Auto Repair

Santa Cruz County

The Car Care Center

(831) 479-4777

2852 Soquel Avenue
Suite A
Santa Cruz, CA 95062

Serving Santa Cruz County

art@thecarcarecenter.com
Art Vasconcellos, Owner

SERVICES
Maintenance and Repair Services
Specializing in Japanese Vehicles

HOURS
Mon – Fri: 8am – 6pm

CREDIT CARDS
Amex, Discover, MasterCard, Visa

EMPLOYEES
4


Workers Comp Insurance
Liability Insurance
State License No. AL135911
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 125 random customer surveys made since November 2007 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that The Car Care Center has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1196.

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Survey Comments

Art Vasconcellos, owner of The Car Care Center since 1978, earned a degree in Automotive Technology and is the author of two books on auto repair shop management. His articles have appeared in national automotive industry magazines. He’s a consultant for auto repair shops, was on the Auto Technology Department advisory committee for De Anzo College. In a nutshell, Art knows his stuff.

The Car Care Center specializes in maintenance and repair for most makes of Japanese cars. It’s a great alternative to going to a dealer for repairs or scheduled maintenance service. And if you need a repair, you can count on The Car Care Center’s Certified ASE Technicians to diagnose and solve even the most elusive problem. It’s as much about customer care as it is car care – everything will be explained to you and you’ll approve any work before it’s done. Your car will be returned to you as quickly as possible and the staff will follow up to make sure everything is working. Nobody likes having their car in the shop, but when it’s necessary it’s nice to know there’s a place like The Car Care Center in Santa Cruz.

COMPANY PHILOSOPHY
“We try to be a ‘white knight’ for our customers – come to their rescue and do whatever is needed to get them back on the road quickly when an automotive issue disrupts their routine. Their time is valuable and they have better things to do than wait for their vehicle to be fixed. We get them out of the shop and back to living their lives.”

EXCERPTED SURVEY RESPONSES
“They’re very trustworthy and they treat me very well.” —Ann D.

“They’re very competent in terms of their work organization.” —David D.

“I like the fact that it’s a family business and they’re very personable.” —Ratna D.

“Everything, they are always there for me and they’ve always helped me. One time, when I had to get back to work, they even loaned me a car. They have always done great by me.” —Linda D.

See Survey Comments