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Ms. Bjorklund is the ombudsman for
American Ratings Corporation and
long-time Bay Area consumer reporter.
She can be reached at info@diamondcertified.org.

Windshield Wiper Safety
Hotel Room Discounts
Carpet Cleaning
Keeping ID Handy in Airports
The Great Pre-Pay Question
Buying
a Used Car? Critical Free Data
Ivy, Mold and the Southern Exposure
Puzzling over
Pre-paid Phone Cards
Lights Out - Now What?
Avoiding Junk E-mails
Don't Worry About Keeping Up with the Joneses
Low Flow, Oh No!
Late Credit Card Payment = Double Whammy
Don't Be a Fool
Stay Cool
So You Want to Be a Star?
Carpet Cleaning Myths
Home Inspections What You Don't Know Can Hurt You
Taking Complaints to the Next Level
The Secret to a Less Stressful Home Remodeling Experience
Smog Check Savvy
"Free" Credit Reports
Hmmm
Window Warranties
Avoid Flooring Fiascoes Warning About Water!
Perfect Credit? Maybe Not.
Take It Off and Keep It Off
A Great Foundation Makes All the Difference
Tackling the Impossible!
Avoiding Health Plan Hassles
Don't Spend Real Money on Real Fakes
Unplugging an Extra Refrigerator May Cost You in the Long Run
Hold the Mold by Catching Leaks Early
How to Get the Most Out of Your Old Insulation
Keep Your Eye on the Prize When Refinancing
Are You Being Squeezed by a Lemon?
Gophers Be Gone!
All That Glitters Is Definitely Not Gold
Are You Wasting Money on Premium Gasoline?
A "Key" Strategy That Will Literally Open Doors
STOP THIEF! Be Careful What You Discard
A Simple Solution for Your Ant Problem
Lazy About Checking Your Oil? You Have Company.
The 411 on Directory Assistance
How to Give Your Doctor a Check-Up
How to Care for and Feed Your Garbage Disposer
Detecting and Plugging Hidden Leaks
Avoid Surprises Get a Pre-Sale Home Inspection
Hot Tips on Buying Firewood
Storage: High & Dry!
No More Whining Over the Wine Tab
Don't Mix Cruise Control with Rain or Ice
Should You Get a Microchip ID for Your Pet?
Before You Buy: A Savvy Way to Check Out a Used Car
Give Your Dead Car Battery a Decent Burial
How Often Should You Dry Clean Your Drapes?
Who Should Pay for the New Fence?
Much More About Mulch
Don't Try This at Home
Dissecting Drips in Your Driveway
Car Accident Repairs: Know Your Rights
The Best Way to Preserve Priceless Memories
Use It or Lose It
The Connection Between Your Wallet and Back Pain
A Heads Up on Head Restraints
A Safety Inspection That Could Save You Thousands
Big Auto Repairs? Don't Despair.
Time for an Attic Inspection?
Kids, Social Security Numbers and Identity Theft
Confusing E-Mail Making Another Go-Round
Which Shampoo is Best for You?
Opening Stuck Windows
Why Your Wool Area Rugs Need Special Care
Two Ways to Save Money on Pet Drugs
Pre-Plan But Don't Pre-Pay for Your Funeral
A Word of Caution about Kids and Cords
How to Avoid the 3 Biggest Problems with Kitchen Remodelers
Cleanliness is
Try This at Home!
Auto Financing Secrets Revealed
A Warning for Job Seekers
Inspect Your Gutters Now!
Avoid Gift Card Glitches
Kids Away at College? Here's How to Save Money on Car Insurance
Caring for Stone Countertops
Don't Delay Dealing with Dirty Ducts!
Help Stop Junk Faxing
Deals on College Textbooks
When to Call a Handyman
Great Products for Cleaning Shower Glass
Tax Prep Tip
How to Sniff Out and Eliminate Bad Car Odors
Planning Landscaping that Lasts
A Winning Strategy for New Car Buyers
The Deep Dirt on Dishwashers
Cleaning Tips for Your Computer
Diets, Carbohydrates and Your Body
Extending the Life of Your Car
Expert Advice on Mold
Creating More Closet SpaceQuickly & Inexpensively
Give Your Old Cell Phone a New Lease on Life!
Details About Auto Detailing
Say Good-Bye to the Moss on Your House
Time to Replace an Old Mattress?
A New Way to Prevent Cavities
Choosing Kid-Friendly Furniture Fabrics
Why a Solar System Makes Extra Sense - NOW!
Your Car's Blind Spot May Be Bigger Than You Think
House Painting Tips from a Professional
House Painting Choices One Coat or Three Coats?
Sensible Kitchen & Bathroom Remodels Pay Off
The Latest in Lens Implants
Think About Depreciation When Choosing a New Car
Secret Credit Card Interest Rate-Hike Revealed!
A Tale of Two Auto Repair Shops
Keep Cool with an Attic Fan
Hair Growth Products that Work!
Here's the Deal on Decks
Get a Safe Summer Tan
Protect Your Dog from Heatstroke
Preventing and Controlling Mosquito Problems
A Sneaky Scam Going Around the Internet
The Ins and Outs of Pre-Planning Your Burial
Some Pearls of Wisdom about Pearls
Tricks to Getting the Best Airline Seats in Coach
Readying Your Roof for Winter Rains
How to Eliminate Brown Grass
Controlling Your Kids' Credit Card Spending
A Dry Cleaner's Warning About Holiday Dresses
Why Bother to Tint Your Windows?
Protect Your Hearing
Understanding Your Car's Over-Drive Feature
Does Your Kitchen Need a Tune-Up?
First Aid for Clogged Drains
Late Model Used Cars Offer Big Savings
Chemistry Matters When Choosing a Real Estate Agent
A Good Motto for Home Sellers
Water Heaters With a Lot of Pluses
A Good Motto for Home Sellers
Chemistry Matters When Choosing a Real Estate Agent
Too Many Keys Can Damage Your Car's Ignition
How a Notary Protects Your Personal Information
Sensible Advice for Sofa Buyers
Misconceptions About Fire Sprinklers
First Aid for a Leaky Roof
Leather Furniture Prices Are Coming Down
Disaster Planning For Your Furry Kids
Time to Replace Your Old Furnace?
How to Pass a Smog Check First Time!
Routine Maintenance Extends Your Car’s Life
Caring For Your Carpets Pays Off
Save $$ While Saving Environment by Going Solar Now
Landscaping Lighting – What You Need to Know
Avoid
a Scam Called "Phishing"
The Three Doors to Home Ownership
Expert Tips on Choosing Paint
Colors
Why Tire Pressure Matters
Time to Take Down a Tree?
Investing In Brand Name Kitchen Appliances
Which Dance Studio is Right For You?
Is Your Hot Water Too Hot?
Simple Adjustments Produce Better Photos
The Grass IS Always Greener!
Some Good News About Grout
Buy A Home With 100% Financing!
Getting The Most Out Of Your Air Conditioner
Why Women Trive on Group Excerise
Be Kind To Your Clutch
Avoiding Costly Camera Repairs
Get Softer Lighting with new Skylights
Say "Good-Bye" to Water Spots on Shower Doors
Don’t Miss These Mileage Tax Deductions!
How Long Will Your Hardwood Floors Last?
A Pitfall with Automatically Paid Bills
How to Compare Lenders and Closing Costs
Have You Considered Bamboo Flooring?
Rust is Your Car's #1 Enemy
Why Not Add a Wine Cellar to Your Home?
Prevent Sun Damage to Your Boat's Upholstery
Considering Cremation Options
Deferring Taxes With a Private Annuity Trust
Tips For Taking Care of Teak Furniture
Be Careful to Avoid An Outrageous Airline Charge!
Choosing a Contractor
Keeping your carpets "Healthy"
Unlicensed
Contractors Hit the Streets
California
Contract Law Protects Immigrants
Be
Your Own Driveway Detective
Fluorescent
Lights Have Come a Long Way, Baby!
Spiffing
Up Your Car's Exhaust System
Designing
Your Own Engagement Ring
Expert
Advice on Sizing Up Used Cars
What
to Expect With Kitchen Cabinet Refacing
Comparison
Shopping for Custom Cabinets and Closets
Boost
Your Home's Selling Price
Scientific
Tree Care is a Sound Investment
Low
Voltage Lighting's Many Benefits
Mosquitoes
- A Threat to Your Pet
What
You Didn't Know About "Test Only" Smog Centers
Who's
Really Going to Do the Work?
Time
to Chuck Your Old Hearing Aid?
Use
Better Manners to Get Better Service
Big
Fuel Savings With Diesel Cars
Buying
Diamonds on the Internet?
Removing
Pet Urine Stains from Hardwood
Correct
Alignment Saves Tires and Gas
Protecting
Natural Stone at Home
Your
Refrigerator May Need a Steam Bath!
Double
Your "Social Space" with a Sunroom
How
Long Should a Paint Job Last?
Comprehensive
Dental Exams Save Teeth
Learn
About a Caterer from the Taste Test
Keeping
Quality Furniture in the Family
Why
Spend the Extra Money for Shutters?
Expect
This from an Insurance Pro
Do
Your Landscaping Little by Little
A
Warning About Doggie Dental Care
Common
Carpet Care Mistakes
Your
CPA Can Help Most Now!
Juggling
Two Escrows
Make
Your Old Bike More Rider-Friendly
Moving
Major Appliances and Electronic Equipment
Linoleum
Versus Vinyl
Slow
Computer Driving You Nuts?
Repair
or Replace Your Windshield?
Clean
Drains Before the Holidays
New
Protections for Used Car Buyers
Can
I Afford an Oriental Rug?
The
Downside of Doing Your Own Plumbing
Tire
Pressure - Details Do Matter
A
Good Loan Agent is a Mortgage Matchmaker
Bed
Bugs Invading Homes - Yikes!
Efficient
Fireplace Burning techniques
Quality
Paint Pays for Itself
Cost
Effective Ways to Heat Your Home
Save
Money by Recycling E-Waste
Cancellation
Rights for Health Club Shoppers
Kitchen
Cabinet Makeovers
Don't
Panic When Check Engine Light Comes On
Ask
Pool Contractors for Proof of Insurance
Is
Slate Roofing Right for Your Home?
Beautify
Your Home from the Inside Out
Keying
in on Lock Bumping
Key
Pointers on Buying New Condos
Give
Your Doctor a Check-Up
Do
You Want Whiter Teeth?
Home
Inspectors Should Look High and Low
Buy
the Right Surveillance System
Choosing
Your Assisted Living Community
Window
Washing Wisdom
Photos
Help Seniors Transition to Retirement Communities
Keep
Firewood (and Termites) Away from the House
Your
Right to Choose a Body Shop
Have
Trees Pruned, Not Butchered!
Make
Those Hardwood Floors Last a Lifetime
Get
the Right Price for Your Home
Learn
from Watching Oil Change Experts
Guidelines
and Options for Cremation
Your
Feet Are Not Supposed to Hurt!
Curb
Appeal and Your Garage Door
Shopping
for a Mortgage? Disclosure is key
Start
Retirement Savings Now
Tired
of Red, Teary, Irritated Eyes?
Why
Use a Designer?
How to Pick the Right Moulding
If You Build It, Will They Come?
How to Test Your Alarm System
Get “M.O.R.E.” Out of Your Remodel
Get a Great Granite Job
Get Involved When Teens Start Driving
The Right Way to Maintain Redwood
Give Your Dry Cleaner All the Facts
How to Drive a Better Deal on a Rental Car
Your Car Needs More Than Just Oil Changes
How to Clean Up the Air Inside Your Home
Water Damage? What Not to Do
The Latest Window Treatment Trend
The Grass is Green with Synthetic Turf
Be Wary of Debt Settlers’ Claims
Life is Easier with a Universal Remote Control
Facts About High-Quality Faucets
The “Must-Haves” in Kitchen Cabinets
A Growing Demand for Green Paints
Why Functional Fitness Matters
Do You Feel the Earth Moving Under Your Feet?
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Windshield
Wiper Safety
Have you ever had a streaking windshield caused by a wiper blade
that was getting old? Until you have time to get it changed, here's
a tip to temporarily clear up the problem. Lyde Waitley, owner of
Olsen Auto Repair in Livermore, suggests you wipe your wiper blades
with an alcohol based hand wipe. You can use eyeglass wipes or even
baby wipes. Or, if on the road use the hand wipes from a fast food
chicken restaurant. This should clear up your windshield for a little
while until you have a chance to change your wiper blades. Clear
sailing!
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Hotel
Room Discounts
The last time I booked a hotel room in Portland, Oregon, I got a
very good deal and it didn't take me hours of shopping around. I
already knew that calling the same hotel a few times, both at the
800 number and the local number, might turn up different rates.
I also knew that I could get a discount with a AAA or AARP membership.
The best price quote was $139 a night for a room with 2 queen-sized
beds. Just on a lark, I decided to try one last thing. I checked
with the Portland's Visitors Bureau. They had a special for $109/night
at the same hotel, which, unlike the other rate, included a complimentary
breakfast for two and free parking (otherwise $20 per night). Whenever
you're planning to visit a major city, take a peek at what the visitors'
bureaus have to offer. You could end up with some extra bucks in
your pocket for a night out on the town.
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Carpet
Cleaning
Every
spring I get the carpets in my house thoroughly cleaned. While some
people choose to clean their own carpets with rental equipment,
most rug manufacturers recommend a truck-mounted hot water extraction
method performed by a certified person. Murray Kahrnoff, of General
Carpet, Upholstery and Area Rug Cleaning, says watch out for the
advertised specials for carpet cleaning. Some companies use ridiculously
low prices to get you to make an appointment, but its a different
story when they come out to do the job. Murray says you should be
skeptical if a carpet cleaner promotes the "deep scrub"
method or claims to use special rakes. This is just hype.
I like
my carpet cleaner because he's honest about what he can't do, gives
me advice on spot removal or buying rugs and gives me a carpet cleaning
spray to remove spots between cleanings. Can you beat that?
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Keeping
ID Handy in Airports
If
you've been in an airport since 9/11, you know about all the hoops
that you have to jump through before you even get to the gate. The
last time I flew, I was asked to show my identification a half a
dozen times! In the confusion of removing clothing and opening bags
for inspection, I misplaced my ID several times. Was it in my pocket
or my wallet or at the bottom of my purse? I would panic until I
laid my hands on it. My advice is to cover the ID in plastic and
hang it around your neck, the way some kids hang their bus passes.
That way you can flash it as needed and know where it is at all
times.
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The
Great Pre-Pay Question
Every
time you rent a car, you're offered the pre-paid fuel option. You
pay for a full tank ahead of time and the price per gallon is always
less than market rates in the area. First, I jumped at the offer.
However, when I turned in the car I realized I had only used one-quarter
of a tank of gas! So what if the price was competitive. I hadn't
used three-quarters of the tank I had paid for. The last time I
rented a car I was a little wiser. The prepaid fuel was $1.05 a
gallon and the going rate was $1.50 in the area of the drop off.
When I returned the van with its tank nearly empty I knew I had
won the pre-paid fuel game.
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Buying
a Used Car? Critical Free Data
One of the many pitfalls in buying a used car is knowing whether
the vehicle has passed the state's Smog Check test. You could end
up with a car that needs costly repairs. Department of Consumer
Affairs Director Kathleen Hamilton says help is now just a click
away. Now you can review a car's test history by entering its license
plate number or its Vehicle Identification Number (VIN) at the Bureau
of Automotive Repair's website: www.smogcheck.ca.gov. If you find
the vehicle hasn't passed the state's test, you can negotiate repairs
with the seller or start looking for another used car.
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Ivy,
Mold and Southern Exposure
After paying thousands of dollars to have your house painted, what
can you do to make the job last as long as possible? Harold Jagoda
of J and D Painting warns to keep ivy off of your house because
it can destroy about anything. Also trim back nearby trees. They
can bring on mold prematurely and once you see mold, it's time to
paint. Finally, pay special attention to the southern exposure.
That side takes a beating from the elements, so if you touch it
up every few years, Harold says you'll lengthen the time the job
lasts by 4-5 years.
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Puzzling
Over Pre-Paid Phone Calls
Are
you fed up with paying too much for long-distance calls while traveling?
Consumer Action's Linda Sherry says most pre-paid phone cards will
save you money but the surcharges can add up. Use the card at a
pay phone and you'll be charged an additional 24 to 75 cents. Use
the card to call a mobile phone and sometimes a different rate structure
kicks in. Weekly and monthly maintenance fees are common. All these
charges can eat up your minutes fast. Fees must be on the card itself
or packaging, according to California law. The best deal I've found
is the card sold at Costco.
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Lights
Out - Now What?
A
few lights are out in your house. But some of your lights work so,
there's not a power outage in your area. You know what to do: check
the lightbulbs and outlets, check the circuit breaker, re-set it,
and flip the switch back on. If your lights still don't work, don't
call an electrician yet says Dave Lorber, owner of Superior Builders
and Remodelers. He recommends you try one last thing. Go back to
the circuit breaker and push it hard to the "off" position before
flipping it back on. Dave says that 75% of the time that's the problem.
So, next time you're caught in the dark, double-check your circuit
breaker to save yourself a service call.
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Avoiding
Junk E-Mails
When
we set up our AOL account, we didn't have a special strategy in
mind for minimizing unwanted e-mail advertising, but we inadvertently
made a wise move. We chose a screen name as the master name on the
account. No one planned to use that name for e-mail. Because AOL
allows up to 6 screen names per account, we added four additional
e-mail addresses under that same account. We quickly discovered
that the add-ons don't get the junk mail the master screen name
does. Once a week I delete 50-60 ads for Viagra, free pornography
and easy money. We do get a few ads on the other sub-accounts, mostly
generated by our individual shopping and browsing, but I can live
with that.
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Don't
Worry About Keeping Up with the Joneses
That's
what Event Planner Karen Dehl and Catering Director Carole Lorenzini
of California Classic Catering tell their clients. Just because
the Jones family had a sit-down prime rib dinner for their daughter's
wedding that doesn't mean you can't opt for something else, like
a wonderful hors d'oeuvres reception. The caterers say keep an open
mind and let the professionals use their creativity. You should
insist on a taste test before hiring a caterer. After all, you wouldn't
buy a car without a test-drive. And tell the caterer about guests'
dietary restrictions. They can usually accommodate you with advance
notice. Finally, many people forget that all the leftover food and
beverages are yours after a catered event. Don't be shy about asking
for a very large doggy bag!
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Low
Flow, Oh No!
Low water pressure out of a kitchen or bathroom faucet is usually
not a good sign. You think, "Uh-oh. Something's broken. Call the
plumber." Before you panic, check one thing first. Unscrew the end
of the faucet and clean out the aerator, the little screen that
catches pebbles and sediment. This is something anyone can do, even
if you're not too handy. You'd be surprised how often a clogged
aerator is the culprit. If you're looking for other ways to save
on appliance repairs, check out Fix It Yourself for Less
by Mort Schultz and Consumer Reports Books. I have had this book
for years and it's saved me hundreds of dollars and many service
calls.
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Late
Credit Card Payment = Double Whammy
This one could slip by you if you don't read your credit card agreements
and statements carefully, and who does? Credit card companies are
getting tougher on customers who make late payments. According to
Liz Davidson, Founder and CEO of San Francisco-based Financial Finesse,
if your payment is late, even by a day, you may not just get dinged
with a late fee. Some creditors will also increase the rate you
pay on your unpaid balances. These penalty APRs, as they're called,
can be as much as 7% to 10% higher than the usual annual percentage
rate. You could be punished for just a few billing cycles, or you
may get stuck with the higher rate from then on. Credit card payers,
beware!
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Don't
Be a Fool Stay Cool
This
is the time of the year to get your car's air conditioner checked
out, even if it's not acting up. Most of the time all you need is
a little preventive maintenance, Freon and oil, and it doesn't cost
much. But if you unwittingly run the air conditioner without proper
fluids, you can wreck the compressor, which costs about $900 to
replace. Tim Johnson, owner of Dublin Car Tek, a Diamond Certified
company, says air conditioning repair shops certified by ASE (Automotive
Service Excellence) use the right equipment to evaluate your system
and use the right fluids. Service technicians, who don't know what
they're doing, sometimes use propane instead of Freon causing serious
and expensive damage.
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So
You Want to Be a Star?
According to the San Francisco District Attorney, every Bay Area
county is getting complaints right now about modeling agencies that
promise more than they can deliver. They even prey on kids! They
recruit in malls and tell you if you pay for classes, photos and
pictures on a website, you can be famous. Quality modeling agencies
don't charge you money up-front, and they don't make you buy your
photos from them. They never make guarantees about getting modeling
jobs either. The top talent agencies are all licensed and bonded
through the State Department of Industrial Relations. Call (415)703-4846
or check www.dir.ca.gov/databases/dlselr/Talag.html.
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Carpet
Cleaning Myths
The first time I had my carpets steam cleaned, I was worried that
they would be wet for days. Precision Cleaning Services' Owner Curt
Holman says that's a common misconception. The truth is, if you
hire a good technician who uses the right equipment, carpets should
be dry within 4 to 8 hours. Another myth is that you should delay
cleaning new carpets for as long as possible because they will never
be as good as new again. Modern cleaning methods remove all residues
and more frequent cleaning in fact extends the carpet's life. Finally,
some consumers believe Scotchguarding is built into their carpets
permanently. Fabric protection does wear off and needs to be renewed
within 6 months to a year in high-traffic areas and every other
year for the rest of your carpets.
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Home
Inspections What You Don't Know Can Hurt You
When you make one of the biggest investments of your life, it's
well worth it to hire a home inspector to report on the condition
of the house. The fees generally range from $350 to $500, depending
on square footage. According to a Diamond Certified Real Estate
Broker, most home inspectors are generalists, not specialists, who
go out of their way to identify major visible defects. She suggests
if you get a report saying the furnace is bad, for example, it may
be worth it to pay a little extra for a furnace specialist to check
things out. Sometimes, the problem can be easily resolved with a
minor repair. Moore cautions against doing the inspection yourself
or having a friend in the trades do it. It's too easy to miss big
items such as chimney repairs and potential electrical code violations.
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