Savvy
Consumer
Tips

by Chris Bjorklund



Ms. Bjorklund is the ombudsman for American Ratings Corporation and
long-time Bay Area consumer reporter.

She can be reached at info@diamondcertified.org.

Windshield Wiper Safety

Hotel Room Discounts

Carpet Cleaning

Keeping ID Handy in Airports

The Great Pre-Pay Question

Buying a Used Car? Critical Free Data

Ivy, Mold and the Southern Exposure

Puzzling over
Pre-paid Phone Cards

Lights Out - Now What?

Avoiding Junk E-mails

Don't Worry About Keeping Up with the Joneses

Low Flow, Oh No!

Late Credit Card Payment = Double Whammy

Don't Be a Fool —
Stay Cool

So You Want to Be a Star?

Carpet Cleaning Myths

Home Inspections — What You Don't Know Can Hurt You

Taking Complaints to the Next Level

The Secret to a Less Stressful Home Remodeling Experience

Smog Check Savvy

"Free" Credit Reports……Hmmm

Window Warranties

Avoid Flooring Fiascoes — Warning About Water!

Perfect Credit? Maybe Not.

Take It Off and Keep It Off

A Great Foundation Makes All the Difference

Tackling the Impossible!

Avoiding Health Plan Hassles

Don't Spend Real Money on Real Fakes

Unplugging an Extra Refrigerator May Cost You in the Long Run

Hold the Mold by Catching Leaks Early

How to Get the Most Out of Your Old Insulation

Keep Your Eye on the Prize When Refinancing

Are You Being Squeezed by a Lemon?

Gophers Be Gone!

All That Glitters Is Definitely Not Gold

Are You Wasting Money on Premium Gasoline?

A "Key" Strategy That Will Literally Open Doors

STOP THIEF! Be Careful What You Discard

A Simple Solution for Your Ant Problem

Lazy About Checking Your Oil? You Have Company.

The 411 on Directory Assistance

How to Give Your Doctor a Check-Up

How to Care for and Feed Your Garbage Disposer

Detecting and Plugging Hidden Leaks

Avoid Surprises — Get a Pre-Sale Home Inspection

Hot Tips on Buying Firewood

Storage: High & Dry!

No More Whining Over the Wine Tab

Don't Mix Cruise Control with Rain or Ice

Should You Get a Microchip ID for Your Pet?

Before You Buy: A Savvy Way to Check Out a Used Car

Give Your Dead Car Battery a Decent Burial

How Often Should You Dry Clean Your Drapes?

Who Should Pay for the New Fence?

Much More About Mulch

Don't Try This at Home

Dissecting Drips in Your Driveway

Car Accident Repairs: Know Your Rights

The Best Way to Preserve Priceless Memories

Use It or Lose It

The Connection Between Your Wallet and Back Pain

A Heads Up on Head Restraints

A Safety Inspection That Could Save You Thousands

Big Auto Repairs? Don't Despair.

Time for an Attic Inspection?

Kids, Social Security Numbers and Identity Theft

Confusing E-Mail Making Another Go-Round

Which Shampoo is Best for You?

Opening Stuck Windows

Why Your Wool Area Rugs Need Special Care

Two Ways to Save Money on Pet Drugs

Pre-Plan But Don't Pre-Pay for Your Funeral

A Word of Caution about Kids and Cords

How to Avoid the 3 Biggest Problems with Kitchen Remodelers

Cleanliness is…Try This at Home!

Auto Financing Secrets Revealed

A Warning for Job Seekers

Inspect Your Gutters Now!

Avoid Gift Card Glitches

Kids Away at College? Here's How to Save Money on Car Insurance

Caring for Stone Countertops

Don't Delay Dealing with Dirty Ducts!

Help Stop Junk Faxing

Deals on College Textbooks

When to Call a Handyman

Great Products for Cleaning Shower Glass

Tax Prep Tip

How to Sniff Out and Eliminate Bad Car Odors

Planning Landscaping that Lasts

A Winning Strategy for New Car Buyers

The Deep Dirt on Dishwashers

Cleaning Tips for Your Computer

Diets, Carbohydrates and Your Body

Extending the Life of Your Car

Expert Advice on Mold

Creating More Closet Space—Quickly & Inexpensively

Give Your Old Cell Phone a New Lease on Life!

Details About Auto Detailing

Say Good-Bye to the Moss on Your House

Time to Replace an Old Mattress?

A New Way to Prevent Cavities

Choosing Kid-Friendly Furniture Fabrics

Why a Solar System Makes Extra Sense - NOW!

Your Car's Blind Spot May Be Bigger Than You Think

House Painting Tips from a Professional

House Painting Choices – One Coat or Three Coats?

Sensible Kitchen & Bathroom Remodels Pay Off

The Latest in Lens Implants

Think About Depreciation When Choosing a New Car

Secret Credit Card Interest Rate-Hike Revealed!

A Tale of Two Auto Repair Shops

Keep Cool with an Attic Fan

Hair Growth Products that Work!

Here's the Deal on Decks

Get a Safe Summer Tan

Protect Your Dog from Heatstroke

Preventing and Controlling Mosquito Problems

A Sneaky Scam Going Around the Internet

The Ins and Outs of Pre-Planning Your Burial

Some Pearls of Wisdom about Pearls

Tricks to Getting the Best Airline Seats in Coach

Readying Your Roof for Winter Rains

How to Eliminate Brown Grass

Controlling Your Kids' Credit Card Spending

A Dry Cleaner's Warning About Holiday Dresses

Why Bother to Tint Your Windows?

Protect Your Hearing

Understanding Your Car's Over-Drive Feature

Does Your Kitchen Need a Tune-Up?

First Aid for Clogged Drains

Late Model Used Cars Offer Big Savings

Chemistry Matters When Choosing a Real Estate Agent

A Good Motto for Home Sellers

Water Heaters With a Lot of Pluses

A Good Motto for Home Sellers

Chemistry Matters When Choosing a Real Estate Agent

Too Many Keys Can Damage Your Car's Ignition

How a Notary Protects Your Personal Information

Sensible Advice for Sofa Buyers

Misconceptions About Fire Sprinklers

First Aid for a Leaky Roof

Leather Furniture Prices Are Coming Down

Disaster Planning For Your Furry Kids

Time to Replace Your Old Furnace?

How to Pass a Smog Check First Time!

Routine Maintenance Extends Your Car’s Life

Caring For Your Carpets Pays Off

Save $$ While Saving Environment by Going Solar Now

Landscaping Lighting – What You Need to Know

Avoid a Scam Called "Phishing"

The Three Doors to Home Ownership

Expert Tips on Choosing Paint Colors

Why Tire Pressure Matters

Time to Take Down a Tree?

Investing In Brand Name Kitchen Appliances

Which Dance Studio is Right For You?

Is Your Hot Water Too Hot?

Simple Adjustments Produce Better Photos

The Grass IS Always Greener!

Some Good News About Grout

Buy A Home With 100% Financing!

Getting The Most Out Of Your Air Conditioner

Why Women Trive on Group Excerise

Be Kind To Your Clutch

Avoiding Costly Camera Repairs

Get Softer Lighting with new Skylights

Say "Good-Bye" to Water Spots on Shower Doors

Don’t Miss These Mileage Tax Deductions!

How Long Will Your Hardwood Floors Last?

A Pitfall with Automatically Paid Bills

How to Compare Lenders and Closing Costs

Have You Considered Bamboo Flooring?

Rust is Your Car's #1 Enemy

Why Not Add a Wine Cellar to Your Home?

Prevent Sun Damage to Your Boat's Upholstery

Considering Cremation Options

Deferring Taxes With a Private Annuity Trust

Tips For Taking Care of Teak Furniture

Be Careful to Avoid An Outrageous Airline Charge!

Choosing a Contractor

Keeping your carpets "Healthy"

Unlicensed Contractors Hit the Streets

California Contract Law Protects Immigrants

Be Your Own Driveway Detective

Fluorescent Lights Have Come a Long Way, Baby!

Spiffing Up Your Car's Exhaust System

Designing Your Own Engagement Ring

Expert Advice on Sizing Up Used Cars

What to Expect With Kitchen Cabinet Refacing

Comparison Shopping for Custom Cabinets and Closets

Boost Your Home's Selling Price

Scientific Tree Care is a Sound Investment

Low Voltage Lighting's Many Benefits

Mosquitoes - A Threat to Your Pet

What You Didn't Know About "Test Only" Smog Centers

Who's Really Going to Do the Work?

Time to Chuck Your Old Hearing Aid?

Use Better Manners to Get Better Service

Big Fuel Savings With Diesel Cars

Buying Diamonds on the Internet?

Removing Pet Urine Stains from Hardwood

Correct Alignment Saves Tires and Gas

Protecting Natural Stone at Home

Your Refrigerator May Need a Steam Bath!

Double Your "Social Space" with a Sunroom

How Long Should a Paint Job Last?

Comprehensive Dental Exams Save Teeth

Learn About a Caterer from the Taste Test

Keeping Quality Furniture in the Family

Why Spend the Extra Money for Shutters?

Expect This from an Insurance Pro

Do Your Landscaping Little by Little

A Warning About Doggie Dental Care

Common Carpet Care Mistakes

Your CPA Can Help Most Now!

Juggling Two Escrows

Make Your Old Bike More Rider-Friendly

Moving Major Appliances and Electronic Equipment

Linoleum Versus Vinyl

Slow Computer Driving You Nuts?

Repair or Replace Your Windshield?

Clean Drains Before the Holidays

New Protections for Used Car Buyers

Can I Afford an Oriental Rug?

The Downside of Doing Your Own Plumbing

Tire Pressure - Details Do Matter

A Good Loan Agent is a Mortgage Matchmaker

Bed Bugs Invading Homes - Yikes!

Efficient Fireplace Burning techniques

Quality Paint Pays for Itself

Cost Effective Ways to Heat Your Home

Save Money by Recycling E-Waste

Cancellation Rights for Health Club Shoppers

Kitchen Cabinet Makeovers

Don't Panic When Check Engine Light Comes On

Ask Pool Contractors for Proof of Insurance

Is Slate Roofing Right for Your Home?

Beautify Your Home from the Inside Out

Keying in on Lock Bumping

Key Pointers on Buying New Condos

Give Your Doctor a Check-Up

Do You Want Whiter Teeth?

Home Inspectors Should Look High and Low

Buy the Right Surveillance System

Choosing Your Assisted Living Community

Window Washing Wisdom

Photos Help Seniors Transition to Retirement Communities

Keep Firewood (and Termites) Away from the House

Your Right to Choose a Body Shop

Have Trees Pruned, Not Butchered!

Make Those Hardwood Floors Last a Lifetime

Get the Right Price for Your Home

Learn from Watching Oil Change Experts

Guidelines and Options for Cremation

Your Feet Are Not Supposed to Hurt!

Curb Appeal and Your Garage Door

Shopping for a Mortgage? Disclosure is key…

Start Retirement Savings Now

Tired of Red, Teary, Irritated Eyes?

Why Use a Designer?

How to Pick the Right Moulding

If You Build It, Will They Come?

How to Test Your Alarm System

Get “M.O.R.E.” Out of Your Remodel

Get a Great Granite Job

Get Involved When Teens Start Driving

The Right Way to Maintain Redwood

Give Your Dry Cleaner All the Facts

How to Drive a Better Deal on a Rental Car

Your Car Needs More Than Just Oil Changes

How to Clean Up the Air Inside Your Home

Water Damage?  What Not to Do

The Latest Window Treatment Trend

The Grass is Green with Synthetic Turf

Be Wary of Debt Settlers’ Claims

Life is Easier with a Universal Remote Control

Facts About High-Quality Faucets

The “Must-Haves” in Kitchen Cabinets

A Growing Demand for Green Paints

Why Functional Fitness Matters

Do You Feel the Earth Moving Under Your Feet?

 

 

 

 

 

 

 

Time for an Attic Inspection?
When was the last time you took a close look at the insulation in your attic? It may be time to check things out because the Environmental Protection Agency has issued a warning on insulation that could cause lethal exposure to asbestos. The type raising concern is called Zonolite. John Gorman, President of Save Energy, a Diamond Certified company, says this insulation is made up of shiny, little rectangular cubes. While poking his head into attics for more than 20 years in the Bay Area, Mr. Gorman has not found too much Zonolite. The government though believes that sizeable numbers of affected homes are in Northern California. If you suspect that you might have this type of hazardous insulation in your home, contact a local professional, because the EPA recommends not disturbing the insulation yourself.

Big Auto Repairs? Don't Despair.
My eleven year-old minivan has a transmission leak. Should I even think about investing more than $2000 when the old one goes? Is there a point when it's cheaper to replace a vehicle rather than repair it? Hans Art, owner of Hans Art Automotive, a Diamond Certified company, thinks not. Based on his 34 years of experience, from a strictly monetary standpoint, it almost always makes sense to repair an old car rather than buy a new one. If you keep up with maintenance and repairs, the average monthly expense over 5 to 7 years is one-fourth the cost of a buying a new car. In my case, Mr. Art advises having a thorough inspection to see what else is likely to fail in the next couple of years, before making the investment. Some cars are worth holding onto longer than others, given the repair history. Mr. Art recommends keeping Hondas, Nissans, Toyotas, Subarus, and the BMW 3 series, which can last for 250,000-300,000 miles.

A Safety Inspection That Could Save You Thousands
When was the last time you had an electrician inspect and clean the electrical panel in your home? If you're like most people, you probably don't know that this kind of preventive maintenance could help you avoid a costly power failure. A Vice President of a Diamond Certified company, says most residential and commercial customers should have this type of service performed at least every other year. It's just as important as having your chimney and furnace inspected regularly. The electrician will clean out the dust and debris that accumulates in the fuse box or electrical panel, and tighten loose connections. Those loose connections are a potential fire hazard and are caused by the wires heating up and cooling down under normal electrical loads. While you have the electrician in your home, don't forget to ask him to also check for pre-existing electrical code violations.

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A Heads Up on Head Restraints
When I bought my last new car, I spent a lot of time investigating safety features, such as bumpers and airbags. I didn't give any thought at all to the head restraints, and yet they're key in preventing the most common injuries – neck injuries from rear-end collisions. Russ Rader, a spokesman for the Insurance Institute for Highway Safety, says many head restraints are too low to provide adequate protection from whiplash. The restraint should at least come to the top of your ears (your head's center of gravity), and in general, higher is better. The distance between the restraint and the back of your head should be no more than 4 inches. Car manufacturers, such as Saab, General Motors, Nissan and Volvo, are coming out with new seatback designs which have safer head restraints. For safety ratings of all late model cars, go to the Institute's website at www.hwysafety.org.

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The Connection Between Your Wallet and Back Pain
When a friend kept complaining about back pain, I encouraged him to go to his doctor. He had pain down his leg after sitting for three to four hours. After an exam and x-rays, nothing serious was identified, but his pain did not go away. Then one morning, his wife noticed his wallet bulging from the back of his pants. Once he stopped sitting on his wallet at work, he was pain free. According to a Doctor at a Diamond Certified company, sitting on a big wallet raises one side of the pelvis. This can lead to an abnormal curve in the spine. The stress on muscles, ligaments and nerves may cause stiffness and pain. To avoid the problem, don't keep anything bulky in your back pocket, especially if you're sitting all day at work.

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Use It or Lose It
Most of us start experiencing hearing loss after the age of forty. If you're like most people, you've been putting off having your hearing tested. However, procrastinating about a hearing problem is one of the worst things you can do, according to audiologist Mark Sanford, owner of CSG Better Hearing Center, a Diamond Certified company. The longer your problem goes untreated, the worse it gets and the more difficult it is to treat. Mr. Sanford cites a study where people whose hearing loss was equal in both ears were fitted with a hearing aid in just one ear. The other ear was left untreated. Over a ten-year period, the loss in the ear with the hearing aid changed very little. In the unaided ear, however, speech understanding decreased 20 to 60%, which made adjusting to a hearing aid on that side much more difficult.

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The Best Way to Preserve Priceless Memories
Remember the video you took of your child's kindergarten graduation years ago, and the amazing video of your younger brother's bachelor party? Your old tapes, like old photographs, can deteriorate and all those priceless memories will be lost. Rhys Ludlow, owner of Ludlow Media Services, a Diamond Certified company, tells me that videotapes can last anywhere from 10 to 30 years, depending on how they're stored and how often they're played. Deteriorating tapes don't playback well. Images become jumpy and snowy. The magnetic particles on the tapes become unglued and clog the heads of your tape player. To avoid losing your family's video collection, you may want to consider transferring your videos to DVD. DVDs have a 100+ year life expectancy and can be played thousands of times. On a DVD, you can mark where particular pictures/events are and make copies inexpensively. They're also easy to store and mail.

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Car Accident Repairs: Know Your Rights
When you've had a car accident, one of the first calls you'll probably make is to your insurance company. Typically, if your car needs repairs, the insurance company will give you a list of approved shops, and most people assume they have to go to one of the companies on that list. According to a General Manager of Bay Area Diamond Certified company, that is not the case. You have the right to bring your vehicle to the body shop of your choice, even a dealership if that's whom you prefer. You are also not required to get three estimates. One is enough. If the insurer thinks the estimate for bodywork is too high, then the final price is negotiated between the shop and the insurance company. And one final note, don't forget to report any accident involving $750 or more in damage to either party to the Department of Motor Vehicles. It's state law.

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Dissecting Drips in Your Driveway
Anytime you find evidence of a leak on the driveway from under your car, it's a good idea to inspect further. According to a Customer Service Manager for a Diamond Certified company, fluids are your car's lifeblood. They cool, clean, lubricate and protect all the moving parts of your car. A visual inspection of the fluid will give you some clues. Pink fluid generally is leaking from the transmission, transfer case or power steering. A brown stain would indicate either an oil leak or a leak at the differential. And dripping green, blue or orange fluids are usually from the cooling system. Share this information with your repair shop and ask for a leak inspection, which is not expensive. If you choose to ignore those drips, you could unknowingly be causing damage that will be much more costly to repair later.

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Don't Try This at Home
Many people assume that their automatic garage door will immediately go into reverse if it comes into contact with someone or something. Unfortunately, many doors manufactured before 1993 do not have the infrared safety eyes now required in new systems. Any contact with the lights in the improved safety sensors tells the door to reverse. Mark Griffin, owner of Automatic Garage Door, a Diamond Certified company, does not recommend testing your old garage door yourself. Some homeowners put a box or can under the door and think it's safe because it might hit the items and then go back up without crushing them. What is not readily apparent is that it takes nearly 40 pounds of pressure to trigger reverse, making it especially unsafe for pets, children and seniors who might get hit by a closing door. Even if it eventually reverses, they can still be seriously injured. A new system, complete with safety eyes, costs less than $500, a small investment for your peace of mind.

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Much More About Mulch
Mulch is good for your garden because it adds organic matter, suppresses weed growth, helps conserve water and on top of that, it looks good. One President of a Diamond Certified company, says if you mulch properly, the covering will last anywhere from 2 to 4 years. The right way to do it is to vary your mulch, cover all the bare soil, except around the base of plants and trees. You need to keep those areas dry to prevent fungus from growing. The mulch itself should be 3 to 5 inches deep. He suggests calling a local tree service for free tree clippings to use on the bottom and then dress it up with a thin layer of store-bought mulch. Mini Fir bark is his favorite. You can also save a lot of money by buying it in bulk, rather than by the bag.

Who Should Pay for the New Fence?
You would be amazed at how many people don't bother to talk to their neighbors when a fence needs to be replaced. One owner of a Diamond Certified fencing company, sees this all the time. He says only about 50% of the time is the cost of the job shared 50/50 as it should be. That's usually because one neighbor is more eager than the other to get the job done. Another common neighborhood dispute involves trees. Sometimes branches hang over a fence, and in a big storm, they can break off and cause damage. The person responsible for tree trimming and the damage is the one who owns the property where the tree comes out of the ground. If you disagree about whose property the tree is on, because you're not sure where the exact property line is, you may need to get a copy of the site map recorded with the county and/or hire a surveyor.

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Kids, Social Security Numbers and Identity Theft
When your 5-year-old starts getting pre-approved credit card offers in the mail, that's a clue that someone may be tampering with the child's social security number and credit file. According to Jay Foley, Co-Founder of the Identity Theft Resource Center, identity thieves are now targeting children. Once they get their hands on a young person's social security number, they create a new identity, open credit card accounts, and spend like mad. Kids are the perfect victims in that they won't be applying for credit anytime soon. Mr. Foley doesn't suggest that everyone run credit checks on all their underage children. Unless you notice some red flags, such as minors receiving credit card offers, wait until the child reaches sixteen or so to see if credit agencies have anything listed. This will give you plenty of time to correct any errors before they apply for their own credit cards or college loans.

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