Auto Repair
Santa Clara County
What did you like best about Larry's AutoWorks?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/9/02 and 6/23/09. Customer last names have been initialized for privacy.
“They do a good job and they finish on time.” -Benner A.
“They are always attentive. They have a good diagnosis of what the problem is. They give a good price and stick to it. The car is ready when it is supposed to be and they call and let you know when it's ready.” -Bob D.
“They know my cars very well. I've been taking my cars there for thirty years, so I know the people very well. The main reason I go there is that unlike many other shops that do the same work, I can trust them. Some of the other shops are deliberately dishonest. With Larry's AutoWorks, you pay a fair price. I always know that the work is done right, or they will do it again until it is.” -Bob B.
“Price, quality and service are all ‘10's’.” -Bob B.
“I would give them an ‘11’. They set up a program to take care of my car in such a way that I don't even have to think about it. The work they do is very good. There is nothing they don't do well.” -Courtney B.
“Number one, they deliver what they say they will. Number two, if there is a question about whether something is fixed or not, they take care of it and make it right, no questions asked. They totally stand behind their work.” -Don G.
“One, it's always the same mechanic who works on my car. I feel like he knows everything about my car, the good, the bad and the ugly. He takes a personal interest in keeping my car running. The front desk staff is fantastic. They treat me like family. I was widowed a little while ago, and they have gone above and beyond in helping me out and making things easier for me. Even though I am a woman, I feel like they are treating me fairly and not ripping me off.” -Rita C.
“Friendly service” -Frank G.
“Give him an ‘A+’. He is quick and he does good work.” -Jimmi B.
“They keep a complete record of the car repairs they've done. They automatically notify me when service needs to be done. They take me home and pick me up.” -Neil E.
“I like the follow-up, the customer service and the way they take care of my car.” -Roberta C.
“The most important thing for me was the way I was treated by Louie. I understand he no longer works there. He gave me personal service and he had pride in the work he did. They had a very good person at the front desk. Also, they did what they said they would do and they let me know what it would cost. They were accurate in their estimates.” -Al B.
“I appreciate that they are extremely thorough and they know what they are doing. They are extremely clear on what needs to be done, when it will be finished and what it will cost.” -Britt D.
“They seemed efficient and very professional.” -Mary B.
“The customer service, I thought they were very thorough in explaining things. I feel like I can trust them to do the job right.” -Christine H.
“The confidence I have that they know what they are doing and saying” -John H.
“They are very easy to work with and honest. I think that is the number one thing. When you go in, the person at the counter is very polite and knows about cars. They ask you detailed questions to try to determine what is needed. The check-in is very quick. They also have a shuttle service. They are prompt. They say they will call you at a certain time to tell you what is wrong, and they do. They are prompt with their delivery. One time, when we were running late to pick up the car, they stayed open for us. They seem to know and care about their customers. Another time, there was an older man in there. They were very nice, and seemed to know just what to say to calm him down. The office staff is pleasant too. All around, everyone seems to pitch in, and is willing to work for the business. There is none of this ‘That's not my job’ stuff. They are well known in the community and they have a good reputation. My car is fairly new, but I would go there in an instant for anything that is not covered by the warranty. I recommend them to everyone.” -Karen B.
“They are prompt with keeping the schedule they promise. They drop me off and pick me up. When I pick up my car, they have a checklist of everything they've done and they go over it with me. They explain things and answer the many questions that I have. They are always polite and they have a good attitude. They call me three days later to see how my car is doing. They offer me discounts or long-time customer perks, without me having to ask. They auto-schedule appointments, like a dentist and make it very easy for me to keep my car running well, without having me spend a lot of my personal time. They do the work for me. I don't have to remember to schedule appointments or have things checked. They do it automatically. I can delegate the maintenance of my car and forget about it. I love that. I used to take my car to the dealership, until the dealership couldn't fix a problem that Larry was able to fix. I recommend them to anyone who asks about cars. I am a strong promoter of their fine service.” -Katherine G.
“He always calls and gives you an estimate before doing any work.” -Thurston C.
“They were very professional.” -Indira C.
“They are friendly and their location is convenient.” -Lindsay F.
“They are within a walking distance and they do the work quickly.” -Kim D.
“Their knowledge” -John D.
“The quality of the work was good.” -Tim G.
“They are very friendly. The impression is that they are very professional.” -Rebecca D.
“Efficiency” -Ann A.
“They pay attention to me.” -Dave J.
“They were communicative. They gave me their opinion, ideas, and suggestions.” -Doreen D.
“They're upfront and honest. They tell me what's going on. They're not like other places that give you prices over the phone and have a different price when you get there. They're very honest and upfront. I trust them.” -Jean R.
“The staff is great. They do a good job.” -John M.
“They do what they say they're going to do, and they do it right.” -Peggy J.
“I think it's an honest place. They have nice people working there.” -Nancy K.
“A very friendly and honest service” -Catherine M.
“The general appearance of the whole operation was so clean. It wasn't like one of those places that follow the tracks. A lot of places are dirty from one county to the other. It looked more like a business office than a garage.” -Cheryl K.
“Really friendly and upfront with everything, they took care of me.” -Darwin L.
“They know their customers and remember their history. They're nice to work with, and they stand by what they do.” -Dave O.
“They told me about other problems I had, and they gave me different options.” -Rafael M.
“They know what they are doing.” -Ann O.
“Convenience” -Anthony W.
“They were nice and friendly. They seemed to have a lot of knowledge.” -Darlene S.
“Considerate of time” -Jason B.
“I liked their customer service, and their personal touch was really good.” -K.D.
“My conversations with the service people were helpful.” -Karl S.
“Helpful customer service, they were also very friendly.” -Kathy H.
“Fast service” -Kevin H.
“They're very friendly and nice. They also warranty what they do. It's a very clean and neat place. I like that.” -Marcia G.
“The quality of the work is exceptional. I've never had to take anything back. Like they say, they do it right the first time.” -Pamela W.
“They were very courteous, and they had a good rapport with the clients.” -Ravi S.
“The quality of the work is good.” -Charles T.
“Their whole attitude, they seem to really care.” —Mary L.
“They give great service with no problems.” —Dianne M.
“They are very knowledgeable, friendly, and they are good with follow-up calls.” —Will P.
“They get the job done right.” —Alan W.
“They do good work.” —Art S.
“I thought they were very thorough, and they explained things that needed to be done.” —Barbara T.
“I have a good feeling about how competent they are in their work.” —Bill N.
“They did the work. They kept us informed.” —Jim M.
“They're efficient, polite, and competent. They do a good job.” —Kay P.
“They seemed very competent, clean, and polite.” —Kellie K.
“They're excellent. Louie Martinez is super. They go above and beyond for you.” —Margurite H.
“They're friendly, and they do good work.” —Shannon R.
“The overall service and friendliness, they try to build lasting relationships.” —Teresa M.
“The service and friendliness” —Tim W.
“Good quality” —Douglas L.
“They seemed to work at analyzing the problems if necessary.” —Earl S.
“They were able to schedule me at a good time. They also have good mechanics.” —George Y.
“I trust them.” —Jeffrey W.
“They were knowledgeable, and they handled everything.” —Adair C.
“They did what they said they would do on time.” —Andrew G.
“They're close to my home.” —Chris T.
“They were thorough.” —Janis F.
“They were friendly.” —Lindsay F.
“I really like their staff. They are nice and easy to deal with. They're are pretty good at explaining things to me. They're competent, and they do the right things.” —Jacob B.
“They fix whatever they find wrong.” —Gilberto S.
“They are skilled and have a high degree of expertise. They do a good job.” —Elwood B.
“They listened and paid attention to my car's problems, and then they fixed them.” —Melinda F.
“They had great customer service, and they cared.” —Sherri B.
“I liked their professionalism and customer service. I stated my problem to them, and they took care of it. They were efficient, effective, and it was a quick turnaround.” —Mari G.
“They seemed to be very knowledgeable, caring, and they were concerned about my needs. They were very thorough with the repairs.” —Stuart C.
“They are very professional, and I can count on them to do the right thing when it comes to my car.” —Richard G.
“They were very accommodating, informative, and they treated me a like a real person.” —Christine B.
“I like the guy at the desk, Louie. He remembers me and my car. I like that they are respectful of women. That is why I went there in the first place. I have used them for over eight years now.” —Karen G.
“They got the job done, and they did it correctly.” —Gwen B.
“I liked how thorough they were and the fact that they did not talk down to me.” —Donna D.
“They were very responsive, courteous, and professional. They were responsible people. I used them because of a bad experience I had at another automotive repair company. I am glad that I chose them.” —Indira C.
“They do everything right, or they don't do it.” —Bruce D.
“They were knowledgeable, and they knew more about my car than I did. They offered me services that I didn't even know existed.” —Simon B.
“They were very customer focused. They explained the whole repair process to me before they started the work on my car. They were detailed in asking me what I wanted. They took the time to recommend additional maintenance that I could do at home, to keep my car in top shape.” —Marc B.
“They are knowledgeable and efficient.” —Bob D.
“I enjoy the pick-up and drop-off service. I like Bob. He works on my car. I also enjoy hearing things about my car that I didn't know before.” —Barbara B.
“They were very upfront, and they clearly explained everything to me. They did it right the first time, and they told me if I didn't need certain services.” —Michael D.
“I like that they are very convenient, and they offer a pick-up and drop-off service.” —Steve B.
“They seemed to be very thoughtful and knowledgeable.” —J.B.
“They were responsive. The pick-up and drop-off service was very convenient.” —Dan G.
“They seem to operate a very professional business. They also have a dedicated staff.” —Julie C.
“They have my records, and they keep me up to date on what needs to be done to my car. I appreciate that very much.” —Neil E.
“I get the feeling that they really know me and my car. I don't feel like I am just another number to them. They are also pleasant to speak with, and they do a good job.” —Pat D.
“I liked that they took me to work in the morning, picked me up at my office in the afternoon, and then they brought me back.” —Nancy D.
"They are very honest and skillful." —Steve C.
"The people that work there are very helpful and do a good job." —Lauren D.
"They are close to my home and work."
—Dwight M.
"I like the customer service." —Chris K.
"They are reliable, trustworthy and do a good job." —Bob B.
"I can trust them." —Lori R.
"They do the job right." —John W.
"I trust them and I like the way they are able to articulate what work was done and what needs to be done." —Wendy M.
"I liked the workmanship." —Jeff J.
"They take good care of my car." —Bea H.
"They are honest." —Anthony W.
"I like their attitude and customer service."
—Ronda B.
"They know what they are doing and they are able to communicate technical details in a manner that is understandable." —Richard G.
"I like their attitude and customer service. They are knowledgeable and very thorough."
—Roberta C.
"I like their customer service." —Sue P.
"I have known Larry for 35 years. I feel he executes his business plans well." —Michael D.
"I liked the customer service." —Harry P.
"I like the professionalism and the honesty."
—Don M.
"They are very reliable, honest and very trustworthy." —Roy N.
"I liked the professionalism and the promptness." —Maureen K.
"I liked the quick service." —Tom S.
"They're very wonderful people, very professional and they always make sure that they do their job right to satisfy their customer." —Gary B.
"I liked their honesty." —Anne O.
"They are reliable, friendly and they do a good job." —Thomas R.
"They're very upfront, always on time, very informative and they always provide excellent service." —Jean R.
"They are very thorough." —Crystal I.
"I like their expertise on getting the job done." —Mike S.
"They were honest, very friendly and I can trust them." —Sam A.
"They are competent, friendly, courteous and professional." —John J.
"The personal care and excellence of the service care and mechanics " —Hardy J.
"They have the job done on time and check back with us when stuff comes up and are friendly and reliable." —Charles C.
"They do high quality work and tell you what will be done and how much it will cost. They will arrange for transportation." —Jean G.
"They are nice people." —Doug C.
"I don't feel I am getting snowed; I feel they know what they are doing and are not doing unnecessary work on my car. They are trustworthy and very nice." —Barbara R.
"They always give you a detailed summary of what they plan to do along with estimates before starting a job." —Kevin T.
"I like that they get to the root of the problem and don't try to sell me more than that."
—Eugene C.
"I like the customer service at the front desk and the work that they did." —Richard B.
"I like the honesty of the mechanics. They held to their warranty and did not charge us as promised." —Frank J.
"They have various people working on various cars. They're very specialized and very meticulous." —Chris Y.
"They are very honest and forthright and did not charge me for unnecessary repairs."
—Mike S.
"They work with the customers to get the job done. They are attentive to our needs."
—Massimo P.
"They have a very friendly staff." —Wenda O.
"They are convenient. They don't try to sell me what I don't need." —Polly K.
"They are very efficient and they explain to you what work is to be done, very professional. I think they are the best!"
—Sue L.
"They are very professional and excellent in every aspect of their operation." —Chaeth T.
"They really want to do well and are very professional." —Fred W.
"They are very professional and keep me updated when working on my vehicle."
—Paul C.
"They give you personal attention, more so than a dealer would." —Steve J.
"The quality of the work and the overall professionalism" —Kathy L.
"They do what they say they will do. They are very reliable that is important to me."
—Dave T.
"They have always done a good job and been very helpful." —Melba R.
"They are local and convenient." —Amy C.
"They were honest and customer focused,"
—Horst L.
"The quality of the work and the professionalism" —Ed K.
"I like the promptness and the thoroughness." —Jon D.
"They were very professional and very prompt." —Lee R.
"They are friendly, very helpful and I like the fact that they send you a post card when your car is due for a tune-up." —Rebecca W.
"They are knowledgeable." —Ellen D.
"I'm always happy with their work."
—Charles K.
"I like the customer service." —Sheila H.
"The prices are fair and the quality is exceptional." —Tony A.
"They are very friendly and knowledgeable; I trust their work." —Allan A.
"I feel like I got personalized service in the past." —Vince Z.
"They get the job done." —Robert O.
"They are very professional." —Rick L.
"They are very friendly and helpful."
—Theresa F.
"They helped me out with a warranty related problem." —Rose M.
"They were very flexible with us and the service was good." —Erik T.
"I think it's a pretty neat place to go and they get the job done." —Robert H.
"The quality of their work, the professionalism and the paper trail of service records"
—Kristin M.
"They seem to know what they are doing."
—Elaine Q.
"They do very good work." —Claire G.
"They are honest and friendly." —Joseph S.
"They are friendly and very helpful." —David S.
"They are convenient." —Katarina B.
"They did a good job." —Sharon M.
"I can trust them." —Chris M.
"They are efficient" —Laura C.
"They are very informative and they do a good job." —Greg H.
"They did a good job." —Ria M.
"They were convenient." —Jim S.
"They got the job done on time." —Gerald M.
"They are close to my home." —John L.
"They did a good job and they are very informative." —Chris L.
"The quality of the work" —Steve W.
"They did fine." —Al E.
"I like the professionalism." —Janette .
"I did not have to take my car back after being serviced. They did it right the first time."
—Jim V.
"The service manager is very good."
—Robert M.
"They are local and convenient." —Kathleen W.
"They are close to my home." —Rolf H.
"They are thorough." —Theresa Y.
"They were thorough and they know what they're doing." —Dawn F.
"They are friendly." —Michele M.
"They are friendly." —Mike T.
"They are friendly people." —Michael S.
"They are close to my home." —Kent C.
"They are local and convenient." —Charles M.
