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Ms. Bjorklund is the ombudsman for
American Ratings Corporation and
long-time Bay Area consumer reporter.
She can be reached at info@diamondcertified.org.

Windshield Wiper Safety
Hotel Room Discounts
Carpet Cleaning
Keeping ID Handy in Airports
Buying
a Used Car? Critical Free Data
Ivy, Mold and the Southern Exposure
Puzzling over
Pre-paid Phone Cards
Lights Out - Now What?
Avoiding Junk E-mails
Don't Worry About Keeping Up with the Joneses
Low Flow, Oh No!
Late Credit Card Payment = Double Whammy
Don't Be a Fool
Stay Cool
So You Want to Be a Star?
Carpet Cleaning Myths
Home Inspections What You Don't Know Can Hurt You
Taking Complaints to the Next Level
The Secret to a Less Stressful Home Remodeling Experience
Smog Check Savvy
"Free" Credit Reports
Hmmm
Window Warranties
Avoid Flooring Fiascoes Warning About Water!
Perfect Credit? Maybe Not.
Take It Off and Keep It Off
A Great Foundation Makes All the Difference
Tackling the Impossible!
Avoiding Health Plan Hassles
Don't Spend Real Money on Real Fakes
Unplugging an Extra Refrigerator May Cost You in the Long Run
Hold the Mold by Catching Leaks Early
How to Get the Most Out of Your Old Insulation
Keep Your Eye on the Prize When Refinancing
Are You Being Squeezed by a Lemon?
Gophers Be Gone!
All That Glitters Is Definitely Not Gold
Are You Wasting Money on Premium Gasoline?
A "Key" Strategy That Will Literally Open Doors
STOP THIEF! Be Careful What You Discard
A Simple Solution for Your Ant Problem
Lazy About Checking Your Oil? You Have Company.
The 411 on Directory Assistance
How to Give Your Doctor a Check-Up
How to Care for and Feed Your Garbage Disposer
Detecting and Plugging Hidden Leaks
Avoid Surprises Get a Pre-Sale Home Inspection
Hot Tips on Buying Firewood
Storage: High & Dry!
No More Whining Over the Wine Tab
Don't Mix Cruise Control with Rain or Ice
Should You Get a Microchip ID for Your Pet?
Before You Buy: A Savvy Way to Check Out a Used Car
Give Your Dead Car Battery a Decent Burial
How Often Should You Dry Clean Your Drapes?
Who Should Pay for the New Fence?
Much More About Mulch
Don't Try This at Home
Dissecting Drips in Your Driveway
Car Accident Repairs: Know Your Rights
The Best Way to Preserve Priceless Memories
Use It or Lose It
The Connection Between Your Wallet and Back Pain
A Heads Up on Head Restraints
A Safety Inspection That Could Save You Thousands
Big Auto Repairs? Don't Despair.
Time for an Attic Inspection?
Kids, Social Security Numbers and Identity Theft
Confusing E-Mail Making Another Go-Round
Which Shampoo is Best for You?
Opening Stuck Windows
Why Your Wool Area Rugs Need Special Care
Two Ways to Save Money on Pet Drugs
Pre-Plan But Don't Pre-Pay for Your Funeral
A Word of Caution about Kids and Cords
How to Avoid the 3 Biggest Problems with Kitchen Remodelers
Cleanliness is
Try This at Home!
Auto Financing Secrets Revealed
A Warning for Job Seekers
Inspect Your Gutters Now!
Avoid Gift Card Glitches
Kids Away at College? Here's How to Save Money on Car Insurance
Caring for Stone Countertops
Don't Delay Dealing with Dirty Ducts!
Help Stop Junk Faxing
Deals on College Textbooks
When to Call a Handyman
Great Products for Cleaning Shower Glass
Tax Prep Tip
How to Sniff Out and Eliminate Bad Car Odors
Planning Landscaping that Lasts
A Winning Strategy for New Car Buyers
The Deep Dirt on Dishwashers
Cleaning Tips for Your Computer
Diets, Carbohydrates and Your Body
Extending the Life of Your Car
Expert Advice on Mold
Creating More Closet SpaceQuickly & Inexpensively
Give Your Old Cell Phone a New Lease on Life!
Details About Auto Detailing
Say Good-Bye to the Moss on Your House
Time to Replace an Old Mattress?
A New Way to Prevent Cavities
Choosing Kid-Friendly Furniture Fabrics
Why a Solar System Makes Extra Sense - NOW!
Your Car's Blind Spot May Be Bigger Than You Think
House Painting Tips from a Professional
House Painting Choices One Coat or Three Coats?
Sensible Kitchen & Bathroom Remodels Pay Off
The Latest in Lens Implants
Think About Depreciation When Choosing a New Car
Secret Credit Card Interest Rate-Hike Revealed!
A Tale of Two Auto Repair Shops
Keep Cool with an Attic Fan
Hair Growth Products that Work!
Here's the Deal on Decks
Get a Safe Summer Tan
Protect Your Dog from Heatstroke
Preventing and Controlling Mosquito Problems
A Sneaky Scam Going Around the Internet
The Ins and Outs of Pre-Planning Your Burial
Some Pearls of Wisdom about Pearls
Tricks to Getting the Best Airline Seats in Coach
Readying Your Roof for Winter Rains
How to Eliminate Brown Grass
Controlling Your Kids' Credit Card Spending
A Dry Cleaner's Warning About Holiday Dresses
Why Bother to Tint Your Windows?
Protect Your Hearing
Understanding Your Car's Over-Drive Feature
Does Your Kitchen Need a Tune-Up?
First Aid for Clogged Drains
Late Model Used Cars Offer Big Savings
Chemistry Matters When Choosing a Real Estate Agent
A Good Motto for Home Sellers
Water Heaters With a Lot of Pluses
A Good Motto for Home Sellers
Chemistry Matters When Choosing a Real Estate Agent
Too Many Keys Can Damage Your Car's Ignition
How a Notary Protects Your Personal Information
Sensible Advice for Sofa Buyers
Misconceptions About Fire Sprinklers
First Aid for a Leaky Roof
Leather Furniture Prices Are Coming Down
Disaster Planning For Your Furry Kids
Time to Replace Your Old Furnace?
How to Pass a Smog Check First Time!
Routine Maintenance Extends Your Car’s Life
Caring For Your Carpets Pays Off
Save $$ While Saving Environment by Going Solar Now
Landscaping Lighting – What You Need to Know
Avoid
a Scam Called "Phishing"
The Three Doors to Home Ownership
Expert Tips on Choosing Paint
Colors
Why Tire Pressure Matters
Time to Take Down a Tree?
Investing In Brand Name Kitchen Appliances
Which Dance Studio is Right For You?
Is Your Hot Water Too Hot?
Simple Adjustments Produce Better Photos
The Grass IS Always Greener!
Some Good News About Grout
Buy A Home With 100% Financing!
Getting The Most Out Of Your Air Conditioner
Why Women Trive on Group Excerise
Be Kind To Your Clutch
Avoiding Costly Camera Repairs
Get Softer Lighting with new Skylights
Say "Good-Bye" to Water Spots on Shower Doors
Don’t Miss These Mileage Tax Deductions!
How Long Will Your Hardwood Floors Last?
A Pitfall with Automatically Paid Bills
How to Compare Lenders and Closing Costs
Have You Considered Bamboo Flooring?
Rust is Your Car's #1 Enemy
Why Not Add a Wine Cellar to Your Home?
Prevent Sun Damage to Your Boat's Upholstery
Considering Cremation Options
Deferring Taxes With a Private Annuity Trust
Tips For Taking Care of Teak Furniture
Be Careful to Avoid An Outrageous Airline Charge!
Choosing a Contractor
Keeping your carpets "Healthy"
Unlicensed
Contractors Hit the Streets
California
Contract Law Protects Immigrants
Be
Your Own Driveway Detective
Fluorescent
Lights Have Come a Long Way, Baby!
Spiffing
Up Your Car's Exhaust System
Designing
Your Own Engagement Ring
Expert
Advice on Sizing Up Used Cars
What
to Expect With Kitchen Cabinet Refacing
Comparison
Shopping for Custom Cabinets and Closets
Boost
Your Home's Selling Price
Scientific
Tree Care is a Sound Investment
Low
Voltage Lighting's Many Benefits
Mosquitoes
- A Threat to Your Pet
What
You Didn't Know About "Test Only" Smog Centers
Who's
Really Going to Do the Work?
Time
to Chuck Your Old Hearing Aid?
Use
Better Manners to Get Better Service
Big
Fuel Savings With Diesel Cars
Buying
Diamonds on the Internet?
Removing
Pet Urine Stains from Hardwood
Correct
Alignment Saves Tires and Gas
Protecting
Natural Stone at Home
Your
Refrigerator May Need a Steam Bath!
Double
Your "Social Space" with a Sunroom
How
Long Should a Paint Job Last?
Comprehensive
Dental Exams Save Teeth
Learn
About a Caterer from the Taste Test
Keeping
Quality Furniture in the Family
Why
Spend the Extra Money for Shutters?
Expect
This from an Insurance Pro
Do
Your Landscaping Little by Little
A
Warning About Doggie Dental Care
Common
Carpet Care Mistakes
Your
CPA Can Help Most Now!
Juggling
Two Escrows
Make
Your Old Bike More Rider-Friendly
Moving
Major Appliances and Electronic Equipment
Linoleum
Versus Vinyl
Slow
Computer Driving You Nuts?
Repair
or Replace Your Windshield?
Clean
Drains Before the Holidays
New
Protections for Used Car Buyers
Can
I Afford an Oriental Rug?
The
Downside of Doing Your Own Plumbing
Tire
Pressure - Details Do Matter
A
Good Loan Agent is a Mortgage Matchmaker
Bed
Bugs Invading Homes - Yikes!
Efficient
Fireplace Burning techniques
Quality
Paint Pays for Itself
Cost
Effective Ways to Heat Your Home
Save
Money by Recycling E-Waste
Cancellation
Rights for Health Club Shoppers
Kitchen
Cabinet Makeovers
Don't
Panic When Check Engine Light Comes On
Ask
Pool Contractors for Proof of Insurance
Is
Slate Roofing Right for Your Home?
Beautify
Your Home from the Inside Out
Keying
in on Lock Bumping
Key
Pointers on Buying New Condos
Give
Your Doctor a Check-Up
Do
You Want Whiter Teeth?
Home
Inspectors Should Look High and Low
Buy
the Right Surveillance System
Choosing
Your Assisted Living Community
Window
Washing Wisdom
Photos
Help Seniors Transition to Retirement Communities
Keep
Firewood (and Termites) Away from the House
Your
Right to Choose a Body Shop
Have
Trees Pruned, Not Butchered!
Make
Those Hardwood Floors Last a Lifetime
Get
the Right Price for Your Home
Learn
from Watching Oil Change Experts
Guidelines
and Options for Cremation
Your
Feet Are Not Supposed to Hurt!
Curb
Appeal and Your Garage Door
Shopping
for a Mortgage? Disclosure is key
Start
Retirement Savings Now
Tired
of Red, Teary, Irritated Eyes?
Why
Use a Designer?
How to Pick the Right Moulding
If You Build It, Will They Come?
How to Test Your Alarm System
Get “M.O.R.E.” Out of Your Remodel
Get a Great Granite Job
Get Involved When Teens Start Driving
The Right Way to Maintain Redwood
Give Your Dry Cleaner All the Facts
How to Drive a Better Deal on a Rental Car
Your Car Needs More Than Just Oil Changes
How to Clean Up the Air Inside Your Home
Water Damage? What Not to Do
The Latest Window Treatment Trend
The Grass is Green with Synthetic Turf
Be Wary of Debt Settlers’ Claims
Life is Easier with a Universal Remote Control
Facts About High-Quality Faucets
The “Must-Haves” in Kitchen Cabinets
A Growing Demand for Green Paints
Why Functional Fitness Matters
Do You Feel the Earth Moving Under Your Feet?
Do You Have a Great Plumber?
Is Your Line of Credit at Risk?
A Well-Maintained Air Conditioner Saves Energy & Money!
Phony-Check Warning: It’s a Scam!
Heavy Handbags May Hurt You
Or Are You Packing Too Much in Your Purse?
Did You Get a Thorough Termite Inspection?
How to Find Your Next Great Look
Best Ways to Get at Graffiti
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Time
for an Attic Inspection?
When was the last time you took a close look at the insulation in
your attic? It may be time to check things out because the Environmental
Protection Agency has issued a warning on insulation that could
cause lethal exposure to asbestos. The type raising concern is called
Zonolite. John Gorman, President of Save Energy, a Diamond Certified
company, says this insulation is made up of shiny, little rectangular
cubes. While poking his head into attics for more than 20 years
in the Bay Area, Mr. Gorman has not found too much Zonolite. The
government though believes that sizeable numbers of affected homes
are in Northern California. If you suspect that you might have this
type of hazardous insulation in your home, contact a local professional,
because the EPA recommends not disturbing the insulation yourself.
Big
Auto Repairs? Don't Despair.
My eleven year-old minivan has a transmission leak.
Should I even think about investing more than $2000 when the old
one goes? Is there a point when it's cheaper to replace a vehicle
rather than repair it? Hans Art, owner of Hans
Art Automotive, a Diamond Certified company, thinks not. Based
on his 34 years of experience, from a strictly monetary standpoint,
it almost always makes sense to repair an old car rather than buy
a new one. If you keep up with maintenance and repairs, the average
monthly expense over 5 to 7 years is one-fourth the cost of a buying
a new car. In my case, Mr. Art advises having a thorough inspection
to see what else is likely to fail in the next couple of years,
before making the investment. Some cars are worth holding onto longer
than others, given the repair history. Mr. Art recommends keeping
Hondas, Nissans, Toyotas, Subarus, and the BMW 3 series, which can
last for 250,000-300,000 miles.
A
Safety Inspection That Could Save You Thousands
When was the last time you had an electrician inspect
and clean the electrical panel in your home? If you're like most
people, you probably don't know that this kind of preventive maintenance
could help you avoid a costly power failure. A Vice President of
a Diamond Certified company, says most residential and commercial
customers should have this type of service performed at least every
other year. It's just as important as having your chimney and furnace
inspected regularly. The electrician will clean out the dust and
debris that accumulates in the fuse box or electrical panel, and
tighten loose connections. Those loose connections are a potential
fire hazard and are caused by the wires heating up and cooling down
under normal electrical loads. While you have the electrician in
your home, don't forget to ask him to also check for pre-existing
electrical code violations.
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A
Heads Up on Head Restraints
When I bought my last new car, I spent a lot of time investigating
safety features, such as bumpers and airbags. I didn't give any
thought at all to the head restraints, and yet they're key in preventing
the most common injuries neck injuries from rear-end collisions.
Russ Rader, a spokesman for the Insurance Institute for Highway
Safety, says many head restraints are too low to provide adequate
protection from whiplash. The restraint should at least come to
the top of your ears (your head's center of gravity), and in general,
higher is better. The distance between the restraint and the back
of your head should be no more than 4 inches. Car manufacturers,
such as Saab, General Motors, Nissan and Volvo, are coming out with
new seatback designs which have safer head restraints. For safety
ratings of all late model cars, go to the Institute's website at
www.hwysafety.org.
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The
Connection Between Your Wallet and Back Pain
When a friend kept complaining about back pain, I encouraged him
to go to his doctor. He had pain down his leg after sitting for
three to four hours. After an exam and x-rays, nothing serious was
identified, but his pain did not go away. Then one morning, his
wife noticed his wallet bulging from the back of his pants. Once
he stopped sitting on his wallet at work, he was pain free. According
to a Doctor at a Diamond Certified company, sitting on a big wallet
raises one side of the pelvis. This can lead to an abnormal curve
in the spine. The stress on muscles, ligaments and nerves may cause
stiffness and pain. To avoid the problem, don't keep anything bulky
in your back pocket, especially if you're sitting all day at work.
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Use
It or Lose It
Most of us start experiencing hearing loss after the age of forty.
If you're like most people, you've been putting off having your
hearing tested. However, procrastinating about a hearing problem
is one of the worst things you can do, according to audiologist
Mark Sanford, owner
of CSG Better Hearing
Center, a Diamond Certified company. The longer your problem
goes untreated, the worse it gets and the more difficult it is to
treat. Mr. Sanford cites a study where people whose hearing loss
was equal in both ears were fitted with a hearing aid in just one
ear. The other ear was left untreated. Over a ten-year period, the
loss in the ear with the hearing aid changed very little. In the
unaided ear, however, speech understanding decreased 20 to 60%,
which made adjusting to a hearing aid on that side much more difficult.
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The
Best Way to Preserve Priceless Memories
Remember the video you took of your child's kindergarten graduation
years ago, and the amazing video of your younger brother's bachelor
party? Your old tapes, like old photographs, can deteriorate and
all those priceless memories will be lost. Rhys
Ludlow, owner of Ludlow Media Services,
a Diamond Certified company, tells me that videotapes can last anywhere
from 10 to 30 years, depending on how they're stored and how often
they're played. Deteriorating tapes don't playback well. Images
become jumpy and snowy. The magnetic particles on the tapes become
unglued and clog the heads of your tape player. To avoid losing
your family's video collection, you may want to consider transferring
your videos to DVD. DVDs have a 100+ year life expectancy and can
be played thousands of times. On a DVD, you can mark where particular
pictures/events are and make copies inexpensively. They're also
easy to store and mail.
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Car
Accident Repairs: Know Your Rights
When you've had a car accident, one of the first
calls you'll probably make is to your insurance company. Typically,
if your car needs repairs, the insurance company will give you a
list of approved shops, and most people assume they have to go to
one of the companies on that list. According to a General Manager
of Bay Area Diamond Certified company, that is not the case. You
have the right to bring your vehicle to the body shop of your choice,
even a dealership if that's whom you prefer. You are also not required
to get three estimates. One is enough. If the insurer thinks the
estimate for bodywork is too high, then the final price is negotiated
between the shop and the insurance company. And one final note,
don't forget to report any accident involving $750 or more in damage
to either party to the Department of Motor Vehicles. It's state
law.
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Dissecting
Drips in Your Driveway
Anytime
you find evidence of a leak on the driveway from under your car,
it's a good idea to inspect further. According to a Customer Service
Manager for a Diamond Certified company, fluids are your car's lifeblood.
They cool, clean, lubricate and protect all the moving parts of
your car. A visual inspection of the fluid will give you some clues.
Pink fluid generally is leaking from the transmission, transfer
case or power steering. A brown stain would indicate either an oil
leak or a leak at the differential. And dripping green, blue or
orange fluids are usually from the cooling system. Share this information
with your repair shop and ask for a leak inspection, which is not
expensive. If you choose to ignore those drips, you could unknowingly
be causing damage that will be much more costly to repair later.
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Don't
Try This at Home
Many people assume that their automatic garage door will immediately
go into reverse if it comes into contact with someone or something.
Unfortunately, many doors manufactured before 1993 do not have the
infrared safety eyes now required in new systems. Any contact with
the lights in the improved safety sensors tells the door to reverse.
Mark Griffin, owner of Automatic
Garage Door, a Diamond Certified company, does not recommend
testing your old garage door yourself. Some homeowners put a box
or can under the door and think it's safe because it might hit the
items and then go back up without crushing them. What is not readily
apparent is that it takes nearly 40 pounds of pressure to trigger
reverse, making it especially unsafe for pets, children and seniors
who might get hit by a closing door. Even if it eventually reverses,
they can still be seriously injured. A new system, complete with
safety eyes, costs less than $500, a small investment for your peace
of mind.
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Much
More About Mulch
Mulch is good for your garden because it adds organic matter, suppresses
weed growth, helps conserve water and on top of that, it looks good.
One President of a Diamond Certified company, says if you mulch
properly, the covering will last anywhere from 2 to 4 years. The
right way to do it is to vary your mulch, cover all the bare soil,
except around the base of plants and trees. You need to keep those
areas dry to prevent fungus from growing. The mulch itself should
be 3 to 5 inches deep. He suggests calling a local tree service
for free tree clippings to use on the bottom and then dress it up
with a thin layer of store-bought mulch. Mini Fir bark is his favorite.
You can also save a lot of money by buying it in bulk, rather than
by the bag.
Who
Should Pay for the New Fence?
You would be amazed at how many people don't bother to talk to their
neighbors when a fence needs to be replaced. One owner of a Diamond
Certified fencing company, sees this all the time. He says only
about 50% of the time is the cost of the job shared 50/50 as it
should be. That's usually because one neighbor is more eager than
the other to get the job done. Another common neighborhood dispute
involves trees. Sometimes branches hang over a fence, and in a big
storm, they can break off and cause damage. The person responsible
for tree trimming and the damage is the one who owns the property
where the tree comes out of the ground. If you disagree about whose
property the tree is on, because you're not sure where the exact
property line is, you may need to get a copy of the site map recorded
with the county and/or hire a surveyor.
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Kids,
Social Security Numbers and Identity Theft
When your 5-year-old starts getting
pre-approved credit card offers in the mail, that's a clue that
someone may be tampering with the child's social security number
and credit file. According to Jay Foley, Co-Founder of the Identity
Theft Resource Center, identity thieves are now targeting children.
Once they get their hands on a young person's social security number,
they create a new identity, open credit card accounts, and spend
like mad. Kids are the perfect victims in that they won't be applying
for credit anytime soon. Mr. Foley doesn't suggest that everyone
run credit checks on all their underage children. Unless you notice
some red flags, such as minors receiving credit card offers, wait
until the child reaches sixteen or so to see if credit agencies
have anything listed. This will give you plenty of time to correct
any errors before they apply for their own credit cards or college
loans.
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