Auto Body
Santa Cruz County
What did you like best about Kraft's Body Shop, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/16/08 and 6/17/09. Customer last names have been initialized for privacy.
"Everything was as expected. They told us what was going on in advance. There were no surprises." -Carol P.
"I liked their customer service. They explained everything to me, they gave me my quote quickly, and they stuck to it." -Catharine F.
"They were very professional and they made us feel very comfortable. They were forthcoming with answers to our questions and returned all of our calls." -Catharine G.
"Their promptness and the overall quality of their work, they kept me updated on the progress and they stuck to the schedule." -Edgar L.
"The way they treated me and the quality of their work, they were very nice." -Ismael G.
"They really took the time to go over things. They were very kind and knowledgeable. They were wonderful." -Jan C.
"They had good people at the front desk. They performed the work they said they would when they said they would do it." -John H.
"The work was done right and it was on time. They were nice people." -Julien M.
"I liked that they were honest and prompt with the estimate and they stuck to it. They got it done on time and they were very straightforward with me about what they could and couldn't do. When I was done, I didn't feel like I had been gouged." -Karen M.
"Everybody is friendly and prompt. Their follow-up is just amazing. They are still calling me back to check on a couple of things. I think they are a great group of people who do a great job." -Kris N.
"They were easy to work with. They dealt with my insurance company and they finished in the expected time." -Mary B.
"I've used them several times. They are friendly and they get the work done when they say they will." -Michell A.
"They are thorough, fast, and honest." -Michelle K.
"Their professionalism, the quality of their work, and the friendliness of the staff" -Paul R.
"They do good work and they are very schedule conscious." -Georgie P.
"They've been around for a long time. They are highly respected for their good work and professionalism." -Irene R.
"They are upfront and honest about things. Their communication is always great. They return calls and take the time to explain things. I feel that they are really there to please me." -Judith H.
"They were accommodating, they answered all of my questions, solved my problem, and did a good job." -Ken P.
"They were very easy to talk to, they finished the car when they said they would, and they were local." -Rachel R.
"It was timely. The work was finished on time and they made the whole insurance process simple. I've used them three times and the quality has always been good." -Ronald U.
"Their customer service, they were prompt and friendly when answering questions. When I left a message on the phone, they got back to me right away. They were very accessible and knowledgeable." -Frank D.
"I like that they guarantee their work for as long as you own the car. I've taken several cars there over the years and I have always been satisfied." -George S.
"It was a good experience overall. They were friendly, the work was finished on schedule, and the quality was good." -Marc K.
"My insurance handled it all while I was out of town. I dropped it off, and when I got back in town, it was done. The work was good and the insurance was handled properly." -Thomas B.
"They were very friendly and their work looked great when it was finished." -Moira G.
"I liked their customer service, the job they did, and the fact that they met the deadlines." -Al R.
"They were fast. Everything was done very well." -Arthur H.
"They were quick. They did exactly what they said. They were very helpful and friendly." -Barry L.
"Their workmanship is good. They are very thorough with their repair work." -Bernard I.
"They have excellent service. They not only did the service, but they also polished my car very nicely. I don't go anywhere else." "Carlos M.
"They kept me posted on what was going on with my car at each stage of the repairs." -Courtney C.
"I liked that they were able to accommodate me and work with my schedule." -Danielle E.
"They tell me when to bring my car in. They do a good job. I hate leaving my car at a shop for too long, which is something they do not do." -Donald Y.
"Their personnel is terrific." -Doug T.
"The friendly service" -Dwyer W.
"The results really speak for themselves. I drove my car in there damaged and it was showroom quality when I drove out." -Jeffrey S.
"The guy went out of his way to cut the costs of the repair down." -Karen M.
"The sales representative, who was the greeter there, was nice and efficient. They had all my insurance paperwork in order for me. They did good work on my car. From the time I sat there to when I drove out, it was a wonderful experience." -Lorraine H.
"They have great customer service. They make me feel like I am number one." -Mary C.
"It was quick." -Mary O.
"They are very efficient. They take me right away and they do a great job. My car looks beautiful. They are very congenial." -Sandra R.
"I got a fast and accurate appraisal. They were very professional. Their work was excellent. The appraisal was right on the penny." -Sandra T.
"They did what they said they would do. They were very good. They handled all of my needs really well." -Sonia D.
"They did everything very well." -Susan P.
"My wife, who had the service there, was treated very nicely." -Kenneth A.
"They are efficient in getting repairs done." -Marc P.
"I liked the promptness at which they got stuff fixed." -Cheri S.
"I liked their attention to getting my car in quickly. They were done when they said they would be. They had good quality workmanship." -Erin M.
"The car looks great. It seems to work really well." -Lynn C.
"They helped me with a light issue on my car." -Frank P.
"I like the free estimate, the accuracy in their time frame, the way they deal directly with the insurance company, and the quality of their work." -Michael L.
"The good service, they did things on time. It was a great experience." -Rod S.
"It was done on time, and it looked great." -Jim S.
"Every time we take our car there, they do a great job. They do quality work." -Gerald K.
"The quality of the work is excellent, and the service is good." -Vicki B.
"I like the fact that they are local." -Bruce M.
"They are efficient." -Jay M.
"They were courteous, they went out of their way to take me home, and they did a great job on the car." -Mireya A.
"They were friendly, they did a good job, and they did exactly what they were supposed to do." -Mathew S.
"They got it done quickly. They were also very efficient and friendly." -Terri S.
"I like the way they treat people and the way they go about their work." -Sergio R.
"The customer service, they were helpful, friendly, and they did a good job all the way around." -Pamela G.
"They service the customer well." -Gerardo G.
"They were very fast, and they got me through a tough situation after I had an accident." -Veronica K.
"The quality of the work" -Linda A.
"They are very friendly and do excellent work. We always use them." -Rama P.
"They were very professional, and they managed their time very well." -Elaine K.
"They did a really nice job." -Linda M.
"They took care of everything quickly, and their customer service was great." -Lucetta K.
"The service was great. I have used them numerous times. I have been happy with them each time." -Jennifer C.
"They kept me informed about what was going on with my car. Also, they were really nice, and they took care of the insurance paperwork for me." -Robert P.
"The guy that worked with us was friendly." "Naomi H.
"They are very courteous and prompt." -James L.
"They treated me well." -Linda G.
"They have great communication with their customers, and they are very personable people. They offer a fair price for the quality of work they do." -Deborah C.
"The quality of their work is good, and they have a great reputation for providing quality service. I have used them before, and I will continue to use their services in the future. They do excellent work. They are affiliated with my insurance company, which makes it very convenient for me." -Ray S.
"They are very professional and friendly. They make you feel comfortable when you are there. It is a wonderful place to have work done on your vehicle. They are an example of what other automotive body shops should be like." -Mary P.
"They are fast, friendly, and thorough." -Kary B.
"They gave me the correct time when it would be ready, and they called me up when it was done. It was also done right the first time. I like the way they operate." -Paul M.
"They did a good job. They also worked with my insurance company." -Dewain H.
"The quality of their customer service is great, and they are good people in general. I am always confident that they will do excellent work." -Robert V.
"I was amazed how well my car was restored. I couldn't even tell that it was in an accident. I was very pleased with the service I received." -David P.
"They completed the work when they said they would." -Lea S.
"They are easy to communicate with." -Michael S.
"I liked the service and the friendliness of the people there. They did what they said they were going to do. They were very clear." "Caroline K.
"I've been going there for years. I really like the friendliness of the service." -Nicki P.
"Their knowledge, friendliness, and customer service" -Donald D.
"Very personable and good customer service" -Catherine H.
"They did what they said they would do for the price they said." -Jack H.
"They were perfect." -Doreen W.
"They're personable, and I think they are doing a good job." -Robert D.
"Friendly, upfront, efficient, and professional" -Kim W.
"Excellent service, we give them high marks." -Maggie R.
"They are professional, and they do good work." -Elfego C.
"Their services" -Soon J.
"They were very efficient and did a good job." -Valetta M.
"They did a good job." -Michael B.
"Customer service" -Karen H.
"I liked that they got done when they said they would, and they kept me in the loop." -Chameisa L.
"They were very clear on things." -Linda M.
"I liked the way I was treated. The efficiency and the swiftness of the claim process was great. The fact they worked around my schedule was totally outstanding. My insurance recommended them to me. As far as I am concerned, they are the best in town." -Margaret S.
"They looked at it, estimated the repair costs, and stayed within the estimate. It was done when it was supposed to be, and the result was great. They are honest people." -Ernest A.
"I liked their professionalism. They were really efficient and fast." -April W.
"I have used them for years. They have good, professional people working there. They help when they can." -Earl W.
"They give good service and do excellent work. They did a very good job repairing my car." -Glenda H.
"I liked the way they explained the work to be done beforehand. I had my car the next day just like they said I would, which is a rare occurrence when dealing with automotive body shops." -Mark S.
"I liked the fact they were courteous and professional. It was a very good experience for me." -James S.
"They do good work quickly." -Donald D.
"The quality of work and friendless" -Steve P.
"They were really honest." -Sonny B.
"I thought they did a good job of explaining what they were doing and why. They even loaned me a car." -Gopal B.
"They were quick. They were also very good with my insurance company." -Tony W.
"They were fast and did a good job." -Adelaino C.
"They were very helpful and friendly towards us." -Gwen E.
"They got it done quickly, and they did a good job on the body work." -Laurence H.
"They were very prompt and professional." -Lucinda H.
"They were very prompt in addressing my needs." -Cheri C.
"They were very easy to work with, straightforward, and they had very good communication." -Chris K.
"The quality of their work was good." -Martin R.
"They have a very good reputation, and they do good work." -Deborah C.
"I like their willingness to go above and beyond my expectations." -Ben M.
"The quality of their work" -Jessika G.
"They do a good job." -Munaf S.
"They were fast and good." -Annica B.
"The work" -Godzich W.
"Every time we take our car there, it turns out just fine. We like them a lot." -Eileen H.
"They were friendly." -Heather T.
"They were receptive and answered all of my questions." -Carolyn M.
"The quality of the work" -Hannah H.
"The service, they did a good job." -Stacey W.
"They always do a great job." -Byron M.
"They seemed consistent and solid." -John S.
"They were very courteous. They took care of the insurance paperwork and everything. They did a very nice job of handling the car and everything." -Roy J.
"They were professional, and they knew what they were doing. I liked how they treated me from start to finish." -Michael B.
"I liked the way they dealt with the insurance company." -Laura K.
"They got it done quickly." -Christine G.
"They are really efficient with their estimates. They are the best in the area for auto body work." -Richard K.
"They were very upfront with me, and they were on top of everything. I have used them three times already." -Gaylyn B.
"I like the fact they are very flexible. They are willing to work with customers regarding price." -Brian O.
"The people were very professional." -Charles K.
"They answered my questions." -Gary L.
"Efficiency" -Jack S.
"They are very nice people." -Gary S.
"They were prompt with the repairs." -Thomas G.
"They were nice and polite on the phone, and they billed my insurance." -David C.
"They kept in contact with me." -Robert W.
"They listened and answered my questions." -David B.
"The workmanship was good." -Gary T.
"They are local and usually pretty good." --Flori S.
"They repair body work, as far as painting and metal is concerned." -Ron W.
