity that stipulates that payments from the sale go to the owner for the rest of his or her life, essentially in installments. The Trust then sells the property and invests the proceeds to make the annuity payments. Professionals with expertise in this area should be retained to set up such arrangements, as any mistake may have serious legal and tax consequences.

Back to Top

Considering Cremation Options
Most people do not realize all the options they have when it comes to cremation services and products. Patsy Daniels, President of Daniels Chapel of Roses Funeral Home and Crematory, a Diamond Certified company, emphasizes that when a family chooses cremation, they can celebrate someone’s life in a number of different ways.

One option is to use a rental casket, which contains the cremation container inside, for a traditional service. Another choice is having a memorial service without the body present. Remains may be taken to a cemetery and buried or inurned in a niche, scattered at sea or on private property, or returned to the family to keep at home. The best idea is to discuss all the options with your loved ones ahead of time, so your desires are known and can be carried out according to your wishes.

Back to Top

Prevent Sun Damage to Your Boat’s Upholstery

If you spend time out on a boat, you know that wind, water and especially the sun, cause a lot of wear and tear on upholstery. Seats, usually made of vinyl, will start fading and become discolored. Once brittle, the vinyl will start cracking and be ruined in a couple of years. Brad Kearney, Manager of Le Upholstery Shoppe, Inc., a Diamond Certified company, says not cleaning the upholstery after use to remove body oils and suntan lotion will decrease the life of the vinyl.

The best way to protect your investment is to use a boat cover. Today’s custom designs allow you to use the covers on the bow while you’re out in the water. When the boat is stored, you add another piece, which snaps on over the cockpit. A cover will also keep out feral cats, which have been known to stow away in boats and completely destroy upholstery with their claws.

Back to Top

Why Not Add a Wine Cellar to Your Home?

Most people who love fine wine know that you should store the bottles on their side in a cool place. But there’s more to it than that, if you start getting serious about collecting wine. Market Engineering, a Diamond Certified company, says the ideal storage temperature is 55 degrees Fahrenheit with a relative humidity of 70%.

You can get creative with your home wine cellar. And, they can be built in all sizes to fit a closet, a bedroom, the garage or even an attic space. According to Market Engineering, all the walls, floors and ceilings need to have a vapor barrier and rigid urethane or fiberglass insulation. The door needs to be an exterior grade door that is weather stripped on all sides. When tightly sealed, the room is then ready to have the cooling system and wine racks installed. Wine collectors install cellars for the love of properly aged wine and because the improvement adds value to the home.

Back to Top

Rust Is Your Car’s #1 Enemy
Can a car that’s starting to rust be saved? Herman Jew, Manager of Bryant Auto Body, a Diamond Certified company, says surface rust, which is oxidation, can sometimes be polished out. For larger spots, you have to cut out the rusted area and weld a new piece into its place, which is expensive. Rust on the underside of a car is not dangerous if it’s not structural. However, if for example, the rust is under where the seat is bolted down, the floor will be compromised. That’s serious because in a crash, you and the seat could be thrown out of the car! It’s best to prevent rust from starting by: 1) washing and waxing your car often; 2) cleaning off bird droppings right away because they eat into the paint or clear coat; 3) washing off any salt from the ocean air or from icy roads and 4) keeping the car covered as much as you can.

Back to Top

Have You Considered Bamboo Flooring?
Bamboo is a prodigiously growing grass, which is being converted into beautiful, durable flooring. David Kurland, General Manager of Mill Valley Bamboo, a Diamond Certified company, feels that many people choose bamboo because it benefits the environment by saving trees.

There is likely to be significant cost savings to bamboo flooring although there are at least 40 varieties and "looks" of "fully matured" bamboo. You should avoid inexpensive, immature bamboo, which warps, cups and may contain formaldehyde. You can select natural, caramelized, horizontal or vertical versions and install it yourself or hire a professional. Kitchens are the number one room, but bathrooms, in fact, most rooms, may look better with a bamboo floor. It is easy to clean with a damp mop. If damaged, repairs are easy, quick and inexpensive. Warranties are 5 years for commercial applications and lifetime for residential.

Back to Top

How to Compare Lenders and Closing Costs
When purchasing or refinancing a home, everyone wants the best rates. But how do you even begin to shop around? You can’t only look at interest rates when comparing lenders, according to Mark Ardakanian, Broker/Owner of Half Point Mortgage, a Diamond Certified company. You have to compare the lender/investor fees in connection with the rate.

Lenders prepare what is called a "good faith estimate" of the closing costs. They are required to mail it to you within 3 business days of receiving your application. You may want to shop rates by comparing the following: processing fees, administrative fees, underwriting fee, application fee, credit report fee, rate lock fee, etc. and points charged in connection to the loan. Prices can and do vary widely. With this information you can make a more informed choice, and don’t forget, some fees are negotiable.

Back to Top

A Pitfall With Automatically Paid Bills
Did you ever stop to think about what would happen if you became incapacitated or died, and no one in the family knew which of your bills were automatically deducted from credit cards and checking accounts? Melissa Cullen, author of Get It Together – Organize Your Records So Your Family Won’t Have To, by Nolo, says she’s heard of cases where family members have put someone’s health insurance or even a mortgage in jeopardy simply because they didn’t know about the electronic automatic deductions.

Ms. Cullen is recommending that people use a planner to list all those bills deducted automatically from your bank account or by credit card. Include the name of the payee, how much is paid, the account numbers and how you’re notified. Some companies send statements by mail or e-mail every month, while others list the regular charges in a loan document. Explain in your planner exactly where that is too.

Back to Top

How Long Will Your Hardwood Floors Last?
The answer to that question all depends on the type of hardwood floors you have. According to Pete Visalli, owner of Visalli Floors, a Diamond Certified company, recent developments in wood technology and wood flooring installations have led to widespread use of "engineered" or "laminated" flooring. This type of flooring has a very thin layer of hardwood laminated onto a plywood base. It is easier to install and because no sanding or finishing is required, you pay less for it.

What homeowners considering their options should know is that these newer products will never last as long as real hardwood floors. Many find out years later that their "engineered" flooring cannot be refinished. You can easily sand through the thin layer of hardwood down to the plywood, ruining the entire floor. If you plan to stay put for at least 15 years, real hardwood floors will pay off in the long run.

Back to Top

 

Alameda County
Contra Costa County
Marin County
Monterey & San Benito Counties
San Francisco
San Mateo County
Santa Clara County
Santa Cruz County
Solano County
Sonoma County
Other Counties

 

 

 

 

 


©2002-2008 | American Ratings Corporation