What did you like best about Insight Home Services?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/23/07 and 11/28/07. Customer last names have been initialized for privacy. 

“The inspector was friendly, on time, and professional.” —Jim H.

“I think they were very thorough and they did it quickly. They were also on time. I have used them quite a few times and I have not had any problems.” —Steve S.

“The guy who came out did his work really well. He talked me through it, and he was really informative.” —Robert B.

“Outstanding service and reliability” —Lucinda L.

“Their turnaround time and scheduling appointments, I think they make a pretty good presentation. They were on time for the inspection report.” —Roger S.

“They were very professional.” —Adam G.

“They found nothing wrong with my house, which is always good.” —Guy M.

“The thoroughness, friendliness, professionalism, everything met my expectations. I was impressed with the brochure they made for my house. It was a well put together report. The price was reasonable and I got more than I expected.” —Anita W.

“My broker recommended them and we closed escrow based on their report.” —Julian T.

“They were very responsive. I think they did an awesome job.” —Michael C.

“As far as I can see, the price was good and he did a clean job.” —Serkan

“They had a really good layout of their inspection, lots of pictures, and good detailed descriptions on the inspection form. It was a really well put together package compared to some other inspections I've seen.” —Matthew D.

“He came in and did his job. When we had a couple of questions, they responded very professionally.” —Tom P.

“I liked the communication between Kim and our company. She was very knowledgeable and let us know about everything every step of the way. She would call us right away if there were any issues and made sure everything got taken care of.” —M.C.P.

“They did a good inspection job.” —Edward C.

“They produced the report in a rather quick manner.” —Hulio B.

“They were thorough and provided a written report with photographs. The turnaround time was quick and they were accurate.” —Steve H.

“They were quick to respond and did a nice job on the report.” —Johanna P.

“I think the presentation was good. Also, I liked the fact that we were able to get it done officially and the timeliness of the report was good too.” —Mark H.

“The report was extensive and extremely thorough.” —Sharon A.

“I thought it was very thorough. He was a very professional inspector and explained things very well.” —Jerry S.

“I liked the thoroughness, legibility and the way the reports were organized.” —Barbara E.

“I liked their report. It was very clear.” —Tony C.

“It was very clean and Carl was very nice. I felt comfortable with him. He gave me very detailed responses to my questions.” —Vinh L.

“Their immediate availability, we needed a report done really fast, and they were snappy on it. We really appreciated that.” —Tim K.

“I liked the inspector Carl and the owner. Their reports are very good.” —Ted L.

“They were correct.” —Daniel F.

“They were able to meet our scheduled appointments on time.” —Harvey P.

“They are very professional.” —Julie

“It was a detailed and organized inspection.” —Jitendra V.

“The guy who did the work was good.” —Paul D.

“I think the inspector was very thorough. He had good answers and good references as to pursuing any other information related to issues.” —Winfred G.

“They were thorough.” —Jonathon H.

“Availability” —Marcus K.

“They explained what they were doing and answered all of my questions.” —Desse S.

“The professional report was quite well done and organized.” —Ben H.

“I felt the guy was friendly and thought that they did a lot of things that needed to be covered. The list was long.” —Teri M.

“They have patience and explain everything to their clients. They're always on time and flexible with their schedule.” —Lam E.

“They were nice.” —Marble D.

“Nothing” —Kathryn S.

“They were prompt and courteous.” —Karen T.

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