Savvy
Consumer
Tips

by Chris Bjorklund



Ms. Bjorklund is the ombudsman for American Ratings Corporation and
long-time Bay Area consumer reporter.

She can be reached at info@diamondcertified.org.

Windshield Wiper Safety

Hotel Room Discounts

Carpet Cleaning

Keeping ID Handy in Airports

The Great Pre-Pay Question

Buying a Used Car? Critical Free Data

Ivy, Mold and the Southern Exposure

Puzzling over
Pre-paid Phone Cards

Lights Out - Now What?

Avoiding Junk E-mails

Don't Worry About Keeping Up with the Joneses

Low Flow, Oh No!

Late Credit Card Payment = Double Whammy

Don't Be a Fool —
Stay Cool

So You Want to Be a Star?

Carpet Cleaning Myths

Home Inspections — What You Don't Know Can Hurt You

Taking Complaints to the Next Level

The Secret to a Less Stressful Home Remodeling Experience

Smog Check Savvy

"Free" Credit Reports……Hmmm

Window Warranties

Avoid Flooring Fiascoes — Warning About Water!

Perfect Credit? Maybe Not.

Take It Off and Keep It Off

A Great Foundation Makes All the Difference

Tackling the Impossible!

Avoiding Health Plan Hassles

Don't Spend Real Money on Real Fakes

Unplugging an Extra Refrigerator May Cost You in the Long Run

Hold the Mold by Catching Leaks Early

How to Get the Most Out of Your Old Insulation

Keep Your Eye on the Prize When Refinancing

Are You Being Squeezed by a Lemon?

Gophers Be Gone!

All That Glitters Is Definitely Not Gold

Are You Wasting Money on Premium Gasoline?

A "Key" Strategy That Will Literally Open Doors

STOP THIEF! Be Careful What You Discard

A Simple Solution for Your Ant Problem

Lazy About Checking Your Oil? You Have Company.

The 411 on Directory Assistance

How to Give Your Doctor a Check-Up

How to Care for and Feed Your Garbage Disposer

Detecting and Plugging Hidden Leaks

Avoid Surprises — Get a Pre-Sale Home Inspection

Hot Tips on Buying Firewood

Storage: High & Dry!

No More Whining Over the Wine Tab

Don't Mix Cruise Control with Rain or Ice

Should You Get a Microchip ID for Your Pet?

Before You Buy: A Savvy Way to Check Out a Used Car

Give Your Dead Car Battery a Decent Burial

How Often Should You Dry Clean Your Drapes?

Who Should Pay for the New Fence?

Much More About Mulch

Don't Try This at Home

Dissecting Drips in Your Driveway

Car Accident Repairs: Know Your Rights

The Best Way to Preserve Priceless Memories

Use It or Lose It

The Connection Between Your Wallet and Back Pain

A Heads Up on Head Restraints

A Safety Inspection That Could Save You Thousands

Big Auto Repairs? Don't Despair.

Time for an Attic Inspection?

Kids, Social Security Numbers and Identity Theft

Confusing E-Mail Making Another Go-Round

Which Shampoo is Best for You?

Opening Stuck Windows

Why Your Wool Area Rugs Need Special Care

Two Ways to Save Money on Pet Drugs

Pre-Plan But Don't Pre-Pay for Your Funeral

A Word of Caution about Kids and Cords

How to Avoid the 3 Biggest Problems with Kitchen Remodelers

Cleanliness is…Try This at Home!

Auto Financing Secrets Revealed

A Warning for Job Seekers

Inspect Your Gutters Now!

Avoid Gift Card Glitches

Kids Away at College? Here's How to Save Money on Car Insurance

Caring for Stone Countertops

Don't Delay Dealing with Dirty Ducts!

Help Stop Junk Faxing

Deals on College Textbooks

When to Call a Handyman

Great Products for Cleaning Shower Glass

Tax Prep Tip

How to Sniff Out and Eliminate Bad Car Odors

Planning Landscaping that Lasts

A Winning Strategy for New Car Buyers

The Deep Dirt on Dishwashers

Cleaning Tips for Your Computer

Diets, Carbohydrates and Your Body

Extending the Life of Your Car

Expert Advice on Mold

Creating More Closet Space—Quickly & Inexpensively

Give Your Old Cell Phone a New Lease on Life!

Details About Auto Detailing

Say Good-Bye to the Moss on Your House

Time to Replace an Old Mattress?

A New Way to Prevent Cavities

Choosing Kid-Friendly Furniture Fabrics

Why a Solar System Makes Extra Sense - NOW!

Your Car's Blind Spot May Be Bigger Than You Think

House Painting Tips from a Professional

House Painting Choices – One Coat or Three Coats?

Sensible Kitchen & Bathroom Remodels Pay Off

The Latest in Lens Implants

Think About Depreciation When Choosing a New Car

Secret Credit Card Interest Rate-Hike Revealed!

A Tale of Two Auto Repair Shops

Keep Cool with an Attic Fan

Hair Growth Products that Work!

Here's the Deal on Decks

Get a Safe Summer Tan

Protect Your Dog from Heatstroke

Preventing and Controlling Mosquito Problems

A Sneaky Scam Going Around the Internet

The Ins and Outs of Pre-Planning Your Burial

Some Pearls of Wisdom about Pearls

Tricks to Getting the Best Airline Seats in Coach

Readying Your Roof for Winter Rains

How to Eliminate Brown Grass

Controlling Your Kids' Credit Card Spending

A Dry Cleaner's Warning About Holiday Dresses

Why Bother to Tint Your Windows?

Protect Your Hearing

Understanding Your Car's Over-Drive Feature

Does Your Kitchen Need a Tune-Up?

First Aid for Clogged Drains

Late Model Used Cars Offer Big Savings

Chemistry Matters When Choosing a Real Estate Agent

A Good Motto for Home Sellers

Water Heaters With a Lot of Pluses

A Good Motto for Home Sellers

Chemistry Matters When Choosing a Real Estate Agent

Too Many Keys Can Damage Your Car's Ignition

How a Notary Protects Your Personal Information

Sensible Advice for Sofa Buyers

Misconceptions About Fire Sprinklers

First Aid for a Leaky Roof

Leather Furniture Prices Are Coming Down

Disaster Planning For Your Furry Kids

Time to Replace Your Old Furnace?

How to Pass a Smog Check First Time!

Routine Maintenance Extends Your Car’s Life

Caring For Your Carpets Pays Off

Save $$ While Saving Environment by Going Solar Now

Landscaping Lighting – What You Need to Know

Avoid a Scam Called "Phishing"

The Three Doors to Home Ownership

Expert Tips on Choosing Paint Colors

Why Tire Pressure Matters

Time to Take Down a Tree?

Investing In Brand Name Kitchen Appliances

Which Dance Studio is Right For You?

Is Your Hot Water Too Hot?

Simple Adjustments Produce Better Photos

The Grass IS Always Greener!

Some Good News About Grout

Buy A Home With 100% Financing!

Getting The Most Out Of Your Air Conditioner

Why Women Trive on Group Excerise

Be Kind To Your Clutch

Avoiding Costly Camera Repairs

Get Softer Lighting with new Skylights

Say "Good-Bye" to Water Spots on Shower Doors

Don’t Miss These Mileage Tax Deductions!

How Long Will Your Hardwood Floors Last?

A Pitfall with Automatically Paid Bills

How to Compare Lenders and Closing Costs

Have You Considered Bamboo Flooring?

Rust is Your Car's #1 Enemy

Why Not Add a Wine Cellar to Your Home?

Prevent Sun Damage to Your Boat's Upholstery

Considering Cremation Options

Deferring Taxes With a Private Annuity Trust

Tips For Taking Care of Teak Furniture

Be Careful to Avoid An Outrageous Airline Charge!

Choosing a Contractor

Keeping your carpets "Healthy"

Unlicensed Contractors Hit the Streets

California Contract Law Protects Immigrants

Be Your Own Driveway Detective

Fluorescent Lights Have Come a Long Way, Baby!

Spiffing Up Your Car's Exhaust System

Designing Your Own Engagement Ring

Expert Advice on Sizing Up Used Cars

What to Expect With Kitchen Cabinet Refacing

Comparison Shopping for Custom Cabinets and Closets

Boost Your Home's Selling Price

Scientific Tree Care is a Sound Investment

Low Voltage Lighting's Many Benefits

Mosquitoes - A Threat to Your Pet

What You Didn't Know About "Test Only" Smog Centers

Who's Really Going to Do the Work?

Time to Chuck Your Old Hearing Aid?

Use Better Manners to Get Better Service

Big Fuel Savings With Diesel Cars

Buying Diamonds on the Internet?

Removing Pet Urine Stains from Hardwood

Correct Alignment Saves Tires and Gas

Protecting Natural Stone at Home

Your Refrigerator May Need a Steam Bath!

Double Your "Social Space" with a Sunroom

How Long Should a Paint Job Last?

Comprehensive Dental Exams Save Teeth

Learn About a Caterer from the Taste Test

Keeping Quality Furniture in the Family

Why Spend the Extra Money for Shutters?

Expect This from an Insurance Pro

Do Your Landscaping Little by Little

A Warning About Doggie Dental Care

Common Carpet Care Mistakes

Your CPA Can Help Most Now!

Juggling Two Escrows

Make Your Old Bike More Rider-Friendly

Moving Major Appliances and Electronic Equipment

Linoleum Versus Vinyl

Slow Computer Driving You Nuts?

Repair or Replace Your Windshield?

Clean Drains Before the Holidays

New Protections for Used Car Buyers

Can I Afford an Oriental Rug?

The Downside of Doing Your Own Plumbing

Tire Pressure - Details Do Matter

A Good Loan Agent is a Mortgage Matchmaker

Bed Bugs Invading Homes - Yikes!

Efficient Fireplace Burning techniques

Quality Paint Pays for Itself

Cost Effective Ways to Heat Your Home

Save Money by Recycling E-Waste

Cancellation Rights for Health Club Shoppers

Kitchen Cabinet Makeovers

Don't Panic When Check Engine Light Comes On

Ask Pool Contractors for Proof of Insurance

Is Slate Roofing Right for Your Home?

Beautify Your Home from the Inside Out

Keying in on Lock Bumping

Key Pointers on Buying New Condos

Give Your Doctor a Check-Up

Do You Want Whiter Teeth?

Home Inspectors Should Look High and Low

Buy the Right Surveillance System

Choosing Your Assisted Living Community

Window Washing Wisdom

Photos Help Seniors Transition to Retirement Communities

Keep Firewood (and Termites) Away from the House

Your Right to Choose a Body Shop

Have Trees Pruned, Not Butchered!

Make Those Hardwood Floors Last a Lifetime

Get the Right Price for Your Home

Learn from Watching Oil Change Experts

Guidelines and Options for Cremation

Your Feet Are Not Supposed to Hurt!

Curb Appeal and Your Garage Door

Shopping for a Mortgage? Disclosure is key…

Start Retirement Savings Now

Tired of Red, Teary, Irritated Eyes?

Why Use a Designer?

How to Pick the Right Moulding

If You Build It, Will They Come?

How to Test Your Alarm System

Get “M.O.R.E.” Out of Your Remodel

Get a Great Granite Job

Get Involved When Teens Start Driving

The Right Way to Maintain Redwood

Give Your Dry Cleaner All the Facts

How to Drive a Better Deal on a Rental Car

Your Car Needs More Than Just Oil Changes

How to Clean Up the Air Inside Your Home

Water Damage?  What Not to Do

The Latest Window Treatment Trend

The Grass is Green with Synthetic Turf

Be Wary of Debt Settlers’ Claims

Life is Easier with a Universal Remote Control

Facts About High-Quality Faucets

The “Must-Haves” in Kitchen Cabinets

A Growing Demand for Green Paints

Why Functional Fitness Matters

Do You Feel the Earth Moving Under Your Feet?

 

 

 

 

 

 

Windshield Wiper Safety
Have you ever had a streaking windshield caused by a wiper blade that was getting old? Until you have time to get it changed, here's a tip to temporarily clear up the problem. Lyde Waitley, owner of Olsen Auto Repair in Livermore, suggests you wipe your wiper blades with an alcohol based hand wipe. You can use eyeglass wipes or even baby wipes. Or, if on the road use the hand wipes from a fast food chicken restaurant. This should clear up your windshield for a little while until you have a chance to change your wiper blades. Clear sailing!

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Hotel Room Discounts
The last time I booked a hotel room in Portland, Oregon, I got a very good deal and it didn't take me hours of shopping around. I already knew that calling the same hotel a few times, both at the 800 number and the local number, might turn up different rates. I also knew that I could get a discount with a AAA or AARP membership. The best price quote was $139 a night for a room with 2 queen-sized beds. Just on a lark, I decided to try one last thing. I checked with the Portland's Visitors Bureau. They had a special for $109/night at the same hotel, which, unlike the other rate, included a complimentary breakfast for two and free parking (otherwise $20 per night). Whenever you're planning to visit a major city, take a peek at what the visitors' bureaus have to offer. You could end up with some extra bucks in your pocket for a night out on the town.

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Carpet Cleaning
Every spring I get the carpets in my house thoroughly cleaned. While some people choose to clean their own carpets with rental equipment, most rug manufacturers recommend a truck-mounted hot water extraction method performed by a certified person. Murray Kahrnoff, of General Carpet, Upholstery and Area Rug Cleaning, says watch out for the advertised specials for carpet cleaning. Some companies use ridiculously low prices to get you to make an appointment, but it‚s a different story when they come out to do the job. Murray says you should be skeptical if a carpet cleaner promotes the "deep scrub" method or claims to use special rakes. This is just hype.

I like my carpet cleaner because he's honest about what he can't do, gives me advice on spot removal or buying rugs and gives me a carpet cleaning spray to remove spots between cleanings. Can you beat that?

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Keeping ID Handy in Airports
If you've been in an airport since 9/11, you know about all the hoops that you have to jump through before you even get to the gate. The last time I flew, I was asked to show my identification a half a dozen times! In the confusion of removing clothing and opening bags for inspection, I misplaced my ID several times. Was it in my pocket or my wallet or at the bottom of my purse? I would panic until I laid my hands on it. My advice is to cover the ID in plastic and hang it around your neck, the way some kids hang their bus passes. That way you can flash it as needed and know where it is at all times.

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The Great Pre-Pay Question
Every time you rent a car, you're offered the pre-paid fuel option. You pay for a full tank ahead of time and the price per gallon is always less than market rates in the area. First, I jumped at the offer. However, when I turned in the car I realized I had only used one-quarter of a tank of gas! So what if the price was competitive. I hadn't used three-quarters of the tank I had paid for. The last time I rented a car I was a little wiser. The prepaid fuel was $1.05 a gallon and the going rate was $1.50 in the area of the drop off. When I returned the van with its tank nearly empty I knew I had won the pre-paid fuel game.

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Buying a Used Car? Critical Free Data
One of the many pitfalls in buying a used car is knowing whether the vehicle has passed the state's Smog Check test. You could end up with a car that needs costly repairs. Department of Consumer Affairs Director Kathleen Hamilton says help is now just a click away. Now you can review a car's test history by entering its license plate number or its Vehicle Identification Number (VIN) at the Bureau of Automotive Repair's website: www.smogcheck.ca.gov. If you find the vehicle hasn't passed the state's test, you can negotiate repairs with the seller or start looking for another used car.

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Ivy, Mold and Southern Exposure
After paying thousands of dollars to have your house painted, what can you do to make the job last as long as possible? Harold Jagoda of J and D Painting warns to keep ivy off of your house because it can destroy about anything. Also trim back nearby trees. They can bring on mold prematurely and once you see mold, it's time to paint. Finally, pay special attention to the southern exposure. That side takes a beating from the elements, so if you touch it up every few years, Harold says you'll lengthen the time the job lasts by 4-5 years.

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Puzzling Over Pre-Paid Phone Calls
Are you fed up with paying too much for long-distance calls while traveling? Consumer Action's Linda Sherry says most pre-paid phone cards will save you money but the surcharges can add up. Use the card at a pay phone and you'll be charged an additional 24 to 75 cents. Use the card to call a mobile phone and sometimes a different rate structure kicks in. Weekly and monthly maintenance fees are common. All these charges can eat up your minutes fast. Fees must be on the card itself or packaging, according to California law. The best deal I've found is the card sold at Costco.

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Lights Out - Now What?
A few lights are out in your house. But some of your lights work so, there's not a power outage in your area. You know what to do: check the lightbulbs and outlets, check the circuit breaker, re-set it, and flip the switch back on. If your lights still don't work, don't call an electrician yet says Dave Lorber, owner of Superior Builders and Remodelers. He recommends you try one last thing. Go back to the circuit breaker and push it hard to the "off" position before flipping it back on. Dave says that 75% of the time that's the problem. So, next time you're caught in the dark, double-check your circuit breaker to save yourself a service call.

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Avoiding Junk E-Mails
When we set up our AOL account, we didn't have a special strategy in mind for minimizing unwanted e-mail advertising, but we inadvertently made a wise move. We chose a screen name as the master name on the account. No one planned to use that name for e-mail. Because AOL allows up to 6 screen names per account, we added four additional e-mail addresses under that same account. We quickly discovered that the add-ons don't get the junk mail the master screen name does. Once a week I delete 50-60 ads for Viagra, free pornography and easy money. We do get a few ads on the other sub-accounts, mostly generated by our individual shopping and browsing, but I can live with that.

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Don't Worry About Keeping Up with the Joneses
That's what Event Planner Karen Dehl and Catering Director Carole Lorenzini of California Classic Catering tell their clients. Just because the Jones family had a sit-down prime rib dinner for their daughter's wedding that doesn't mean you can't opt for something else, like a wonderful hors d'oeuvres reception. The caterers say keep an open mind and let the professionals use their creativity. You should insist on a taste test before hiring a caterer. After all, you wouldn't buy a car without a test-drive. And tell the caterer about guests' dietary restrictions. They can usually accommodate you with advance notice. Finally, many people forget that all the leftover food and beverages are yours after a catered event. Don't be shy about asking for a very large doggy bag!

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Low Flow, Oh No!
Low water pressure out of a kitchen or bathroom faucet is usually not a good sign. You think, "Uh-oh. Something's broken. Call the plumber." Before you panic, check one thing first. Unscrew the end of the faucet and clean out the aerator, the little screen that catches pebbles and sediment. This is something anyone can do, even if you're not too handy. You'd be surprised how often a clogged aerator is the culprit. If you're looking for other ways to save on appliance repairs, check out Fix It Yourself for Less by Mort Schultz and Consumer Reports Books. I have had this book for years and it's saved me hundreds of dollars and many service calls.

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Late Credit Card Payment = Double Whammy
This one could slip by you if you don't read your credit card agreements and statements carefully, and who does? Credit card companies are getting tougher on customers who make late payments. According to Liz Davidson, Founder and CEO of San Francisco-based Financial Finesse, if your payment is late, even by a day, you may not just get dinged with a late fee. Some creditors will also increase the rate you pay on your unpaid balances. These penalty APRs, as they're called, can be as much as 7% to 10% higher than the usual annual percentage rate. You could be punished for just a few billing cycles, or you may get stuck with the higher rate from then on. Credit card payers, beware!

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Don't Be a Fool — Stay Cool
This is the time of the year to get your car's air conditioner checked out, even if it's not acting up. Most of the time all you need is a little preventive maintenance, Freon and oil, and it doesn't cost much. But if you unwittingly run the air conditioner without proper fluids, you can wreck the compressor, which costs about $900 to replace. Tim Johnson, owner of Dublin Car Tek, a Diamond Certified company, says air conditioning repair shops certified by ASE (Automotive Service Excellence) use the right equipment to evaluate your system and use the right fluids. Service technicians, who don't know what they're doing, sometimes use propane instead of Freon causing serious and expensive damage.

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So You Want to Be a Star?
According to the San Francisco District Attorney, every Bay Area county is getting complaints right now about modeling agencies that promise more than they can deliver. They even prey on kids! They recruit in malls and tell you if you pay for classes, photos and pictures on a website, you can be famous. Quality modeling agencies don't charge you money up-front, and they don't make you buy your photos from them. They never make guarantees about getting modeling jobs either. The top talent agencies are all licensed and bonded through the State Department of Industrial Relations. Call (415)703-4846 or check www.dir.ca.gov/databases/dlselr/Talag.html.

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Carpet Cleaning Myths
The first time I had my carpets steam cleaned, I was worried that they would be wet for days. Precision Cleaning Services' Owner Curt Holman says that's a common misconception. The truth is, if you hire a good technician who uses the right equipment, carpets should be dry within 4 to 8 hours. Another myth is that you should delay cleaning new carpets for as long as possible because they will never be as good as new again. Modern cleaning methods remove all residues and more frequent cleaning in fact extends the carpet's life. Finally, some consumers believe Scotchguarding is built into their carpets permanently. Fabric protection does wear off and needs to be renewed within 6 months to a year in high-traffic areas and every other year for the rest of your carpets.

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Home Inspections – What You Don't Know Can Hurt You
When you make one of the biggest investments of your life, it's well worth it to hire a home inspector to report on the condition of the house. The fees generally range from $350 to $500, depending on square footage. According to a Diamond Certified Real Estate Broker, most home inspectors are generalists, not specialists, who go out of their way to identify major visible defects. She suggests if you get a report saying the furnace is bad, for example, it may be worth it to pay a little extra for a furnace specialist to check things out. Sometimes, the problem can be easily resolved with a minor repair. Moore cautions against doing the inspection yourself or having a friend in the trades do it. It's too easy to miss big items such as chimney repairs and potential electrical code violations.

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