What did you like best about Sunnyvale Foreign Car Service Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/21/07 and 5/20/08. Customer last names have been initialized for privacy. 

“Attention to detail” —Geoff N.

“They were friendly, honest, and they treated me nicely.” —Minda L.

“They were prompt, informative, and they explained things well.” —Mai D.

“They were on time, nice, and the service went well.” —Lisa K.

“Prompt service” —Michael T.

“They were convenient and quick.” —Shelly S.

“They're very knowledgeable.” —Alexander L.

“They did a great job.” —Audra B.

“The service was really quick. The person that I interfaced with had good communication skills. He just provided good customer service. He was friendly and communicative about the issues and the cost. He communicated in a way that was respectful and helpful.” —Marjorie.

“They were friendly and helpful.” —Jayanth R.

“I thought they were very personable, and they explained things well.” —Lanelle D.

“They were polite, honest, and they provided good customer service. They explained my options.” —Greg C.

“They run a good and friendly business.” —Gary G.

“They were friendly, efficient, and they got the job done.” —James G.

“They are very through, they know my car, and they know what needs to be done.” —Zia C.

“They were prompt, responsive, and they took care of the problem.” —Lisa F.

“They gave me a very clear explanation of what needed to be done.” —George N.

“They are honest and efficient.” —Paul P.

“They did a good job.” —Richard D.

“They were able to explain things to me, and they got the job done on time. They were very upfront about the cost.” —Praveen P.

“They were professional.” —Dan G.

“Mike was nice.” —Rajiv M.

“They were polite.” —David N.

“They're fast, personable and they do quality work.” —Kate B.

“They do great quality work and they're fun.” —Steve R.

“They do good work.” —Donna H.

“They are honest and they do the work very quickly. I don't feel like that they're taking advantage of me.” —Ellen C.

“I like the quality service they provide and their knowledge.” —Eric L.

“They pay attention.” —Alexander Z.

“I like that they are fast.” —Kelley K.

“I like their attention to detail.” —Joseph L.

“I like their honesty and professionalism.” —Elena K.

“I liked the personal service I received. They fulfilled my needs.” —Valerie J.

“They're really good. They're honest, family-owned and they do great work.” —Cindy K.

“I like the fact that they let you know about new things that come up with your car right away. They give really good estimates.” —Mark B.

“They give complete service.” —Neil S.

“They were fast and friendly.” —Dave B.

“I liked their personalized service. They're a family-orientated business and they treat you like an old friend or a member of their family.” —Karen H.

“They take such good care of our cars. They never break down.” —Jane W.

“They have my full confidence in their work. They're just great.” —Steve T.

“I liked everything.” —Katrina M.

“I like the fact that it's a small company. They know who I am and they're familiar with my car.” —Aaron M.

“They were extraordinarily thorough and fair. They found ways to save me money. They checked things that other places never thought to check. I'm very happy with them.” —Charles J.

“They followed up and they were on top of things. I liked his ability to communicate and be upfront with me.” —Torin B.

“I like their knowledge of the type of car that I have. When I go in their shop, I get courteous service. They schedule my car in as quickly as they can. They provide everything you can expect from an auto shop. They always fulfill my requests and charge me a fair a price.” —Lee A.

“The people are friendly, knowledgeable and they follow up.” —Francis N.

“They worked very quickly on my car. I also like that they are open on the weekends while a lot of other repair shops are closed.” —Megan M.

“I liked the personal service they gave me.” —Gail S.

“They're always available to take calls and answer questions. It's hard to remember who worked on my car, but I remember that Peter did a great job.” —John W.

“They're very nice and they care about their clients.” —Maria M.

“The time they take to get to know each customer” —Jack G.

“They're very thorough and friendly.” —Richard H.

“They're very friendly.” —Janis V.

“I liked the personable customer service. They were always on time and the job they did was very satisfactory.” —Shari B.

“They do what they say they'll do on time.” —John S.

“I've been doing business with them for twenty years. I like dealing with people who are doing the work rather than never knowing who works on the car.” —Bill M.

“The quick response and the great people” —Dave h.

“They thoroughly explain what's wrong with my car without being condescending.” —Kristin K.

“They're friendly and accessible.” —Ray R.

“They seem to be conscientious.” —Jonathan W.

“They're very good and professional.” —Joe P.

“I know everyone there. I like the speed of their work. I love the one-day turnaround time.” —Lisa H.

“They provided me with a lot of information about my car. I also liked the fact that they told me what was done and what needed to be done without pushing any extra charges.” —Mathilda H.

“I like that they are very trustworthy.” —Bill D.

“I like the personable attitude of the workers. Matt is the best. I'm pretty satisfied with the job they do.” —Keith C.

“I thought that they were very personable and accommodating.” —Lori R.

“They provided me with clear information promptly.” —Alex l.

“They are friendly, honest and on time.” —Samantha B.

“They seem to know what they're doing.” —Elizabeth W.

“I trust them. They attend to us quickly when we go in.” —Kirk O.

“They provide a very warm environment. I also like that It's a family-owned business and they take the time to talk to me about my car.” —Scott M.

“They were honest, very down-to-earth and knowledgeable.” —John S.

“I'm a long-time customer. I think the knowledge of the mechanics is superb.” —Mike C.

“I think they're honest and do good work at a reasonable price.” —Peter H.

“I like the dogs they have.” —Sarah R.

“Matt is very thorough and they all seem to be very friendly reliable. I like the fast service we receive.” —Floyd F.

“They seem to be trustworthy.” —Lance B.

“They were very friendly and they really tried to describe the problem with my car. When I have any questions, they're happy to answer them.” —Sarah S.

“They fixed the problem.” —Lynette H.

“They were very good at identifying the problems with my car and fixed them quickly.” —Eleanor G.

“They seem to be knowledgeable.” —Wolfgang P.

“Everything worked.” —Ned H.

“I liked the friendly staff.” —Patrick F.

“I like their customer service.” —Jed B.

“The customer service and efficiency” —Rose T.

“They're customer friendly.” —Dick E.

“I like their honesty.” —Eric J.

“They were professional.” —Malcolm C.

“They have great customer service and they inspire confidence in a well-done job.” —Jason H.

“They do a good and thorough job.” —Randy T.

“They were quick and easy to get an appointment with.” —Angela W.

“They're very friendly and responsive.” —Steve C.

“They're very close to my work.” —Elizabeth S.

“The person who had worked at a dealership in Europe was their best asset.” —Nancy H.

“The quality of their work” —Sue T.

“The convenient location” —Mark G.

“Their location is very convenient.” —Chuck M.

“They're very personable, knowledgeable and they explain everything to me.” —Cherie L.

“Matthew is very knowledgeable. He does what he needs to do. I think they're doing a very decent job.” —Julie B.

“They're quick and easy to deal with.” —Dorian W.

“I like the shop. The owner seemed to be very knowledgeable and explained things to me. He actually got in the car with me, listened to the noise and found the problem.” —Kara S.

“I liked their clean and nice waiting room. They also had good magazines, nice coffee and the staff was nice.” —Karen E.

“They were very nice, helpful and informative.” —Yuki U.

“They have a convenient location and they explain things clearly.” —Angie S.

“I like their prompt response.” —Rachel L.

“They seem to be very attentive in giving me updates.” —Tom B.

“I like their quality of work.” —John M.

“They're pretty straightforward and quick.” —Pushkar H.

“They were willing to talk to me about what had to be done. I felt that they were honest with me about my car.” —Kathy R.

“The quality of the workmanship is good and they are very friendly.” —Joel S.

“They give good and friendly customer service.” —Gilbert H.

“Their location is easily accessible.” —Michael J.

“I am very happy with their service.” —Jack S.

“I like the overall service.” —Antoinette R.

“Convenience” —Phillip S.

“Matt's directness” —Peter R.

“They are friendly and knowledgeable.” —James M.

“They seem to be dependable.” —Jeremy K.

“They have a tidy office.” —Peggy L.

“The ease of access and the information” —Ed C.

“They're really prompt.” —Jennifer M.

“I liked the friendliness of the people.” —Mary D.

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