Countertops

Santa Clara County

Monarch Solid Surface Designs

(408) 806-2602

5883 Winfield Boulevard
San Jose, CA 95123

Serving Northern California

www.monarch-designs.com
monarchssdesigns@aol.com
Jodi and Ken Wallace, Owners

SERVICES
Fabrication and Installation of:
Kitchen Countertops
Bathroom Vanity Tops
Shower & Bathtub Wall Surrounds
Home & Office Desktops
Business Reception & Transaction
Tops

HOURS
Showroom Hours By Appointment


Workers Comp Insurance
Liability Insurance
State License No. 863844
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 84 random customer surveys made since February 2008 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Monarch Solid Surface Designs has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1290.

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Survey Comments

What makes a family owned business like Monarch Solid Surface Designs stand out among competition when it comes to beautiful countertops? “Attention to detail, outstanding personalized service, and unmatched quality and workmanship,” according to owners Ken and Jodi Wallace.

Monarch Solid Surface Designs offers customers not only a wonderful choice of materials in which to choose from, but a dazzling array of manufacturers with a beautiful palette of colors and patterns in acrylic, (such as Corian), quartz stone (including Silestone & Cambria), and granite. The Wallaces feel it is very important to offer their customers a large selection from which to choose. They never want a customer to feel that if they had known there were more choices available to them, they might have made their final selection differently. Owners Ken and Jodi pride themselves on knowing each product’s strong points as well as limitations.

COMPANY PHILOSOPHY
“We want our customers to understand exactly what they have purchased, what needs to be done to take care of it, and what advantages and limitations each type of material presents. We are very up front with our customers about each product. What works for one person’s lifestyle may not work for the next person. We feel if customers are not informed about the differences between materials especially in care, how can they be expected to make an informed decision on what will work best for them?”

EXCERPTED SURVEY RESPONSES
“I just like Ken’s work. He is very detailed and he takes the extra time to do it the right way.”—Ken M.

“I liked how thorough he was. It was a small job, but there were no problems at all.”—David C.

“They are very precise. They have excellent followup and get the job done.”—Linda N.

“They were easy to deal with, accommodating and worked off-hours for me.”—K. C.

“The customer service and the quality of work were great. It was exactly what I wanted.”—Linda R.

See Survey Comments