What did you like best about Paine Financial & Insurance Services, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/26/08 and 9/17/08. Customer last names have been initialized for privacy. 

“We've been with them for a long time. No matter how many crazy questions we have, they are always there to answer them. They are timely with quotes and changes. There is not a lot of turnover. They are wonderful and they have been very responsive.” —A. C. M. C.

“They continue to be exceedingly responsive.” —A. I.

“They are there when I need them. They hold our hands through everything. They always know the right answers. I would recommend them in a heartbeat.” —C. A. E. O.

“They are great. They are prompt, helpful and very informative. They always seem to have the right answer.” —C. B. P. G.

“They are professional. They answer my questions when I have them. If they don't know the answer right away, they get back to me with it.” —C. B. P. G. M. C.

“They are very responsive when we contact them.” —C. C. C.

“They are very thorough.” —D. B. P. G. M.

“They are easy to deal with in terms of doing things online. It is very user-friendly. The representative gets back to me. There is nothing complex.” —E. K. S. P.

“They are so helpful. We work with them at least every two to three days. They have been so helpful and dependable when we have questions regarding medical benefits or claims. They will take over for us if need be. Scott is wonderful.” —F. D. P.

“They are very fast to respond to any issues.” —M. M. O.

“They've always been on time, very personable and willing to work with us. They even work with us on last minute changes.” —P. P.

“I like the friendliness and efficiency.” —S. H. C. H.

“The personable service, I can just call anytime I have any questions. They know who I am right away.” —U. E. G.

“That they call back quickly and check with me every once in a while, they are very efficient.” —V. C. C.

“They are very thorough and informative.” —Y. A.

“They are very personable. They seem very interested in what we need.” —B. C. E.

“They are always available when we call with questions. If I leave a message, they get back to me quickly.” —C. S. C.

“I speak to Dorothy, his wife, quite a bit. I like that she always calls right back.” —D. F. C.

“I just never had a problem. They are very professional.” —F. P. G.

“I'd say their responsiveness. When we have a problem, Tom and his team get right on it.” —P. I. I.

“The people are pleasant to work with and respond quickly.” —S. B. M.

“Scott is pretty sharp.” —C. D. K.

“I just deal with one person, which I like.” —F. W. C.

“They've just been good in anticipating our needs.” —L. O. T. T.

“They are very helpful.” —O. T.

“They seem to manage everything well. They respond to my needs effectively.” —P. R. C.

“The friendliness and client services” —R. S. D.

“We can call up and get specialized information when we need it.” —S. A.

“They are very professional.” —Alan G.

“They have great service as it relates to answering questions and being available.” —Andrew J.

“I like Scott. He's great.” —Denise B.

“I have never had any problems. They are a great company.” —Gary S.

“The personal service” —James E.

“They are always helpful. They get back to you. They are fast about getting the right information and you feel secure about your decision.” —James K.

“The personal touch and follow-up service” —Jeffrey T.

“Their personal approach and their good responsiveness to my concerns” —Jerry R.

“The personal touch, he suggests avenues that would help me.” —John H.

“Scott, he is very knowledgeable about insurance.” —John H.

“Responsive and professional” —Joseph B.

“Their professionalism” —Joseph R.

“I've been with them for over ten years. I have never had a problem.” —Kaye A.

“The personal service, they listen to what my needs are.” —Kenneth C.

“Personal service” —Kenneth H.

“They were able to give us just what we needed. They communicated well by keeping us informed of options. We were very happy with our policy.” —Kevin D.

“They seem to be knowledgeable.” —Larry H.

“The time he takes to explain things to me” —Muriel P.

“Personable and responsive” —Patrick A.

“I liked the way he presented stuff. He seemed like a real genuine person. I was pretty happy with what he did for me.” —Robert C.

“Scott Paine” —Roger A.

“They are very nice and professional.” —Ronald R.

“Mr. Paine's competence” —Sean M.

“They are prompt and they return calls.” —Sheila M.

“Straightforward, no nonsense” —Stuart L.

“They are thorough, professional and knowledgeable.” —Todd U.

“Personable and quick service” —Vincent M.

“Scott is very personable and he knows the business.” —David R.

“We started with Scott in 1993. I trust him.” —Dennis M.

“They are prompt. They get everything done on time.” —Gary T.

“I can refer a client to them and never get a call back regarding any problems.” —George H.

“They are friendly and very knowledgeable.” —James H.

“He is a genuine person and he understands our situation. He really tries to help.” —John P.

“We really like Scott Paine. We like that they are always available and everyone in their office is always friendly. They have been really great.” —Mark F.

“Their service” —Monroe M.

“He seemed very personable. He was very upfront and he gave us good service. Also, I liked it when he came to our house to do business.” —Ronald C.

“The individual that helps with my medical insurance, she is prompt and she goes beyond her job description to assist me.” —Alan E.

“The personal service when buying a policy” —David H.

“Scott” —Gayle P.

“I liked his explanation of the policy, which he made clear in his presentation. He listened to us and came up with a product that suited our needs.” —James B.

“It is a personalized service. I trust Scott.” —Jeanne T.

“Their quality of service, they were on time, professional and all of that stuff.” —John L.

“They are responsive.” —Mark M.

“He is very honest.” —Steven G.

“When I meet with him, he is very efficient.” —Charles P.

“So far, I have had no problems with Paine.” —Rod L.

“Scott is a nice guy.” —William B.

“Their availability” —Bruno S.

“He was personable to deal with. He explained everything thoroughly. I've referred them to friends.” —Tom M.

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