What did you like best about Water Star Motors?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/30/08 and 7/9/08. Customer last names have been initialized for privacy. 

“They got me in and out quickly. They explained their entire process to me. Their prices were reasonable.” —Dudley H.

“I like that they are a local, family-run business. They are professional in their dealings with their customers. They are reliable and on time. I feel very comfortable with them. They are very respectful towards me as a woman.” —Fran L.

“It seemed as though they were really looking out for me. I know that car parts can be expensive. However, they look to make the best deal for the customer, not what will make them the most money.” —Janice K.

“They were very friendly, trustworthy, and not overly expensive. They did an inspection on my whole car and they told me that everything checked out. I like that they let me know ahead of time if something needs to be done and that they do not push products on me.” —Leslie G.

“They have very cordial and helpful workers there. I feel like I can trust the people who work there.” —Mary B.

“I feel like I know them all personally. They do good work.” —Mick S.

“They were very knowledgeable about my type of car and they were willing to do what I asked. They gave good advice.” —Orin H.

“I like that they run a clean shop.” —Rebecca B.

“I liked Henry and Linda. They dropped what they were doing to look at my car for no charge. I also liked that they were a ëgreení company.” —Richard D.

“They seem like they are honest people. They get right on a problem.” —Roger B.

“I like Henry and the staff that works there.” —Ron K.

“I enjoyed the thoroughness of the work that they performed. They responded to my questions quickly. The owner was also very personable.” —Stosh A.

“I liked how quickly they accommodated me.” —Allison C.

“They were professional. They described my problem in complete detail. They even told me when it would be ready. They offer an excellent service.” —Bill A.

“They got my car into their shop quickly and they were able to get me an appointment quickly. I liked the fact that I didn't have to wait.” —Dora G.

“They are very honest and upfront about what's going on and what you might expect. I really like that they service Mini Coopers. They are the only shop in the area that can actually service my car's model.” —Joya B.

“I think they are professional. I like their customer service. They do what they are supposed to do.” —Kim F.

“They were friendly and professional. They did good work.” —Myriam C.

“They seem to be pretty good. They correct their mistakes quickly.” —Ann B.

“They are helpful. They always take great care of my car.” —Dorothy F.

“They communicated with me very well by answering my questions.” —Jeff E.

“I like the people who run the shop. I feel like I can trust them.” —Mark K.

“I just like the fact that they try to find cheaper solutions to solve a problem. They also do a good job of following up.” —Mike F.

“They were very helpful. They were not patronizing to female customers. They were very respectful towards me.” —Rachel A.

“They get the job done. They are located close by.” —Steven B.

“They're knowledgeable and kind. They offer same-day service and they even drive me home. I like the fact that they don't make me wait. I think they are a great company. If I needed service done on my car in the future, I would use them again.” —Victoria D.

“The communication throughout the entire process, they kept me updated. They called me before they did anything to my vehicle, which I appreciated.” —Nathan E.

“They explained in detail what needed to be done. I didn't feel that they were trying to do anything extra.” —James C.

“They were really friendly and they carefully explained to me the problem with my car.” —Melanie L.

“I enjoy having a personal relationship with them. They do a great job.” —Ron K.

“I think it's a very personable service. I also think they do a competent job taking care of my car. Those two elements are important.” —Alec S.

“Visiting with Henry and Lisa, they're really nice.” —Olivia H.

“They were really friendly and easy to deal with. They didn't try to do anything extra, just what I asked them to do.” —Tao G.

“Their great customer service and friendly attitude” —John K.

“They have a good and efficient workforce. They are a recognized green business.” —Ali S.

“The all-around service that I received was good. I left with the feeling that they ensured my car was in top-notch condition. They have a lot of promotions, like coupons and discounts. They are a local business, which makes me feel like I am supporting a good cause.” —Gretchen K.

“They were very fair, timely and they did an excellent job.” —Pamela R.

“I liked that they were very friendly, they had concerns about environmental issues and they didn't automatically do the expensive repairs. They asked me if I wanted to do them before doing anything.” —Maisie G.

“They were punctual getting my car back to me.” —Don M.

“I was able to get my car in and it was taken care of. They were very accommodating with everything. The service was very nice.” —Marion W.

“They had very good customer service. They helped me out in a jam and got me back on the road on schedule.” —John B.

“It was convenient. They were friendly and they did a good job.” —Elayna C.

“They were very thorough and they offered additional information.” —Cyndi D.

“They respected my schedule and gave me a ride to wherever I needed to go. They were very honest and trustworthy. As a woman, I always feel intimidated going to auto places, but they were very personable. I never left there with the feeling that they ripped me off. My car is always in good condition after I leave their shop.” —Chelsey J.

“I thought they were extremely helpful and allowed me to understand what they were doing. They were very friendly.” —Roberta B.

“They got the job done on time and quickly.” —Jeff H.

“Friendly, efficient, good prices and highly skilled” —Mark H.

“They are nice guys who don't jerk people around. They aren't creepy. I like the fact that they are a green business.” —Jennifer D.

“I like the people that work there. I find them to be trustworthy and I like their prices.” —Mark K.

“They are friendly and they do what they say they are going to do.” —Debbie B.

“They are honest.” —Cyndi M.

“Their integrity” —Loraine M.

“They did a good job very quickly.” —Jeremy M.

“They are very friendly and competent.” —Jill H.

“It didn't seem like they were going to cheat me. They seemed very trustworthy. They were also very forthcoming with information.” —Katie C.

“Their integrity” —David P.

“They were willing to work with my schedule.” —Todd S.

“The personal relationship I experienced with the employees was enjoyable. They got the job done.” —Doug O.

“They are honest.” —Tracy L.

“They are convenient and honest.” —Margaret H.

“The honest customer service, they were easy to deal with.” —Christian O.

“Their quality customer service, they called me after they were done. They were done quickly. They told me how much it would cost before they started the work on my car. It is a good place to go to for auto repair.” —Danny S.

“They were quick and I had no problems.” —Robert W.

“The people there were very personable and knowledgeable about my car.” —Georgdie D.

“I liked the customer service. The guy behind the counter was very knowledgeable.” —Hannah F.

“They were very accommodating and they did a good job.” —A. R.

“I liked their availability and how quickly they got my truck in and out.” —Jennifer M.

“They are pretty honest and friendly. They seem to do a good job.” —Joseph A.

“Their consistency, they've done a good job.” —Robin T.

“They seemed honest, fair and easy to talk to. The owner is on site and works on cars as well. He seems very knowledgeable, friendly and accommodating.” —Susan B.

“That they are a local business” —Yvonne R.

“We just like them.” —Steve Y.

“They did what I wanted quickly.” —Paula N.

“They fix what needs to be fixed and they offer me alternatives. The prices are always reasonable and they are very personable. They offer good quality work at reasonable prices. They also have excellent customer follow-up.” —Argus C.

“They seemed very friendly.” —Sharon M.

“Efficiency and the quality of the work” —Mick S.

“Their honesty” —Leslie O.

“If we had a problem, it would always be resolved to our satisfaction.” —Russel C.

“They are easy to use and not too expensive.” —Suraya R.

“They're very convenient. They are really sweet people and apparently excellent mechanics.” —Mark L.

“Their customer service was good.” —Stacy A.

“They were nice and they got my car back to me fast. They were accommodating to my schedule.” —Spencer A.

“The attention to other details beside what I needed to be done and the options of whether or not I wanted them done” —Michael W.

“That they did the job” —Loni D.

“They were very accurate with their timing. Also, they were very nice and the quality of the work was good.” —Barbara B.

“They are very qualified and green-friendly.” —Rick B.

“I feel that they speak to me with respect, which is hard to find with mechanics. They explain things without being condescending.” —Nancy G.

“Their knowledge of bio-diesel” —Jeremy H.

“They were very friendly.” —Brandon R.

“They are just prompt and they get the job done quickly.” —Jeff A.

“They are friendly, personable and competent.” —Truxton F.

“They were able to fix my old car.” —Marshall B.

“I went to them initially because they are a green business. I have been really happy with their ability to help me with a tricky electrical problem. They have good service and at fair price.” —Gary M.

“When I went in there, they were really nice. I also like the coupons they send out.” —Debi M.

“They were extremely friendly and helpful. They even inspected my vehicle for free.” —Russ B.

“I like that they are a green company.” —Tonya F.

“The quotes were always right.” —Pamela F.

“They are a green business and they perform safe disposal practices.” —Troy D.

“They're very prompt and polite.” —Ariel K.

“The staff was friendly and helpful.” —Alexi D.

“I like that they are a green business.” —Kevin G.

“They answered all of my questions pretty well.” —Allison W.

“They were very straightforward when diagnosing the problem and when discussing possible solutions.” —James N.

“I liked that when they made an error and damaged our car, they repaired it and were honest about it.” —Jeanie S.

“Honesty and their good mechanics, they were willing to replace my engine.” —Peter N.

“It is very conveniently located.” —Sebastian H.

“The wife of the owner gave me a ride to work right away, which was nice. My car runs fine now.” —Mary A.

“Their knowledge about my car was impressive.” —Ralph M.

“They have prompt service.” —Hal M.

“They are very nice people and nice to talk to. I get good vibes from them.” —Dian O.

“They were prompt.” —Takashi N.

“The turnaround time” —Joan M.

“I really liked that they serviced my car immediately. The receptionist was very nice and helpful.” —Sophie C.

“Considering my custom car, I was impressed that they did exactly what I asked them to do. They worked on it very quickly.” —Kevin N.

“I like that they are generally very nice, straightforward and pretty honest.” —Luke I.

“They did the job right.” —Maya B.

“They're on my side of town, which makes them convenient.” —Dorothy F.

“They offered a 10 percent discount for AAA members. The people there are very decent and easy to talk to. They have a very invitational style about them.” —Jim S.

“They seemed to know what they were doing while fixing my car.” —Debra S.

“Their service performance was good. They were also friendly and gave me a good value for my money.” —Nancy L.

“They were nice.” —John M.

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