What did you like best about Monarch Solid Surface Designs?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/9/08 and 2/12/08. Customer last names have been initialized for privacy. 

“Our customers are happy because I get an immediate response from them. They are extraordinary people.” —Almeda K.

“Efficiency” —Ann K.

“The finished product was very good.” —B. M.

“Everything, they were very good and professional.” —Barbara T.

“I like the product and the mannerism of the person who did the work. He didn't leave a big mess in my kitchen.” —Beverly D.

“They did the job the way we wanted them to.” —Charles R.

“I liked their attitude. They came out on time and did exactly what they said they would do.” —Don P.

“The quality of the countertops.” —Dale D.

“They were easy to work with and did what they said they would do.” —Patty F.

“I liked how thorough he was. It was a small job, but there were no problems at all.” —David C.

“As simplistic as it may sound, they showed up when they said they were going to and did what they said they were going to do. As a general contractor, I have to know that there are others out their that I can rely on. When they tell you they're going to do something, they do it. That's huge.” —David D.

“They got the job done without any problems and the quality was good.” —Charles L.

“They were fabulous. They're very attentive, thorough and they have good customer service. They also do good quality work.” —Gregory S.

“They're very honest and they make sure that you're satisfied with the job. They don't finish until you're satisfied.” —Mike B.

“I've recommended them to friends. I liked the personal service, the quick response and we were pleased with the workmanship. If I had any problem at all, they would be right there to fix it. They were also very prompt.” —Henry G.

“I liked the product and the job they did.” —Ann P.

“They were very helpful and personable.” —Grac B.

“Their promptness, they sat down, laid out all of their products and talked to us about what we wanted. They were really helpful.” —Susan D.

“They were very helpful. I enjoyed working with both Ken and Jody. I'm very happy with my kitchen.” —Bob K.

“They are competent, personable, they know their business and most importantly, they ask questions to find out what the customer is looking for.” —Gloria R.

“Their attention to detail” —Greg W.

“Service and quality” —Home S.

“The quality of the service” —Jerry K.

“They were very personable and the work was very accurate.” —Petra M.

“They were very customer oriented, accommodating and they had great product knowledge. They did a great installation job and they followed up with us when we asked them to come back to check a couple of things.” —Allan B.

“The consultation with the lady was very informative.” —Joanne B.

“Everything was good.” —Tina C.

“They were able to create the design we wanted and the service was very personalized. Of all the contractors we've used, they were the best.” —Gerald L.

“The personal touch and the fact that they are a local business” —K. M.

“They get aî10" for everything, integrity, craftsmanship, quality of work and professionalism. Everything was great.” —Greg C.

“Their service” —Verlyn W.

“I just like Ken's work. He is very detailed and he takes the extra time to do it the right way.” —Ken M.

“They were easy to deal with, accommodating and worked off-hours for me.” —Kramer C.

“The customer service and the quality of work were great. It was exactly what I wanted.” —Linda R.

“We've used them three times. They listen to their customers very well so they can find out what they want. They are also able to explain things on a level that people who don't know very much about countertops can understand. Working with them has always been a wonderful experience.” —Linda N.

“They are nice, efficient and they go out of their way to be helpful. I love the results.” —Lois S.

“They were very personable and they did what they said they would do.” —Justin P.

“Although I am moving, I plan to use them again. They did what they advertised, kept the prices reasonable and worked within my budget.” —Marjorie M.

“They did quality work. They were punctual, they finished the job on time and they were very nice to deal with. Overall it was a good experience.” —Mark P.

“They showed up when they said they would and finished the work properly.” —Mary F.

“I was very impressed. They did a great job on the fabrication and the price was competitive. Everything was just about perfect.” —May K.

“The customer service, they were knowledgeable, personable and they did a good job.” —Robin B.

“They were very accommodating with our schedule and they did a great job. Jody was very knowledgeable.” —Glyn Z.

“Their friendliness, they delivered on time.” —Cindy C.

“I liked that they did everything in a timely fashion. They did everything they said they were going to do. I used them for my bathrooms and my kitchen.” —Pat O.

“When my counter wasn't even, they took the time to fix it.” —Mildred L.

“I worked with them quite a bit on a professional level. They provide great customer service. They're knowledgeable, skilled and they pay great attention to detail.” —Nancy B.

“Their work was great. They were personable, knowledgeable, on time and easy to work with.” —Pat T.

“They are very precise. They have excellent follow-up and get the job done.” —Linda N.

“They did really well with a challenging job. They were referred to me by someone else. The counter had a curve in it, which made it difficult to work with. But it looks beautiful now.” —Paula H.

“They are easy going and easy to work with. They have good ideas and suggestions. They do good work. I've been using them for quite a while.” —R. C.

“Ken was polite and knowledgeable. His prices were good too.” —Linda C.

“We are close to their shop. They don't mind coming in for simple things such as color changes. They go out of their way to help and ensure that we get what we want and that we are happy with the job.” —Mike A.

“Their efficiency and focus on detail, they did a really good job. They took their time and followed through very well.” —Rodney C.

“The honesty, dependability and the quality of the work” —Henry O.

“They were on time, the quality of the work was great and the price was pretty good.” —Sandy

“The quality of the work and quality of the service” —Sharm

“They are thorough and very polite.” —Sierra M.

“They knew exactly what they were doing. They paid tremendous attention to detail and they were very picky about the finished product.” —Marilou B.

“The personal touch and their attention to detail” —Kathleen R.

“They're very professional and friendly. They came in, did the job, wasted no time and everything came out beautifully.” —Sue

“They delivered on time at the price they said they would.” —Susan M.

“They were both very helpful, knowledgeable and accommodating.” —Kathie L.

“I liked a lot things about them. I liked the workmanship and the people.” —Margaret L.

“I referred them to my customers. I liked the quality of service and the personalities of Ken and Jody.” —A. A. B.

“Personality” —Andrea R.

“He was highly recommended to us.” —Evelyn L.

“They showed up on time and did a quality job.” —Annelliese D.

“They delivered what they promised. The workmanship was good and they were great to work with. We've recommended them to friends and family members.” —Jime E.

“They were personable. They wanted to make sure that they took very good care of us. I felt that the quality was well above average.” —John N.

“They are knowledgeable and do good work.” —Karen P.

“They paid a lot of attention to fine detail and the work was very high quality.” —Ray M.

“They are helpful, knowledgeable and easy to work with.” —Kitty R.

“I thought they did quality work and their price was reasonable.” —Derron J.

“The quality of his work” —Lisa D.

“They did an excellent job. I was satisfied.” —Lois A.

“They did everything they said they would do.” —Velam G.

“The quality of the work and the customer service” —Wetzel's P.

“They seemed to do a nice job.” —Cindy D.

“They were personable and knowledgeable.” —Roger E.

“They were flexible with the changes that we made and they did a good job.” —Eric K.

“Extremely customer service oriented and responsive, they met any challenges and fixed any problems that came up. They replaced some things that were scratched without any problems.” —Judith W.

“They are awesome. They provide great customer service and excellent attention to detail.” —Jeanine S.

“They gave us a good explanation about how they were going to proceed.” —Susan M.

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