Tile - Showrooms
Santa Cruz County
What did you like best about Santa Cruz Tile & Stone?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/02/08 and 3/7/09. Customer last names have been initialized for privacy.
“The customer service, there was no waiting in a long line.” -Adam P.
“The customer service and the quality of the product, the people who work there are very friendly and personable. They're nice to do business with.” -Chad G.
“They're very knowledgeable. They really, truly care about you finding the right product.” -Chelsea S.
“They have great product knowledge and their products are really good.” -Connie D.
“They have good prices and good help.” -Dave B.
“They were very helpful and very nice. They helped us pick out the tile. They also chose the grouting for us to make sure that it was the right color.” -Erik L.
“They're professional and fair. They have quality products.” -Jeff H.
“They were very helpful. They facilitated me with getting my installer who lives nearby. They were very convenient. The service was quick and efficient.” -Lore K.
“They're the only people I use. They have really friendly service. I'm a contractor. They always seem to be looking out for my best interest.” -Matt R.
“They just really matched my countertop with my backsplash. They went over and above to make sure things went well for us. Bob Murtha, the person who was doing my granite countertop, recommended them to us.” -Nancy M.
“The showroom was nice and clean. They had many options and color schemes to choose from. Everyone was helpful. They had what I wanted and they spoke English.” -Rob M.
“They greeted me at the door. They were helpful, direct, and to the point. They answered all of my questions.” -Royce M.
“Their customer service was excellent. I actually thought they were one of the best vendors I've ever dealt with. I was trying to match apple blossom marble and they made an extra special effort to help me. I dealt with three different people at three different times. They were all excellent. They were courteous, helpful, and they followed up on the phone. I couldn't ask for more niceness. I had such a small order, probably under fifty dollars, and they still went out of their way to help me. I'll definitely go back.” -Sandy O.
“I was working out of town. I found them through a friend of mine. They had a very nice showroom. The area was nice and clean. They had what I needed.” -Steve W.
“Their willingness to help me pick out colors and the time they spent with me on the floor” -Tim G.
“They were very helpful and knowledgeable.” -Pamela R.
“I liked the quality of the product and the knowledge that they had. I worked with Chad. He was very helpful every step of the way. I also really liked their showroom. It gave me a lot of good ideas for future projects.” -Peter F.
“They were very friendly and helpful. They worked very well with me.” -Semiha J.
“Their selection, they were very helpful. Everyone there was nice.” -Clara G.
“Their installers were very good overall.” -Dale B.
“They were very courteous and very helpful. I had never put tile on a ceiling before. They were helpful in telling me how to do it.” -Gary K.
“I liked that they were honest and straightforward with me. They tended to my small needs as if I had a big job.” -John W.
“They answered all of my questions.” -Marek Z.
“They have a good selection of granite slab.” -Jeff C.
"They are very friendly, knowledgeable, quick and professional. They go above and beyond. They also serve cookies and coffee. It's a great atmosphere." - Lauralee B.
"They paid attention to me and what I wanted done. I thought they were very helpful." - Ann C.
"They were willing to order some hard-to-get material for me and they got it quickly." - Lois C.
"They were friendly, kind and very helpful." - Madeline C.
"The customer service, their knowledge, friendliness and helpfulness" - Connie D.
"They were very helpful and attentive." - Nance E.
"The helpful service, the guy was great." - Lindsey F.
"The service was good. They were friendly and extremely helpful." - Elsie F.
"They were very friendly." - Jennifer G.
"Their helpfulness and knowledge" - Eva G.
"The variety" - Chris G.
"I like the showroom and the people." - Leon G.
"They were very helpful and were able to find what I needed." - Stephanie H.
"The salesman we had showed us great tile. He was very knowledgeable and was able to take our ideas and come up with what we wanted. He was able to do a precise estimate of how much tile we needed and explained everything." - Tim K.
"The service was outstanding." - Don L.
"The selection and the service" - Maria L.
"I thought they were really friendly. They gave me a lot of information and made me feel special by giving me a lot of attention and time." - Susan M.
"Their selection and customer service" - Kevin M.
"They are very personable, knowledgeable and have been a big help with my project." - Daniel M.
"They have gone above and beyond my kitchen project with their helpfulness. They were great at finding and matching tile." - Nancy M.
"The service and the people" - Anita N.
"I liked the way the store was set up." - Tasha O.
"They were great. They ordered the stuff and got it to us on time. They were very friendly and easy to work with. Chad was great. We had no problems at all with them." - Bert S.
"They were very helpful and they had a lot of nice products." - Darrin T.
"They are organized, they know what they are doing, they have what I need and they are just on top of it." - Allen W.
"They were efficient." - Pablo Y.
"Available, friendly, cooperative, helpful, all the good things" - Paul C.
"He's very nice and he tries hard to get what I want." - Bert G.
"They were helpful and they took the time to explain things to me in detail." - Clara K.
"They were friendly and they knew what I wanted." - Ted M.
"We're tile setters ourselves. They had what we needed for a job on short notice." - Jeanine A.
"They were very attentive and the overall quality of service was good." - Michelle M.
"They were very helpful." - Linda R.
"I like the owners. They're hands on." - Jackie R.
"They took the time and effort to help me select the right tile." - George S.
"They are close by and they have a very nice showroom." - Barbara W.
"I really liked the person who helped me." - Sally C.
"The customer service was very good." - Adam C.
"They were attentive, knowledgeable and helpful throughout the process." - Susan C.
"They are very kind people. They're not snooty. They try to do everything they can for my clients." - Jan D.
"They worked very hard to get what we wanted." - Robert L.
"I haven't done much with them as they are relatively new, but so far, the showroom seems good and they are knowledgeable." - Joshua M.
"They got the tile when they said they would. They also matched the price of a competitor for me." - Dennis M.
"I liked the honesty. If I ask a question, and they don't know the answer, they say so. I respect that." - Mike R.
"I buy products from them because they are convenient." - Dan R.
"They were cool. They were matter of fact. When they promise to have it by tomorrow, they'll have it by tomorrow." - Erick R.
"The location and the price, their showroom is right around the corner from me." - Patrick S.
"The customer service, when I spoke with Troy, the owner, he answered my questions and gave me good information." - Anjuli V.
"Their selection" - Tricia B.
"I went in and asked for product that would take hard water stain off of my tile. They were able to recommend a product that was not commercially available." - Tamara D.
"The owner and his wife were really friendly." - Gary I.
"The friendliness of the staff" - Jeffrey C.
"The guy kept calling me back to confirm our appointment." - Dianne L.
"They were very nice, helpful and friendly when they sold me the tiles." - Maria N.
"They were friendly and the selection appeared to be good. They were also easy to work with." - Barbara L.
