What did you like best about RG Builders?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/19/06 and 11/14/07. Customer last names have been initialized for privacy. 

“He was prompt, clean and we received a very good quote.” —Casrol M.

“The on-schedule completion” —Rod M.

“We liked the flexibility, the quality of his work, ease of working with him, honesty and integrity. We even gave him a bonus for doing such a great job.” —Patty H.

“I liked the quality of the workmanship. We were living in the house while they were working, and they always left everything very clean. I have used their services three times so far, and I will use them again.” —Jed K.

“I liked the quality of work and the exceptional attention to detail.” —Cicel K.

“He took care of all the crazy things that could happen when doing a remodeling job. He even fixed our dryer when it broke down. He was great. The work he did for us was wonderful. His clean-up was also great, and he even used a magnet down to make sure he picked up all the nails from the driveway.” —Tripp S.

“I liked their attention to detail and communication. Rich kept us updated on what was going to happen and how much it was going to cost. We knew when the job was going to be done, and he always stuck to his work. It worked out really well.” —Eric W.

“He is the best refinishing guy around, and he has great molding expertise. He is quite unbelievable. I would not trust anyone else but Richard for our interior trim work. I've used his services for several projects, and I will use his services for more projects.” —Charlene A.

“Availability, quick response, excellent work and good prices” —Larry S.

“He was very personable, open to suggestions, and I liked the way he worked with me. I plan on calling him for more work shortly.” —Lisa S.

“Richie is very nice to work with. He does beautiful work. He returns calls promptly, and he's a great supervisor.” —Paul D.

“I liked their honesty and fast work. They did a really good job on our fence.” —Victor L.

“He was very reliable. At the time of the remodeling, I was working, so I gave him a key to my home, but I was never worried. I totally trusted Richard. He remodeled our bathroom and did a beautiful job.” —Marilyn C.

“They were prompt, efficient and they did the job quickly and in an acceptable matter. Whoever managed the job for us was great, and they need to keep doing the same quality work for other clients.” —Terry H.

“They were thorough, quick, kind and they cleaned up after themselves.” —Ruth G.

“The quality and craftsmanship of their work” —George M.

“The best thing about them was their excellent craftsmanship and the personal service that I received from Richard.” —Matt M.

“They did what they said they were going to do. We were very satisfied with the deck job they did for us.” —Bob G.

“They are very honest, and they show up on time. When they came, they worked hard and did a fine job.” —Chris B.

“They were on time, and they did what they said they were going to do.” —Frank B.

“I liked his creativity when he built the large deck around our walnut tree. We were able to get more deck than we first expected. Richard was flexible with the schedule and his price was competitive.” —Ron L.

“He was very conscientious. He did the work on time, and the price was the same as we agreed upon.” —Karen S.

“He worked quickly and did a good job.” —Patty B.

“They did what they told us they were going to do, and everything was fine. They put in a balcony for us, and everything went according to our plan.” —Daniel T.

“Richard solves problems quickly, and I like his creative thinking. He budgets well, and he's always on time.” —Christine D.

“They were very fast, and they did a very good job putting the moulding in the house.” —Allen H.

“They give us a price and stuck to it. Also, if there were any changes, they would then give us a revised estimate. They were on time, and they finished a major remodeling job in three months.” —Tony K.

“Richard had the same vision of our project as we did. He even came up with better ideas, and he built it exactly the way we wanted it built.” —Liz L.

“He stuck to his price even though it ended up costing more than he anticipated. He also took care of problems that arose.” —Debbie F.

“Their attitude was very positive.” —Kay H.

“He was very accommodating in scheduling our project, and he started quickly. He was the cleanest contractor we've ever worked with. He was very concerned that we were taken care of. We had a very positive experience.” —Laurie C.

“I liked the fact that I could trust their skills and count on them to be time. They did quality work.” —Cindy G.

“He was always on time, and he did quality work. He didn't cut corners, and the building materials he used for the deck were very durable. He left the work area clean and neat.” —Steve M.

“The quality of the workmanship” —Phyllis K.

“When Rich came over, he noticed that one of his workers purchased the wrong kind of wood, he completely re-did the job. I didn't even notice that it was the wrong wood.” —Stephanie K.

“He was easy to talk to. He listened to suggestions and responded with his own ideas. He always tried to make things better. His tile person was excellent.” —Bob M.

“He was always on time and clean.” —David M.

“He was honest, and his quality of work was impeccable.” —Kil Y.

“They were very friendly, efficient and the kind of people who listen to their clients. They make suggestions that were very helpful.” —Carmen L.

“The communication was always on time. We were very happy with the outcome of the work.” —Julie G.

“My favorite thing was that they were courteous and respectful. They realized that we still needed to live in the house during a major renovation. They cleaned up every night before they left and kept the dust down to a minimum when they were working in the house. They conducted themselves in a very professional manner throughout the whole renovation project.” —Cameron B.

“He put in a window, two balconies and did some inside work. His craftsmanship was good.” —Cathy W.

“He was very responsive to my needs and easy to work with. He also paid close attention to the specifications.” —Roy F.

“They kept to the schedule that we discussed, and they were always on time.” —Annie J.

“They were fast, efficient and they didn't waste any time. They also stayed within the ball park of the original estimate.” —Patty H.

“I liked the fact that they did the job in a very timely manner.” —Jen W.

“I felt that I could trust them. I could go to work and not have to worry. Richard was a very nice man to work with.” —Linda D.

“A lot of quality customer service” —Paul C.

“He got the job done in the time he said he would, and he didn't scrimp on the materials.” —Sandy D.

“I liked the quality of their work and their attractive price.” —Robert G.

“I liked his attention to detail, his refusal to quit in the face of adverse conditions and he made sure it was done correctly.” —Ericka M.

“I really liked the personal service that they provided me.” —Shauna L.

“Their promptness and explanation of what they were doing” —Helen U.

“He's responsive; he follows up and completes the work on time. The main thing is that he's dependable and easy to work with. We've had him do small and large jobs for us, and we've always been satisfied with his work.” —Mary G.

“Their timeliness” —Ang E.

“I thought that they were very easy to work with.” —Mary S.

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