Flooring Showrooms
Santa Cruz County
What did you like best about Floors Etc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/16/08 and 8/6/09. Customer last names have been initialized for privacy.
“It looks good, and we are happy with it.” -B.T.
“Their sales staff was really good. They showed me everything. They explained things really well, and they were easy to work with. They installed everything in one day.” -Carol T.
“They are willing to go out of their way to find exactly what we want.” -Colleen F.
“They did what they said they would do.” -Dallas S.
“We really liked the young man who helped us. I think his name was Joey. He was very attentive and very helpful. The man who did the installation was also very good. We were very pleased all the way around.” -Gail C.
“Their attention to detail, their price point, their customer service and their selection, I've been working with Joey for a while now. I'm a Realtor, and he has been able to take care of things at the last minute.” -Diana D.
“They have really nice people there.” -Dina L.
“Their customer service, they really listened to our needs. They gave us exactly what we needed. We discussed our situation. We didn't feel like they were just trying to make a sale, but really trying to solve our problem. They were great. We chose them because they were Diamond Certified. This is the only way we do business now.” -Frank L.
“They did a very small job for me. I was very satisfied. I am going to see them about another job really soon.” -George P.
“Very good service and decent prices, since I have a rental, they gave me a discount for being a return customer.” -Georgia C.
“Their customer service and their price, they took the time to explain the materials to me, the pros and cons. They gave me samples. The installation went well too.” -Gina T.
“They are a small family business, not a big commercial business. They give me personal attention. When I call, I don't get put on hold while they direct me to another department. I get a live person, not an automated response.” -Josephine W.
“Their personal contact and the follow-up by Joey” -Karen O.
“The salesperson was very knowledgeable and very helpful. I took a lot of samples home. Their installer was really good. He had good attention to detail, and he made a pattern for me. He took care of my floors. It was one of those really good experiences all the way around.” -Lynda G.
“They were easy to work with. We got what we asked for. They had a lot of samples and floor types for us to look at. They worked with us to find remnants so that we could keep the cost down. The installation went well.” -Richard M.
“Price” -Dan D.
“The salespeople were very helpful. They helped us find the right floor for our needs. The installer was very good.” -Jeanne F.
“Their pricing and their installation” -Jeannie M.
“They were really convenient, and they offered a good price. They installed it on time. They were good.” -Josh S.
“They are friendly and competent. They have a good service. Everyone is pleasant.” -Richard M.
“I got what I paid for.” -Rodney H.
“I liked the salesperson the best. He was very knowledgeable and attentive.” -Chris S.
“They were pretty accommodating.” -Elizabeth H.
“They have a nice product, and they are nice people. Their pricing is fair.” -Emily V.
“Their friendliness and the customer service" —Gladys B.
“They are fantastic, from sales to installation.” —Jesse B.
“We really liked Joey, the fellow we worked with. They were very efficient. They got the work done quickly. They were great.” —Anita H.
“I liked the fact that they are local and not a big chain. They had lots of samples and they were generous about letting us take them home. The man who came out to take the measurements had many years of experience, and I found that to be very gratifying. He did a beautiful job. We were very satisfied. We had a 'Home Depot' experience before, but there was no comparison. Floors Etc. was much better. I also liked the 'small town' experience of meeting the owner's son and dog.” —Ann P.
“The people are friendly.” —Bill W.
“They have a large selection.” —Carrie D.
“Good customer service, informative, friendly and they performed as they said they would.” —Carol F.
“They were very efficient.” —Darrell M.
“The professionalism, the promptness and it was pretty good. They were quick and pretty personable. I am very satisfied with their service.” —Dean T.
“That they are a family-oriented and family-owned company” —Deanna R.
“They were there when they said they would be. The estimator was very knowledgeable. They did the job while I was not around, and it looked great.” —Ed H.
“They were good at what they did.” —Eleanor J.
“The scheduling and the installation went smoothly. There were no hiccups. So, it was really nice that way.” —Kathryn M.
“They are easy to work with.” —Eric L.
“Great group, they are a good company.” —Erin O.
“I liked the lady. She was very knowledgeable.” —Flo S.
“The people that work there, the owners, the salespeople and the young gentleman who worked in the stockroom were very helpful. I was very satisfied with their showroom.” —Jeff B.
“They were close by. They had a piece of pattern that was no longer being printed. The installer was fast and efficient.” —Jennifer C.
“They were reliable and responsible.” —Jill S.
“They did an excellent job. They were very professional, very polite and they cleaned up after themselves.” —Jim D.
“Responsiveness and quality, they were excellent.” —Joanne H.
“I liked that they were thorough and careful.” —John C.
“I liked the installation. They had nice selections to choose from. The guys were incredibly talented and the help I had while making my selection was good. It was a very good experience. They transformed my kitchen.” —John H.
“ It was good quality work and good service.” —John N.
“The help was great. They were on time and they covered everything in our bedroom. It turned out beautifully.” —Tom R.
“Their attitude and the way they did the work” —Karen L.
“The first time we used their services, they were really efficient, on time, professional and polite.” —Kelly S.
“Their service” —Ken B.
“The work, they were there on time and it looks perfect to me. They were very skilled installers. They did the job right.” —Kent M.
“They got here when they said they would and they installed the floors quickly.” —Julie J.
“It was the guy who waited on me, he was very friendly and helpful. They were really good.” —Larry G.
“I just like the service.” —Larry P.
“They had a lot of input in response to my questions. They were very kind in answering them.” —Leif R.
“They were friendly, competent and their prices were reasonable.” —Linda W.
“The personal attention, Lisa was great. I am going to have her do my other house.” —Lisa T.
“They had a good selection.” —Mary B.
“I think they are nice people and they have a great selection.” —Mary L.
“The service” —Melinda R.
“They returned my phone calls quickly and finished the installation in a good amount of time.” —Suzie R.
“I am very pleased with the carpeting. I thought I got a good deal. Everyone was nice and I felt much obliged. They finished the installation in two days rather than one day, just to convenience me.” —Mildred G.
“I liked their store.” —Pam C.
“I like Todd, their work and their service.” —Ralph B.
“Everything they did was great. The customer came first.” —Judy B.
“Their availability and their work, they were here when we needed them.” —Richard W.
“They had some really nice product in stock. I didn't have to wait. We got it for a really good price.” —Sarah W.
“The dude, Ted, was cool.” —Shawn T.
“He is on time and never late. They send the proper people out to do the job. Joe takes good care of my needs.” —Steve S.
“They were very personable. I like that they are local. They respond right away and they have good prices.” —Sue B.
“They just did such a great job on the edges of the carpet and everything else. They tucked them under. They were wonderful. I would use them again.” —Suzanne D.
“They had the product I wanted and their installation crew was very good. I think they did an excellent job.” —Terry S.
“I thought the service was really good. The people I dealt with were helpful and friendly. They were good about letting us take samples and keep them as long as we needed them. They just did a good job. They also came when they were supposed to. They did what they needed to do and did a good job. We were happy with them.” —Tess F.
“They did the job.” —Theresa H.
“The variety” —Timothy K.
“Their customer service, they were considerate, responsive and they paid good attention to detail.” —Amanda G.
“Service” —Betty M.
“They return phone calls promptly. Also, the pricing is really good. They seem happy to do business. They accommodated change orders and just treated me right. They had exactly what I wanted. I hope all of the customers that you are calling are as happy as I am.” —Dave H.
“They are very professional. They come when they say and do a great job in difficult situations.” —Bernadine D.
“Their helpers were interested in what I wanted. They researched solutions for me. They went the extra step to ensure my satisfaction.” —Heather M.
“The salespeople were great.” —Donald W.
“Probably the timeliness, how quickly they got the job done, and it didn't take too long to schedule it.” —Frank G.
“I liked their sales agent.” —Liz P.
“They came out, checked things out and they sent the installer to fix the problem. It was really nice. It was very easy to work with them and the job was done extremely well.” —Craig E.
“Their response time and their communication” —Kyle L.
“They are really professional. The installation was outstanding and they gave me a good deal for the price.” —Mike C.
“The quality of the linoleum was good and the installation was fast.” —Mitch P.
“They did what I asked. They got it done quickly. I was happy with them.” —Pat C.
“I like that they are not huge and that they're local. I tell people to go there. They do a really good job.” —Stephanie B.
“They are informative and efficient.” —Christine L.
“They had some good supplies and they seemed nice.” —Wendy T.
“There were a lot of choices. I liked the salesperson that I dealt with. They did a good job on the installation and it was neat and quick. The prices were competitive.” —Debbie S.
“They were prompt.” —Cibiana H.
“Their family atmosphere is great.” —Dan D.
“Their responsiveness” —Kristin N.
“Their service and quality were good.” —Harry G.
“They called me back.” —James L.
“They were pretty responsive and they knew what they were talking about.” —Colette J.
“The price and the quality were good.” —John F.
“Convenience” —Jon W.
“They offer a great variety of products.” —Jorge C.
“They had the color I wanted.” —Cheryl H.
“They got what I wanted and they were able to order what they didn't already have in stock.” —Mike K.
“They were very helpful. Joey was fabulously helpful. He had good follow-through, I liked his straightforwardness and he did what he said he was going to do.” —Pat E.
“The convenience, they are close to where I live. We are happy with the floor.” —Peggy M.
“They had prompt service and a fair price.” —Ron W.
“The installation and the quality of the work were great.” —Sharon P.
“I liked Joe's quickness. He came out and got it done right away.” —Tony V.
“They were knowledge and helpful.” —Connie H.
“I like their selection and that they are locally owned.” —Ray W.
“The salespeople were great.” —Kathleen H.
“The salesman was a good guy.” —Susan B.
“They were able to make a carpet runner for me that nobody else could.” —Alan M.
“I liked Lou's representation of previous jobs.” —Beverly
“The guys were really nice at the store. The women at the office gave us a good estimate. Their workmanship was great.” —Roxanne C.
“The workmanship was done quite well. They matched the old floor with the new floor.” —Carol B.
“They had the style that we wanted. We liked the product.” —Deborah V.
“I liked their installers' good attitudes.” —Jeanne A.
